Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Emilio Naranjo
4 months ago
Worst experience!Came on Saturday to buy rear pad and REAR ROTORS! Employee gave me rear pads and an INCORRECT ROTORS!came back yesterday to change for the correct ones and the employee who was helping me said oh my god! She always do that! Then she gave me the correct rotors and she said you have to pay the difference and I was like it wasn t my fault let me speak to your manager. She said okay general manager is here. Then General Manager came with a terrible attitude! I explain to her what happened and she said okay you need to paid the difference and I said no because it wasn t my fault and the she said okay so and going to give you your money back!worst experienceWorst customer service!Worst general manager!Need to speak with district manager!

  Anderson Junior
4 months ago
Exceptional service from TASHA at advance Auto Parts! Her knowledge and expertise made my shopping experience smooth. She went above and beyond to help me find the right parts. Kudos Tasha!

  Allan Wang
6 months ago
Highly appreciate a gentleman called Victor Carrington whose knowledge and patience impressed me a lot! I definitely will refer him and this great store to my friends.Thanks again for his service!

  Merlyn Townley
9 months ago
They ordered a part for me and said it would be in the following day. They charge me in advance for this. The part did not come in the following day. They said that they would call me when the part came in. I asked for an ETA. They would not give me an ETA. So I asked them to refund my money. They said that they would not. So I called another store of theirs and they told me that the money could not be refunded. Even though I had a receipt. And the part that I was looking for has never been in stock. So they lied to me about that and they would never return my money for the part. And I called corporate headquarters and got nothing but answering machine and endless referrals to other departments from their answering machine. A total waste of time and money. Do yourself a favor and shop elsewhere. I found the part in stock at AutoZone the same day. Try them instead. Good customer service and friendly as well as knowledgeable.

  Efrain Sarceno
2 months ago
I like Adv Auto Parts but this location is the worst, if you call to ask for a part they will put you on hold and then hang up, and if you try to call again they won t pick up.

  Kevin Jiang
6 months ago
Exceptional customer service. Especially Rodrigo; worked on my corroded stuck battery for over 30 mins to help with new battery install. Definitely went above and beyond normal service.

  Kenny V
11 months ago
Good experience getting a new car battery.Gabriel W. helped me today with selecting the right battery and installing it. It took maybe 10-15 minutes. Walked me through the steps so I was able to learn how to change it. It s a lot easier than I thought, and saved a lot of time compared to bringing it into the shop and waiting hours for them to get to it. I needed this battery ASAP since my car was barely holding a charge (say a month at the body shop for repairs) and needed to get to work same day.It was lightly raining too so I appreciate him still coming out to get it done.

  P
a year ago
I visited this store on October 11th, 2022 around 6 or 7pm seeking headlights for my car and everyone on staff that day was very helpful. I called and spoke to a woman who was very helpful via phone. When I arrived I met with Vick (I believe his name was) and he was very helpful in helping me understand how the headlights would need to be installed. Everyone was very helpful. Would definitely recommend going to this store for your automobile needs.

  Sophia Wilson
a year ago
I recently came in to get a new replacement headlight. I am not the most car-savvy and after getting the headlight i needed I asked the person at the counter if she could double-check for me if it was the correct one for my car. she did and then told me I was wrong and went to grab a different one. I am now home and trying to change my headlight so I can travel to see family for Thanksgiving and it is absolutely the wrong one. I don t have a receipt so I won t even attempt a refund. Waste of my time.

  Stephen Widener Bay Area
a year ago
I came in to Advance Auto Parts today to find something that has been hard to find. The employee that helped me, Tasha, was very customer service oriented. We found what I was looking for and then found some more items and I left with exactly what I needed. Great service!

