Herb Chambers Land Rover Boston Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Lee
a week ago
Just wanted to say Thank you to everyone at Herb Chambers Land Rover Boston for a great experience in purchasing my new vehicle. Thank you Kayla for taking my calls and arranging the appointment this morning and introducing me to Rex. Rex, thank you for your professionalism and attention to details, you were a pleasure to interact with and a true asset to the business. Thanks Johnny for your patience and understanding with finalizing the purchase. Kye, thank you for the easy process of completing the documents and your attention to details. This was my second purchase with Land Rover Boston and I will continue to be loyal to your business.

  Heatherlyn Costantino
2 months ago
I purchased a 2023 Range Rover Velar R-Dynamic S this week from Herb Chambers Land Rover Boston and it was the best car buying experience I've ever had! Upon walking into the showroom, I was greeted by our salesman, Juan Polanco. I told Juan I was interested in this specific vehicle, he took a copy of my drivers license, and promptly had it pulled up so we could take it for a test drive. When we returned to the dealership, we sat back at Juan's desk so he could tell me more about the vehicle and go over the warranty. This particular vehicle had the remaining terms of its factory warranty and came certified by Land Rover Boston which extended the warranty. Certifying the vehicle / extending the warranty past the factory warranty really sealed the deal for me. Juan let us know Herb Chambers Land Rover Boston offers what they call the SMART Pricing Guarantee which is a 5-Day Money Back Guarantee or 30-Day 1,500 Mile Exchange Guarantee. So if I wasn't happy for any reason, I could return the vehicle within 5 days for a full refund or exchange it to get something else within 30 days. The SMART Pricing Guarantee was even more peace of mind for me. In addition, Herb Chambers Land Rover Boston uses the SMART Price system so they give you the best price upfront and you don't have to go back and forth trying to negotiate the price. That in and of itself made the car buying experience much easier. At no point did I ever feel pressured into buying this vehicle nor did Juan try to push a different vehicle on me. Juan was extremely polite and professional throughout the entire experience. If you're in the market for Range Rover, go to Land Rover Boston and ask for Juan Polanco - trust me!

  Emily Fregeau
a week ago
From start to finish Juan was such a pleasure to work with. He understood exactly what we were looking for and exceeded our expectations! We walked out of the store with a new car and Juan helped us get acclimated and reviewed everything there was to know about it! Highly recommend this store and the entire staff there. Thanks Juan!!

  Dan Resop
4 weeks ago
My experience with Mike has been nothing but top notch every time I have gone in for service. He is always professional, timely and has a great positive attitude that does not go unnoticed. He treats each and every client with the utmost respect and has their best interest in everything he does. He is a class act and the best of the best! I would recommend him 10/10 times to anyone and everyone!

  Terry Dockins
3 weeks ago
Excellent customer service! Jamal was excellent and sufficient, he kept me updated with my vehicle for repairs and costs. I appreciate the service I was given by Land Rover Boston & I would recommend to anyone owning a Land Rover or Jaguar! Keep up the great work guys!

  Rene Ouimet personal
3 weeks ago
We have been Herb Chambers customer for more than 15 years now and our latest experience at Land Rover Boston was one of the best ones we have had. Rex helped us select our new car and worked out all the details very efficiently. This experience is so much better than other dealers we have tried but always end up returning to Herb Chambers

  Blitz Commissioner
a week ago
The team at the dealership is fantastic, friendly and honest. We ve worked with Elionel Burgos for the purchase of three cars and we haven t been happier. Couldn t recommend him enough

  Steve McLaughlin
3 months ago
My service experience was top-notch.The location is immaculate and has a very professional feel.My service advisor , Mariel, is the best. She is polite and professional. She s responsive, knowledgeable, and has a refreshingly warm and upbeat personality.She definitely represents this dealership, and the overall LandRover brand, extremely well.I highly recommend.Steve McLaughlinBoston, MA

  Mai Eltobgi
2 months ago
Mostafa is the best!!! He's the best car salesman I've ever worked with. He's honest, efficient, hardworking and works with the best interest of his customers in mind. He LISTENED to what I wanted and found it for me in no time. We closed the deal on it the next day with me totally satisfied. I'm so glad I was referred to him.

  Eric Dumas
3 months ago
I have now purchased 2 vehicles from the Herb Chambers team. My 1st purchase at this location and I can easily say that I have had an amazing experience. Denise was extremely helpful getting me lined up for an appointment and answered all my questions before going in. Juan and Kye got me squared away with the sale. Can t say enough good things about this dealership. Will only shop with them from here on out. Thank you all so much

  Meredith Babine
a year ago
I had my car emergencies towed to their service center - they were able to fix my car in 36 hours - the other places I inquired of told me 2 weeks. GREAT EXPERIENCE - great communication by my service advisor, My Phan - I highly recommend working with

  Brian Pacheco
a month ago
Words cannot describe enough of how fantastic the service was!! Very patient and helpful at all costs. I would recommend going though Juan as a sale representative he will make sure you get everything you need done for you.

