AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sean
4 days ago
Friendly and helpful staff. Rental tools are wicked useful, and they even gave me the credit for a battery I forgot to return from like a year prior. 10 out of 10, not the garage that stole John Wicks car...

  Josh Depaolo
5 months ago
The employees at this location are honest, friendly, kind, and ended up saving me a lot of cash today. They tested out my battery for my Mazda 3 for free, after Valvoline in Milford lied to me saying I needed a new one, and I am very grateful for that. Good people working here with a great sense of humor and excellent customer service skills! Go here and give them your business. I highly recommend these wonderful people. Always looking out for you!

  Max Sanchez
3 months ago
Great customer service. As a travel technician I found this store with great customer service when I needed help

  Julianne M
2 years ago
Horrible service. Given wrong parts twice now for brake job even when they have been provided with vin #. Long story short manager said kid working desk is new. I saw the manager in the store while purchasing my parts so if it was the case he could have lent a helping hand. Basically his answer was bring them back we all make mistakes but this mistake cost me a lot of time and my time is valuable. If your time is valued I suggest visiting another location and not Franklin autozone.

  Karyn Flynn
7 months ago
I was so proud of myself for trying change my battery for the first time. Well that went out the window when I dropped the battery hold down screw inside the car, never to be found! I figured they must be a universal thing and headed to the Franklin MA AutoZone. Mike with the beard and hat, started looking through bolts and I stated that I drove my sister's car to the store and it was the same make and year. Mike grabbed his wrench and out he went. He took out the same screw from my sister's car and matched it to something they had in the store. He was so nice and helpful. If you need a part or even advice, I suggest going to AutoZone in Franklin and ask for Mike with the beard!

  Michael bellavance
a year ago
Great people at this place. Been going for four + years do a lot of business with them. Warranties are great easy to deal with. Even if I have five pages of purchases they will take the time to go through them without any problems looking them up!!!! Great people friendly even that guy Mike with the beard!!!

  brendan oconnor
6 months ago
Alex was awesome made sure that all parts were in their proper boxes and helped me find a better part!

  Kendra Baker
8 months ago
Whenever we come in they are very helpful and show us exactly what we need! Incredible service!

  Ryan Cyganiewicz
a year ago
Not trustworthy. Workers lied to my face about battery change services. They were going to charge me for a service that comes free with purchasing battery at said Autozone location. If you dont want to perform the services your job provides, you shouldnt work there.

  Sean Lanagan
6 months ago
Very helpful, needed a battery for my car key fab.

  B Sunking
3 years ago
I am NOT very good under the hood or in this case under the trunk - I just needed a brake light - the manager kindly assisted me in the installation - I know it took him less than 5 minutes, if I tried it it would have been at least an hour. This is very consistent with the customer service I have received every time I go to Auto Zone - Thanks!

  Ray Fellows
6 years ago
I went in their tonight thinking the worst with my Audi. Staff is always VERY helpful. They downloaded my codes, explained them too me, gave me recommendations and a printout for my mechanic. Put my mind at ease. I buy everything I need their because I trust them. That's not easy these dayd

  Ryan Peters
7 years ago
The people at this Autozone are great. Come in with a question, and they'll help you sort out the best product for your application. They do it with a smile without trying to "sell" you a bunch of stuff you don't need - but they will offer you a few options for you to consider. Ask "which of these products do people seem to be happiest with, or buy the most?", and you'll get honest feedback to help inform your choices instead of saying "the brake cleaner sprays are over there". Just ask. I've always had good experiences with the folks at this location.

  Eric Weaver
3 years ago
Horrendous customer service, and a bunch of freakos work here. The first time I came in, they were too busy and distracted talking about their love of Power Puff Girls (not even joking!) to help me with my pursuit of getting the correct battery for my trailer, which apparently uses a marine type. After realizing I got the wrong one, I tried to return the brand new battery that didn't even have the right connectors for what I needed. Some lady promptly and angrily told me how I was lying because there was a mark which I didn't even put on it on one of the terminals (the other one still had the red seal on it) and had been used. I couldn't have used it, I could even connect it!

  Vance Jr
6 years ago
AutoZone let's see I order parts from them they say it's going to get shipped to my house it doesn't it gets shipped to the store then they ship it from the store back to where we came from then says it got shipped to my house and this is all over and air filter and some wiper blades I'm sorry not wiper blades rain gaurds I always liked the store until I moved to Franklin and seeing how they operate it and they always a quick to blame that it must have been the new guy well that don't fly in my book so probably the last time you'll ever see me at this AutoZone deuces

  chelly c 2566
a year ago
Today I was having a hard time with my Toyota Rav 4 and I went into the autozone in Franklin Ma, there was this very kind approachable gentleman his name is Zack he assists me ....... excellent customer service he helped me with changing multiple headlight Bulbs on my vehicle... thank you again your awesome!!!! and I will definitely be shopping at this autozone again.

  Blackn Blue
a year ago
Some staff is very helpful some not. Some prices are good,it's best to join the rewards cuz you get coupons.

  Taylor Baker
3 years ago
Horrible! My husband went for a replacement battery right after his car was jump started. He did not have the tools to replace it and they refused to help even after he had mentioned being in the Army. He serves this country and they cant help with a quick battery replacement.

  Jack
a year ago
Great folks. Very helpful and always have the auto parts I need.Highly recommended!!

  William Surette
2 years ago
Awesome Service - You Tube lied again a 5 minute job on You Tube turned out to be more than that - With help from Charlie my issue was resolved but not after some hard work in tight places Thanks to Charlie and Steve for all their help

  ted spender
4 years ago
I really like going here to get my auto parts,as well as oil and filters. They have very helpful associates who really know what they are talking about. I dont like going to some parts stores where they make you feel stupid because you don't know what you need and they make you feel like you are wasting their time. I don't get that feeling here.

  Ur Mom
a year ago
Great place and wicked awesome prices. The staff that works there is always there to help if you have any questions #JUSTSAYIN

  Alex Gould
10 months ago
The staff in this location are extremely helpful and dont try to upsell you.

  Michael Mike Breton
7 years ago
Free tool loans, free oil disposal, free code checking, and good prices. My preferred auto parts store. Online orders take a while to ship-to-store and online coupons do not work in-store.

  Victoria Garrod
3 years ago
Angus helped my Mom and I today with reccomondation we had to fix her car. Went above and beyond helping . very knowledgeable and patient . Thank you !

  shley Ripp
5 years ago
A very helpful man named Richard helped my husband and I replace a battery in our car. I never met a more professional person in my life.

  Simon Khoury
a year ago
These guys are great. Mike has come in clutch more times than I can count.

  Cynthia Anderson
3 years ago
I needed to buy AC Pro and a car wax and the young lady had showed me where everything was told me the difference between everything and was very helpful

  Terevos
10 months ago
Always super helpful and friendly staff

  Hank R_
2 years ago
Total professionals! I'm an old man but these young employees were professional and very helpful.