Koons Silver Spring Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Megan Sanchez
a month ago
I can't thank Jacob, Tyler and Ernesto enough! These guys are like family at this point. Jacob performed an absolute miracle for me. Tyler gave the best customer service and eased my mind over the phone and Ernesto was helpful with turning my car back over to me. They are a winning team!!

  Jay Finney
2 months ago
As far as the servuce goes u needed work done in my vehicle. They took a long time. Longer than they initially said Then there were some costly miscommunication s which cost me more money. I haven't gotten my vehicle back, hopefully the work was done properly

  Michael Sites
a year ago
Been a customer here for 20+ years. Dropped of my mint 2020 F250 for a 30k mile service. Picked it up to find that ALL 4 wheels and center caps were scratched/scuffed during tire rotation. After a few days of waiting to see how they wanted to handle it they did take responsibility and offer to replace the center caps. I did not accept the offer to "repair" the wheels. Personally I believe they should have been replaced. My bigger concern was for the future service of my F250 and 2022 Expedition. I asked the manager how we can avoid something like this in the future. He told me he has no control over what happens in the shop. I walked out of there for the last time and got in my truck to find that someone left their breakfast trash in my truck. What a shame...Service: Oil change

  Mee Hye Hwang
a month ago
Jesus did a great job keeping me in the loop and gave excellent customer service. I would recommend!

  Justin Subaran
3 months ago
Best car dealers ive been to. They really look out for me every time i get my car serviced here. Thanks koons!

  Norman Workman
a year ago
Jesus called to setup my onsite service at my office and promised his team would be here within 45-50 minutes. Owen and Dwight arrived within 30 minutes and completed my scheduled service within another 30 minutes. All while I was back at work in my office. They were courteous, quick, and I would highly recommend Jesus and his team for any normal service that doesn t require a visit to the shop. It s easy to schedule and extremely convenient.Services: Tire rotations, Oil change

  Kirk Dodson
a year ago
Mobile Tech Service is great! For the recall on our Mustang they came out and completed the repair in our driveway. For our Explorer they picked the vehicle up, took it to thier shop, did the repair, and then dropped it back off. Highly recommend for those who don't have time to drop thier vehicle off for Service.

  YAN PRN
a year ago
Sales finance and service not only do not work with each other but are probably antagonistic imo. So if sales promises something make sure finance definitely has it in writing so when you need it at service, there's no miscommunication. I bought a CPO explorer Four months ago for about 38k and I'm at the shop now third time in two weeks for something I suspect is pretty simple. So far the advisor who should be the quarter back seems to be the weak link. I shouldn't have to be doing all this leg work. I'll update on the specifics when/if resolved. I chose to review before resolution because this was already foreshadowed with a very poor buying experience I chose not to rate!Update:Someone from customer service did reach out. The issue turned out to be a control arm and was repaired under warranty. All that's well ends well.Update2:Back with what I initially thought was the same issue. It turns out the rotors all need to be changed this time. Since it's not been a year and that's gonna run at like $1600+ I think I'll cut my losses with this one and trade it in. Almost done paying it off so will just use that equity and go for something new this time around!

  Dianna G.
a year ago
Ford Mobile Service is great! Matt, Jesus, and Dwight are so easy to work with. They communicate clearly and concisely, show up on time and do the work efficiently. It couldn t be easier than having my vehicles serviced in my own driveway. I ve recommended them to all my friends!

  Aldo Simone
2 years ago
I had a loose inside door panel, because the plastic push pins were likely not holding anymore. They just drove a SCREW through the panel and charged me 149$ for it, plus taxes. I could do it myself for free. I did not trust another mechanic who asked me 135$ to do the real job and replace the push pins, and - I guess - blame on me for that, because I thought Ford could do a better job. I complained about it but did not receive any refund. They even bragged that they repaired two panels for the cost of one. So technically it's 2 screws they charged me for, not just one. I gave 2 stars just bc the lady I talked to was very nice. Will not come back.Service: General repairs & maintenance

  Aleesha Hammer
2 years ago
I own a 2014 Mazda 2 and I always take my car to Koons Mazda of Silver Spring. Ashley always gets me in and out without a long wait and makes me feel taken care of. The price is on the higher side but when you want quality I am willing to pay the extra. She explains everything to me and if I have any questions is patient with going over it. Thanks so much!Services: Air & cabin filter replacement, Tires, Oil change

