AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jay C
6 days ago
Great store. Got a new battery installed 4/7/24 around 10:30 AM. I wish I got the name of the guy who installed the battery, but he did a nice thorough job and deserves manager recognition.

  Joe Ridenour
2 months ago
Awful customer service the manager Eric I guess if you want call him a manager is of no use. Tried to use my commercial account multiple times they tell me I have to be verified by calling my business. I m standing in front of them after hours how can you verify me if my business is closed. I called back the next day to try to get everything straight only to be hung up on by the so called manager Eric who has to be a weasel because when I called back he only left me on hold and wouldn t pick the phone up. I would never EVER consider going to this place much rather just go to Advance where they actually care about doing business. This behavior also explains why the parking lot is always empty except the people using it to park for the karate school next door.

  Jennifer Pritchard
4 months ago
Eric was amazing. A shop from OC MD replaced my alternator months ago. It turns out the alternator was defective and the shop got the alternator from a diff store. I was in my home town and turns out the shop was making shady returns and it said my alternator had already been returned which was not true. Eric managed to fix it and help me get my warranty return. As a single mom I am grateful on this holiday season.

  mary Jo Haslbeck
2 weeks ago
I purchased wipers for my vehicle. The salesman helped me pick the right wipers and put them on. My visit was awsome.

  Peppermint Patty
5 months ago
AutoZone in Bel Air is fantastic. Dylan changed my battery and upon further inspection, he determined the problem was a cracked terminal end. He happily refunded my money and even tested my old battery to make sure it was still strong!

  Patricia Daniels
5 months ago
The guys here are always so friendly and helpful. I walked in late night looking for a cleaner for my leather seats for my car, and they helped me find just the thing!

  David Sorrick
3 months ago
Clerk said hello asked what i was looking for. Looked up the part and directed me down the aisle to get what i needed quick in and out. Just what i needed.

  Angela Cullison
5 months ago
Dylan was extremely helpful with finding the correct windshield wiper blades and installed them for me. Very professional and knowledgeable.

  Katie Hedges
6 months ago
The customer service here is horrible. The employees are rude and incompetent. Even if they don't know what they are doing at the store, being nice about it is customer service. They spent more time trying to tell me what I was doing wrong than they did helping me.

  Bill Becker
a month ago
I ordered parts for pickup, they had my parts and were ready to go. Can't ask for anymore.

  Jamie Schultz
9 months ago
I was in this store about 2 weeks ago. I noticed an employee towards the end of the building who was talking to someone. I didn't think anything of it. I checked out and this employee was now at the exit door, blocking it and not moving, smoking, talking loudly with someone. He saw me there and still didn't move. I and another employee had to say something to him just to get him to move. The language he was not professional either.

  Nancy Fuller
9 months ago
Dylan, my Irish lad and savior! Thank you so much for helping out an old lady in her time of need I would never have been able to do the addition of freon to my auto air conditioner without your kind guidance! Stay blessed!

  Saleema Lee
a year ago
I went in for a new bulb to replace my taillight. John and the other gentlemen in the store went above and beyond to ensure I was taken care of. They walked me through the process of replacing the bulb step by step and they suggested a great starter tool kit for my car which I now keep in my trunk. I m very thankful for their excellent customer service and willingness to help me instead of take advantage of me being that I m not the most knowledgeable about cars. I would recommend this store to anyone! I was in and out in no time!

  Rockfish Empire
5 months ago
The cashier was impolite and not informative. Gave me the wrong kind of torque wrench too.

  Mike Scheers
a year ago
I came in today and what I thought would just be a simple transaction turned into a great costumer service experience! Dillon was a god sent. I had a particular problem with my car and Dillon not only assisted me on what I needed, but gave me great advice on what to do with my car and I can t thank him enough! Highly recommend this shop!

  Jim Kuterbach
7 months ago
They didn't have what I needed, but that isn't the reason for the one star. The workers were incredibly rude and had no interest in actually "helping" a customer.

