Don Allen Ford Nantucket

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauren O'Donnell
3 weeks ago
Don Allen's does perform their services outstandingly. Brad lead me thru the process with patience and helped me design my own Bronco. This car has been such fun already. I'm looking forward to many more. Thanks

  Adam Nawoichik
8 months ago
Most honest and fair dealer I've ever dealt with, no lie. Paid very fair value for my trade, didn't give me any hassle for using my own financing and sold me a new for a great price. It was 100% worth the ferry trip over. Would definitely do business again.

  Lydia Palka
a year ago
Don Allen does NOT do After Market Factory Warranties. Do not bother, they will not do them. You have to pay for services out of pocket and go thru the claim process yourself. If you are sold a warranty from an off-island dealership and you are told that Don Allen will honor the warranty, they will not. Apparently, it s too much time and paperwork and they absolutely refuse to have anything to do with them.

  Jason Ballou
a year ago
I brought my Ram 2500 with only 12,000 miles on it for a failure in the rear load floor hinges. And a trim ring for the under seat LED. They quoted me almost $1000. And told me they would not honor the warranty or service contact. The parts are available directly from mopar. The floor was $252. And the trim ring was $11 that s a lot of labor for 6 screws and a snap on trim ring. When I mentioned the part cost the service representatives straight out laughed out loud at me. And said fix it myself then. I asked for a manager to contact me nothing. So I refused service and went to pick up the truck. They charged me $70 for diagnostic. Basically I got ripped off from this Certified Ram dealership. I was about to spend $50-60,000 on a dump truck. Not now. This place caters only to the rich and to Jeep rental companies. Steer clear. They will steal your money next.

  Henry Dickson
a year ago
Went in to get an alignment. Took 3 tries for them to get it right. The technicians were complaining about having to redo it, and telling the service desk to never book in a Toyota again, all while I m sitting 5 feet away. The technicians were extremely rude, and don t do good work. The girls at the service desks up front could not have been any nicer. Would ve been a 1 star review, but Lindsay at the service desk made it all happen. 10/10 for the service desk team.

  Andrew Sheridan
3 months ago
Great place. Fair honest and always very helpful.

  milan radmanovic
a year ago
So I walked in to buy a new Jeep to this store. Was waiting for 15 min for someone to show up. Lady, which name start on K finally showed up. I have never met sales person with a worse attitude. From the start she was very rude, making faces while answering my questions. My and my girlfriend wanted to buy a Jeep on finance. I asked how long will take she said she has other thing to do. After 4 hours I gave her a call. She said it s not approved, it can t be approved, i suggested her to call the bank and offer 10k more on down payment she said- no it won t work. Sales person?So I picked up a phone, called cape code dealership, got approved in one hour with original down payment. I will never again walk into this dealership.

  Pam Sosebee
5 years ago
After many years of doing business with them they ruined my sons truck. Went in for oil change, told it needed work which they did. Now he can hardly drive it,After all this time they finally have new service person who realized the camber was way off from previous mechanic. Also directional tires on backwards. Kudos to the new service manager to know what he s doing

  Katherine Raphaelson
4 years ago
The team at Don Allen worked with my family for several weeks to not only find the right car, design the right deal and manage all the details. They went over the top to help us with a registration issue when I was unable to be in the state of Massachusetts. The entire team more than surpassed our expectations and executed an amazing experience. I will definitely be back.

  Jim Bancroft
a year ago
I was just getting to Nantucket for a week of 4x4 ing and I had trouble with the 4wd. They were extremely professional and pleasant.They took my car in when and saved my vacation.Thanks to everyone

  Kenneth Bidlack
4 years ago
Quick and efficient and these guys know what they're doing and know what they're talking about and have excellent customer service skills, treated me like a member of the family and you can't find that kind of personal service anymore. Five star and two thumbs up I say, and I don't say that oftenSincerely. Kenny B

  Kevin Hickey
4 years ago
Unresponsive, don't follow through on commitments. Many many contacts with Office to execute some simple transactions like getting plates issued, and not even receiving calls back. Disappointing after having done business with them for decades.

  Tucker Anderson
a month ago
The go to for oil changes on island.

  Brian Herlihy
2 years ago
I bought my truck from Eric and get it serviced at Don Allen and they have always been great to me. Got the truck delivered quickly in an incredibly difficult environment.

  Brittany Dewar
4 years ago
What A GREAT place! Very friendly and accommodating. Listened to my needs/wants and matched me with the perfect vehicle! Love my new Escape!

  Ben Tweener
3 years ago
Terrible service. They have no idea how long anything will take but they ll tell you a few days and then 3 weeks later your left wondering when you ll get your car back.

  Julieta Cruz
6 years ago
They right away told me to go to dealer even without checking the car but when I went to another auto shop it is just change oil...bad servicr

  Darrel Vanlieu
6 years ago
We were very pleased !! Very informative, helpful & most co-operative.5 plus.. great place to to buy a car !

  Chad Austin
4 years ago
The service department is amazing, my service writer went out of her way to help me.

  Dene Peachey
4 years ago
Nice repair job done on time and a friendly cashier Thanks everyone my work van runs great again!

  John Belash
a year ago
Friendly service desk. Good experience servicing Ford and Jeep vehicles.

  Garnett Sommerville
7 years ago
Dear, dealer I want to cancel a requested for a 2016 ford to the address of 60 south Montague street valley stream, new York zip code 11580 I need it to be canceled

  Christopher Wolfe
2 years ago
They maintain all our vehicles on island. Efficient and convenient.

  Alexandre Sobrinho
a year ago
Very good quality place and nice people

  Jason Miles
6 years ago
$89 bucks for an plain old oil change? Wow! Island justification, please.

  Rokas Korsakas
3 years ago
Worst customer service I have ever experienced!

  James Durette
a year ago
Great family to work for!

  Ron Moore
4 years ago
Good quality service at the at the parts department

  Justin
6 years ago
Had what we went looking for.

  Kelly Schumer
4 years ago
Great staff!