Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amy Johnson
2 months ago
The guys working there last night (Tues Jan 16) were great!! They were very helpful, as I have always found with Advanced Auto Parts, but they all went above and beyond for me tonight!! I wish I had gotten their names...I hope their management gets to see this. The store that is closer to me is good, but I have yet to get this level of customer service/ friendliness there. I am so happy that I will definitely drive further just to visit this location. Thanks guys!!!??

  Shref Elmasry
a month ago
I m disappointed with this store, I bought battery from Les than years and under warranty and after 2 weeks the battery not working good and I go to bank to the store and they say sorry and replace the battery and after view months the battery not working again I go today Friday 03/08/2024 and the guy his name Philipy ask me for the receipt.. and after he took all the information and he saw in computer everything he said no I can t do anything for you and speak so bad ,, when I ask him . Why s.. he answered no more I wasn t here.??!!! I did not sales anything to you..?!!! That s wasn t me I can t help you.???I told him how come.. you work here you should help me..He refused .!!?No one buy any battery from this storeThey charge the old battery and resale it again.. that s what he said the other guy out side to me when he check my battery.!!

  SK
a year ago
My car AC is not working. Yesterday I tried few car repair shops and finally reached Advanced auto to get the refrigerant.. I met two guys in the cash counter. both were very polite one with beard has more experience He was very genuinely explaining what can go wrong in car AC, how the mechanics make money and recommended few options.. I really like the way he explained and appreciate his efforts!!! This is definitely beyond his job!! But he was trying to help and clarifying my questions, myths on big dealers I strongly recommend this shop for any auto parts, repair consultations Before making any big repair expense come here, do a quick check, you will save a lot !!!

  HT GT
7 months ago
Good store, wish I can say the same for management. I waited in line for almost 10 minutes while he was on the computer ignoring me. The I asked him is there someone who can help me. He pointed to another associate who I could have went to in the first place who know had another line. After another 5 minutes. He finally is ready asks me how I'm doing I reply I waited over there ten minutes to be told to come here and wait another 5 minutes . I look at him and mentioned his colleague needs a bit of training and customer service skills. He replied he's our manager and I'm new here and apologized. I said good luck working with this guy.

  E. S. Stewart
8 months ago
Had what I went in for. Good selection. Helpful reps. Convenient location. Dirty, but I've never been in an auto parts store that wasn't dirty. Nothing to write home about, but I'd be back for anything else I needed.

  Jarrod Pappalardo
a year ago
The employee's at this Advance Auto are great and know thier stuff. Middlesex Street Lowell Ma.

  Dennis Dietrich (DDietr)
3 months ago
This store registered my battery with no issues. Others stores could not do it.

  mark shaw
a year ago
Tonight, at 20 minutes before closing time I stopped by for 2 heavy duty batteries. I called first and the gentleman checked on multiple items availability, even in other locations, even though he could have just said yea sure it's here and potentially waste my time driving down. The gentleman's name was Manzing I believe on name Tag and he went out of his way to have the batteries waiting for me and help me out. All this within 15 minutes of closing time. I know open is open but many employees do not always think that way but this gentleman was on the ball. The other employees were all great to deal with as well but he was the person that helped me tonight which is why I singled him out specifically. Good workers should be rewarded when they do a job perfectly because in 2022 many workers could care less if a customer is taken care of.

  Dara
a year ago
Store sign says free battery testing. I had battery issues on a cold winter day and needed to get it tested to see if it was still good or not. The employee told me that he doesn't have time for that. Take your business elsewhere. Only came here because my battery was bought here and still under warranty. The guys at Autozone in Chelmsford were much more helpful.

  Scott Boyd
10 months ago
They are by far the biggest auto parts network, period!! They have the most inventory available and get delivery from their warehouses several times a day.Like all retail auto parts stores, competitive prices.

  Nelson Ruiz
8 months ago
The team is very professional providing service and explaining item. I had a great time. Definitely will be back.

  Alex Roberts
a year ago
I went in with a blown headlight, and the front desk associate (Mazina sp.) Helped me with warranty info since I had purchased from another state. He was very informative and professional. As a result he saved me $75.

  Grace MJ
7 months ago
Guy wit long hair great service n polite and the other 2 guys great.

  Gregg G
a year ago
I need brake lines for my pickup. This was the only place that had them in stock and was open on Easter. Thank you my truck wasn't even down for 24 hours because of them.

  Kenny Fielding
a year ago
Middlesex Street location is trash. Store hours state opens at 730am. I sat there until 755, when an employee came out of the back entrance and said it s gonna be a little bit, we don t open until 8 . I said the door states 730, I ve been here many times at 730 and he replied not today and walked across the street to get his Honey Dew donuts. Typical LowellI ve used this specific location many times due to convenience, but there s plenty of other options in the area

  Dan Horan
6 months ago
On the smaller side but has most things you will need in a pinch. They also rent tools.

