Valvoline Instant Oil Change
4.6 (116)
15616 McMullen Hwy SW, Cumberland, MD 21502
(301) 729-1435
store.vioc.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
David Gough
a month ago
Used these guys for a few years now and the service and attention to detail is outstanding. Rarely have to wait to get into the service bay and usually less than 15minutes if any wait. Typically finished within 15-20 minutes and that's only because I have a full size truck that takes 8qts of oil and requires the removal of the skid plate. Great folks doing good work!
Nicole Berlin
6 days ago
Came in a little after 4:30 and they got me in and out before 4:50! Fast service, friendly staff! So grateful
Sharon
4 months ago
In and out under 15 minutes, no waiting. Josh fully explained everything including my cost options before the guys started. My air filter was going bad. Josh showed me a new one beside my bad one and explained cost. I got the new one. Very happy with pricing and service. Nice to be greeted with a smile and a friendly goodbye. Invoice is clear and details the work done.
NOYB Pittsburgh
9 months ago
Quick service, they are trustworthy and do a thorough job. I have used them several times. I would recommend their service.
Mewsical
a year ago
Quick, to the point and easy to understand. Was in qnd out for a battery change in 20 minutes at half the cost of the chevrolet dealership. Was given advice on where to go for a service they normally do, but couldn't for my specific model.
Jennifer Cooper
9 months ago
Best experience I've had getting my oil changed! I didn't have to get out of my car, I pulled in, answered a few questions and in less than 15 mins I was pulling out.
Kellie Petersen
a year ago
Great customer sister!! They knew everything about my car even how to reset the lights on my dash! Would definitely recommend for an oil change!
Roger Bible
7 months ago
Even though they were busy they had enough workers to handle the work load.Friendly service
Frederick Staudenmaier
3 years ago
Prices are a little high for oil change. Especially having worked in the field in the past for about 15 years. Knowing how the pricing works. Don't get me wrong customer service is good. Just the price is ridiculous to me personal opinion. Another thing was one of the techs tried to tell me my transmission fluid was dark and needed service. I had just had it serviced 3 days prior. And fluid was bright pink like it should be. So just buyer beware.
John Quinn
a year ago
Friendly, courteous service! Explains what they did and make recommendations but never feel pressured to buy additional services. Highly recommend!
Jennifer Clatterbuck
a year ago
I felt like we were largely ignored, probably because we were from out of town. They walked away when they were finished with the person in front of us and left us sitting there for quite some time so they could visit with "the regulars". There was no camera to watch the work being done on the car. And they did not show me the dipstick after they were finished with the oil change so I stopped to check it before getting back on the road. At one point, all 5 employees were over at the other vehicle in the shop while we just sat there waiting. We were traveling and if I had had any other option, we would have left.
Dan Bookwalter
a year ago
They can't do tire changes on full size pickups. That's disappointing. They didn't have my air filter and didn't even look at my wiper blades.
Sarah Howard
4 years ago
Great service and knowledgeable staff. I was in and out within 20 minutes. They checked all my fluids, air filters, wipers, and tires, and all I went in for was an oil change. It was nice knowing my car was in tip top shape when leaving.
Brad Smith
10 months ago
Nice guys working there, no wait, topped of all my fluids, in and out in 15 minutes, luv it.
Gary Boore
5 years ago
I have found it very difficult to find a place to get service that they actually do what they say and are suppose to. Then Mobile one came in and I had found it. Now Valvoline took over and it is gone:( . Service is friendly, but I'll take responsible over friendly when it come to taking care of my investment. Took the wife's car there service before last. let varying amounts of air out of the tires. They checked off that they checked the tire pressure. When I checked the pressure after leaving, they were all the same as when the car had went in. Last time in, I gave this info to the serviceman. It said it would be all taken care of this time. I used a black marker to mark the left rear tire before going. When I went to leave, I looked down and the black mark was still on the left rear tire. I went back in and the guy just threw his arms up saying, "you are right, I did forget to rotate your tires and I was trying so hard to make sure that I got it right" ?? What else gets just get checked off and not done??
Brandon Honce
11 months ago
quick and knowledgeable, staff is friendly and treats you like friends often remembering names to regulars
William McKenzie
3 years ago
Quick and easy. Very friendly staff. Even gave advise that was pretty worthy. It's a little far from where I live, but I will go out of my way for good service.
Jan
a year ago
Excellent fast service! Very much appreciated!! Happy, blessed holidays to all staff members!!!
Jenny VanMeter
2 years ago
The employees were extremely helpful, kind, and worked in a timely manner. I would definitely recommend their services.
virgil markwood
3 years ago
Super quick. You stay right in your car.Great employees and very friendly. Highly recommend this place !
P Rizzo
2 years ago
Great customer service. Andrew and Scott very knowledgeable. And great price $20 for oil change.
Dianne Biser
3 years ago
Quick service. Very cordial and informative employees. Great place to get oil change.
Bud Kravchuck
a year ago
Only one bay open, I guess that's a sign of the times. Very friendly and knowledgeable crew.
William Beeman
10 months ago
Great place super fast service
John S
6 years ago
Great service from a good group of dudes. They took care of me 20 minutes before close. Thanks fellas!
Kate Housel
a year ago
Always professional and fast!!! Thankful to have them here.Service: Oil changeService: Oil change
Bunk Shumaker
2 years ago
Great fast service oil change and tires rotated service technician are all friendly and knowledgeable.
Raphael Maosa
a year ago
Best customer service and they're quick
Carter Barron
4 years ago
Fast service and friendly staff. A little pricey compared to other shops in the area but overall good service
Jerena Loewendick
2 years ago
Very fast and service was great! Polite staff