Roy's Auto Service Automotive Repair Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julie Shelley
10 months ago
Our family was on our way to WV with our 35 camper in tow. Our 3500 dually was overheating up every hill. We called Roy s from the side of 68 in a panic. They said they d take a look right away, and they did. We dropped our camper at Rock State and took our truck to Roy s. He diagnosed the issue immediately by looking under the hood and knowing how engine should work, not by the computer. He gave my husband sound advice and we took the truck back into him the next day. He graciously gave my husband a ride back to our family at the campground. He originally thought it was one issue but after working on it, found a much less expensive problem. He could have replaced the more expensive part and charged a lot more money but instead was an honest and fair guy. We really appreciate Roy s kindness and even though our plans got rerouted, we are super grateful we took the truck to him to get fixed.

  Shan Cawley
10 months ago
My car broke down on I-68 and after having to stay in a hotel and get towed to the shop the next day, Roy took me right in. Unfortunately my engine went caputs, but Roy and his team were incredibly helpful and kind. He explained the entire process to me and I appreciated his transparency. Shannon was so kind as well, and made a really bad experience so much better. One of the mechanics checked on us and made sure we got where we needed to go, which made a bad day much better. My car might be gone forever, but perhaps it was the friends that we made along the way :-)

  Tricia Price
9 months ago
Excellence from everyone that I had contact with at Roy s Auto Service. We all know when we have car trouble it can be very expensive and very stressful. My car kept shutting off, my mind assumed that this is going to be an expensive, time consuming and inconvenient for a few days. Roy s Auto diagnosed and fixed the problem within a few hour for a fraction of what I expected to pay. Thank you for providing such great service!!

  Nick T
a year ago
Called the shop and left a voicemail to get my brakes done. Within 24 hours I received a call back, had an appointment, and got my car serviced. Excellent customer service, quick wait time, and charged an extremely fair price! Being a first time customer at any auto shop can make you anxious because you dont know what you'll get charged with. There's nothing to fear here! I recommend anyone coming here, they will take great care of you!

  jordan kendall
10 months ago
I've used them a couple times and have always had a great experience. There have been a few times where the issue ended up being something minor and they fixed it free of charge. The times I was charged, it was a fair price. Roy's is the only repair shop I've used in the area and I don't plan on changing.

  Noel Hall
2 years ago
We were travelling on I-68 and desperate for help with brake issues on our truck. So glad Roy's came up top of list in search as we got connected to a responsive, professional, competent and caring business. We were so fortunate they were able to provide service the next day and very capable and prompt - way more than we could have expected with no notice. They also fully guarantee their work and took the time to explain all details and the quality of the replacement parts.Service: Brakes

  Emily Vince
2 years ago
The first time I went to Roy s, I was about to drive 4+ hours when my car decided to have major (or so I thought) issues. Not being familiar with the area, I stumbled upon Roy s and I m thankful I did! Him and his wife are beyond welcoming and helpful. They immediately looked at my car (without even having an appointment) and explained everything to me. They ordered parts that arrived just 15 minutes later! They truly went above and beyond and continue to do so. Now I go out of my way to make sure I have my vehicles serviced only here. Roy s is where it s at!

  Tim venema
5 years ago
On Labor day my car broke down on our way to a resort in West Virginia. We were referred to Roy's by our tow truck driver and left the car and keys there that day. The next business day Roy's immediately inspected our car and communicated the issue to me, which turned out to be needing a new engine in our Mazda. It was a very challenging set-up because I did not have cell service at our resort 2 hours away, but all week Shannon did an excellent job of keeping in touch and working with us on the details of our repair and invoice. She even went the extra mile with paperwork based on our extenuating timeline. I would refer Roy's for any automotive needs. They understand and execute customer service at an extremely high level!

