Land Rover Boston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jiajun Yin
2 months ago
This dealership is my go to location whenever I feel needed to check my vehicle. Service is absolutely beautiful and they make sure every single detail is being taken care of. Especially Jeff Hines, the service director, who makes sure your needs are perfectly met. Also big thanks to Ian Myers who valeted my car to all different locations.Whenever you need something done with your Land Rover or you re looking for buying one, come here and I m sure you won t want to go to anywhere else!

  Keila Lambert
4 months ago
I am so grateful and appreciative of the services provided by Aneudi and the entire sales team at Jaguar Land Rover Boston. They made the whole experience a wonderful process from choosing the right car for me to the minimal details like exterior and interior color and style of my new ride. I could not have done it without them Thank you Aneudi!

  Charles Santiago eXp Realty Boston
3 weeks ago
Excellent staff! Impeccable service, wonderful people! Could not ask more from a great dealership, host and new friends! Even the great Herb Chambers showed up one day and we all got to meet him! Incredible!

  Donna Morton
3 months ago
Amazing experience from start to finish! The most stress-free buying experience I have ever had. Treated like a VIP throughout and I LOVE my new car. Kayla, Mostafa and Kye went above and beyond to make my purchase absolutely seamless. Will definitely be back!!

  Steve Nixon
2 months ago
One of the easiest car buying experiences I've had. Bought a used Acura MDX and the negotiations went very smoothly. My sales person Juan took care of everything. I had the car within 24 hours of signing the paperwork. Worst thing was trying to find a spot to park, it's a busy place. Not sure I'll ever buy a Land Rover or Jag but if I do this is where I will go ;-)

  Emily Fregeau
a week ago
From start to finish, Juan was extremely helpful in finding us the right vehicle! He was attentive, listened to what our needs/wants were, and helped make the sale seamless and enjoyable. We left so happy and had all of our questions answered - even after a few days Juan was reachable to answer additional questions about the car. Thank you so much, Juan!

  Caroline Raizel
a month ago
The best! They helped me find the best car for me and it was my dream car. Very supportive and communication was always on point! Isaac has been giving me all the support that I need as I just got my first car and I couldn't have chosen a better place!

  Tom Smith
4 months ago
Everyone was very curious and attentive to our needs. We had a particular vehicle in mind and they didn't try to upsell us or push a newer vehicle. It was a very good experience and now my wife has one of her dream vehicles. They even added a nice touch when we picked up the vehicle.

  Angie S.
3 months ago
There is so much to be said about my car buying experience at Herb Chambers Jaguar. For starters, Aneudy (my Salesman) was amazing! He is honest, a Man of his word who is not pushy or aggressive (two things I absolutely detest in car salesmen). He didn t sell me a car .he sold me a piece of luxurious machinery! He even put a bow on it for me when I picked it up (a nice touch). Kye (the Finance guy) was just as great. He was able to get me a lower interest rate, the extras I wanted at a very reasonable price, and got me on the road under a time crunch (literally at the 11th hour)! I ve never had such a great experience shopping for a car. The Jaguar F-Pace S I purchased from them is everything I wanted at the price point I needed. We won t even talk about the beautiful dealership! If you re in the market for a beautiful vehicle at a reasonable price with CONSUMMATE PROFESSIONALS, visit ANEUDY and KYE! You can thank me later, lol. Thank you Aneudy and Kye!

  Allie Barrios
a month ago
I had an outstanding experience at the Land Rover Boston dealership, thanks to Isaac, Johnny, and Kye! Their customer service was top-notch across the board. Isaac's knowledge and professionalism were matched by Johnny and Kye, who were equally fantastic to work with. Together, they made the leasing process smooth and enjoyable. Their dedication to excellent customer service truly stood out, and I highly recommend them to anyone in search of a positive dealership experience. You guys made it a 10/10 experience.Also special thank you to Isaac for the easy pick-up process and next day check-in to ensure everything was going well with the vehicle. I greatly appreciated that!

  Lynn Murray
2 months ago
Fantastic experience with our recent Jaguar F-Pace purchase. Adriano Polanco worked with my husband on a financial model that worked and included a trade of our current vehicle. He was professional and responsive. Fernanda Starr worked with me remotely to sign all of our documents. She was very helpful coordinating getting our car registered out of state and the runner delivering our new vehicle to our home, then driving our trade back to the dealership. So amazing! We love our new vehicle!

  Jake Dannecker
a month ago
Juan gave me the best car buying experience I ve ever had. He is funny, professional and takes good care of you and your family. I had to come in with my wife and three kids all under ten, well not my wife, and he let the kids get some energy out playing hide and seek in the dealership. Terry at the front desk brought snacks to the kids and talked to them about school, and Kye the financial business manager was so helpful, not pushy and helped us makes the best decision possible all while letting my 10 yr old learn about how finance works. What a blessing.

