Tesla

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Foodie MamaD
a month ago
Got a text invite to test out some of the new Tesla models+features today. And glad I did. Really liked some of the new features.As a Tesla owner, we liked our product and enjoyed coming to the dealership for services when needed.Customer service was good & inside the shop is fairly clean.But, the wait time can be long, also depends on what you get done.#tesla #ev #LoveTesla

  Erren LM
3 weeks ago
I had an amazing experience at Tesla. I was impressed by the vehicle but I was unsure about the purchase moving from a gas SUV to Tesla. Anthony, my Tesla Advisor (because they are car salesmen ) signed me up for an overnight test drive to get a better feel of the vehicle. Ultimately. I decided to switch to a Model Y! My advisor, Anthony, was very kind, knowledgeable, and helpful throughout the entire process. This process was way less stressful than the traditional car dealership - no pressure approach and from the comfort of my own home! I highly recommend to anybody interested!

  Michael Young
9 months ago
Worst Tesla service center anywhere. Go to any other service center. Your appointment time means nothing. No loaner vehicles. No Uber credit. I challenge the technicians ability to perform their job. When picking up a new vehicle, they have no idea where your car is on the lot.

  Kirk Logan
a week ago
After attempting to resolve an issue that this dealership created by failing to properly register tags for my vehicle, the large bearded employee at this location attempted to follow my fianc� and I to our vehicle and attack us. He quickly walked out the doors after us and was held back by two other employees as we left and called the police. This place has been an absolute horror to deal with since day-1. Don't make the same mistake I did, avoid these people like the plague.

  Rico Graham
a month ago
This is the worst Tesla service center I've ever had to deal with. I tried to avoid them like the plague but unfortunately my car broke down and they were the closest one. They never update you on the app and if you call them they are extremely rude. If you ask questions they will start raising their voice. They've had my car now for two days and not a single update. When I go to the Lancaster service center their customer service is top notch. I'm never coming back here. Avoid at all cost.

  Anthony Comes
8 months ago
I wanted to take a moment to express my sincere gratitude for the exceptional assistance Doug provided in helping me troubleshoot and resolve the tire problem I encountered with my Tesla.His dedication to customer support truly stood out, and I am incredibly appreciative of the time and effort he invested in addressing my concerns. His expertise and willingness to go the extra mile made a significant difference in turning what could have been a frustrating experience into a smooth and positive resolution.It s not every day that one encounters such outstanding customer service. Thank you Tesla & Doug.

  C L Moncrief Sr
3 months ago
Busy store, but didn't take all day to purchase. All dealers need to function like this model of buying a vehicle. In and out of purchase, driving off of lot in less than 1 hour. Great experience!!!

  Fadrique
5 months ago
Terrible service, took the car in for charge port door working intermittently, control arms and door seal.This is what I got back, window literally not closing, grease hand prints all over the headliner, my radar detector knocked off the windshield, cable broken AND windshield tint damaged.Fun times, after 2 different trips, 3 days at the dealer and endless complaints/back and forth with the "service writers" the window is now correct, headliner is somewhat clean and now getting quotes to fix the window tint. When booking the appointment to bring the car back I was offered a complimentary detail, which was never done.The communication from service was awful, to the point Zach the head tech actually reached out to me and dealt with me directly because the writers themselves were "too busy". When I asked how these things were missed and how the car could be delivered to someone in this condition the response from the service manager was "I guess we missed it in QC".I find it incredibly hard to believe someone "qcd" this car, let alone even looked to see that the job was done. I get mistakes happen, I've been around cars, working on cars my whole life. The important part is to take accountability, and fix it. Not make excuses, when I asked about a loaner car when bringing it back the second time I was told they could give me one but I'd have to return it that night.. This was at 3pm.For the price Tesla charges for service their quality of work, treatment of customers and overall experience is about on par with jiffy lube at best. Short of catastrophic failure I'll be doing my own service from now on.Tldr... Your mileage may vary but Owings Mills Tesla is trash.

  Josie Cao
a year ago
Trying to run some errands and a large piece of metal punctured my tire and the hole was too large to even attempt to use the patch kit. Contacted Tesla roadside assistance and they luckily had somebody in my area that could come right away and inspect the tire. Dustin (or Justin?) came promptly, swapped it out for a new tire, and the entire process took only a hour from the time I contacted them to when I was done. So grateful that they were able to get me back on the road so quickly.

  Dennis Han
2 years ago
Great experience on our M3 delivery day! The process was streamlined very efficiently, and there was always someone to assist us with it. Jason really took good care of us, and made sure we felt comfortable with the new vehicle. Highly recommend!