  Matt Tull
7 years ago
I was in Cumberland for 24 hours for my job (I travel a lot), and my battery light came on just before I got into town. I knew it wasn't my battery, because that was less than a year old, so it must be the alternator. I wasn't able to get the car to Roy's in the morning because I absolutely had to be present for my job, so I didn't get my car to his shop until about 1:30 in the afternoon.I really put Roy on the spot, but he didn't even flinch and was able to get the part delivered within 20 minutes and had my car fixed and back on the road within 1 hour and 15 minutes. That's about twice as fast as I expected it to take. He knew I was from out of town, he could have fleeced me if he wanted to, but the price was completely fair, even on the cheap side! Also, his staff was very friendly, including his wife and (I assume) his son, who was hanging out in the waiting room. The kid kept me company while I waited :)A great overall experience and they really saved my bacon. Many thanks!

  Joseph Rymasz
7 years ago
Needed brakes and rotors badly! Roy's Auto Service was EXCELLENT! Understood my situation, easily worked with me for a very good price, and did a wonderful job on my brakes and rotors for an outstanding price! Ms. Shannon and Mr. Roy gave me piece of mind knowing I had very safe brakes and rotors, especially traveling I-68 in Maryland going up and coming down those brutal mountains at interstate speeds. Thank you so much Roy's Auto Service!

  Carol McBride
4 years ago
I was referred to Roy's for my car's body work by a rep at a dealership. The best service they ever gave me was Roy's address! The work performed on my car was excellent.I have since returned to Roy's for regular maintenance. Roy's is now my go-to for auto care!I appreciate the friendliness and helpfulness demonstrated by both Roy and Shannon and all their staff.So glad I found you!

  Mike Lin
5 years ago
Roy and Shannon are honest and amazing people. My girlfriend is from it of town and broke down in Cumberland. I was over a hundred miles away. Roy's didn't have the part she needed, but they went out to get it and put her at the head of the line. Not only that, but they charged her $150 less than 2 places I called near me. I was on my way to pick her up with the full expectation of having to leave the vehicle and come back another 100+ miles in a day. Much to my very happy surprise the car was completely repaired as I was pulling in. I cannot say enough good things. Shannon even offered to help us with looking up any warranty issues should they come up, knowing we were not from the area. I would highly recommend giving them a chance at your business, they were more than fair and honest to us.

  Megan Bainbridge
8 years ago
On a road trip to Ohio I experienced car problems and stopped at Roy's for help. He was quickly able to identify the issue and was able to order parts and fix my car over the weekend. He contacted a local car rental company as well since I would have to leave my car there over the weekend. He also gave me his cell phone number to call when I was on my way back and would be near the stop since he would meet me there to get my car on his day off. It's good to know there are still good people around like Roy!

  Autumn Booth
7 years ago
These guys are life savers. My car broke down in the middle of nowhere in Maryland I luckily found this mechanic shop on Google, they had pretty good reviews so I took the chance and had my car towed for 30 miles to get to their shop. It was Saturday around 12:00p.m. When we finally made it there, their shop was scheduled to close at 2:00 and not be open Sunday. They stayed open later than scheduled on Saturday and then worked on Sunday just to make sure we got back on the road safe and sound. These people took us in, I had a dog with me they let us hang out in the shop for a while as they figured out the problem. Roy's wife called a hotel for me and booked me a room where I could have my dog. They gave us a ride to the hotel from the shop which was just so kind. They gave me an amazing price to get everything fixed. These guys do amazing work on cars are genuinely some of the kindest people I have ever met. Thanks everybody at Roy's shop we appreciate everything you have done for us.

  Heidi Fazenbaker
4 years ago
I have never been more excited to have a mechanic tell me what was wrong with my vehicle. Roy found the problem that we had been trying to figure out for months. Literally.... months. He also diagnosed another problem that we weren't aware of. Everyone was super friendly and easy to talk to and joke around with as well. Roy told me that the problem with my vehicle was circled.... whatever that means. Either way, I found a new mechanic, and one that I feel good about going to. I will definitely use Roy's Auto Service for any future repairs or maintenance.