  Manuel Gutierrez
7 months ago
From New York, I was in Boston by chance for a weekend and looked at their inventory. They got me a last minute appt to test drive and were very welcoming at the dealership. They were up front and honest about the car and fair with the price. I went back home and worked the logistics remotely. Denise (Customer care) Victor (Sales) and Johnny (Manager) all worked to make the deal easy and painless. Thank you!

  Diego DK
2 months ago
I had a awesome experience buying a truck with Juan Polanco he was very polite, it was a easy buy, no headaches, decided with truck I want in the morning and I got the truck late afternoon, my wife also bought a SUV with him a week before and it went very smoothly as well,Vitor Duarte also is a awesome guy who works at the finance, he treated me like a family member, I sure do recommend them to anyone who wants to buy a vehicle!

  Jane Plank
2 months ago
Our Sales Rep, Huan, was very knowledgeable about the car we were looking at- it s features and improvements since the last model. He was polite and nice on our test drive. He was efficient in getting us to a mutually agreeable price. Since the sale he continues to follow up with the upcoming delivery of the car etc.

  Jennifer A
7 months ago
I purchased an Audi from Juan at Land Rover Boston. Juan s expertise made this process smooth. He is extremely knowledgeable and made us feel welcomed. We also had Fernanda from finance help us. Fernada is very throughout and accommodating. She truly was a delight to work with. All the staff was so attentive and welcoming. Thank you Land Rover Boston. I highly recommend buying your next car here. 5 out of 5 stars!

  Jake Carleton
2 weeks ago
Had a great experience at this Land Rover location. Juan and Kye were great to work with. Walked in expecting to get information and left in a new car!

  Kisley Kelly
2 months ago
I recently bought a car at Jaguar Boston and Juan Polanco was an amazing sales executive, he took his time to show us all of the cars we had selected and worked with us until the day we picked it up from the dealership, he s very attentive and detail oriented. Every time we texted him with questions, he would always reply right away! I had an excellent experience with the whole Team and definitely recommend them to anyone who s looking for a new vehicle!Thank you Juan.

  James Welsh
a month ago
Had the pleasure to work with Ahmed Hassanein to hopefully purchase a BMW I was interested in. A complete gentleman Ahmed was, extremely patient and courteous. He answered all of my questions in prompt fashion and was informative and knowledgeable at every turn. He took all the time I needed to drive and explore all the features of my new ( pre owned) BMW X2. Ahmed actually made my new purchase a pleasurable experience. Thanks to him and Jaguar Land Rover Boston.

  Aryan Khalighy
9 months ago
Rex was the real MVP when it came to getting our new wheels. We only planned on taking a test drive, but ended up driving away in a stunning Range Rover Evoque 2023. Rex was incredibly kind, understanding, and helpful, making us feel totally at ease. He s got a genuine passion and knowledge for cars, and you can always count on him for an honest opinion when you re unsure. So, if you re in Boston and need a Jaguar or Land Rover, Rex is your guy to call. Trust me, he s got you covered!

  george morin
a month ago
I purchased a 2021 Audi A6 Allroad from Jaguar, Land Rover Boston last week. I was concerned about buying the Audi from a non Audi dealer. The purchase was the best buying experience we ever had!Our sales person Juan was exceptional. He kept us updated via phone regularly as the was being prepped for delivery. On delivery day we did pictures with the Audi w a large red ribbon. We felt like VIPs! Thank you Juan. Our thanks also to Johnny, Adil & Fernanda for the exceptional buying experience.George

  cumhur onat
9 months ago
Outstanding Experience with Herb Chambers Land Rover BostonI recently had the absolute pleasure of purchasing a new Range Rover Sport from Herb Chambers Land Rover Boston and I simply cannot praise their service enough. I was in the midst of relocating from a different country which could have been an overwhelmingly stressful situation, but the team at Herb Chambers made the entire process smooth and easy.The sales process was remarkably straightforward, with no unnecessary hurdles or frustrations. The staff was attentive and patient, ensuring I had all the necessary information to make the right choice. They guided me through the wide range of options, helping me find the perfect vehicle that suits my needs and lifestyle.Moreover, the assistance provided during the registration process was just as impressive. The team took charge of all the essential documentation and procedures, allowing me to focus on my move without worrying about any red tape.A special mention is due to Isaac who was especially helpful throughout the whole process. His dedication, professionalism, and friendly demeanor truly stood out and made my experience that much better. It was evident that he, along with the entire team, values their customers and works diligently to ensure their satisfaction.From the managers to the employees, everyone at Herb Chambers Land Rover Boston exemplifies great customer service. They turned what could have been a stressful endeavor into a completely positive and enjoyable experience.I wholeheartedly recommend Herb Chambers Land Rover Boston to anyone in the market for a new vehicle. They have truly raised the bar when it comes to customer service in car sales and I am certain they will exceed your expectations just as they did mine.

