Timbrook Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peggy Reed
a month ago
Ashley was wonderful to work with. She took I the time I needed to explain and went over the features of my New Selto. Ashley was very very Professional and very Friendly. I would highly recommend her to any of my Friends.And the Team at Timbrook were very nice

  Kayden Hoover
3 months ago
I got my first car!!! Allison is so kind and helpful, she stayed late so I could look at my car, and even insisted on a free pin stripe. If anyone s looking to buy a car I highly recommend!

  Rhonda Mou
a month ago
Exceptional sales person, Ashley.made herself available at all times.My husband and I enjoyed her care towards us and always said if we ever had any questions or concerns just give her a call. We have had our new car for 9 months now and she makes a point to greet us and tells us if there is anything she can do just ask. That goes above and beyond any expectations that I have.I will definitely be recommending Ashley to everyone looking for a new car. She is a great salesman,(lady).Thank you to Timbrook Kia for your service and having such kind people working there.

  Randy Baechtel
a month ago
Our shopping experience was a great experience from beginning to delivery. Allison was very knowledgeable and extremely helpful. She made the process of purchasing our new vehicle a fantastic experience. I highly recommend a visit to see her and the Timbrook KIA team.

  Fred Vollmerhausen
5 months ago
Ashley did a great job of finding us the vehicle that we wanted while getting us max value on our trade in helping us save money and get into a brand new car! Highly recommend her and the team at Timbrook Kia

  Kevin Morgan
a month ago
Worked with Ashley on getting my son into his first new car. Ashley was amazing to work with and was great at explaining everything about the car and the process to my son. Would recommend anyone shopping here to ask for Ashley to purchase your new vehicle!

  Courtney Sanders
4 months ago
Mike sold us our new Kia Sorento he couldn t have made the process any easier! Great deals great people!

  Charles Brotemarkle
2 months ago
Lengthy review alert the absolute worst dealership. I regret to report a substandard experience with the service department at this dealership. The quality of service fell below expectations, and issues were not adequately addressed. I recommend considering alternative service providers for a more reliable and satisfactory experience. I ve always used this dealership for oil changes and multi point inspections or what I thought was multi point. Every oil change I ve added this service to ensure my car was well maintained. It wasn t until recently my brother in law informed me that my turbo line gasket and valve cover gasket was leaking. How?! I get the multi point inspections every time I go! 12/12/23 I took my vehicle in for an oil change and let them know my antifreeze was low and told them what my brother in law noticed. After the oil change they confirmed what he had told me to be true. The service advisor explained that the valve cover gasket would be covered under the 10 year 100k mile warranty but the labor would not be because there was other parts that had to be removed so they could get to this part. I immediately took issue with this and he then got his manager to explain. His manager came out and told a complete different story. He told me that everything with the valve cover gasket would be covered, but the turbo gasket would not be. Okay. Fine. He then gave me the number to the corporate office to see if I could make a goodwill plea to see if they would cover the turbo gasket. I called the corporate office and the rep made the case and sent it in. Fast forward until today- I thought I would call to schedule the appointment to get the valve cover gasket work out of the way while I m waiting to hear about the goodwill plea. The service advisor on the phone told me that the valve cover gasket would not be covered under the warranty and they have no records of anything. I m sitting here looking at the paperwork knowing that s a lie. I ask to speak with the manager and was put on hold. The rep then gets back on the phone and says that it s not covered. I could hear the manager in the background refusing to get on the phone. I then tell them that I m going to call the corporate office because it was confirmed that it was covered while I was talking with them making my goodwill claim for the turbo line gasket. The representative told me that Kia corporate do not know what they are talking about they do not know all the regulations I then call back to corporate and explain the whole situation. The corporate office assigned me to a case manager to look into this situation. While waiting for the case manager to call me, i decided to call around to other dealerships in the area to see what they have to say. I spoke with one an hour away and he was perplexed as to why they are telling me it s not covered. I currently have an appointment with them in less than a week to have the warranty work done. I would also like to note with these multi point inspections they are not checking anything at all. They are charging for services that they are not completing. On 12/12 when I took it in for an oil change I told them the antifreeze was low. Low and behold I leave there with all green check marks. I then called back right after to ask why they didn t fill it and he told me that it s normal operating levels and low was within the guides. So please tell me exactly what I ve paid for these last 4 years of dealing with them? I would just like buyers and people who get their cars serviced to be aware of their shady business practices. If you live in the area it is well worth making that hour drive to go to a more honest reliable dealership. If they was checking these items like they was supposed to be doing my turbo gasket may have been covered under the 60k mile warranty. It could have been leaking at the first oil change for all I know because they was not doing their job. Avoid this place like the plague.

