Pride Motor Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jack Driscoll
a month ago
Recently visited Chris at Pride Kia Service Department to have my 2019 Sorento serviced. I found Chris to be VERY professional....Chris understood my needs with my vehicle and completed the service in a very timely manner. This is not the first time I've had dealings with Chris and each time he never disappoints!!!

  Barbara Thomas
a month ago
I've leased a 2018 Kia Soul and most recently a 2024 Kia Seltos from Pride Kia of Lynn! If you are in the market for a Kia (pre-owned or brand new), ask for Phil McCabe! He is the "go to" salesman that will give you the professional and personal attention that you need when choosing your vehicle. He is patient, honest and answers all of your questions. I am truly a happy and long time customer of Pride Kia. Kia's are great cars! Many thanks, Phil!!

  Jasmine Bracero
2 years ago
Despite the bad reviews which made me hesitant, I over-all had a good car buying experience. Phil was amazing and helped me get into the perfect car that fit my budget and was determined to make sure that I left with the vehicle that day (which I did)!! Marcelo the finance manager was an absolute gem. Super friendly and made sure I understood everything we were going over. Not once did I feel pressured and everyone there was super friendly! I do recommend this dealership!

  Michelle P
3 weeks ago
Inquired about availability of a used vehicle for sale. Told the 2022 wasn't available but a 2021 was. 4 days later, the 2022 is still on the website, AND the price has been reduced. Either it is sold and they are trying to lure you in, or the salesperson wanted to sell a very similar 2021 first. Either way - buyer beware.

  Nicholas Barry
5 months ago
Didn t end up buying a car but wanted to give a shout-out to Mo. He was knowledgeable and great to deal with. If we end up going with KIA Mo is our guy.

  JAY REALUBIT
2 years ago
Had some issues regarding a lease at this dealership. Initially wrote a full review with 1 star rating but after speaking to Pride Autogroup Management and correcting the issue, I updated my review as a sign of respect to the company for fixing the wrongdoing. Overall, I think it s important to have transparency and honesty in this business and I hope the incident that happened becomes a lesson learned from everyone.

  Charmaine Alleyne
a year ago
My service technician was Jay. He was very kind, helpful , thoughtful , professional during the whole process of me getting my car service. He genuine cared about my concerns about my car and how to make my next appointment. I had a great experience at Pride Kia . Thank you Jay for your excellent customer service and your kindness.Charmaine

  Linda Cole
a year ago
Phil was my sales rep. He was wonderful, my whole experience was great. He helped with financing and was able to help get my payments into my budget. The whole process was really quick, the finance guy was awesome!! I was able to get my car within 24 hours. Great place and great people!

  Mike Hurley
a year ago
The service manager was accommodating for me as I didn't have an appointment. My tire blew out the night before due to a pothole. The service agent Chris made sure to not only repair the tire, he also verified that I needed a software update and had that taken care of at the same time! Way to go Chris! Pride should be very Proud ( I know, I know ) of their service department personnel.

  william howard
a year ago
I purchased a Kia Telluride recently from PRIDE KIA of LYNN and was completely satisfied with the treatment I received from all the people I had contact with there. My salesman, Phil McCabe, was helpful and showed me all the features of the vehicle while treating me with honesty and fairness. He was always prompt in returning my phone calls and I wouldn't hesitate to recommend him to my friends and acquaintances. A true professional.Bill HowardSeptember 2022

  Nurse Danielle
3 years ago
Quick and easy and was able to get exactly what I wanted! Phil McCabe was great to work with; kind and easy going. Mike was also super helpful as well! I was very happy with this experience as I was looking to spend as little time as possible at the dealership due to COVID. We handled everything over the phone and they had everything ready for me to just come in and sign. I will definitely be back to Pride Kia - I love my new Telluride!!

  Christopher Sawyer
6 years ago
Every body at pride at Kia was awesome to deal with, very friendly, they made the buying process very easy. Special thanks to Mark "Boots" Buttiglieri and Michael Cucchiello for going the extra mile.

  Hector Rodriguez
5 months ago
They were very honest and quick with my questions regarding the purchase of the vehicle.

  Sarah Lundberg
2 years ago
I had an amazing experience with this dealership. Phil McCabe helped tremendously. This purchase went so smoothly because of his ability to be professional and efficient. He helped in every way he could and did not tell us one thing and do another. He was up front and honest about what he can do to get me into the car that I wanted. I was very specific in what I wanted and he did not pressure to buy the vehicle I did not want or pressure to buy that day. He also did not mess with the numbers and laid everything out detailing the amount and why that was the price and it made sense!I even drove out of my way to go to this dealership, it was an hour away from home, because not only did they have my specific car I was looking for but Phil was able to work with us and make the experience worth while. It made me want to go out and get a car from Pride Kia. I have two other Kia dealerships closer to me than Lynn, but the experience was nothing like here. It was welcoming, accommodating and honest. 10/10 would come back here for another car and under Phil McCabe's help.

