North Shore Mazda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J Q
2 months ago
Fantastic experience. Salesperson Brian and manager Tim were great and answered all my requests. Lisa was very friendly and helpful also. 5 stars !Quality of Mazda CX-5 is unbelievable and reliable. Very happy with purchase of car from North Shore Mazda

  Amy Henn
3 months ago
I am very satisfied with my decision to purchase the MX-5 CE. Great price and great rate. Eric was patient, understanding and respectful. He was really chill and made the overall buying experience enjoyable instead of stressful. Thank you North Shore Mazda team! Especially Eric!

  Gayle Bastarache
2 weeks ago
This is my third car from North Shore Mazda. I appreciate the service I receive from sales, service and parts. They are very responsive to questions, and eager to help with any issues that arise. George was wonderful to work with. He was very kind, knowledgeable and made the process of choosing a car incredibly easy. I highly recommend North Shore Mazda.

  Robert Phal
2 weeks ago
Great service! Having a loaner car available made the whole experience nice and easy. I was in and out no problem. Thanks Victor!

  Danielle Jacobs
3 months ago
The staff was extremely friendly and helpful. I got an oil change and had my car serviced, but I was also having issues with my iPhone connecting to my Apple Car Play - something had gotten funky and it took a couple guys to figure it out and fix it. They were probably working on it for at least an extra 10 minutes. I had been frustrated with not being able to figure it out myself, so I was very happy they were finally able to find the fix, and they were very polite and patient in doing so!

  Emily Chase
4 months ago
North Shore Mazda in Danvers is absolutely amazing!!! John B was the most professional and helpful associate I have ever met in my car service history! I only got a simple oil change & tire rotation but they sent a video of everything and it shows how helpful and trustworthy they are! This is my first Mazda but it definitely will not be my last! I have recommended North Shore Mazda to everyone I know since I have purchased my vehicle! You will always have my business.

  Maeve Kelly
3 months ago
I had an amazing experience with my salesman Eric, he walked me through all the steps of buying my first car and explained everything in a way that was easy for a first time buyer like me to understand! So helpful and great customer service! Very pleased with my experience and my car.

  Kathy Wear
3 months ago
Well my daughter has a Mazda she loves this car and has had it looked at before at north shore Mazda they had done a great job , she is only a kid and they treated her with kindness showed her a video of the problem ,they were amazing. So this time she left the country and her car sat for months. I called and booked an appointment the car was in bad shape it had a nest under the air filter and John the manager called me explained all my options and tried to keep the price down the best he could. I feel I can trust what they tell me and I got a video showing me the problems. Nothing was done without my approval. With that being said I would absolutely recommend the North Shore Mazda service center. To anyone I care about.Thank for everything Kat cassy s mom

  Daniel Ouellet
2 weeks ago
It s not every day we buy a car! I was very well served and listened to. The sales person I had, Brian Encarnacion and Timothy Mullin, were both very helpful and very professional. Wonderful experience throughout!

  Matt Williams
4 months ago
I worked with Nestor, Tim and Brian and they were incredible. Kind, understanding, easy, asked great questions and found the perfect model for me without any pressure or upsell. A+++++And the design and handle of the CX50 is amazing too. Mazda hit a home run with this car

  Molly O'Donnell
6 months ago
Great experience. First oil change was complimentary and only cost me $35.00 to upgrade to full synthetic. I was in and out in a really short time with a good report. Thank you, North Shore Mazda!

  Patricia Adam
3 months ago
The service dept. at North Shore Mazda is friendly and very customer conscious, explaining any repairs that need to be done, taking pre videos to show what needs to be done before the work is confirmed! I recommend going there for your Mazda repairs. Zoom zoom!Service: Auto engine diagnosticService: Auto engine diagnostic

  Christine Semos
7 months ago
This dealership and everyone working there blew it out of the water for me! From scheduling appointments to the purchase of a new car I couldn t have asked for a better experience! The customer service I received was incredible and the process was made easy by everyone on the Mazda staff. The car is stunning and I couldn t be happier! I would recommend both the Mazda brand and this dealership to anyone looking for a new vehicle!

