Herb Chambers Collision Center of Braintree

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yanfen Xu
6 days ago
I brought my car in from my car accident which was the bumper and one of the rear light as well a little dent but it took them 4 month to fix. The worst part is they never updated me on anything of what going on or what the hold up. I had to call every time before I knew anything. Worst experience ever. Don t go here to fix your vehicle if you rely on your transportation to go to work.

  Gigrig
a year ago
Great Auto Body Techs. I have brought my Benz here the 2 times it was hit (side swipe) and I could not have been happier! The quality work has been top notch and the customer service that seems to be lacking in most places was consistently on point.Great job Lee. (Service Consultant.)I will return when the need arises and I will recommend friends and family.

  Admilson Depina
a month ago
Literally the worst place to bring your car to. Brought my car there in November. 2 months later I get the car back and it was making a rumbling noise I called them and they said it's the 2 front tires that needs to be changed. Paid them $ 600 dollars for the 2 tires and it was still making that same noise. We're going through March now and I still haven't got the car back. At this point I'm gonna have to go buy another car.

  Liudas Jagminas
4 months ago
Thus far having a great experience. I needed to get my car back by a certain date to travel. in working with Julia, she was diligent and was able to get the work scheduled on my car for it to be done on time. She was dogged in her work, and did an excellent job keeping me informed.

  Nemesis
3 months ago
I recently picked up my 2018 Honda Clarity from Herb Chambers Collison center and was extremely pleased. My advisor / appraiser, Lee McInerney, was more than super to work with. From my initial drop off to pick up, Lee's attention to detail and her clear and articulate approach in explaining the damage to my vehicle and what to expect in terms of repair made the whole experience great. I wish others in the automotive industry would take lessons from her and the entire Herb Chambers Collison center staff of professionals. Couldn't have asked for a better place to bring my vehicle.BRYANT

  James Schroeder
3 months ago
Terrible customer experience & communication. The work got done well.Over the course of 4 weeks of my car being in the shop I called for an update at the beginning and end of each week. I was never given the information I asked for or a real update. On 4 occasions I was put on hold, told I would be called back that day, and NEVER GOT A CALL BACK. This happened 4 times, and twice on a friday morning where I was left to wait over the weekend with absolutely no update.They also told me on MULTIPLE OCCASIONS that they would handle extending my rental car, and they never actually did that.Finally, at the beginning of week 3 I was told the car would be done EOW. That friday they pulled the not calling back thing, and then I had another whole week of them not giving me any update and finally got to pick the car up 2 weeks later.And if you look at the 1 star reviews, it looks like MANY OTHER PEOPLE have had the same experience. It is just shameful that these people think its OK to lie on the phone, and not follow up with customers whose car was entrusted to them.

