Rosenthal Acura Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lauryl Dodson Jackson
2 months ago
Nakeya Brown does it again. I just purchased my 5th car with her expert advice and wise counsel. I appreciate feeling like I m a on her mind and that I m getting a fair deal. Salem and Tony are perfection as well. The dealership keeps getting my business because of this stellar team.

  Christopher Pikus
a year ago
Don t bring your Acura in to this location for service. Extremely frustrated and can t even get a call back from my service advisor or the service manager. Dropped my car off Monday morning at 9:30am for service. No updates the entire day. Had to call them at 4:45pm asking if my car was ready. Was advised they had to order a part and it would be in next day. Understandable. But why not call the entire day. Get a call after 2:30pm next day that I missed and Devin the service advisor leaves voicemail explaining they broke my actuator and need to order the part and it won t be in until Friday. Tried to call back 30 mins later and speak with Devin but as usual he wasn t available and was with other clients. Asked to speak to the service manager which the receptionist explained also wasn t available but would transfer me to his voicemail. Now 5:06pm. No call back from Devin or the service manager.Update 7/28/22. Finally picked up my car today on Thursday 7/28/22 after dropping it off 7/18/22 for B16 service and to have two puddle lights replaced. Ended up having passenger side mirror actuator broken and replaced then my drivers side assembly broken and replaced and my drivers interior door panel replace because and I quote bolt for the interior door panel would not un-screw. Had to break off door panel to get door panel off to remove bolt . Pick up car and have scratches on the supposed new interior door panel and blood on my car. Reported to Acura corporate and hoping for some resolution. Don t take your car to this place. No care taken. Feel like I took it to a chop shop. Will never let them touch my vehicle ever again!

  Sheri Morton
a year ago
I tried calling to make an appointment for an oil change and the person over the phone gave me the run around about things other than an oil change. He said we need additional information about your vehicle. What is the vehicle saying on the dashboard etc. I wish I would ve gotten his name to report him. All I wanted was to make an appointment for my oil change.

  Brian Condon
6 days ago
Good service, but expensive.

  Ivonne Magdaleno
2 years ago
Serviced focused dealership and automotive service for Acura. Highly recommend their service dept, especially Daniel Clavijo, who time after time continues to provide outstanding service with professionalism, in depth knowledge of parts and services, and a welcoming attitude. We are so grateful for Mr. Clavijo, all service staff, and Rosenthal Acura of Gaithersburg. It is always a pleasure to go to Rosenthal Acura in Gaithersburg MD.

  D�sir� BANSE
3 years ago
Great service. The staff there is just amazing and efficient. The customer service is great and this dealer/service/parts is highly recommended. I would do business with them again.

  Duane Hardesty
a year ago
I have been working with Adam at Rosenthal Acura service for over a decade now. He knows how to care for his customers!

  Nick Mitchell
3 years ago
Just recently serviced my MDX and was really impressed with the professionalism and level of service here. Detailed account of all of the work and really friendly and knowledgeable staff... thanks Malcolm! NM

  Isaac X
3 years ago
The absolute best and they will not let you down and what I seen there is nothing less than greatness. Thank you rob from service hes the best in the business.

  Barbara Jones
2 years ago
Did a great job with our suv,, evev helped us find necessary financial help

  Randall and Dustee Sylvester
3 years ago
Great service by Malcolm Jensen. Very attentive and helpful. Would recommend.

  kevin Green
a year ago
Excellent service department

  Rob Jr
3 years ago
Appointment made. Service's done.

  George Gitau
3 years ago
Thank You again Malcolm

  PaTrice Williams
2 years ago
Rosenthal is alright with me