AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joel Naticchioni
a month ago
Great stock of "nuts, I ran out of that" parts and fluids for whatever you're wrenching. Loan a tool program has saved my wallet plenty of times. Easy location on Drum Hill, right next to Cumby's if you need a fill up, too.

  Edward Castadoro
a week ago
Best AutoZone in our area without a doubt ... Harry and his Crew run a tight ship and can get almost anything in a day if they don't stock it

  Bob A
4 months ago
I went into the store around 5-PM 12/5/2023. The tall slim long-dark-haired gentleman that helped me was a wonderful and friendly guy that help me without me asking for help. He was super nice and helpful. Kudos!

  Jeannette Cervantes Beasley
6 months ago
I want to give a HUGE shout out to Kayla the assistant manager!!! I m so grateful and so appreciative for Kayla the assistant manager. She went above and beyond her job duties to help us. We drove 15 and a half hours from Chicago and our car took a turn for the worse. She was hearing us explain to another gentleman how we just drove from Chicago and how we needed to change our spark plugs. But of course me and my sister had no idea what to do. So Kayla took things into her own hands and did it herself. We re truly so grateful for all her help and her being so kind to us!! I ve never met such an amazing person like herself. She didn t know us and didn t have to go out of her way to help as much as she did!! We re loving Massachusetts already!!! Thank you so much Kayla!!

  Hailey Parsons
a month ago
If you re going to hire people at your store that work with people that could actually use help, make sure they can actually help! 1000000% Ridiculous.. also pay more attention to your customers than yourselves! Rude people!!!

  Rosa H.
3 months ago
Stopped in for windshield wipers and I was completely impressed with their professionalism and customer service. The manager was also kind to replaced them for me.

  jean lynch
7 months ago
Want to give a shout out to Akiva (if spelled wrong sorry) he went above and beyond to help me with my headlights. I didn't know what I was doing and he kindly helped me. Tonight I will be driving home safe with headlights because "A" took time out of his day to help me be safe. Many thanks...

  Nichole Chilliest
11 months ago
Brett D was amazing! He made sure that we had everything I needed to replace my rear brakes despite it being insanely busy in his store. Would def recommend him for any advice you may need.

  Bob Valentine
9 months ago
A special kudos to Brett D! For starters, he helped me purchase the oil I needed for my Honda CRV. I then drove to the back of the building to put it in. In doing so, I inadvertently knocked the unscrewed oil cap into the back of the engine and couldn't find it anywhere. Not knowing what to do, I went back into the store and embarrassingly explained my predicament to Brett. Without giving it a second thought, he came outside with me and laid down on the wet pavement underneath my vehicle. After a couple of minutes, the two of us were able to locate the cap and retrieve it. In my eyes, Brett went beyond the line of duty to help me! To be frank, I don't know what I would have done without his help. AutoZone management should consider themselves very lucky to have him on their payroll.

  Eric Ching
2 months ago
An AGM BATTERY SERVES MY PRIUS CAR, BETTER COLD CRANK THAN MY ORIGINAL 310

  Michele Luciano
9 months ago
My son was trying to get his Jeep serviced at a dealership but we needed the tire spline key specific to his tires. We looked everywhere for this specific item which is not easy to find. The men at autozone searched their store and found the perfect match in a drawer. Because it was no longer packaged and could not be shelved they didn t even charge us! They really saved the day

  Joseph Chandler
11 months ago
Brett Dery, manager on duty, was incredibly knowledgeable, patient and helpful. There was difficulty processing a return because of internet connectivity. Seeing my concern, Brett explained to me what he had to do and why it required a few extra minutes.

  Mary Tiano
11 months ago
Bret is an incredible asset to AutoZone. He kindly assisted me with a 2011 Subaru that was overheating. Professional, explained everything - I learned alot! Bret and Kayla are knowledgeable and made me feel at ease, quickly grabbed the supplies I needed. Great people.

  Megan Weymouth
11 months ago
Would like to sincerely thank Brett at the Chelmsford, MA, location for his outstanding customer service and vast automotive knowledge. Minutes before closing, Brett went above and beyond to ensure I had the correct tools to safely fix and keep my vehicle on the road. Thank you!!

  Rebecca Veth
a year ago
Harry was extremely helpful when I was looking for a new windshield wiper. He suggested one that is working great and even offered to put it on for me. I didn t have that car with me so he walked me through it. Thank you Harry!!!

