Herb Chambers Jaguar Boston Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  YOUYU SHAO
a week ago
I have great experience with Jaguar Boston. They are professional and courteous. My service advisor, Michael, is always very helpful. Each time I brought my car back from service, it is always in perfect clean condition. Thanks much.

  Leora
2 months ago
Mike was very thoughtful and paid close attention to the details of my car s issues. He took the time to listen and to make sure my car was properly taken care of. He kept me updated of what needed to be done and the time frame. Very satisfied with the customer care!

  JEFFREY Krieble
2 weeks ago
My experience for my annual service on my Jaguar was five star treatment. Nice customer lounge and work done on time. Car cleaned and works great. I recommend Herb Chambers Jag service.

  Ryan Stewart
2 months ago
I love coming to this dealership. Usually getting a Maintenace from a dealership is a nightmare. The Range Rover and Jaguar locations in Norwood and Peabody really turned me off to the process. But all my experiences over the last two years for scheduled maintenance at Herb Chambers Jaguar have been awesome.The building is pristine. Everyone says hello and greets you warmly. They keep you updated via text on the progress of your service.I also really enjoyed working with Michael Wilson (twice now). Super friendly guy.I highlight recommend this location for you purchasing and servicing needs!

  Sarah Rydwansky
2 months ago
Michael at Jaguar Boston is the absolute best! He always goes above and beyond to make sure my service is quick, complete and I am taken care of. I ve had an ongoing issue with my vehicle that has taken many visits. Every time we interact, even through my admitted frustration and inconvenience, he has been a joy to deal with and genuinely helpful.

  Minou Mossavat
a week ago
Jamal was very courteous and attentive . Everything went smoothly while waiting in the beautiful lounge area and being greeted by friendly people .

  Sarah Wasson
2 months ago
UPDATE 1/22/24: Was immediately emailed and called by customer service on 1/2/24 who asked for further information on the issue and ensured me that a manager would be calling me shortly. It's been two weeks and still no call.A completely incompetent dealership. The lack of communication from the service department is truly remarkable. They had my car for over two months working on an issue they can never fix. During this time I received zero updates from Mariel unless I reached out to her, I left several voicemails to both her and the service manager and never received a single call back. I was never told what the issue was that kept my car for two months, only that the check engine light would not turn off. When I finally got my car back I was disgusted to see the interior was filled with trash from Dunkin Donuts and personal items/clothing from someone I m assumed works there. Not only that but the car was driven over 730 miles which makes me think it was used for personal reasons. I am happily selling my car so I never have to deal with these people again.

  Barron Meade
a month ago
Adil and his team are World Class! As a former luxury car dealer and JD Power Certified Dealer Process Consultant Mr. Chambers has hand picked the best leaders in the industry! I absolutely love the 2018 BMW 530e Adil and his team recommended I purchase. Thank you!!

  Clinton Beige
6 months ago
This dealership has professional technicians, customer service representatives and by far the cleanest, comfiest and the most well stocked customer service lounge area in the Boston metropolitan area!Oh, and the customer service department is top notch and verified friendly thanks to Mariel and her colleagues. I have had my rear brakes replaced here and my wife bought a Land Rover Sport from this dealer.I came in for a simple state inspection sticker and left with my vehicle washed, vacuumed and satisfied from all the yummy food and coffee they provided!! Prices are fair and they take care of everything for you!!!Services: General repairs & maintenance, Brakes

  heather marino
3 months ago
Professional and transparent. Couldn't ask for better service. Wonderful time. Will continue to use them .Jamal is wonderful and the mechanic was soooo accommodation and good!!!!!

  Chris Simmons
4 months ago
I have been a customer for 3 years.The people at Boston Jaguar are always friendly and helpful.It is easy to schedule service appointments.Most recently I had the pleasure of dealing with Elmin and Mike in the service group. What a great experience.Strong call out for Boston Jag (and Land Rover).

  Barry Clemente
7 months ago
My wife brought her car in for a damaged tire. Michael from the service department was exceptional. She said it was a great experience. Have bought two cars here last year and will continue to come here to buy cars and will service them here as well. Great people and great service. Thank-you

  Gianni Grimaldi
3 months ago
Everyone at the dealership was very nice and professional. Michael Wilson was extremely helpful and took care of everything I needed very quickly!

