Euro Motor - Mercedes Benz Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ceci Sorto
2 months ago
I brought my car for service today and was greeted by Marko. He did an excellent job getting my car going with a tech right away, I was happy with my experience. Thank you!

  Nima YasourAzareh
2 years ago
I leased GLB car from them for normal usage, because i had plan to keep the car after lease I paid 12k in front, because i thought it should be good car and i will get good service from them, so you know it is " Mercedes Benz" but unfortunately car need repair and when I went to their service shop and ask to check the car they informed me car has coolant problem and they need to change a sensor to fix, and they did, car had around18k on mileage at that moment, BUT just after couple of days, car had problem again, it was a miss fire, when I took the cat to the service shop they called me and said i did make mistake car is okay and nothing wrong with the car, but this time I did not give easily and asked them to give me a full report, and later they called me again and they said they have to replace the head of the engine and some value, can believe it car just had less than 24k mileage on it, anyway they replace it, but it took more than the 2 weeks , even they called me and said they did break the radiator when they want to replace the value and they had to replace that too, i understand i did not pay from my pocket any of those replacement and all those under warranty, but their service and their technician was not expert enough to find the problems in the beginning when they replaced the coolant sensors. even they are not good enough to do not damaged other area of the car like they did when they replaced value and head of the engine.so I am very disappointed, but I tried to give them more opportunity to make it up to me. until today when I went for regulars services I asked them to check the car because when i drive above the 70 and hit the break i feel some shacking, they did their inspection and told me they have to replace disc and they want to charge me about $800 for it. which i did remember I complain about in other service days too, and they did not care about it.So i want to share my expertise with everyone here, to make sure do not buy or lease car from them , they have very poor service and very unprofessional technicians for repair. also their cars not worth it to have. i said that because my new car from M.B had some big issue which new car or nay good quality cars should not have it.

  Stacey Bassett
3 years ago
I am always blown away when I bring in our car for service. Everyone is extremely friendly. Alex is knowledgeable and a wealth of information. Maddie and Tomasii were OUTSTANDING! They took great care of both my son and I.

  Piper Benheround
5 years ago
I would have put a zero star if that was an option. I was judged off my looks by Valerie Frost!! She was so rude she talked to me in a catty demeaning manner. I felt so uncomfortable. She acted like she was the customer of a 80k car!!! I would NEVER ever go back to this location. I would never recommend anyone go here who is looking for good customer service!!!

  Sophia Donaldson
7 years ago
If you want a smooth hassle free transaction see Ginny Marshall. She should be the poster child for how a sales rep should conduct themselves. She takes her time to ensure that you are in the vehicle you want without any sales pressure. I didn't think twice about my purchase because I knew I made the decision without any pressure. If you are looking to purchase see Ginny, you will be pleased.

  Gorgeous
3 years ago
I drove an 1 hour to go to Euro motors to purchase a 2018 GLA the salesmen Eric help me. He had the vehicle waiting when I arrived. I looked over the vehicle and noticed nicks in the paint on the hood the door as well as what looked to be paint chipping on the rear driver side door,inside it looked as if the previous owner had a cell phone mount still affix to the interior of the car and it was only one key to the car. So needless to say this car cannot be Certified preowned by Mercedes. I came with my own financing offer letter. I asked Eric multiple times if he saw my offer he said yes but still presented with a final number of $26k for a car that cannot be CPO and has been on the lot for 60 days. By the way the turn over rate for 2017-2019 used GLA-250 14-27 days max. I filled out my application while doing so I said to him send my application to Capital One only no one else I am already Pre-qualified for a loan with them I repeated this multiple time he agreed and said OK he understands. As I am sitting in the dealership I start receiving multiple email about different banks checking my credit I was extremely upset behind this after I asked that its not sent anywhere else. Eric then bold face lied and said it only went to capital one ummmm sir I am very aware of what goes on with my credit. I do not want multiple hard inquires on my credit especially when I have been doing so well rebuilding. Then he text me the next day asking that Bring 5600 I told him no. I 'm not paying over $20,250 for the GLA with 32k miles not CPO. I will not be told what to put down I will tell you what I am putting down and you decide if you are going to make the deal work. I would recommend anyone buying from them. Eric lied he figured because I was a women he was going to get over on me. Well Eric this women does her homework and knows alot more then you think I have been doing my research for months so you will not tell me anything and I will take your word you can't be trusted. Ladies if your not sure please always take a man that knows alot about cars deals how much they can come down on the car what the car is really worth the turnover rate, stale lot car etc. with you if you have to deal with Euro Motors or Eric.

  Carroll Cummings
7 years ago
My car has been in Euro Motors collision department since February 6, 2017 and just received a call that the last part has arrived and they will contact me next week as to when the car might be ready, they are aiming for the end of the month. I took it there because it is a Benz dealer and you would assume that they would have all of the parts. It has been the worse experience I have ever encountered. Do not plan on buying another Benz nor would I ever recommend Euro Motors to anyone. there is no reason for any car to take this long to repair, especially if you take it to the dealer. They will not give you a loan or pay for your rental car. Absolutely the worse customer relations I have ever encountered.

  Annie Nguyen
6 years ago
Highly recommend working with David Guerra if you re looking for a new or used Mercedes. He was an absolute pleasure to work with from the beginning of our process to the end. David is above and beyond with communication and professional.Annie

  Paris Guo
8 years ago
I have always had great experience there, everybody is nice but in the service department, Gordon is exceptional, he is always professional, friendly and helpful.

  Desmond Holiness
a year ago
Lorenz was great service and helped to give me an informed decision

  Navin Mahabir
2 years ago
I just went in to browse. Everyone was super helpful, friendly, and not pushy

  freddy
2 years ago
Great dealer. Great service. Highest recommendations...

  Gerardo Cabrera
3 years ago
Excellent attitude and fast service from parts department.

  Donald Lambert
a year ago
Great selection of cars

  Julie Butterbaugh
2 years ago
Can't beat the service department here!

  Gary Montero
4 years ago
Who are they hiding fromThey answer the phone by saying Hello

  Erika Myers
2 years ago
Great experience!

  Jacob Helsel
3 years ago
Fast service

  John C
2 years ago
Friendly people

  Charles Sanchez
2 years ago
Good attention, excellent service. Social distancing is observedBuena atenci�n, excelente servicio. Se cumple el distanciamiento social