K&W Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laura Ricks
a week ago
I've never experienced an auto repair shop where the people are so courteous, so prompt and so fair.I brought my vehicle in earlier this year for a leak repair, which they fixed and asked me to bring it back in - at no cost - a few weeks later so they could double-check the work. It's been longer than a few weeks, but I brought the vehicle back this morning so they could do that check and for them to give me a thumbs up before taking the vehicle on a long road trip - a once-over I fully expected to pay for. Not only did they check the leak, they gave me a report on the vehicle with recommendations (none of them pressing) as well as the "okay" I was looking for before traveling. It's rare to have a "feel-good" experience at an auto repair shop. But at K&W, you will.

  Brendan Melvin
a month ago
It seems like they go out of their way to help you. Their quotes are fair, and they check with you before doing repairs. When I came in most recently, they took a look and told me that my repairs might be covered under a special warranty from GM. They were right and saved me 800 dollars when they could have just said nothing and charged me. Outstanding.

  Michael Thomas
a year ago
I chose to have my work vehicle repaired here because I had prior excellent experience. Upon choosing them to provide service, my completion time was pushed back twice and I had to have my wheel bearings and hub on the front driver and passenger side replaced by another service provider no real biggie. When they did return my vehicle ac/heat wasn t functioning properly. I finally got time to return the vehicle to have my ac/heat fixed. Upon picking up the vehicle after hrs my ac is exposed and wires, along with a humming sound coming from AC/Heat area as if it s not secure. This isn t how I received the vehicle upon first initial repaired, this isn t the condition they received it. I m highly displeased with services provided. I chose them because of there quality service in the past. This is unacceptable.Service: Body & Trim

  Sofia Maurette
5 months ago
Carlos and his team are the most honest and professional mechanics I've ever encountered. We've been a client for several years and they've never disappointed us! Today, my car started to overheat (the day before Thanksgiving!). They told me to bring it to them and provided me with a temporary fix to get by until we can bring the car for a permanent fix next week, which was a life saver for us. We will never bring our cars anywhere else! Thank you Carlos!

  Anthony Johnson
6 months ago
K&W are by far the best mechanics in the DMV. Very professional. They are very easy to talk to. Prices are very reasonable. Carlos and Edwin are the GREATEST!!!. I had a problem with my car. No one could figure it out. They saved me!!!. Not to mention they replaced my AC evaporator at half the price of other mechanics on my other car. I will never use another mechanic EVER!!!CARLOS and EDWIN Thank You. I will tell everyone that I know that needs a mechanic about K & W.Your friend for life, TONYServices: Auto engine diagnostic, Air conditioning

  Britney W.
3 weeks ago
Great shop! Big thanks to those guys for a warm welcome, clear communication, and timely repair. My new go-to shop for my old 08 sedan

  Krishna B Kidambi
3 years ago
I made an appointment to do a complete inspection here. Carlos was very polite and answered all my questions. He was great. They told me my car was in very good shape and didn t charge me a penny extra. They recommend few thing but at the sale time also said they are mandatory to change. Over all a great auto shop on Hyattsville. I highly recommend them.

  Miss Powell
4 months ago
I have been going here for years. Carlos is honest and patient and I can always rely on them. I have no problem in trusting my BMWs to K and W

  Lydia Yoder
10 months ago
I have had the most fantastic experience with K&W Auto Repair. I brought my 2014 Mazda in it was making screeching noises and ended up needing a new rear differential. Carlos was fantastically kind and helpful in explaining the issue and my options and he even helped work the repair around my summer travel plans! All for a very fair price, I might add. I truly can t recommend K&W enough. I ll definitely be bringing my car to K&W all future repairs and oil changes.