  Fred Marzano
8 months ago
Long time customer was taking for a ride on new lease due to poor Kia incentives and rebates, and an unfamiliar Pride sales staff that offered the worst deal EVER. So disappointed that after this deal I will end my relationship with Pride.

  sastrauchon
a year ago
I am from out of state and purchased a Sportage hybrid at Pride Kia. My salesman, Deandrace, was very professional and made sure the process went smoothly so that when I got there everything was ready to go. I could not have asked for a better experience, and I am loving my Sportage.

  misty fletcher
2 years ago
I am so beyond disappointed with the service department to the point that I will not get into another lease in May. I have been a customer of Pride Kia for the past 8 years as I am in my 3rd lease. I stayed with Pride because of their past customer service. To say it has gone downhill is an understatement. In June I left several messages to schedule an oil change with no return calls. I had to drive there just to make an appt 3 weeks out. When I asked why they don't return calls they responded with yeah, well we are busy don't know what to tell you. My car doesn't even have 17k miles on it and none of my USB connections are working so I can't charge my phone, use the maps or voice text and my car is running rough and feels like it is going to die. Once again had to drive there to schedule an appt because they didn't return my calls and they don't have anything until Mid October. I advised I need a weekend day as I am a caregiver and need my car or I need a loaner. I was told they can't provide a loaner and can't do diagnostic testing on Saturdays so if I need it looked at it has to be a week day. I have never seen such poor customer service. Can't wait for my lease to be up so I never have to deal with this dealership again

  Ana Maria
4 years ago
As a first car owner, I loved my experience with KIA. Tony was freaking amazing, he had the patience to listen to me, and show me multiple cars until I found the right one. Ended up leaving with a great deal and the car I wanted. I could not say better things about this dealership, they made everything smooth. 10/10 Customer service.

  Parveen Dudy
2 years ago
I had a very bad experience buying a vehicle from this dealership. I finalized the deal over phone with everything written and confirmed in a text message. But the price was changed when I reached there (after driving 50 miles and 1.5 hour drive).The buying process took whole day, I reached at 8:30 AM and left after 5:30 PM. The registration department was extremely slow, took 4 hours. This documentation fee is very high, highest I have seen anywhere else. Almost double of the average. Doesn't look like good business practice. They should hire honest employees who stand by their words and do not shout at their subordinates in front of the customer. The manager literally asked me to get the difference in promised price from the subordinate and he will deduct it from his paycheck. Yes, this conversation happened in front of me and my wife when we asked about the price change on top of a confirmed deal. I lost 1 day of my PTO just to buy a car while all my docs were ready with me in the morning. I was still charged for state inspection while the systems were down for a month. I had to send them an invoice to claim it back.

  EL ED
4 months ago
Customer service is really unprofessional, no catalog book, not even a smile , when you get in the show room, nobody is there to help you. Explanation is very weak ....both kia and Hyundai have a lack of customer service .Certainly won't buy from there...need a professional service .

  Joyce Wang
a year ago
DeAndrae was great to work with - he was thorough about the paperwork, double checked everything, walked me through a majority of my questions. Best of all, Pride Kia met me at the MSRP when many other dealerships demanded that this was impossible.

  Ronald Ballard
3 years ago
Fantastic service as always. They performed the service needed to keep up with the warranty and washed the car, too. The coffee was delicious and I enjoyed looking at the new KIA automobiles while I waited. I bought my KIA at Dan Obrien KIA in New Hampshire, but I have had it serviced by Pride KIA ever since. I may just buy my next KIA from Pride. They're that good.

  Boston Renee (Nay Nay)
3 years ago
I had my car serviced for 3 recalls and had to leave my car overnight. The best part of a stressful sitution was their driver Anthony who dropped me off and picked me up the next day too get my car. He was so nice and very welcoming and such a safe driver. I recommend him if you ever need the pick up or drop off service. He was great.

  MARILYN KEENAN
2 years ago
I purchased a new vehicle and dealt with Phil McCabe. He immediately responded to me anytime I reached out to him. He handled my purchase and trade with no issues and no pressure. The new car was ready for pickup on the exact day I was told. Whoever thought buying a car could be a pleasant experience! Thank you Phil for great customer service!!!!