  Carol Gamble
5 months ago
All well except I needed new tires after only 25K miles on my Mazda bought new. Learned that low mileage tires are utilized on new cars for sales purposes.Doesn t seem fair to the buyer. Spent $1100 on better replacements.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Elizabeth Reyes
2 months ago
II have very good experience with Eric also Lisa. It was easy also very good process. Eric answers all my questions very well done. Thank you both for all your help I will recomend my friends to north shore mazda

  Barbara Williams
2 months ago
It s a great place to get your car serviced because they re very fast and have a really comfortable clean waiting area with coffee and water. My only complaint is it s a little expensive, but it s worth the extra price for the service!

  karen mogursch
a year ago
Eric was amazing & went out of his way on a Saturday late in the day to make sure we had what we needed while purchasing a new car. I would 100% recommend North Shore Mazda

  Irina Bader
2 months ago
I love services provided by North Shore Mazda . Always on time, knowledgeable staff, like their video report what supposed to be done and estimates right on spot. Thank you.

  Barbara Dunn
2 months ago
This is my second Mazda and have used North Shore for all my service always pleasure to be there very reasonable priced they do not try to sell you something you don't need.thank you

  Cynthia Chipman
a month ago
Went in for an oil change. Service was great, I like that I get to see the underside of my vehicle while service is being performed. Recommendations but no pressure to have repairs done. Wouldn t take my vehicle anywhere else. Highly recommend.

  Michael Carson
5 months ago
Went in for regular service visit and the team noticed squeaking in the rear passenger tire and took care of it without me even mentioning it. On top of that my service rep for this appointment is very personable and trustworthy.Services: Auto maintenance, Oil changeServices: Auto maintenance, Oil change

  Jarl Salmela
10 months ago
I ve always had a good experience with North Shore Mazda. From the time I ordered my 2016 Miata in 2015, through every service. Easy to make appointments. The time for all standard service appointments is great. Not much longer than an hour. An explanation of service and requirements via a video email while you wait. Staff is always friendly and accommodating. I do a lot of my own maintenance but always get oil changed at the dealer as they look at things a little different than me.Services: Vehicle safety inspection, Oil change

  Joy Marchand
6 months ago
North Shore Mazda always treats us right. Every time I've needed my car fixed, they've been friendly, fast, and overall positive. I love these guys.

  steve tgettis
7 months ago
I am a customer advocate and believe in honest reviews. I continue to be favorably impressed by North Shore Mazda's service department. By choice, my wife and I have just one car so it's really important that the car be carefree and have as little down time as possible. The dealer has consistently given good, timely service and showing a live video of the mechanic's findings is a brilliant concept. Price of the scheduled service was reasonable and John's (the service manager) evaluations has been valuable for us to determine when to trade. I've seen a deterioration of good customer service in a number of industries including hospitality, trade, etc. especially since the end of the pandemic. I may be old fashioned but high quality service still is important to me and I' glad to say that my experience with this dealer's service department continues to be at a high level.Services: Tires, Oil change

  Sheila McWalker
4 months ago
The staff at Mazda are very helpful, kind and customer service centered. Get you in quickly. They are prepared to answer any questions regarding their policies and work. They video record their work. I appreciate their transparency. Back again for work and the technicians found a few other issues and were able to promptly fix it.Services: Air & cabin filter replacement, Brake service & repair, Auto maintenanceServices: Air & cabin filter replacement, Brake service & repair, Auto maintenance

  Jess Marie
4 months ago
Great service as usual, I always take my to North Shore Mazda for inspection/ repair . Highly recommended, Davis is always really helpful. TY !

  Nicci Permatteo
2 months ago
Service department is fair and honest! They hooked me up with a rental car and the car is running smoothly

  carmela cyr
a month ago
We had Duarte he was very nice not pushy our review is a 10

  Len Rizzuto
a year ago
North Shore always exceeds my expectations and is constantly adding little things to make the experience better.I love the videos they send with the mechanic going over everything in crystal clear detail.The waiting room has everything you need to plug in and get some work done or just relax.They explained last time how they rounded down on the mile service (22k mi service despite me having 31k), so that my next oil change will be free. I didn t even ask them to do that!And when my car was done, they pulled it into the adjacent bay so that I didn t have to walk out in the rain.First class all around!Services: Vehicle Inspection, Oil change

  Thomas Siebertz
11 months ago
Mazda service is great. I recently had an oil change and 2 repairs covered under warranty. For the warranty repair that took 2 weeks I was given a nice loaner car. The staff are friendly and professional and the waiting area is nice with coffee and free WiFi. I have 2 Mazdas and get all my work done here because I d rather have the Mazda experts do the work. The prices aren t unreasonable either and similar to most other mechanics. I also like the video inspections they send you. Nice job Mazda service!Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Oil change