  Riann Coto
4 months ago
My husband brought his Model 3 in for a knocking sound on the driver's side wheel well. We were quoted first 200 to just look at the car. We assumed it was the suspension because we had work done prior at the Rockville location in June. They came back and told us a cover needed replaced. that was causing the noise. Now we are at 400. Then they called and said the brakes need to be replaced too and then we were at 1100 dollars and then they changed it to 2400. We got the cover replaced and the noise was still there. They didn't even look at the suspension. They are very shady, and we are sure they were trying to get us to trade the car in and buy a new one. So after being inconvenience my husband brought the car to the Rockville location and all that needed to be done was 2 bolts needed to be tightened. And Rockville charged us nothing. We will always bring our car back to them.

  Rosina Shrestha
4 years ago
Minimalistic. The car of the future. All the staff very helpful. Didn't have any appointment and just made one on the way to the showroom. Wow. That was really quick and efficient. That was one of the fastest and coolest experience I have ever had. Shout out to Leon, who took me for a test drive and showed some of the coolest features.

  Yaw Amo
2 months ago
Kim was excellent!!! She was the only staff at the service desk and took care of 5 people at the same time. Excellent service and great multitasking skills. We need more staff like her.

  Vlad Patrangenaru
5 months ago
Had a great experience working with Anthony from initial contact all the way through delivery! He was very patient and knowledgeable. He made himself available to answer questions and help guide us through the ordering process and went above and beyond to make our experience at this location and with Tesla an excellent one! If it were not for him it s unclear if we would have taken the leap.Update: The level of support provided by Anthony after the sale has been phenomenal! Our plates got lost in the mail, and after struggling to get a reply through other channels I reached out to him directly and he was able to resolve it himself in the matter of days while also happily fielding other questions as well. Ask for him by name or schedule an appointment if considering buying - working with Anthony has made my Tesla experience so much better.

  Rowena Flores
5 years ago
Amazing test drive experience! You must schedule a test drive first on-line before you get there. The spots fill up quickly, especially on the weekends. Please note that this is not a dealership - - but an "experience center." The folks that work there are called Customer Experience Specialists; their main focus is to answer any of your questions and educate you on their cars. All are super knowledgeable. If and when you are ready to purchase a Tesla, it is done on-line. You can either do it there and they will help you through it, or do it when you get home. Again, the folks who work there are not sales people--they will not hard sell you anything. Truly though, the cars sell themselves!

  Vanshika A
4 years ago
Had a fantastic experience with Turrel David. He was able to fit me in for a test drive without an appointment, and showed the car s features in great detail. Definitely very knowledgeable and patient throughout the process. If I had to buy a car from anyone, I would choose him!

  C E
6 months ago
This Tesla service center has a scheduling system that is very unorganized. Expect cancellation of your mobile service appointment the morning of. Apparently, the Tesla app automatically schedules you for a mobile appointment and no one reviews the type of repair needed to see if it can actually be completed via mobile service until your appointment day. I have scheduled services on two occasions that resulted in someone notifying me the day of or last minute that my appointment should not have been scheduled for a mobile appointment and that I have to bring my car in for repairs. This is a brand new Tesla purchased in June of this year. I have had to request service 3 times since my purchase. The quality issues and electrical glitches wouldn t be a major problem if I hadn t been further inconvenience by taking time off of work only to have a tech call me at my appointment time to reschedule, which will be another 2-3 weeks out normally. It is obvious that either the service team could not care less about customer satisfaction or whomever is reviewing repair requests is incompetent. There is clearly a lack of follow through and organization at this service center. This has ruined my new car purchase experience entirely.

  Lisa Petit
7 months ago
We went here for a test drive, and our sales rep, Anthony was AWESOME! There was NO pressure to buy, which was nice. He was extremely knowledgeable about the car, general industry trends, tax rebates, and savings. He answered all our questions! Anthony s knowledge and excellent customer service (which seems to be rare these days), made this the easiest car buying experience I have ever had!

  Des Roberts
3 weeks ago
If you want them to take your car, curb the heck out of your rim, have them claim it didn t happen, but also offer to fix it, come here! Chances are it could happen to you!

  Douglas Vasil
7 months ago
Wife picked up her model 3 today and it was a horrible experience. Place is chaotic so yeah it s definitely a different type of dealership. Took HOURS to get the pickup complete. No tags on the vehicle, charger wasn t available, no one explained anything. GREAT vehicle but definitely not a good location to pickup or get service from.

  syed abbas
6 months ago
That's really poor customer service, I am very disapointed today and made my day bad. We never ask sales person that we really are going to buy the car, but since I went there in old 2006 car, some people make perception that they can not buy a good car.I went to see used Tesla Model 3, and check on Tesla app too. Sales person started convincing that you should buy new one and we keep listen everything and asked if you can please show us used car. I never order a Tesla but just paid $250 on tesla app to start my process. He looked my number and said, " We know everything, you don't have to lie with us". I said hold on, we didn't lie anything, we didn't buy anything and in the beginning I told we used Tesla app and got trade in offer and here I came to see used Tesla car. he said again you don't have to lie and laugh sarcastically. After taking 5 more minute he asked to come outside and mentioned us that go and check that used car, so usually when you go and check they already unlock the car and that's a purpose of checking it. I went towards the car and it was lock. I and wife feel so much embarrassment and disrespectful and we left from there.Please train them to be a nice sales person.