  Sallyn Ratemo
6 years ago
HORRIBLE CUSTOMER SERVICE, RUDE EMPLOYEES AND MANAGER! I went to the store for a headlight, they ask me the make and model of my car and end up selling me the wrong kind. I found this out when at my mechanic having it installed. I go back to the store and they refuse to provide a refund. They give me customer service # which I call speak to a lovely lady called Lisa and she says that they have talked to the store manager and they would give me store credit. I go back to the store and find very rude employees and I ask to speak to the manager who is even worse. His name is JOSHUA. Pretty much rudely tells me that under no circumstances would they refund or give me store credit. I just lost $105 . Avoid this store if you can.. Many other places that sell the same stuff and treat their customers right. If I could give zero stars I would.

  Matt Steele
2 years ago
My go-to shop nearby for basic automotive needs or a tool when in a pinch. The speedperks program is actually worth it and saves me a solid amount. Staff here are also helpful and friendly. Wouldn't recommend for specialty or higher-end parts.

  Jessica Camp
6 years ago
If I could give this store no stars, I absolutely would!!! Terrible service and extremely rude employees!!!! Ordered a 3-jaw puller online and they pulled out the wrong part. The guy was very unhelpful and never put any effort into helping us fix the problem. The guy called another store to ask about the part and completely ignored us and just laughed with the other employee on the phone, so we just left. It's not our fault that the employees are too incompetent to put the right part number into the computer... Zero stars and I suggest just going to the Quince Orchard store. That's a store with very helpful employees!!!!

  Okash Nakibinge
7 months ago
Rude customer service. Will out you in hold for minutes and end up not helping.

  Romit Mathur
5 years ago
They were really helpful in answering the queries on phone as well in the shop. They were honest enough to tell me that I can just charge my battery rather than getting it replaced. They were really helpful in getting the battery charged. I would recommend them for the service.

  Andrea Loescher
5 years ago
Can't put zero stars... was on hold over 45 mins. Four times they answered and put me back on hold. When I asked to speak to the manager I heard him talking to the manager and put me on hold again. Hung up and called pep boys, had my part ordered in 2 minutes. Worst customer service I've ever experienced

  Matthew Hoehler
2 years ago
Help to diagnose and fix battery problem with my vehicle. Service was exceptional. Highly recommend The Gaithersburg advanced auto parts.

  Alejandra Barberena
6 years ago
Same outside as other locations but in this location you will experience what customer service is all about! Although understaff Tony answered all my questions & helped me addresss my battery concern (tested battery, recommendations, etc) Thank you Tony!

  Alan Munoz
10 years ago
The quality of the place is ok and most things are where they should be but the service is horrible the people curse in every other sentence and if you ask them for parts for example brake pads they will most likely give you the wrong part and you have to waste your time going back and then they hassle to you about the return or exchange I would much rather make the drive to Rockville or the pep boys in Germantown

  Anthony Gualtieri
4 years ago
Excellent customer service. My wife bought the wrong headlights. I returned them with no problem.

  Manuel Gallo
3 years ago
Pretty good service, some ppl there look like they dont want help. But Overall , good

  David Davis
4 years ago
I had to get the car diagnosed they did a great job and told me exactly what it is so I wouldn't waste my time doing something else

  cloud nine
6 years ago
Supose to be close 9.00p.m on saturday. By the time im reaching there 8.50 p.m. they already closed and manager are refuced to open dor for us. Very desopinted about advaced auto parts. Never going back !

  Ch Bilal
6 years ago
Employees do lack knowledge of basic stuff but they always have what I need so no complaint there.

  JT
8 years ago
Laziest bunch of idiots I've seen. No knowledge about cars from any of them. Horrible service, if you ask them to check for a part the only answer you get is "if it ain't on the shelf we don't got it"....

  Patricia Marshall
5 years ago
Rude and condescending. Will NEVER come to this store again. The store in Laurel is so MUCH better!

  Mauricio salinas
3 years ago
The staff at this location are awesome they re patient and friendly.

  S . D
4 years ago
Very professional staff... they will help you find what you need fast

  Nathan Buckley
5 years ago
Had a wide selection of wiper blades. Seem to have enough staff around for questions.

  Ericka White
6 years ago
Caught a sale...really slow service!!!!! Staffed acted like they didn't want to be there