  Mauris Nnamani
2 months ago
Fast in getting me in and out. Front desk was very welcoming.Provided transportation to and from. Mariel and Jemal especially were very helpful and went above and beyond to make my experience a good one. I'll be back again for future services.Services: General repairs & maintenance, Auto engine diagnostic, Engine repair, Auto maintenanceServices: General repairs & maintenance, Auto engine diagnostic, Engine repair, Auto maintenance

  Nino S
4 months ago
Was so happy to have Michael as my service advisor, I m new to the Land Rover brand and he was meticulous getting my preowned Range Rover all the service needed, HIGHLY RECOMMEND!

  Stephen Fasshauer
6 months ago
Mike handle my questions with friendly professionalism. He recommended all the service options that were due and saved me about $500 by suggesting a fob rebuild kit instead of a new fob. Two thumbs up!Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Vehicle safety inspection, Oil change

  Christine Nordstrom
4 months ago
Great service team! Mike T is fantastic and very responsive! His team went above and beyond to fix my car before the warranty and inspection sticker expired! I am very grateful!

  Randy Bautista
10 months ago
Excellent service provided. My service advisor Michael went above and beyond to source my tires. My tires were expedited and installed next day. My vehicle was returned to me washed up with new tires, alignment and even tire shine. Highly recommend servicing at jaguar land rover of BostonService: TiresService: Tires

  Richard Currey
7 months ago
My on line tire appointment wasn t showing when I got to the dealer, so things did not start well. I must say, Mariel took great care of me, fit me in anyway, and made it right. I got my new tires, got my car washed, and was on my way. Mistakes can always happen, but it s how they handle them that sets companies apart. Mariel did a great job making things right!Services: Wheel alignment, Auto tire replacement

  Eileen Hayes
4 months ago
Michael Wilson is such a pro, best service and kept me in constant communication with my car service. Thank you Mike for such a great experience!

  Joseph Michelin
10 months ago
I had some service worked needed on my vehicle. My personal rep Mariel went above and beyond to make sure that with everything I had going on I could still get my vehicle in a window that worked perfect for me. She even stayed late to ensure I would make that window. 5 stars, excellent customer service Mariel!!

  Andrew Keary
6 months ago
Mariel is a true asset. Such tremendous service! Knowledgeable, kind, and extremely professional. 5 stars! Would highly recommend.Services: Auto battery replacement, Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspectionServices: Auto battery replacement, Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection

  HanZhen Qin (RyanLilX_x)
3 months ago
Pretty good, the service department has the best communication with the customer. Like the person called Michael!

  Doug Freeman
6 months ago
Gotta share, I didn t expect the level of service I received from Mike and the service team @Chambers Jag. Waaay different from my experience of many years back. Outstanding communication and work! Thank you

  Bob Peixinho
4 months ago
Mariel is always super nice and accommodating. 5 Stars isn t enough, should be 10 Stars

  David M
3 months ago
A plus working with Mike at jag Boston. He s a good guy, reliable and makes the experience smooth and easy.

  John Schatzel
5 months ago
Every time I get my car serviced at this location I m always impressed by their customer service and technician quality. Driving home feels like the car is back to day 1.Services: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Auto tire replacement, Wiper blade installation, Auto maintenance, Oil changeServices: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Wheel alignment, Brakes, Auto tire replacement, Wiper blade installation, Auto maintenance, Oil change

  Patrick Barry
11 months ago
My Phan was very professional and a pleasure to deal with. She went above and beyond to get my service issues resolved. She even arranged to have my f-pace delivered back to me in Burlington VT. Their customer serve was exceptional .. PatrickService: TiresService: Tires

  Khadijah Watkins, MD, MPH
2 months ago
Jamal was fantastic. Courteous, kind, and communicative. Made for a seamless experience.

  Joe Ferraro
a year ago
Had an urgent repair and the Service Department was able to accommodate quickly. Service Advisor My was fantastic. Kept me in the loop with status of my vehicle and arranged valet drop off and pickup of a loaner vehicle when parts were delayed. Top notch.Service: General repairs & maintenanceService: General repairs & maintenance