  Darren Z
5 years ago
On our way from Virginia to Ohio, and the car broke down in Cumberland, MD on a Sunday afternoon. Roy is apparently the only mechanic in the area who answers his phone on Sunday, and he immediately drove out to us and quickly identified the problem (broken alternator bracket). He had our car towed back to his shop, ordered the necessary parts which took a few days to arrive because the assembly in question had been discontinued and had to be ordered from an out-of-state supplier (true story; in the interest of due diligence, I contacted the local Dodge dealer to confirm what we had been told), and he had us fixed and ready to go within a week. I can't say it was cheap because of the nature of the repair (he essentially had to rebuild the engine to replace the part in question), but the price was fair and reasonable. Bonus: Our van runs better than it ever has! He could have so easily taken advantage of us seeing how we were from out of town and in a desperate situation, but he didn't. Roy and Shannon are pleasant, personable, and professional, so if you're ever in need of car repairs in Cumberland, give Roy a call.

  Cooper Asay
5 years ago
Engine broke down on a Saturday on the side of the highway. Thank god Roy's is open on weekends.They were awesome in finding a reliable quick tow company, and reliable engine and performed an awesome installation job.It's always a rough experience to get an engine replaced, however Roy's friendly team and adorable dog Penelope made the experience as positive as possible.

  Simmy Vanderhoof
5 years ago
Shannon and Roy were an absolute pleasure to work with!I was moving to Milwaukee and broke down in Cumberland, MD on Sunday AND July 4th weekend. They were still able to fit me in right away (I had to spend the night because they didn't have a part, but they did everything in their power to get me back on the road as soon as possible.)When Roy got into my car and noticed that it wasn't as bad as he originally thought and quoted me at, he immediately came out and told me the good news! He ended up saving me a few hundred dollars rather than taking advantage of me!Shannon and Roy treated me the like family the entire time. Even fed me cup cakes and coffee. LolThey truly made a very difficult time much much easier on me and for that I'm ever thankful!If you brake down in Cumberland CALL THEM! I promise you they'll take great care of you!!!

  Mason gta5gmer
2 years ago
Will go here for any services that I need on my vehicles from now on! They got my car in quickly and fixed it the same day. They were professional and so caring. They wanted not only me but my children to have safe transportation. I was delaying getting my car fixed due to cost but they completed the job and I wasn't charged an arm and a leg. Thank you Roys Auto Service for everything!Services: Exhaust, Auto engine tuning, Oil change

  Dylan Waddle
4 years ago
Was ripped off by Roy s auto. They tried to put us in a hotel for the night even though they had the parts to fix the immediate issue. We were 400 miles from home and had no other choice. They told us we needed to replace all 4 coils when only a couple went out. We knew the others needed to be replaced but we just needed to make it home that night. The mechanic said it was only a 15 minute job but the owner said it would take around an hour (presumably to get more labor cost out of us). The ceiling is missing many tiles and the overall feel of the place was sketchy. When they take your car back, the windows are blacked out so you cannot see what is being done or how long they are actually working on your car. The owner that greeted us was only nice when she was taking our credit card. Overall the visit was a stressful mess.

  Deanna Gourdine
5 years ago
I was traveling for work when my engine temperature light came on. My car was overheated. I ended up getting it towed to Roy s. Shannon was very sweet and provided excellent customer service. She called the nearest hotel (Ramada Inn) and reserved a room for me and my boyfriend as well as told us some places I could eat dinner. Unfortunately, they were unable to get the part I needed, but were able to get the part the next day. Shannon called me early the next day and told me that they ordered the part and it will be in at 1. Because of the part getting in so late, she took it upon herself to call the hotel and ask for a late check out for us. She was able to get check out moved from 11am to 2pm. Excellent customer service from Roy s :)

  Phil-Jeanne Eyermann-Raines
7 years ago
I was a woman traveling alone, and just barely limped into Cumberland on a Sunday night. Based on reviews, I gave Roy's a call first thing Monday morning, and they were able to get me in right away. Roy was clear in communicating what the problem was and what my options were, he was fair in cost, and fast in service; he had me on the road before noon in a car that was happy again. Where we live, we have a mechanic who we rely on, trust, and value; if we lived in Cumberland, that would be Roy.