  Ron Chapman
a year ago
Horrible Customer Service at service center after owning Tesla two years. Its a happy day when you pick up, getting serviced is another animal. Customer service is regulated to an app, which depending on issue, can take days to get a response. Went in for glass repair and Tesla damaged my car in the Owings Mills center. You would think if they damaged my car, it would be prioritized to be repaired, not so much. Still waiting on report for my records from Tesla. Great car, horrible vehicle service when real service needed beyond mobile repair. Elon said he is going to address this, but for me its way overdue.

  Yumeng Wen
7 months ago
I had my windshield replaced here and after the replacement, there s a very obvious whistling sound when driving faster than 45. Obviously there s something wrong here- maybe there s an air leak but I cannot be sure. However, the service team had a horrible attitude and didn t seem to care to solve this problem. All they told me was that they did not know what caused this, and they did not further follow up or respond to my message to address this issue.And btw, when I arrived initially to check in with the service team, I had to ask a salesperson where to find the service team, and this person was extremely rude too! Would definitely avoid coming here if possible.

  Shawn Sprole
3 months ago
I wish I could give this dealership less than one star. We arrived at 7:15 to test drive a car. At 7:30 we were told that we could take a test drive in the parking lot because they close at 8:00. There was one other customer in the showroom while we were there. They would have to actually work at it to be less helpful.

  S E
2 years ago
The Tesla collision center in Owings Mills did a fantastic job from beginning to end repairing�my Tesla Model S after an incident with a deer. Jake, the Tesla representative I worked with, was great with communicating the progress of my repairs and kept me updated almost daily. He provided me with great detail on the work being done and really went the extra mile. Getting any type of work done during the pandemic seems to be more difficult and filled with delays and disappointments, but I experienced nothing but great customer service and professionalism from Jake and Tesla of Owings Mills. I had the front bumper assembly and my hood replaced and painted, along with some trim and lighting. The paint matching�on the hood and bumper is PERFECT, and my car looks and drives better than ever. They delivered my car looking�like new and fully detailed. It actually looked like a brand new car when�I picked it up (it's a 2016 90D in Titanium Metallic). I drove about 2 hours each way so I could have an actual Tesla dealership / collision center do the repairs to�my�Model S. I'm very happy I did as I can't imagine anyone doing a better job. 5 Stars.

  Ashraf Nabih
5 months ago
I got delivery of my car last month, I got one "Rear" license tag delivered with the car. after a month I started getting toll notices against my Temp license place on a Tesla car similar to my car( different color), I can prove that car is not mine by the record of my trips from tesla App. Somehow the tag is used by someone who has access to dealer records. I called the dealer and left a message , no one is responding, I reported this to the police, and will contact Tesla corporate.

  Mike Shortlidge
3 weeks ago
Every time I've had service the final price has always been less than the estimate! When does that ever happen anywhere else?

  Sayed Ab
6 months ago
I have a Tesla Model 3. One of my tires kept deflating and thus I scheduled an appointment to have my car fixed. They give me a $400 estimate for a tire. After looking at the car, the estimate was over $2000 b/c I needed all four tires and an alignment. After waiting over 5 hours to receive the car, I notice when I get home that the damaged tired was just switched over, none of the tires had been replaced as I was told, and the alignment was never done. At this point, I'm going back to them tomorrow to replace the damaged tire and fix the alignment but and get refunded for the additional new tires they charged me.

  Chris
5 years ago
Delivery experience was great. Picked up our 3 in Aug 2018. Had an issue reaching the delivery team by dialing their extension but managed to get ahold of them via the sales extension. They addressed all the issues we found during inspection. After driving the car a few weeks, found some minor cosmetic trim issues and brought it in. They fixed it right up. We will be going all electric once their pickup truck is released!

  Wendy Carhart
9 months ago
I am currently standing in the dealership to take possession of my new vehicle. It s currently 11:04 and my 15 minute appointment was set for 10 am. In the past few days I had been sent several messages requesting that I confirm delivery, or my vehicle would be resold. Not wanting that to happen I messaged to inform them that I didn t have the necessary documentation, per the app, but that I still wanted the vehicle. Then I messaged back and forth via messenger to notify them of where I was in my loan process. I was upfront about not having the check but they sent alternate instructions and assured me that it was set . Now, after taking a morning off work to get this handled, and dragging my husband along, and after explaining exactly what I was able to offer as proof, they are refusing to release the vehicle. Now, I have to make alternate arrangements and inconvenience myself and my family further. Plus, the manager continued to sidestep responsibility, and refused to admit that the fault was at the hands of Tesla. He insisted that because the advice was conveyed through a different department, they weren t responsible. Perhaps, but regardless of the department, they all representatives of Tesla! While the manager was largely dismissive, the other employee working did express a genuine apology for the situation.