  Jarrod Hauser
5 months ago
I would like to share my experience at Timbrook Kia. I arrived on a Saturday and the dealership was very busy. All the sales associates were with customers and some had multiple customers. Allison, my sales associate, was in the later category with several customers, however she took the time to introduce herself, ask me a few questions, and said to look around and she would be with me ASAP. I was appreciative of her kind approach and agreed. I was actually shopping for my first hybrid electric. She was extremely helpful, always going above and beyond with what I needed. I highly recommend Timbrook Kia and Allison as your next sales associate!

  Julie Bittinger
4 weeks ago
Allison was amazing! My daughter bought her first car and she walked her through everything! If your looking far a car I would 100% send them to Allison.

  Mary MacDonald
a week ago
We were provided professional services and enjoyed the time they spent with us in making the decision of purchasing a new vehicle...they deserve 10 stars

  Jennifer Brode
5 months ago
Best buying experience I ve ever had!! Can t say enough about Tyler and the whole Kia team! Made me feel like a valued customer!

  Phyllis Shrout
2 months ago
CJ and Alex were so helpful and very friendly. And answered all my questions concerning my choice of vehicle. I would highly recommend anyone looking to purchase your new vehicle come see CJ and Alex. 100% satisfied.

  Latoya Miles
4 months ago
The best experience buying a car I could have ever asked for!! Allison is the absolute best and will be my go to for the car purchasing process. She went above and beyond and helped me get the car I ve been looking for. Awesome job Allison you da best!

  Sylvia Felitsky
5 months ago
Ashley T is the sweetest. She helped me so much buying my Kia Sportage. It was helpful learning all the things inside and how to operate them. I love my car and highly recommend her for your next car purchase :)

  Jessica Alburtis
4 months ago
Came to trade in my 2015 Acadia. Definitely thought this was just another let down but Allison really went to bat for us. And definitely made my dream of owning a telluride come true and all right before Christmas too!

  Bailey Alexander
a month ago
Be cautious when considering Timbrook Kia s service department in Cumberland, Maryland. While both sales and service departments are crucial, my experience with their service department was a NIGHTMARE! Despite confirming warranty-approved services, Timbrook Kia avoided calls from their corporate office and provided conflicting information regarding warranty coverage. When scheduling covered warranty repairs, they attempted to charge for additional parts. Freedom Kia dealership of Morgantown confirmed that all repairs should have been covered under warranty and provided excellent service. Timbrook Kia neglected essential checks during a multipoint inspection and falsely claimed to have completed recalls, which compromises safety. Other customers have reported similar experiences and switched dealerships. It seems that Timbrook Kia's service center prioritizes profit, delaying warranty repairs and making false claims about completed recalls. I recommend avoiding Timbrook Kia all together for the safety of you and your family. You can find my full review on their Facebook page and other sites as Google doesn t allow everything to be posted

  Mercedes Ravenscroft
3 months ago
Mike Wilson was amazing! He helped me ge into a car perfect for my family, and was just so nice and considerate the entire time that he worked with me! Highly recommend Timbrook Kia in Cumberland maryland

