Boston Volvo Cars Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Todd Proper
3 months ago
The team at Boston Volvo was so helpful when I stopped by recently with a pretty unique request. I was in Boston for client meetings and my windshield washer fluid ran out. When I tried to pop the hood, it wouldn t open so I was stuck with a three-hour drive ahead.I figured that I would stop by the Service department as I was in the area. When I arrived, I talked to a woman at the Sales desk who made a call down to the Service Manager and he said to pull the car into the service bay and his team would take a look.Four different mechanics surveyed the situation and they ultimately concluded that the hood catch was not opening all the way and they were able to get it open. On top of that, they filled the washer fluid up for me and all of this was done for no charge!Needless to say, I highly recommend the team at Boston Volvo and want to commend them on their high level of service and willingness to help!

  JP Farley
10 months ago
Your experience will totally depend on the representative you get. My first few visits would have been 5 stars. My last visit would be 0 stars if Google would allow that.When you get someone who is pleasant to deal with, thorough and communicative the experience is great.When its not that, they don't follow up when they say they will, you don't get updates on the status of your car unless you keep asking, they don't even know if your car is under warranty when you purchased the warranty from them, and I could go on. In the end they didn't even address the single issue my service appointment was scheduled for. So, I now have to schedule another service appointment to get it fixed.I will not be going back to this location for future service for my XC60, despite how happy I was with previous visits.And they ask for feedback after your visit but when you leave negative feedback they don't even try to follow up to remedy the situation or to learn from how poor the experience was for the customer.Services: General repairs & maintenance, Auto A/C recharge, Vehicle safety inspection, Oil change

  Carol Trefethern
a year ago
Wendy Wells did a great job handling my check-in and follow up, as well as delivering back a well-maintained car. Manny is so amazingly knowledgeable about all things Volvo and so positive. It's truly helpful.Because of her keen competence, Kathy upstairs (on the sales floor) is why I have managed to buy my last two cars at Village Volvo. The personal attention and patience of the staff is golden.Thank you!!Service: General repairs & maintenance

  Jaya Rajaiya
a year ago
These people are thieves!We took our old 2002 Volvo wagon here for some repairs, and the guy talked us into doing an overall that cost us $8000 plus, and convinced us that it will be good.Within a week a light bulb wont work, which they repaired, and in a month the AC went out. They said they were checking everything!We took the car back to them, and of course they charged us again for the bulb replacement which was part of their $8000 repair a month ago, and asked for $1400 for AC repair. When we said no, they charged us $420 dollars anyway! what a rip off!A local place repaired it for $595, and it works great.Worst is, their customer service sucks! the guy who helped me completely ignored me, and kept telling me to say thanks to my husband (mentioning his name), and that they appreciate his business, while i am (hell, want to use the curse word here) paying the bill with my own credit card!If you have money to throw away, and get a substandard service, by all means go here.Service: General repairs & maintenance

  Rachel Oh
a year ago
Service charges include all the repairs, personal services, etc with certain standards, especially from luxury brands like Volvo. Volvo is not a cheap brand but this center provides cheap+low level of service. The assistant should never hang up on customer while that person is speaking on the phone.Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  KJCTAMCC
a year ago
This service center is never punctual.I have to go on weekdays because it is closed on Saturdays and Sundays.However, because it closes too early on weekdays, office workers who need the service can only get the service if they use a vacation on weekdays.I've been served here many times.They said it will take one hour, but it took 4 hours.The other service, which was already scheduled, was postponed twice a day ago.Every time I go, every hour or every 30 min., I ask when my car is finished, but they just answer 'We are doing it', and they don't care about my time.even though the service has already been completed and the car is in front of me, but he doesn't let me know that the service has been completed.The staff here are really lazy, and most seem to be sitting around chatting with each other and taking money from Volvo.Services: General repairs & maintenance, Oil change

  Dillon Fagan
4 weeks ago
I've had to bring my car back to their service department several times for suspension repairs. Each time, they say it's fixed. It isn't. That's all I have to say.

  Julia Kincaid
2 years ago
Tony went above and beyond to ensure our vehicle was available to us to pick up after hours, last-minute, with a one-day turn-around, ahead of a long roadtrip. I appreciate his attentiveness and for Boston Volvo's Service department getting us in quickly to resolve a check engine light on very short notice.

  Richard Petruccelli
11 months ago
Tommy and the service team took great care of my vehicle. I have been a loyal customer now of Boston Volvo for 15 years.Service: General repairs & maintenanceService: General repairs & maintenance

  John G
5 months ago
Excellent service