NAPA Auto Parts
4.3 (76)
4703 Berwyn Rd, College Park, MD 20740
(301) 615-8161
napaonline.com
Claimed
Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Saketh Gangavaram
2 weeks ago
Curteous staff. Good store. Prefer this over AAP. Negative reviews are relatable. Mostly about operating hours and hold time on the call.Staff is very helpful. Never be rude to these guys if your objective is to get your car fixed. More often than not, you're going there for more than just buying parts. (Tool sharing, advise, & parts on-demand, etc.)
Gabriela Jimenez
3 months ago
I got exactly what I needed at a very good price and the customer service was amazing! I m so happy I was referred here.
Chuck Bowman
3 months ago
Great customer service. Always have my parts. Order overnight, pick up the next day.
anyijenny theo
2 months ago
Very poor in customer service .when you return your parts there don't have cash to give you and there are very expensive
Adrea Benedetti
a year ago
Blessings and gratitude to all!!!First off they have the best and most supportive staff ever. Cici is Heaven sent. She is a great manager who took care of my issue with excellence. Her staff is knowledgeable and very helpful.
BIG _AHK_MARCO
7 months ago
Terrible on phone service. On hold on for 25-30 mins just to get info on an order. Unacceptable telling me If you can t wait 30 mins then just call back
Jordan
2 years ago
Great staff, they were very helpful when I was looking for a replacement CV boot and I have returned for other parts like oil/filters. I appreciate their willingness to check other stores or order for later pickup if they are out of anything. Definitely beats the Autozones/Advance Autos in the area.
Darryl Big D Bradshaw
a year ago
The people that work here are incredible they took care of my problem and I was on my way. Save me 150 to 200 dollars I luv them. I wish I remember names because I would shout them out.
Paco Lito
5 years ago
The store itself is fine and and all associates are very helpful and professional. However, there is an extremely pushy and nasty looking bum on the bicycle was hanging around on the parking lot, offering any kind of automotive mechanic work for a very cheap price. Management should keep this kind of solicitors away from renown brand, isn't it ?
Oscar Painting Contractor
a year ago
They should be more serious and not play with people times. I was there at 7:30 to pick up a part and it was closed and the website says that they open at seven, so what is this?
M Knirk
5 years ago
Great service. Friendly employees. Helpful and showed me how to fix my own tail light while making sure it was done right.Will definitely come back again.
Alyssa Pagan
3 years ago
Wasn't sure if we were having battery or alternator problems. Gary was awesome and really went out of his way to help us out. 10/10 will come back for future auto part needs.
gina price
2 years ago
Overall good experience, clean organized store , Ed assisted me from the phone all the way to purchasing the parts for my car and was very nice professional , thanks Ed for your service much appreciated. Gina
Sky Walker
2 years ago
They got my Denso alternator within a day (purchased online, picked-up in-store). Quick, easy, friendly experience.
Deirdra Hughes
2 years ago
Had what we wanted, but the only staff person who was pleasant was Dav.The manager was short when one of the cashier's asked for change.
David Hanley
3 years ago
The folks at this location were friendly, had the window regulator I needed in stock, and even offered a nice discount to help me out. I really appreciated all their help.
Daniel Walfield
2 years ago
They were very helpful in getting me a new car battery, and even loaned me a socket set to change it out right then and there.
Chuck Hassenplug
5 years ago
Although small, they had what I needed, cheap prices, and the customer service was excellent. What more could you want?
Benjamen Kaufman
3 years ago
Both employees were courteous and helpful. Would definitely recommend this location!
Saul Barrero
2 years ago
Excellent person mister Ed .. friendly and efficient.. he was the one who attended me
Kitkatyaker Fishing
7 years ago
I literally drive past other auto parts stores including other "Napa" stores to get to this place. Here you will get great customer service with an abundance of knowledge.
Larell Ayer
8 months ago
They always have what I need
Stalyn Alvarez
4 years ago
The person who answers for being on the phone did not answer us. Not to mention he told us even if we gave him a minute.
Alexis Barba
6 years ago
Generous about tool sharing. And have some knowledge but if you don't know what you are looking for you may be out of luck
Jim Kiernan
2 years ago
They had what I needed and the staff was very friendly.
Victoria Ahanotu
2 years ago
My son like to go o their website to look at performance parts mods and upgrades
Armando Martinez
3 years ago
Good customer service and great prices
John .G
3 years ago
staff was not so helpful the couple of times i've been around
Kevin Reed
3 years ago
Gary was helpful and provided great service.
Ronald Anderson
6 years ago
Really helpful, would really recommend this store.