AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eric Heinze
a week ago
I had to get my wiper blades replaced in the rain. I accidentally bought the wrong one but a worker named Charles was able to help me out and fix the issue he even helped me install them.

  Josh Dudley
5 months ago
People always joke about these big parts stores they need year make model and can only tell you what computer says. But it's not always true, as someone who modifies everything I own I needed a smaller belt for my alternator because I had put an aftermarket one on. Dude at counter took me back to belts and we found something that worked perfectly.

  Yeshua Yackofski
6 months ago
If you need an autoparts store where you want to get the completely wrong parts for your vehicle, this is the place to go. Completely wrong front and rear brakes. Sucks because I argued with him about what the front and rear look like. Now I have to return the wrong brakes for the right ones at another location where they can properly read the screen. The best part was that it was the know it all manager. I do love being right, though.

  Scott W
10 months ago
Purchased a battery at this location. When purchasing, I was asked for my telephone number. I advised the gentleman behind the counter I did not want to give out my number, as I don't need any more spam calls when these companies sell off this information to third parties. The gentleman said no problem and advised me I had 90 days to bring back the old battery for a return on my core charge. I brought back the old battery on 05-15-23. Jim was the associate I dealt with. Jim then asks for my telephone number. I advised him I don't have one on file with them as I do not want to give it out. With a nasty look on Jim's face he looks at me and says "you don't have a telephone number?" Repeating myself, I again told Jim I don't have one on file with them and am not going to give it out. Jim then tells me he cannot return my core charge without a telephone number. I advise Jim this is not what I was told when purchasing the battery. I then asked Jim if I should just take the battery and leave then. Without saying anything Jim aggressively spins the computer screen around towards me and shoves his finger at the screen pointing at the box that says "customer telephone number". Now, for the third time, I tell Jim I am not going to give out my telephone number and that I can just take the battery if he does not want me to leave it there. Jim, again not saying anything, spins the computer screen back around. He then pauses, gasps, then begins banging the keyboard with his index finger. Jim then says to me "I need a telephone number for the warranty." I advised Jim I do not need a warranty and for the fourth time not going to give him my telephone number and do not need the attitude he was giving me and again told him I could just leave with the battery if he wished. Once again without speaking Jim begins banging on his keyboard. He then prints out my receipt and hands it to me. I tell Jim I don't appreciate his aggressive behavior towards me as it was completely uncalled for. I turn to leave and say to Jim that I would make sure to leave a review of my experience at this location and he then has the audacity to say that I was being "rude" for not giving him my telephone number.This is not my first run in with AutoZone and being asked for my telephone number. At a different location when purchasing wiper blades at checkout and asked for it and telling the clerk I do not want to give it out I was looked at and the clerk stated to me "what,....you don't want to save money?" Hey, I get it, some people want to join these companies "reward" programs and or warranties. I however, choose to not. Clearly, AutoZone has trained its staff to do whatever it takes to obtain your personal information, to include speaking down to, be aggressive, and lie to its customers. I will be taking my business elsewhere.

  Lenny Pierce
8 months ago
Every time I get parts from this autozone they are wrong! Any questions I ask they either don't have an answer or are wrong. 2 times now I was supposed to get a $20 store credit reward both times it just disappeared and I was told to call customer service about it. Go anywhere but here if you can. If you have to come here verify the parts you numbers yourself to ensure you are getting what you actually need.

  Johnny Jones
2 years ago
The manager Jeremy and his staff went above and beyond to help me with my car which had left me stranded. I can't say enough good things about them. I have been in the automotive industry for over 30 years and have had a lot of experience with auto parts stores. I can truly say that this group of guys took it to another level. I think that other auto parts should follow there lead for I have not experienced this much help in years. Thank you guys very much for all you'll help, I truly appreciate it! Johnny

  Rob Hitchcock
a month ago
Super friendly. Really helpful.

  KC Dawson
2 years ago
We came in a little confused about what products we needed for our car, Jeremy went so above and beyond for us answering every question we had. He also took us around the store gathering all we needed and explaining what the product will and how to use it. Jeremy and his co workers were all very friendly and respectful, even more so than the location off of Baltimore Pike. We will definitely be coming back for sure.

  John Thompson
3 years ago
Came to get brakes for my pickup and ended up with a huge mix up of part numbers, which then created even more of a problem with warranty exchanges. Jeff the manager took it all in stride and kept a good attitude about everything. He worked seamlessly to get everything completed and corrected. Very professional team. I will be shopping here again.

  Brad Ogle
2 years ago
Very Helpful Staff. I pulled in with a broken belt. He double checked my belt length and offered to lend me wrenches to get the new Belt installed.Love the new closets home location too.

  Sara Lyons
3 years ago
I went in and needed new windshield wipers. Yusuf was incredibly helpful! Not only did he tell me what the best wipers were for my car but he helped put them on as well. Extremely knowledgeable and friendly!

  Drew Shifflet
a year ago
Can t say enough about the great service provided by Jim Meredith. Good old-fashioned patience and generous customer care.

  Virginia spencer
2 years ago
By far my favorite AutoZone store. Every time I go in the store I am greeted with a warm hello and how may we help you . Also, it is the cleanest AutoZone store I ve ever been in and that s saying a lot because I ve been in quite a few AutoZone. Again, every single associate is very nice so I travel from my County up to Forest Hill to make sure I shop at the Rockspring AutoZone.

  Megan K
3 years ago
First time going in, just for some oil for my car. They asked if I needed help, I thought it was nice! And I get up to the register and all the guys are extremely helpful, hilarious and fun to talk to! Best employees here at this Autozone

  Jerry Taylor
3 months ago
Very helpful to a non-technical person.

  Calvon Bowden
a year ago
Bobbie and DJ were amazing. Very patient people even near closing hours! My favorite Autozone location

  Ryan Buchler
3 years ago
Went there for parts, restoring an old Corvette. Guys were super helpful and knowledgeable, thanks so much, I ll be back!Go see them if you re working on your car, they were awesome!

  Jane Knott
a year ago
Usually have all the parts my husband may need for a quick fix. Also, Great place for them to help you with a battery.

  Glen Wiedeck
a year ago
Horrible service , could not change battery because it was dark out . In a shopping center with bright lights. Very lazy staff

  Samantha Hall
2 years ago
The employees were nice and professional and Autozone has anything you may need! Definitely has different sized belts I can tell you that for sure! Lol

  Paul Lettieri
2 years ago
Great staff!!! Extremely help and attentive. My number 1 go to spot for all my automotive needs.

  Darlene Riley
8 months ago
We had a problem with the car we were driving and we stopped at AutoZone to get some information and help.

  Abdul Shakoor
3 months ago
Nice to have them in area

  Joseph Engle
a year ago
These guys are great help, always friendly it don't matter if you call or come in always friendly and willing to help especially the morning guys. Thank you.

  Donna Ingrassia
2 years ago
The team at this store is very friendly, knowledgeable and helpful. I will definitely be visiting this Autozone again. Great experience.

  Joshua Giordano
2 years ago
It's clean, well stocked with essentials for routine auto work, and the employees are really nice and helpful.

  Thomas McCarty-Gibson
a year ago
Better than the bel air location, but you didn't hear that from me

  Jeremy Mabe
2 years ago
Awesome associates, awesome customers, you can't ask for a better experience!

  Fadi Bunni
2 years ago
Best AutoZone place I ve ever been. I am grateful for your help. Thank you

  Nate Hosmer
3 years ago
Nice looking store great atmosphere just need more employees