Linthicum-Ferndale Truck Repair
4.4 (32)
703 Nursery Rd, Linthicum Heights, MD 21090
(443) 524-3100
lftruckrepair.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Linthicum-Ferndale Truck Repair is a professional auto repair shop located in Linthicum Heights, MD. They offer services in painting, bodywork, and trim for various vehicles including trucks and RVs. With a focus on quality work and customer satisfaction, they aim to provide a friendly and professional experience for all their clients.
Services offered: Painting, Body & Trim.
Linthicum-Ferndale Truck Repair Reviews Summary
Pros
- The company is praised for achieving quality work, professionalism, and friendly customer service. Customers appreciate the extra mile taken for quality assurance and guaranteed customer satisfaction.
- The staff, from office to technicians, are commended for their experience, knowledge, and friendly demeanor, providing a high level of service in both work and customer interactions.
- The communication and transparency during the repair process stand out, with constant updates and additional help offered beyond what is required.
Cons
- Some customers have experienced delays in service, with instances of slow repair processes and extended wait times for estimates and completion of work.
- There are complaints about prioritization, where emergency vehicles and work trucks are placed ahead of other customers, potentially causing inconvenience for those with urgent repair needs.
Suggestion
To improve customer experience, the shop could work on streamlining repair processes to reduce wait times and ensure timely completion of work for all clients. Prioritization of repairs based on urgency and clearer communication on repair timelines could also enhance customer satisfaction.
Positive Words
Quality work, professionalism, friendly customer service, experience, knowledge, communication, transparency, extra mile, customer satisfaction.