  Nichole Tabatt-Taylor
5 years ago
I stopped in without an appointment on my way across the country as my car had started making noise. Roy and his wife got me in right away, quickly fixed what was wrong and showed me amazing hospitality. 10/10 would visit them again, quality of work and care for customers is #1 at Roy's.

  Tiffany Arnett
2 years ago
While they were quick and easy to work with on getting my car to the shop, I was very frustrated with the overall service of my car. They replaced one part for me, but I needed another part they didn't know about until afterwards. Twice I've made an appointment with them, verified the appointment, and showed up to the shop to find they were closed without warning. No one calls to tell you they can't make your appointment. I've never experienced such bad service. I was never apologized to for those instances and they were confused when I called to inform them I will no longer be using their business. Avoid them if possible, especially if you want a complete diagnostic on your car.Service: General repairs & maintenance

  Kelley Halloran Cotton
5 years ago
My son and I broke down in the summer 2018 and it was after hours. We dropped the car at Roy s and they worked on it the following day. Their service and communication is excellent. They really helped us in a pinch!! This place is fantastic and I will definitely use them and trust them again for my car needs when in the area!! Super nice and easy to work with! Customer Service is top notch!!

  Drew Campbell
6 years ago
I've read through the reviews and I'll say this. I'm not a family member, paid rep., etc. My 2001 Carolla went down due to a problem from another corporation around 2:30 am. I got my car towed to Roy's and by the early morning they were calling me to get the ball moving on getting my car fixed. Roy and his very nice coworker (was a lady never caught her name) fought the corporation for me and continuously called them to get my car fixed, no extra fees, no run arounds & no bs; great work & great people. It's refreshing to know there are still good hearted mechanics out here. Two thumbs up for sure. Thanks guys and I will tell anyone in your area to use you guys for sure!

  Elleen Kane
7 years ago
This little family-run shop is something you'd expect to find in Maybury of the old Andy Griffin Show fame. They were friendly, reasonably priced, seemed to take pride in their work, and went to extremes for customer satisfaction. Our minivan began sputtering about 20 miles from Cumberland and in a frantic online search we found Roy's shop. With only minutes to go before the shop closed on a Friday night we called and they offered to stay until we arrived. They immediately diagnosed the problem and interrupted their planned workload to fix it over a holiday weekend for a reasonable price. They ended up having to fix it twice because the new part failed due to a manufacturing defect but they did it with no additional labor cost. They went out of their way to work around our schedule, staying late Friday and Saturday nights waiting for us and working on Sunday even though the shop was supposed to be closed. And despite what another reviewer claimed, no we aren't family or friends of anyone in the shop. We highly recommend Roy's for stranded travelers and nearby residents alike.

  Jim Sheffield
5 years ago
Passed through Cumberland on a long road trip. Roy gave me a great price on new brakes and did the work very quickly. Everyone was very friendly.Worth the visit just to see Penelope even if your car is running fine.

  Bradley Colten
7 years ago
During a long road trip, our car broke down in Cumberland, MD. Roy came to our hotel, assessed the problem quickly and accurately, ordered the parts and quickly got us back up and on the road. He did this all with transparency, kindness and professionalism. His work was excellent, he finished early and the bill was reasonable and as quoted.

  M Abra
6 years ago
On a long distance trip to go camping , my battery warning light was illuminated.The destination was in a remote area and during early morning cold weather, I had to be sure that my battery or alternator were in perfect order.Roy diagnosed that I needed a new battery.(The Altenator was OK ).Shanon ordered a new hi crank battery from the regional distributor in Cumberland.The battery was delivered in 12 minutes and promptly installed.Super service from Shanon ,Roy and Bill