  Graham Long
7 months ago
Happy Customer!K&W were reasonable, quick, and communicated well.They fixed one issue at a fraction of the cost or replacing the entire component, and based on their recommendation replaced another piece instead of replacing an entire turbo which if it fixes the issue again will be so much cheaper than the full replacement.Service: Steering & suspension repair

  Hannah L
3 weeks ago
Re-editing this review from a while ago. K&W did it again! They re booked and busy for good reasons. My car alternator was dying and it took a week to get seen. I trust their work so I waited. My appointment is for tomorrow but called today to ask if it was okay to drop my car off because of work. They happily said yes and less than an hour after I dropped off my car, they called me to say they d do the test on my car and it d be ready in a few hours. I asked if they had time to fix my electric key because the battery died and they happily fixed it. I got my car back less from 4 hours after I dropped it off and the cost was discussed over the phone. She s running smoothly and I m back in action. Impressed is understating how I feel. Carlos and his team are top notch!From a few years ago: They just gained a lifetime customer today. I went to have them change my license plates for me and they didn't charge me! They simply did it for me and just wished me a nice day! The guy who did it for me was kind, profession, and quick. (I wish I had asked for his name!) As a female, it's hard to tell when auto shops are ripping you off or not, making it hard to find quality places. I will definitely be coming back for any services needed! Thank you!

  Jessica Zurcher
8 months ago
Carlos and his guys are super helpful and honest. Coming from a family of mechanics, I know I can trust them. A good mechanic is hard to find... this is the place to go!

  Lucy Barber
11 months ago
Honest, friendly, effective shop. Brought my 2015 Toyota corolla which is very low mileage but I had also neglected routine maintenance. I told them this and asked them to change the oil. They checked everything out, did the oil change, and inflated the tires... no attempt to upset. I waited happily at vigilante coffee and they were done promptly.

  Lydia L
10 months ago
Carlos is awesome and I am so glad a friend referred me to take my car to him. Same-day repair, full inspection, fair pricing. Thank you!

  Kathleen Troyner
a year ago
This auto repair shop is amazing! They took care of my care so efficiently, they were beyond honest and followed up to see how it was driving. If I could give them 100 stars I would. Carlos was so professional and kind, I will never go anywhere else and I am recommending them to everyone I know!Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  Neda Movahed
2 years ago
Incredibly friendly, reliable, trustworthy. It is hard to find an honest mechanic these days. Carlos is professional and personal. He inspected my car for free and talked me through as he looked under the hood. Once I schedule a service, the car was ready same-day in a few hours. The pricing was affordable. I feel confident in bringing my 2007 Toyota Yaris here again.Services: Brakes, Oil change

  Benjamin Rupert
4 months ago
Love this place. Honest work at reasonable prices. Been going here for a few years now.

  Jorge Rocha
2 years ago
10 out of 10, would recommend!I've been going to this shop for the last few years now and I've always been treated like family by all of the staff.I took my car in for regular service maintenance (oil change, tire rotation, etc.) at another shop closer to home, only to have them tell me that my car was in serious need of repairs ASAP. Their services would have costed about $600 to $850 accounting for parts and labor.I soon scheduled an appointment at K&W, since I've gotten great service here in the past. After inspection, Carlos told me that the parts in question were just old and worn from regular wear and tear. He had seen much worse before and advised me that a "fix" or replacement wasn't needed just yet.I was told that since my car wasn't worked on I wouldn't even be charged!K&W has earned a customer for life!!!Thank you to everyone at the auto shop.-Jorge Rocha.

  Jonathan Sitko
2 years ago
I needed a number of things done for my car, including weatherstripping and diagnostic of an A/C problem. Even though they weren't able to solve the A/C problem with the cheaper solution they were honest throughout the process and very generous on labor. I will update this review when I go back to them to fix the A/C with a part I purchased on their recommendation to save money but their professionalism, transparency, and quality of work is top notch. Already boasted to a friend in the area that he should go there.Update: Been about a month since the A/C Compressor was replaced and now it works great. They helped me tremendously and will go there again for a car repair.Services: Body & Trim, Air conditioning, Oil change

  Sarah Reynolds
4 years ago
These guys are AWESOME. My air con stopped working and the reason wasn t an obvious one. They tried a bunch of different things and brought me with them every step of the way. I appreciate that they are so willing to explain. I now have an air conditioned non-clunking car! (They also replaced my muffler last minute and super fast). Thanks guys. You re the best. I ve asked them to fix brake things for me too in the past and they have done those super quickly.