  Edward Whibley
2 years ago
2 stars for people are nice there. My only gripe with Koons Ford is incredibly draconian $180 diagnosis fee that is NOT credited toward your repair bill. So you pay them to do the labor and they tack on additional $180 to ANY problem you have. I had an obvious wheel bearing. All in just for that one wheel, $801. Looking for other shop options small and large.Service: Steering & suspension repair

  J MN
5 years ago
Always been a helpful dealership location and service department. I just called today to price out and confirm diagnosis my non-functioning 2013 Ford Escape left front blinker. Josh and Vincent were able to quote me for the parts and labor within approximately three minutes, which took another dealership let s just say too long and $120 to diagnose. Definitely going to bring the service back to Koons. Great customer service, thank you!Editing down to a four. They took entirely too long to do a routine brake service. And why would you turn one rotor and put a new one on the opposite tire. One would think the rotors should be best placed symmetrically.

  Matthew Mabry
a year ago
Youve been warned. Do not buy from here. Bought a car that i cant get registered because they let the inspection expire. So no tags for me. The manager literally shouted at me in the middle of the sales floor. Blatently stated my 24k car purchase was more or less meaningless. Again youve been warned horrendous customer service. Btw they also add 2k dollars on the msrp for a bogus 3month limited warranty in which basically covers nothing. Go anywhere else but here please.

  Ricco Gabriel Yabes
2 years ago
Helped me find the car I was searching for. I was happy with the facility when I came in. I was honestly not expecting much but I was pleasantly surprised when we came in. Customer service is top-notch for both in-person and on the phone. We'll be definitely coming back.

  Sharon Coleman
2 years ago
I only spoke with a mechanic on the phone after having my vehicle towed there. He didn't try to help with the problem. He just tried to get me to pay a higher price for repairs. They also charged me $150 for a diagnostic, which my dealer said was unnecessary. It was because I was out of state!

  Frank McLean
2 years ago
I bought the car from Koons and have been back to them for servicing ever since. Very professional, zero upsell and have never pushed to address problems that could wait, barring anything related to safety. I would definitely recommend for both service and sales.Services: General repairs & maintenance, Auto engine tuning, Oil changeServices: General repairs & maintenance, Auto engine tuning, Oil change

  RITA CASE
2 years ago
As always I have the best customer service specially from my sales guy Ricardo Dalson. He was present during my service appointment to make sure I received the best customer service. Ricardo Dalson at Koons of Silver Spring rocks.Service: Oil changeService: Oil change

  David Benedict
a year ago
They are responsive and nice. Work is decent. But of course they grossly over price and work hard to upcharge and exaggerate trivial repairs. Right out of the playback.

  Margot Rathke
a year ago
As a first time buyer, Billy made me feel very informed and confident in my decision. Everyone is so friendly and wants the best for you!

  Kitty Martin
a year ago
Staff doesn't call back. If you get them on the phone, they're rude and hang up on you. If you drop your car off there, expect to wait about a week to get it back even if they tell you it'll be done by the end of the dayService: Auto maintenanceService: Auto maintenance

  Margie Goergen-Rood
2 years ago
Billy (Koons Service Rep) completed the 95,000 mile check in a timely manner and kept me informed of progress during the wait time.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Karen Boyer
2 years ago
Oil problems assessed and oil change done.I asked them to remove gps mount from windshield. That was not done.Service: Oil changeService: Oil change

  Daren Patt
2 years ago
I was well informed of everything that was done to the vehicle thank you again Enesto job well doneServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Battery, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Auto engine tuning, Battery, Oil change

  Skip Yeager
2 years ago
Awesome service department! Very professional and courteous.Services: Auto engine tuning, Brakes, Oil changeServices: Auto engine tuning, Brakes, Oil change

  Hafizullah Safi
10 months ago
Best place to service your car

  Detail America
a year ago
Very helpful and outstanding service!

  Jermaine Lowe
2 years ago
They found the problem with my truckServices: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Oil changeServices: Tires, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Oil change

  Barbara Graham
3 years ago
Great job

  Diane Watkins
2 years ago
Passenger and driver airbag replacements