  Tony Liang
9 months ago
Isaac and his team provided excellent customer service. From ordering to completion, everything was a smooth transaction. They also gave me fair value for my trade in. I recommend this visiting this dealer and definitely ask for Isaac when you do.

  Just M
a year ago
Here s the deal, we all know how much of a labyrinth it can be to lease or purchase a vehicle in today s market! So when my 20yo son who had recently purchased a used Audi from this Dealership, he recommended I pop in to see what they had to say!!! I was hesitant, I might add a little resistant, truth be told! It wasn t our local dealership, but as they say, you are never too young or too old to learn from your kids! So I took a leap of faith, and my son was 100% right! The entire team at Landrover Jaguar of Boston were the real deal. First let me say I got my sales executive purely by default, but Rex Norwell is a winner! He came in Saturday morning and I was dropped into his lap, no preparation! We had an instant connection, we share a love of style! He was warm, friendly knowledgeable, and passionate about the vehicle I was interested in! He took me for a test ride, and we chatted like two old friends catching up. It was such an unexpected, welcomed surprise! I was delighted! We talked about the vehicle, and I never felt he was trying to get me to lock in on anything! It s always refreshing when you work with an individual who knows their stuff! And believe me, he does! Then the rest of the team chipped in, and played their roles, like a well oiled machine. Andrew, who was also very flexible and accommodating with me! Kayla who was very resourceful! Prerak that gave it to me straight! What a team!!!! Thanks to their wonderful input collectively, I m driving the vehicle I had set out to acquire, and boy oh boy am I loving it !!!.They were great listeners, they knew I had a hectic schedule, and they only called me when they absolutely had to! I have weird hours and they got it, and adjusted in kind! I give this dealership 6 stars not 5/5! So if u are looking for a Land Rover or a Jaguar, go in and check them out! Don t forget to say this review u read ,made u go in to see them for yourself!! They are the real deal!

  Christine Shane
2 weeks ago
Jeff Lowre provided 5 star service when I purchased my car at Range Rover Boston. He was informative and supportive as I investigated the quality and performance of my new car. Thank you Jeff.Christine

  Titus Logsdon
3 months ago
We had been searching for a gently used BMW for quite sometime and were in negotiations with several dealerships in New Jersey. After waiting days between robo texts and talking to a real person, we discovered that every one of those places seemed to have hidden fees and no clear answers about the cars we were looking at. We were hoping for proper communication from these dealers before we took the 7hr round trip twice. Needless to say, they left us feeling very uneasy and unsure. We finally reserved ourselves to pausing our search for the time being as the process was becoming too stressful from the dishonest dealers. On a whim my wife did a quick search for a BMW in MA and we found the one for sale at the Herb Chambers Jaguar and Land Rover in Boston. Because this car ticked off all of our boxes, we thought that it was worth a quick call. Not only did we get a real person right away, Luke our first contact at the dealership, was very responsive and able to get the answers to our questions quickly. Juan our salesman was great! He understood our concern about traveling 4hrs round trip just to look over the car, so he walked us through with a FaceTime call allowing us to get better eyes on the vehicle in real time. After deciding that everything looked in great shape, we made an appointment to go in and and test drive it. When we arrived, Juan met us at the door and our VIP service began! During the waiting process between test drive and paper work we enjoyed the coffee bar and comfortable lounge. Juan was was quick to get us numbers and as promised no hidden fees! Kai in the financial department was great too! He was able to get us a lower interest rate then originally offered by the bank. We were hopeful that we would be able to go home with the car that day since they can do all of the paperwork and have MA plates at the dealership, but unfortunately our insurance agency closed too early to make that happen. To our delight, Juan offered to drive the car to us the following day at no extra charge, saving us another 4 hr round trip! That was such an un unexpected blessing!! We received our new beauty the following afternoon!! We highly recommend this dealership! The entire experience was enjoyable and stress free! Make sure to ask for Juan when you make an appointment to find your next car!

  Kieran Hurley
2 months ago
The team at Jaguar Boston was very professional and dedicated to make the experience of purchasing a vehicle very smooth. Juan, Adriano, and Fernanda were very attentive and pleasant to deal with.

  JOHN FORNARO
5 months ago
Juan Polanco was very friendly and professional. He was very helpful with the vehicle I was interested in and bought.