  Richard Stevens
2 years ago
I just purchased a 2016 KIa Soul from Pride Kia. My sales person was Allisa King. She was completely professional and very courteous. I could not have asked for a better experience. I highly recommend her and this dealership.This is the way to do business!!!

  lenny bonasoro
3 years ago
The best dealership in the greater Boston area. The sales department and especially the service department are the best that I have ever experienced. I have purchased or leased 4 cars over the past 10 years from this dealership and would never consider going any where else. I am always made to feel like family when entering Pride Hyundai. Great job as always to the amazing staff at Pride Hyundai!!!

  Julie Memmolo
3 years ago
I just recently called this dealership after a horrible experience at another Kia dealer. I spoke with Phil who literally made my experience a breeze. Phil worked with me completely and within my budget. He was on top of every thing. He called me with any update even if it was him stating he was just waiting on someone else to retrieve an answer.When I came to the dealership he ensured I didn t wait long to complete my purchase. I did purchase on a Saturday and he said he d try to get the vehicle to me on Wednesday. Totally understood with the RMV and his day off. BUT Phil had my car ready on Monday!From Phil to the Finance process and even the store manager greeting me, this dealership may be on the smaller side but it s really a great one!!!

  ISWEATNONTOXICGLITTER
3 years ago
All of my reviews are honest and thorough and opinions are my own.*As a BMW owner for many years with the intent on driving my Beamer into the ground, it was finally time for me to purchase a new vehicle. I told myself that although I wanted to stay with BMW, I did not want to continue paying for top of the line oil changes/vehicle maintenance, especially since I drove a much older car.I was looking at the 2021 Kia K5 online as I had heard they are very reliable vehicles; after reading information about the K5 and reading all of the features, I was super impressed by the way Kia was able to merge their style with designers from Audi to make their own version of a luxury vehicle. It definitely had me excited to test drive the K5. I scheduled an appointment online for 1000 the next day and when I arrived the Ebony black K5 was waiting for me.Phil called me around 0930 to let me know that he would be assisting me with the test drive.When I arrived I checked in, gave my driver s license to Phil and he said due to Covid I was allowed to test drive alone. However, I asked if he could come so I could ask him more questions about the K5 and it s amenities. He gladly said yes and I proceeded to ask him multiple questions about the car.I was extremely impressed with the look of the K5, the way it felt during the test drive and how quiet it was. It was a little weird getting used to as I m used to driving a 2007 vehicle, but I quickly acclimated and was comfortable. As a former luxury vehicle owner, the K5 really looks and feels very luxury, but at a much more affordable price.After the test drive, I told Phil I would love to purchase the vehicle. Phil said they had a military discount and some other rebates available for the 2021 K5 which was awesome. He worked very tirelessly along with the manager Michael to move through the car buying process. If you re new to car buying, paperwork and such does take some time, so be patient!I noticed everyone at Pride Kia was very friendly, I felt very comfortable in the waiting area and the other associates were also very friendly, kind and smiled often. It was a very relaxed environment. There was another gentleman with spiky hair that was also super friendly and made waiting through the process more comfortable(offering snacks, etc).Phil did an incredible job throughout the entire process and was very straightforward with pricing, rebates, etc.I am extremely satisfied with my new K5 and with the way Pride Kia and Phil treated me; I look forward to doing business in the future here at this location and am very excited to have such a beautiful vehicle! Thank you Phil and Pride Kia! 5 out of 5 for great customer service.

  Stephen Mario
2 years ago
Bought my vehicle from Pride. Called today for service. Next available appointment is in May and it's December now! Forget taking to anyone in service on the phone plus they never call back like the fielding Service Appointment Rep assures they will. I've gone thru this circus for years with them.Commonwealth Kia in Lawrence is excellent but unfortunately it's out if the way.I don't know why Kia doesn't open another Kia Dealership on the Northshore. Perhaps in Route 1, 128 or 114.Before I bought the car in 2016, on the phone, the sales guy said no money down and with my credit score of 830, my interest rate would be close to 1%. Went in, bought the SUV, went into the finance office pass papers then the guy tells me he made a mistake, it is 3.9%.I won't be buying a vehicle there again and unfortunately I'm stuck using them for my Service Warranty.

  Joanne Thomas
4 years ago
Chris Defelic is an amazing service advisor. He is very professional and always takes excellent care of his customers. He goes above and beyond to make sure quality work is done. Another note Mark the finance manager went above and beyond to help me get my new car. I highly recommend Pride Kia of Lynn if anyone is interested in getting a new car. There is not a person in that facility that is not welcoming and friendly. They are honest and don t try to take advantage of you.