  Tommy Brooks
5 months ago
I had the worst possible experience at this Ford.� I brought my truck in for some cosmetic service.� I called the night before the pick-up day and they said it wouldn't be ready the next day.� It was frustrating, but I understood.I asked for an time estimate for when it would be ready and they said to call on the next Monday.� I called Monday and every day after and they refused.� They would only say that I would get a call back from a supervisor (or from "another department").� I never did.� They refused to return my calls, or update me, and they held my truck for 2.5 wks.� Afterwards (after I did eventually get it back) they told me that an unexpected part broke during the process of the repair to my side mirror, and they "had to order the part." �That had been the cause of the delay.� But I was never given a chance to get my truck back while they ordered the part.� No one ever returned my calls or gave me a timeline that it might be done in a week or a month, and they refused to let me pick it up without speaking to a supervisor (who again... never called me back).I spoke to Derek and explained that they were essentially stealing my truck.� Derek told me that it was the fault of the "other department" and that he can't control what they do.� However, he said that (once he got the truck), he would only need a day and a half for the service work (oil change, brake check, etc).� But days later, when I was finally was transferred to a person (maybe Sean) from the "repair department", they said that Derek had been given the truck two days before on the Wednesday. And I still didn't get my truck back until halfway into the NEXT week.� Hard to say who is lying in that place.Derek was very nice when speaking to me (when I finally got him on the phone halfway through), but the finger pointing that they did (between the service department and repair department each blaming each other,) made it impossible for me to know who was lying to me.� Regardless, no one helped.�Each one just said that it wasn't their fault and that someone from "the other department" would call me back... day after day... for 2.5 weeks. I was consistently told I could not have it back because it was still "disassembled" and that a supervisor would call me back with an update on the timeline.� And that never happened.Finally, I got the truck, and the cost was over the estimate by hundreds of dollars.� I would have appreciated a heads up that the estimate was not going to be met.� I could have opted to not have that work done.� But again.. this place did not like to communicate.After, Derek referred me to his supervisor John.� John was the same. �(Very nice, however, after assuring me that he was horrified to hear that no one called me back that whole time, he assured me that he would "speak to the general manager" and "call me back.") �He didn't. A week later, we did the same dance again.� He apologized, and again, said he would call me tomorrow.� He didn't. � Finally, we spoke and he blamed the general manager for dropping the ball.� John seems far more interested in convincing me that it was not the fault of "his" department.To summarize:- They stole my truck.- The overcharged me and never offered me a chance to decline the work (when it was way more than the estimate).- Even the supervisors are playing the same game of not returning calls (while always being so kind on the phone).- And the "general manager" (according to John) has also failed to call me.� It's either a lie to me, or a lie to the general manager.Either way, I'm sure they are reading this post and their day will not be affected.I'm not a sensitive kitten and I don't need apologies.� This is my first posted review of anything, ever.If their boss is reading this, and actually DOES care, then I have the appropriate remedy for them:1.) Return to me, the money that I paid that was over the estimate I was told.2.) And tell your employees to communicate with the customers.� And if they refuse, try taking their car away for 2.5 weeks because that sucks when that happens.

  Tony D
3 months ago
The technicians did a fantastic job on the repair looks just like I bought it again. Jeff was extremely helpful and thorough with the all the parts that needed to be replaced. I couldn't be happier with my experience.

  Rhonda Light
4 months ago
I don't have my car back yet and it has been 7 weeks. Everytime I call, whomever I speak with is very nice. My concern is the information I am given changes each time along with the time line.

  Lisa Beth Koufman
8 months ago
Upon recommendation I brought my Porsche Panamera to the Herb Chambers Collision Center in Braintree. It was there that I met the manager of the shop Brian Mountain who was able to simplify the entire process by his expertise. I explained to Brian what had happened, and he listened attentively, made notes, and then made things happen. I was impressed with his professionalism, politeness, how organized he was and how he took notes of all the details necessary to accomplish the objectives at hand. The workmanship on my car was as good as it gets and my experience at the Braintree Herb Chambers Collision Center could not have been better. When I thanked Brian, he gave credit to his wonderful team behind the scenes that did the outstanding work. The Herb Chambers ethic that customer service is paramount was very evident and I experienced it first-hand. I recommend the Herb Chamber's Collision Center in Braintree without reservation.

  Linda Danahy
4 months ago
Lee was amazing, as was my whole experience at Herb Chambers Collison! Communication was awesome and my car came out great. I highly recommend!

  Carol Harlow
11 months ago
This was a complete win for me!! I want to thank the team who took care of my Bronco Sport lead by Brian Mountain. He was welcoming, smart, so pleasant and could not have been more helpful. The car was ready when he said it would be and looked fantastic, like it had been spit polished!!Thank you so much Brian.Thanks also to Julia and Mike. They were so helpful and nice and made my experience so easy and positive.Herb Chambers has a great team in these three!! Thank you Brian, Julia & Mike, you were exceptional!!! Services: Painting, Body & Trim

  Joseph Barrett
7 months ago
Customer service and the finished product were poor. We had our Lexus IS300 repaired a few months back and the car was rotten when returned to us.1. When we picked up the car, everything we had stored in the trunk was piled up on our front seat, including leaves and dirt2. The rubber seal for the trunk was covered with white overspray3. The exterior of the car was very dirty4. The interior of the car was covered with a gritty powderI called twice, expressing my dissatisfaction and asking for a return call from a manager, but that call never came. The kicker was one of the line items in the bill was "detail car".What a joke.