  Susan Griffin
a month ago
Beware!!!I was so excited to own a 2013 land rover my daughter gave me but, three months in I had a coolant leak.My daughter raves about the service so,I was happy to deal with decent, professional people who were there to help.She said you ll get great treatment.They call you and let you know what the problem is and let you know what is crucial to get done and what can wait. They will call you and get you and Uber back to wherever you are going as a courtesy and if they have to keep your car they ll let you know and give you a car to use while your waiting for yours so your not inconvenienced without a vehicle while your waiting for yours.WELL that was not my experience at all!!!The only person that was absolutely great was the woman who greeted me when I first walked in the door.She was bubbly and happy to show me were service was located then the nightmare began.I spoke to a gentleman who took the key and said I shouldn t wait they would call me when they looked at the car.I dropped it off at 10am on Sunday then I waited and waited and waited it was three thirty when I called and they told me it was being looked at right then. My daughter was shocked at the no communication so she called at the same time I did and they told her my vehicle was the next to go in and they would call me so,no courtesy call and they never called me back and closed for the night.I went in the next day with my daughter and she went to the gentleman I had dealt with and she was shocked how rude and arrogant he seemed.I walked over to look at vehicles while she dealt with him.Myself and my daughter ended up speaking to a salesman and after we spoke to him he got the general manager and they told my daughter there were changes within the company and he would wave the two hundred dollar service fee but,I was going to take it elsewhere.He assured me that I wouldn t go without a vehicle and that he would speak to his supervisor and see what they could do as far as helping out with the amount they wanted to fix it. He didn t think it was a good idea to drive it with the leak.Against my better judgment I left it.I didn t get a car I had to find a way to get to work Monday,Tuesday and Wednesday.I told the supervisor I didn t have a car to get anywhere.He said it would be fixed in a day or two.No offer of a vehicleThe supervisor Elmin called me Wed and said it was done and I could come pick it up but they closed at 7pmI also work until 7pm.Next morning called and asked them to send me an Uber to come pick my car up.I paid $3182.86 that was after not having a car for days.No courtesy vehicle as promised.(A kite as they call it.)I call it empty promises.He took $300.off as if he was doing me a favor.It was originally $3,482.86They also charged me$45.95 for those courtesy Ubers that they make you believe they pay for so your not inconvenienced as if there doing you a favor My daughter couldn t believe the changes.She gave them great reviews when she owned the vehicle.She wouldn t after experiencing this.As for me they lost a great customer and I will never take it back to that place.It s all about the MONEY!!!I ll give them NO STARS!!!

  Judith Desir
3 months ago
The customer service experience I had with the Sales Department was exceptional, and wonderful!! My car salesman, Juan and the Finance Manager, Fernanda were wonderful and went out of their way to make the deal happen for me! I will forever be grateful and thankful for their services and support they provided me during a very difficult time in my life.Long story short, I purchased a Land Rover from another dealer over 3 years ago and the car s break system completely collapsed on me recently in September 2023; and the car became un-drivable; which also meant the car would be un-sellable unless I got the problem fix which was going to be over $12,000. I definitely was not going to pay that repair cost and my extended warranty expired last December. I went to Land Rover Boston and Juan from the very first day to the end was very helpful, patient, and resourceful. He had patience with me and was very empathetic and sympathetic to my specific situation. One of the things I appreciated the most is the fact that he wasn t to eager to sell me a car and make a commission. He didn t care about his commission and his focus was getting me into a new safe car that wouldn t cost me an arm and a leg and one that I would love; and oh boy did he deliver on this! This is a rare characteristic to find in a sales person and I am so happy he greeted me when I first went to the dealership.I first talked to Juan in August 2023 and went back in December 2023 to make the purchase because I was on the fence and wasn t sure if I was going to do a trade yet. Juan got approval and the dealership paid off my loan for my old car!! I was so happy and grateful because I did not want to carry that negative equity to my new car loan because the monthly payments would be sky high.The Finance Manager, Fernanda, worked diligently and got me approved by a bank, a bank I financed from previously, and lowered the MSRP for my new car so that the loan would get approved. She also cut $1,500 from the extended warranty package so that the bank would finance the warranty with the car loan. Somehow, she also managed to get the bank to lower my interest rate between 5-7%!! I have brought cars before from different dealerships but I have never had this kind of excellent customer service before. I have recommended them to my friends and family. I am so happy with my purchase and I am now a customer for life! I will definitely go back when I m ready for another car! Thank you so much Juan and Fernanda, you guys are my guardian angels sent from above if you re on the market for a new vehicle, give them a call, you won t regret it. Excellent customer service and great inventory!!