  Paula Winn
a year ago
I can't say enough good things about Autozone in Chelmsford! Harry and Brett are the best! I needed a new battery for my Jeep. I went to Autozone and purchased the battery. My sister in-law and I were in the parking lot trying to install it and were having some trouble. Harry, from Autozone, came out and instructed, coached and walked us through installing the battery. He was pleasant, helpful and extremely knowledgeable. We were still having an issue so Brett, Autozone, came out too. He took a look and told us what the problem was and how to fix it. My car is running perfect! I highly recommend Autozone in Chelmsford!

  Laura Ferretti
11 months ago
Brett is always super helpful and makes me feel comfortable. He never makes me feel dumb, and answers all questions with kindness.

  Anindya Jyoti Dutta
a year ago
Best experience I have even had in a auto parts store.Bought an ac recharge can for my Subaru. However it was not fitting in and brought it back. Nelson tried with several other recharge hose and found that AC was actually overcharged. Asked me if i want to return. Didn't have the receipt , but he took the time to search all the computers to find my receipt and processed the return. Much appreciated and will return in future for more automotive needs.

  Rob Walter
10 months ago
Harry at Autozone is a fantastic manager! He helped diagnose a bad battery, covered it under warranty, and included several recommendations for me. Thanks Harry!!!!

  Debbie Ratmom
9 months ago
Was a little disappointed that I ask somebody to take my car down there check my brake light and my blinker they we're not working and my friend was told that I needed to replace the whole brake light assembly disappointed I was cuz that's expensive so I didn't use my car for a few days at night with no brake lights or blinker but I did take it to Jiffy Lube to have an oil change I couldn't remember the part I needed asked the technician what the brake light was called he then proceeded to take off the brake light lens put a bulb in it and to my surprise everything worked just fine for $4 saved me a couple of $100 thank you Jiffy Lube

  Evan Fuller
11 months ago
Great autoparts store, staff is helpful and friendly, usually not a long wait either. Alot better then the other local advance auto, most parts in stock same day.

  Tichina Morrison
2 years ago
2022: Went in for my new car to be checked due to the engine light coming on and Nelson helped me out so much with everything including advice on maintenance since it s my first Volvo! I literally drive to this autozone due to the customer service.Dylan was able to give insight also with another issue I had!This autozone IS THE BEST! They Hire THEY BEST!!2020: Very friendly staff. Jonathan O. Is my go-to guy. He goes above and beyond when helping! I am extremely appreciative because the first few times that I visited the store, I did not purchase anything, I just needed my battery checked, engine, and alternator. He had a lot of patience without becoming frustrated with me and I Am extremely grateful. Now my car is up and running! Great place with friendly people.

  Richele Miller
a year ago
Could use some communication coaching. Couldn t tell if the guy just talks loud and aggressively habitually or if he was trying to make me feel like an idiot either way I left and went to the one in Lowell. Way better experience.

  Wayne Shay
2 years ago
Amazing service, Brett (Employee) actually came outside and helped me with my oil and a few other products. Honestly could have not asked for better help. Highly recommend! Thanks Brett!

  Mike Z.
2 years ago
just bought two pairs of brake pads for some emergency car work. the price paid was a lot higher than what you can get from many online sites. the guy there today, a manager kind of guy, was pretty rude. unless you need some in last minutes or would like some advice from the store, there isn't much need to visit it again in any time soon. you get what you paid for, and they are reviewed by how they server the customers.

  frank bognanni
a month ago
Has everything if not they will tell you where

  A Groves
2 years ago
4/24 Saturday afternoon...went to Drum hill store with a bad 12v battery. Nice guy tested it out as bad 6v...looked up warranty info and replaced it with no hastles. He even brought it out to my car/he didn't have to. Kudos to this employee (big guy black beard)!. Renewed my faith in this store! I neglected to get his name but THANK YOU

  jean jacobson
2 years ago
Nelson was an awesome help for me at the Chelmsford Ma store. I needed a windshield wiper and he not only sold it to me he friggin installed it for me. How great is that!! This is my store for sure.

  Jill Simon
a year ago
Best experience I have had at an auto parts store. Kudos to Brett who helped me!

  Fleur Rebuffe
4 years ago
Awesome team customer service! Will and Amanda were very nice, all smiles, great help, tested my battery which was dead, and then restarted my car and guided me to the Billerica autozone to get my battery swapped for a new one, because the town of Chelmsford apparently doesn't allow them to do any work on the car, but they were very helpful, answered all of my many questions and made sure I would get great customer service in Billerica! Awesome customer service in both towns! Thank you!