  Heather Westfall
2 months ago
Awesome experience from start to finish! Our Sales Consultant, Allison was super helpful and very friendly. Highly recommend

  Aaron B
a year ago
We were in the market for a new car and my wife was interested in the Kia Telluride. We drove on the lot that morning before they opened and they had at least two used ones in stock. We called when they opened and were told we couldn t test drive it, only buy. Called another Kia dealership in PA and was told the same.Ended up calling Freedom Kia in Morgantown, WV and Harry got us to test drive the one used one they had that day. Ordered one that day (in March) and just had it delivered in July.Someone we know ordered a Telluride through Timbrook Kia in February and still hasn t received it (as of August). If you value your time, money, and want to feel appreciated, go to Freedom Kia in Morgantown, WV.

  Michael Morris
3 months ago
We absolutely love our Telluride and will continue utilizing their excellent Service Department for all of our vehicular maintenance.Thank you to all of the staff at Timbrook Kia for providing the best customer service in our tri-state area!!!

  Alexis Miller
4 months ago
Allison at Cumberland Timbrook Kia is AWESOME! She ll help you with everything you need. 11/10 recommend going to her for your new car needs!

  Brent Blank
a month ago
I bought a dodge ram I was told they order a license bracket for the truck there is no bracket available for that truck they lied to me I will never be back to there dealership for any reason it was a two practice clip go in the bumper Chrysler on Winchester was the one help me out at there body shop avoid the kia dealership on mtsavage road there liars

  Cindy Lease
5 months ago
Allison and Alex are so awesome they got me approved less then 24 hours for my new car I'm just so excited and so happy if your looking for a new vehicle come and see them they will take care of you

  Barbie Wine
4 months ago
Adam Hartman is awesome. I had lots of questions and he answered every one of them!! I love my new car and definitely recommend Timbrook Kia and Adam!!

  Shantel Mcdonald
5 months ago
I am not too happy with my purchase. I have had this car for maybe 8 months and I absolutely hate it. The car itself is beautiful but I should ve looked at it a little closer. It has a lot of scratches, scrapes and dents. The sales people also knew about the scratches and didn t do nothing about it. Keep in mind the previous owners did this to the car. And the car is fairly new. Plus my sunroof is rusting I took it to another dealership to get it fixed because I still have a good bit of a warranty left on the vehicle. And I was hoping to get it fixed but Kia totally denied my claim I was furious. This company doesn t not stand behind their warranties. I also bought another car from this Kia dealership in 2021 it was a 2014 Kia soul. I gave it to my mom as a gift once I paid it off. But after I gave it to her she started having engine issues. They also denied her claim. If kia is not going to stand behind their 100,000 mile or other basic warranties they shouldn t be advertising how good they are. Because of this I will be getting rid of this car here in the next year. I will be getting something other than a Kia.

  Allie Kalp
5 months ago
Allison is one of the most amazing sales person to work with! She s is one of the nicest and friendliest people to work with. I highly recommend Timbrook Kia and their team!

  Jordan Rhoads
7 months ago
Tyler was absolutely amazing throughout the whole process! He made it a breeze, went into as much detail as we needed, and made us feel comfortable with our decision to buy! Tyler was sure to answer any questions we had and stayed as late as needed to make sure everything was set and ready to go. I highly recommend asking for him at the Timbrook Kia dealership. He goes above and beyond!

  Lisa Johnson
5 months ago
Allison was fabulous..a faithful, knowledgeable girl who excels at her craft. You are not just a customer to her she treats you like family. Timbrook Kia in Cumberland has quality people, cars, and they make the buying process a breeze! Go see Alex, Allison and Mike for a new ride now.

  Kathy Diehl
5 months ago
I recently purchased a new Kia K5, and I must say it was an incredibly positive experience from start to finish. From the moment I stepped into the dealership to the day I drove off the lot in my new vehicle, everything went smoothly.