  Rosa Carmona
a month ago
Don t bring your car here I still waiting for my car since December 15 I did a complaint in the attorney of the city this is the worst place to bring your vehicle nobody call me there always got an excused the last thing there told me the waiting for the water pump they got the water pump since two days ago now is February 21 2024 without my car so frustrating this process I don t know what else to do DoNt bring your vehicle here this is the worst place ever and I told the girl in the customer how long is to put a water pump is not like three hours she told me come on here and put the water pump yourself they get paid to the insurance 5,000 dollars and I m still without my car this is so ridiculous I m just so frustrated never in my life a have a accident and this is the process no calls nothing this place should be closed there don t care about the customers it all

  Benjamin O'Connor
11 months ago
Worst car repair experience ever. Over a month and counting to fix a cracked bumper and fender scratch. When I became aware of the delay initially, several weeks ago, I requested the car just be returned so I could take it somewhere that isn t terrible. I was given the line that the part they needed would be there in a day and car would be ready within the week.Here we are three weeks later and every time I call, it s oh it s just a few more days. Never bringing anything to this place again, and never bringing anything to or buying anything from any place with the Herb Chambers name on it again after this experience. Hard to imagine how they can provide a worse experience.

  Brian Naughton
2 years ago
Great service. The gentleman that helped me dropped everything and met me at the bay in 2 mins and fixed the runner rubber door molding in my car and explained to me the issue. Top notch service/care. Highly recommend these guys!Service: Body & TrimService: Body & Trim

  H H
3 years ago
I'm did few times oil change with them,and decided to do a tire alignment, but at checkout, they can't provide me alignment report and told me the printer is broken.... finally, they gave me a half baked report with top ripped off. I thought they are few okay apple left , but I guess I'm wrong. Also, my engine request 5w30, on the 1sr bill,it states as 5w20,but they told me they put in 5w30 and have to change the bill.

  Hichem Moumene
10 months ago
My 2015 Honda Pilot got a paint peeling between the windshield and the sunroof glass last October. I notice the same issue on many other Honda Pilot and it looks like it's a well known problem. A case was opened with Honda customer service. They sent me to this place to get a fix estimate. The report generated by the team was not accurate and the estimate was over priced. After three weeks of the case review. Honda closed the case and they're not doing anything to fix the problem.

  Step C
a year ago
I just picked up my car today after being without it for just shy of a month. The repair looks good which is why I gave 3 stars. My issue is that the ENTIRE time they had it I never received any calls or updates. I had to call there to find out it was finished. On previous calls to them I was told by end of week twice, then told that an advisor would call me back, which never happened. I was not bothered by how long they had it,as much as I was about the complete lack of updates, especially after being given a completion date and that date passing. I happen to be a nurse and lack of communication is a huge pet peeve of mine. Hoping the quality of the repair is better than their customer service.Services: Painting, Body & Trim

  Peggy Andreas
2 years ago
Excellent service. Professional and courteous. Good communication regarding the progress of repairs.Bob was great to work with. He went above and beyond to ensure a satisfactory outcome. Cheryl and Lee were amazing - personable and friendly! I knew I was in good hands during a stressful time.Extra thanks goes to the auto body technicians who are true artisans and not given enough credit for their skills. The day I was picking up my Rav they came out and provided last minute tweaks to ensure everything was perfect. I highly recommend this team for your collision repairs.Service: Body & Trim