  Stacy Turner
a year ago
Absolutely awesome customer service! We needed a new battery, it started raining as soon as we got there but it didn't matter! They helped us get the right battery and then helped us change it! It wasn't an easy swap, and the rain didn't help. Thanks so much guys! Top notch service!!

  todd
a year ago
Usually a great staff. Not on the ball tonight. I came, browsed for 5 minutes in the same spot and left without even an acknowledgement. They didn't have the part I needed,or at least I don't think they did. The 1 guy was too busy talking about how much more money he makes as management. I will go back, because this is the 1st time this has happened. None of the usual staff I see there were on shift tonight.

  Josh Dudley
3 months ago
They don't know what parts they have or not but they are always nice

  Melissa Bosley
a year ago
The guys here did a great job. Came in asking about a brake light and just wanted help finding the bulb. The gentleman I spoke with came out to the car, verified which bulb was out, and ensured that all the other lights were working. Definitely went above and beyond. Wish I could remember his name since he did such a great job, but I neglected to check his name tag

  Kathleen Kelly
2 years ago
I stopped in for an issue with my license plate on 6 Dec at 800 and the sales rep grabbed his drill and fixed my front plate holder in minutes. He was helpful, friendly and professional wouldn t accept a tip. I ll be a forever customer now! Thanks.

  Steve Allcock
7 months ago
Went in there for a quick purchase and walked out in 4 minutes flat - great service

  Lowell Sheets
10 months ago
Dylan was awesome and really helped when a battery I bought was bad. Highly recommend this place. Great service and prices too.

  Deborah Clifford
2 years ago
I came in to get a new bulb for my headlight. I had never replaced one on my current car. The gentleman that helped me did not hesitate to jump and install it for me. I am not sure what his name is but I came in on Saturday 12/18 around 3:30. I just wanted to recognize him for the excellent service. Thanks!

  Vipul Thakkar
3 years ago
Outstanding customer service. I went their to buy Head light bulb for my Odyessy. I tried for half an hour to pull the old bulb out but couldn't do it. I requested for help, store personnel spend good 20 minutes to pulled it out. I hardly see such a fantastic customer service. Thank you Matt and the other personal (sorry did not notice the name) for helping me out.

  Greg Sentman
2 years ago
I purchased a optima battery in August of 20 went to start my Jeep yesterday and had .02 of a volt. Called Auto Zone this morning and all I had to give was my phone number. The let me know what my warranty was and advised they had it in stock. Got there after work and was sitting on the counter. With all the people who post things when they go wrong I try to post when they go right. I am now a loyal Auto Zone customer for all my parts going forward. I also will recommend to all my friends as well. The great attitude and customer service is a must when you can get anything delivered to you in a day at home.

  Lisa McKenney
3 years ago
Wonderful service! Went to buy some windshield wipers for my VW and was greeted the moment I walked in. They helped me find what I needed right away and even installed them for me. Thank you Clinton and (the other nice young man, didn t get his name)!! You guys are awesome... absolutely the best customer service I have come across in a long time!

  Emmanuel Nazario
3 years ago
Outstanding customer service. I went there to purchase a headlight bulb for Hyundai. The staff checked up on me and asked if I needed help and even though I had the correct light bulb, they still explained the different types of light bulbs. It seems small but this type of customer service goes a long way!

  Brianna Larrimore
6 years ago
Just needed wiper blades and installation -- they offered to install them free after purchase, which was nice. The cute sales associate (I believe her name was Rose?) didn't make me feel at all shamed for not knowing what I was doing, she helped me choose a pair within my budget and while she installed one blade, she let me watch and even taught me how to do the other one. Lovely woman, super friendly and helpful, and definitely knows what she's doing. Thanks!

  Brent Hott
3 years ago
Typical store that sells auto parts and accessories. Immediately upon walking in I was informed that two people were on lunch and they could not help me. Yet they are behind the counter working. Not a big deal but not sure how you can eat your lunch at the counter. Overall easy transaction someone ended up helping me return and purchase a few items.