  Iris Shin
2 years ago
Honestly one of the nicest mechanics I have ever met! The service here is amazing, they are prompt and very easy going. I never feel pressured to pay for a service I don t need and the staff do a good job of explaining things in terms people without much car knowledge understand. I definitely recommend!Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  Irving Stegall
a year ago
Carlos and his staff are top notch!!!! They have affordable prices and are extremely dependable!!! You won t be disappointed by bringing your car here. I won t go to another mechanic in the area!Services: Brakes, Oil changeServices: Brakes, Oil change

  Kimberly Chavez
4 years ago
We have been clients of K&W for about six years now. There is no other place we take our cars for mechanical issues. We have always gotten fair estimates and recommendations about what work is high/low priority. We've even been told when work wasn't needed! This place is the real deal. Quick service. Fair prices. Excellent customer service.

  Temitope Victor
3 years ago
Professional mechanic with incredible, knowledgeable experience and they know how to get the job done right the first time. Easy and convenient way to schedule car repairs. Mechanics show up on time, keep a clean and organized work space. Test jobs to make sure its done correct. Highly recommended for convenience, honesty and peace of mind. I will definitely have him do future repairs on my car.Services: Tires, Oil change

  Barona Whiteing-Green
5 years ago
After being stiffed by a mechanic, I went online to read reviews on mechanic shops. I came across K&W Auto Repair. I was so impressed by the positive reviews, I decided to have my ac fixed there. I left a message and received a call back by a pleasant young man, named Carlos. He told me it would be about a week before he could get to me. I chose to wait instead of going anywhere else. I am glad I did! I left my car, and later received a call informing me that because I had a turbo, my charge would be more than previously quoted. I appreciate that. I pick my car up in a timely manner and had the ac on high all the way home! Thanks for a job well done! Mrs. Green

  Emily Cassidy
6 years ago
Carlos and his team are great. Very responsive on the phone, honest, straightforward.He fixed a squeaking noise on my 95 Honda Civic and didn t charge me when it came back a few weeks later. Great service!!

  Ashis Saha
5 years ago
I generally go to this place for oil change. They do a great job. I also went there a couple of times - once for exhaust, once for body damage. K&W does not do any body works. Carlos gave me a quote for the exhaust replacement, but also told me that I might go to a muffler shop to fix the exhaust inexpensively (they don t do muffler job). I then fixed the exhaust from the muffler shop suggested by Carlos. I always get honest opinions from him. The price is also reasonable. They don t rip you off. They explain everything clearly. I recommend K&W highly.

  Andrew Stacey
3 years ago
Second time going to this shop, last time was Nov. 2019, I think. I wouldn't go anywhere else for mechanic work. They do great work for a good price. I told my wife to take her car here for brake work, instead she went to one of those chain tire places. Ended up costing her $600. I had my oil change done at the same place and they suggested I do my front breaks, quoting me $700. I laughed. I came back to K&W and they did my front pads and rotors for $380. Dont get swindled, go to K&W.

  Liz Rose
2 years ago
Amazing mechanics! My car was making a loud grinding noise when I was on vacation in Maryland. I brought it in to K & W after seeing the great reviews. They were incredible! They solved the problem, were so kind and extremely reasonable in price.

  Brenda Sonson-Stephenson
4 years ago
They are professional, courteous and very efficient. I called them in the morning about my son's car, was told the labor price right from the beginning and there was no hidden charges once they had gotten the car repaired. I would recommend them to anyone who needs honest, reliable service!