  Rosa
2 years ago
Came in here today to browse and purchase for paint and was approached by a woman who gave such a rude greeting. I would say we were there for a good 5 minutes and she decided to say Are you guys good?! which made me and my partner very unwelcome, instead of hi, how may i help you? I am not really sure if she worked there or not, she wore a black cap, white t-shirt and knee length cargos and was very unpleasant. Anyways, customer service was not good.

  Sanny Keo
a year ago
Hmmm sign says free battery testing and free installation. We bought a battery and needed assistance with it. He says no. It s too late. Store doesn t close for another two hours. I guess that sign only applies when the guy feels like it.

  John Treasures
2 years ago
Great service from a very nice and hardworking person named Silas. He went far and beyond to assess the situation with my vehicle. He was punctual, informative and coordinated. I got the right part and he went out his way to help with it.

  Cuzimada Papushkian
4 years ago
These people are amazing, especially Sarah! Our check engine light came on which I suspected was due to our air filters not being seated correctly. Sarah scanned the car to confirm and once I bought the new filters, she gave me tools to do the install right in their parking lot. We are from Canada and were just passing through Boston on our way home. Glad that we passed close to this Advance Auto in Lowell. Thanks again Sarah!

  Erik Dalbec
a year ago
Don't order online whatever ever you do I ordered two break calipers they messed up the order then claimed I only bought 1 caliper and took both cores didn't bother telling me anything about it until I was out of the store avoid that branch at all cost!

  Nicole Jemery
5 years ago
AVOID !! I have been shopping here for years . Today I encountered a rep named Victor R. Horrible little man. Never in my years going here have I been treated with such disrespect! Go to Bridge street everyone is super nice and helpful. Never got treated less than my worth! I asked for his manager he said he was the manger. I asked for the store manger and he said they don't have one. When I asked for the District Managers number he came back with the VP toll free number. When I requested the District manager number he said " I ain't giving you nothing!

  cherylin conway
5 years ago
I went there last night, the young man was training another, the store was busy! I had a long list of things and questions. He was not only friendly, but great at his job, he never missed a beat,And never did he forget to smile. Best service award of the year! Joelle ? You need a raise!

  Norvellder
2 years ago
On August 12th, 2021. At approximately 1:30 p.m. I was at the paint section looking for a certain type of paint for my vehicle. Anyways, a possible employee that was working at time was wearing a white t shirt, black hat on backwards, and cargo shorts, caucasian, looks like they were putting stuff away for the store. They approached me and my fianc� with a unprofessional tone and asked us are you guys good? We didn t feel welcomed, and decided to leave the store at once. I never had this issue before here. If they were your employee please teach them how to provide customer services and on top of that make sure they re wearing their uniforms and employee tag name.

  Jack Robinson
2 years ago
Very happy to do business here these people are always willing to do a little extra to help you Really good prices here too, needed a very large battery for my diesel work van that was over $300 at the dealership and Advance Auto Parts had the same battery for just under 200 bucks same warranty Guess where I bought it

  Hayden Stevens
5 years ago
I bought a hose, was told it would fit even though it wasn't the right hose, I just needed one end. I was told the hose I needed wasn't offered. In order to install the part it had to be cut first since it wasn't the exact part I needed and it was too large the way it was. Come to find out it had the wrong end after all. An error made by the employee but "Eddy" insists on blaming me instead, I had to walk out of the store without my other purchases because of how rude he was. I'm taking my business to O'Rielly Auto parts in Billerica for now on, and telling everyone I know to do the same (they had the correct hose too). Eddy said my business at Advance Auto Parts means nothing, I guess 10 years of seeking out Advance Auto Parts stores before any others means nothing, well good riddance.

  Geoffrey Feldman
2 months ago
Great shop staff knows their stuff and will come out to assist with minor problems.

  SouP 4U
2 years ago
Excellent service, courteous and knowledgeable staff. If you want to go to auto zone, save the headache and go to advance. People there actually care if you get what you need and will do everything to help you get it. Thanks for the experience!

  Jorge jose Dacosta
5 years ago
Advance Auto parts has been around for like over 30 years. All the staff there is very friendly. If they don't have the part in they will look up in the computer and see if it's around local, if not they get it from Lowell for the following morning, they keep your order in the computer incase you lose your receipt not like Walmart, I lost my receipt and couldn't return a bad battery that was 2 weeks old, So Advance is out to help us out as you can see, they will even put on windshield wipers for you, I usually give the guys a tip.

  Conor Galligan
7 years ago
Reasonably friendly staff, but quite a slow experience. They couldn't find the key for a locked item, and an employee had to cut it off their display rack. Has everything you'd expect from an Advance Auto Parts.