  Paul Hight
a year ago
They have repaired my daughters car once before and they go the extra mile for their customers they even fixed my daughters door panel for her at no extra charge . To me that s going the extra mile . satisfying the customer . I will bring all my vehicles to them whenever they need repair and tell other people family and friends too. The people and service people and Sean were always great to talk to and always friendly that s the kind of place u want to deal with . Thank u very much it was a pleasureServices: Painting, Body & Trim

  najam it
5 months ago
When picking up my car, I was nitpicking some small stuff and when I explain to them, they literally fixed it within 15 to 20 minutesThis is hands-down, the best collision center I have ever experienced and the work is 100%Services: Painting, Body & TrimServices: Painting, Body & Trim

  M K
2 years ago
Excellent work done on my car. Gave me a date when it would be ready and despite supply chain problems for getting parts, the car was ready on a day they promised. The repair done on the car looked fantastic. I am very happy with the entire experience.Services: Painting, Body & TrimServices: Painting, Body & Trim

  annd58
a year ago
My experience working with H.C. Collision in Braintree was very positive. The drop off and pick up was well organized. They assisted me with the car rental process. Every employee I had dealt with or met with was accommodating and hospitable. Being a business owner, I understand, in the business world today, how the public can be inpatient, unreasonable and insulting when inconvenienced at all. Which makes our work days so stressful. So even more I appreciate them for their service.

  michael rich
9 months ago
They had my car almost 3 months, when my wife picked up the car door was way out of line, we had to bring it back again. No quality control at all. Paint job was ok. I would never recommend this body shop to anyone.

  William Armstrong
2 years ago
Herb Chambers Collision Center repaired our automobile in a professional and timely fashion. They did their best to get our car repaired and back to us per our request. Very satisfied with the way we were communicated with. They kept us up to date with the progress of the repairs. We would definitely use them again.Service: Body & TrimService: Body & Trim

  Juan Esteva
5 years ago
Excellent work and extremely competent, helpful staff. My deep gratitude to Jim, Jeff, Lee, and Rick. They are great professionals who bent over backawards to provide me prompt repairs at a very reasonable price. The work on my car was absolutely perfect and their combined efforts and attitudes made my business with them an absolute pleasure. They even coordinated my rental car requirement and the rental car agent had the car waiting for me while they worked on my vehicle. Herb Chambers can take great pride having this collision center a part of his team. Well done, folks, very well done. Thank you!!

  Jason Medeiros
2 years ago
After the stress from and accident, it was reassuring that Sean and the team made my repair experience smooth and stress free. He kept me informed along the way and was very helpful. The repairs made the car look better than what it was before the accident. I highly recommend Herb Chambers Collision Center Braintree.Service: Body & TrimService: Body & Trim

  Jon Soderlind
a year ago
Bob the Manager is very good and a nice gentleman. He took care of my work van in a timely manner even though parts were tough to come by.Overall my experience with Herb Chambers was excellent and I would recommend to anyone in need of collision or body repair.Service: Body & TrimService: Body & Trim

  Brad Bartlett
9 years ago
This is an update to our original two-stars review. Last Wednesday we met with the director of Herb Chambers Collision Center of Braintree, as well as the person who supposedly quality-checked our vehicle before releasing it to us. We were precise and sharp in our criticisms, and understandably both men were somewhat defensive, but overall they were understanding and showed a willingness to fix the issues.We left the car with them, with an understanding that they should keep it until the repairs were done right. Yesterday we received a call from the director saying our car was ready. He offered to personally bring our car to a location near our home at the end of the day. We agreed.When he showed up with our car, the repairs were done right, AND the car looked like it just rolled out of the show room. We were impressed - even the wheels looked like new - this on a 9 year old Mini Cooper S. We take good care of our cars, so for us to say that it looked good, is to say really that it looked great.Herb Chambers Collision Center of Braintree got it wrong the first time - and all businesses make mistakes. Most importantly, in the end - Herb Chambers Collision Center of Braintree got it right. We are very happy. We recommend them highly to you, if you want a collision center that will stand behind their work.