  John Toomey
4 months ago
Great experience led by Mike Wilson. Worked through a couple of different warranty issues but they were customer focused in all their interactions. I would always go to this Land River first before I went anywhere else not all dealerships of if this Caliber. Highly recommend

  Latoya M. Dillon
2 weeks ago
First encounter with Michael and all I could is AMAZING!! He was very attentive to my needs, and very informative. He has become my go to guy for this new Range Rover.

  Kelly Niedzwiecki
4 months ago
The service department of Land Rover Boston is unequivocally the most exceptional in the vicinity. Residing in Weston, I am more than willing to travel the distance to LR Boston as it is truly worthwhile. Michael, who works in the service department, is truly remarkable! He consistently keeps you informed about the state of your vehicle according to your chosen mode of communication. Personally, I prefer text messages, and the level of communication via this medium is truly excellent.

  Cliff Aurisma
4 months ago
Mariel was the advisor along with Yves as the mechanic who worked on my car. Mariel was personable, very courteous and welcoming. She s a true professional. The issue with my Velar was resolved within a day. Mariel had contacted the warranty company and got them to cover everything accordingly.I can t thank her enough for everything!

  Chantal Placido
a month ago
Isaac with the best costumer service! Always working things out with me to accommodate my needs and making everything easier for me to get the car of my dreams! Good team work! If you looking to buy a new car, definitely recommend.

  Ronald Norman
3 months ago
Not for the first time, I had a great service experience. Elmin was great as the service manager, offering service beyond the call of duty. And Mariel Burgos was excellent, providing a clear explanation of what was recommended and easy and regular communication about the status of my service as well as arranging for a loaner vehicle. All in all, I couldn t be more pleased with the service.

  Mark Kayserman
4 months ago
Great brand new dealershipWe were greeted by the General Manager who offered us coffee and water. Juan was our sales person who spent great deal of time with us and gave us at most attention - he was super, and truthfully was the main reason we ended up with the vehicle. Fernanda Start, Finance manager did everything possible to make the numbers work for our situation - all in all great team at HC Land Rover of Boston and great experience

  Felipe Guzman
2 weeks ago
I have serviced my 2018 Land Rover Discovery at LR Boston since I got it. Mariel (their service rep) and the rest of the team at LR Boston has always impressed me with the quaility of the service, attention to detail, and ability to meet the costumer needs. For example, in a previous visit to the dealer, I mentioned (in addition to the more pressing matters such as oil change and brake job) that we kept hearing a rattling noise we did not know where it came from. When I got the car back, i was surprised to find out they spent time looking for the rattling noise, foo d it and fix it. It turned out to be a component of a rear passanger seat belt. They rapleced the component, washed the car and gave it back to me earlier than I expected.

  Hitesh Chawda
2 months ago
Mariel was absolutely fantastic, made the whole experience of getting the car service seamless. She communicated effectively, kept me updated through the process and the car was ready for when I arrived so that I could leave promptly. Thank you Mariel!!!

  Deanna Melo
2 weeks ago
My alternator let go on my Range Rover. I had it towed to the dealership they called me right away with the problem ordered the part fixed it and brought it back to my home in a very timely manner. Great communication.

  Cary Chaney
3 months ago
My first experience with Land Rover Boston on Commonwealth was excellent! I could not have asked for better customer service. Mariel is the best and I will be back for all my service needs

  Cassandra Seyedhassani
5 months ago
I brought my car in for services and from start to finish the service was amazing. Mariel was my service advisor and she was very friendly and professional, she kept constant communication with me throughout the day about my car. This location is definitely top notch on customer service.

  Michael Hackel
a month ago
Issac was amazing. Thoughtful, very customer facing. Followed up post, which was very nice. Delivered the car to my home and made it easy.

  Gary Goldberg
2 months ago
Isaac and Fernanda and the other colleagues at Boston Land Rover were excellent to work with, gave us a fair price for our existing vehicle and made the transaction and registration easy!

  Joanna Nyamekye
4 months ago
Land Rover Boston made the service process easy. We were set up with a loaner vehicle and even met half way when our vehicle s service was complete. 10/10 service department experience.

  Jennifer Alexis
3 months ago
I absolutely loved the car buying experience with Juan! I appreciated his professionalism and willingness to assist us throughout the entire process. I love my new car! Thank you Juan!

  Soo Park
3 months ago
Staff are professional and resourceful. All my questions were answered with comprehensive explanation and my service was complete by the time I requested. Michael Wilson was super helpful. Awesome experience as always.

  Sandra Sims-Williams
5 months ago
I purchased my Discovery from Herb Chambers Land Rover a year ago. They serviced my car today. The detailing was showroom ready when I picked it up. The service and engagement is very professional from check in to check out. Highly recommend.Service: Auto detailingService: Auto detailing