Glass America-Chicopee, MA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Limero
2 years ago
Never even got past the appointment process. Terrible communication and they didn t follow up. After two weeks and multiple calls with no progress, I had my insurance switch to a different company for the windshield replacement and had a stellar experience. I wish I listened to the negative reviews before wasting my time.

  Donna Marie
a year ago
Honestly I read all the reviews and I was a little worried about what would happen.....I have to say that my experience was great, he did an awesome job watched him do his job, very interesting. He was very friendly, polite, answered questions I had....all in all didn't take long at all, I didn't get his last name...thank you Rick for ur excellent work and coming to the house, I hope they give u a lot of credit for your busy day..Donna Hennessey2018 Nissan Rogue SportService: Auto windshield replacement

  Cynthia S
3 years ago
I booked an appointment the morning before was told they had my car window and would give me a call a few hours in advance to let me know they were on the way. The day of the appt came I spent all day I. The office waiting and they never showed up or called. When I called to inquire no one has a clue I was told I was never booked and that they didn t have my window and I would have to wait. I asked for a manager three times and yet no one was available. I called back and left a message and still no one has reached out!! Worst service and professionalism ever!! I will never do business with them!! Especially if it s important and I need it done!!

  joseph murphy
9 years ago
They had 4 phone calls to get it right - never did .I was told to reserve the entire day for the repair and was instructed that I would receive a phone call between 8:30 AM to 9:30 AM for the tech to give me a 2 hour window. (repeated this information to attendant to confirm)9:45 AM no tech callCalled dispatch waited 4 minutes 50 second to talk to a person.Dispatch called tech, did not respondTold tech would call in 1/2 hourNo phone call10:30 AM Called again, manager was told tech would be there to do work between 1:00 PM and 3:00 PMRepeated to the manager then I can leave at 3:30 to go to doctor's appointment. response,yes.1:50 PM called dispatch, no tech.Dispatch called tech , I was told tech will be there at 2:30 PM.I could have done work and made money during the day - keeping my customers happy and returned to have service done. Instead had to cancel Afternoon Dr. appointment and lost out on wages to pay for doctors appointment.Neither good service and/or courteous , at this point would be used to describe service.Will follow up with encounter. their outside , hard job. let's see, I have hope.

  Rosa Gonzalez
5 years ago
Worse company ever will never use again...they gave me a 2 hour window between 1-3 show up at 4:30pm to tell me they are going to take pictures and they don t have my windshield that if I want to pay cash again they can order it for me. I paid this windshield cash out of pocket not my insurance and supposedly I have warranty will I own the vehicle. These people are the worst in my area. I usually use safe lite auto never had a problem. Do not go to these guys, very rude and irresponsible. I had to walk to pick up my son at school waiting for this clown to show up since he decided to 1 1/2 hr late. Lesson learned never again would I use it recommend this company. I ll stick to safelite auto. People please save yourselves a headache don t waste your time or money

  Rosaida Ayala
2 years ago
The appointment was for 10:00 Amherst arrived at 2:30 and he did not bring the correct glass very bad service I do not recommend it and he tells me that he come on Monday if that is the case

  Joe Rush
a year ago
Awful communication, I have call a number times with limited success, the guy to recalibrate camera's never called, I had to call the manager 3 times before he showed up

  Glenn Genest
3 years ago
Top notch service from start to finish. I highly recommend using Glass America if you need a windshield replaced.Service: Auto windshield replacementService: Auto windshield replacement