Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Spencer
4 months ago
Oh boy, strap in for this tire-adventure! So, I roll up to this place, ready for a tire swap. Guess what? They were missing the right socket for my wheel. Like, seriously? I half-expected them to whip out a butter knife and suggest we give it a try.I play handyman, offering them the perfect socket from my own tool box, and they hit me with the classic "Sorry, we have commitment issues with outside tools." Sorry we arent gonna be able to do your tires today!Next up, the oil change drama unfolds. I opt for regular oil, and suddenly they act like I just asked for a gallon of unicorn tears. "No can do, sir. Only full synthetic in this joint!" I decide to bail on the oil change, and what do you know? The oil change gods decide to bless their pump, and suddenly, they're oil change works again. Must be a magical pump!In conclusion, if you enjoy tire mishaps, tool commitment issues, and oil change pump miracles, this place is your one-stop-shop for unexpected comedy. Save your time and money, go elsewhere for a tire and oil change.

  Debbie Hunt
4 months ago
Went in to get a battery and four associates where in the little room gabbing while there was a line of people waiting to be waited on. Finally all four came out and still were talking and ignored all of us. Then the manager opened her mouth and ask if everyone had an appointment. Some said yes and some said no. The ones that said no she told to come to the register to be waited on. While still having their conversation amongst them. Soooo rude. You are on the clock wait on customers first!

  Gary Turner
6 months ago
Went in today to have a flat tire repaired or replaced. Was told replacement was necessary, that's fine I was not shocked. Unfortunately, they did not have a part that was necessary to do the job. Seems to be a regular thing with them, they either don't have the part, or it takes hours to do even the simplest job because they are either inadequately or incompetently staffed. I hear they are phasing out the auto centers-good riddance, do us all a favor please. Anyways, they sent me over to the Dundalk auto care center, which is where it gets real good. Surf on over to their reviews for that part of the story!Service: Tires

  Michael's Spectrum
6 months ago
A+ from turning a frustrating experience into a positive one. De Andre and the team quickly were able to give me a new tire after a miscommunication. His quick thinking, compassion and solution oriented service needs to be applauded. Thank you Carrol Island Auto, I will recommend this place to family and friends. -- D. Conklin

  Brigitta Moon
10 months ago
They say it s walk-in but it s not. You can t make an appointment for an oil change, so call before you make the drive and waste gas to see if they are actually doing oil changes. They service appointments first (you can t make an appointment for an oil change). If they have time for you after hours of appointments, they ll try to fit you in, except someone may make an appointment on line. I wasted gas and time. Because this place was not close, I agreed to wait. The woman at intake told me it s up to me if I want to waste my Sunday waiting on an oil change.

  Kimberly Berends
a year ago
Called first thing in the morning to schedule an appointment to put a tire on for me. They said they don't schedule appointments, you just come in but we are behind right now and to come back between 11-12. So I take off work to drive 30 minutes up there for a tire just for them to tell me they aren't taking any more customers unless they have an appointment! Wasteof my time and gas

  Susan Bacon
7 months ago
Waited 6.5 hours just to get 2 new tires on my car. I arrived at 7:30 in the am. I will never go to that service center again. The service was horrible.

  Jay A
11 months ago
Literally just got my oil changed here. Tell me why it s black. I feel like I got ripped off. I want my money back or a proper oil change. Gonna contact corporate if matter isn t resolved.

  Bryan Babcock
2 years ago
Arrived at 7am for an oil change. I requested windshield washer fluid and Debbie said that was not an issue. Hour later, I pay and walk outside. The mechanic doesn't remove any of the plastic out of the car and tells me he is out of windshield washer fluid. So I go inside to purchase some and Debbie gives me a free bottle. I appreciate that, but when I open my hood there is a wrench laying on top of the engine. I checked the filter with my hand and it was loose. Oil spilled all over the engine and oil cap. I returned the wrench, but will not be returning to this Auto Care Center.

  Damon Young
6 months ago
Waited an hour in line just to be told they don t take appointments and it s a two hour wait. Also began calling the store at opening to inquire about services and no answer after multiple attempts!

  Christina
2 years ago
It was my first time using Walmart auto care at the Carroll Island Walmart . I Went in to get all 4 tires changed with the added insurance on each tire. The wait time was a little over an hour which was expected ,the waiting room was clean and the chairs were socially distanced. Ms.Debbie the front desk manager ( I assume that s her title , I apologize if I m incorrect ) was VERY friendly , informative and honest. I really appreciated her hospitality! I m giving 4 stars due to my appointment not being properly scheduled which was NOT Ms.Debbie s fault at all. I came in earlier in the week in person to schedule my appointment and an older gentleman who was also friendly scheduled my appointment via iPad. Unfortunately, upon my arrival my appointment wasn t found in the system but Ms.Debbie was still able to accommodate me and I was able to keep my 8:00am slot that I had originally scheduled earlier in the week. Besides that minor hiccup everything else during my time there went smoothly. I intend to return to the Auto Care Center Caroll Island in the future for all my tire related services.I felt for services & tire purchase that everything was fairly priced. Just a bit odd that if you want to keep any of your original tires they don t return the tire WITH the wheel . JUST the tire itself which kinda defeats the purpose of using it as a spare I only had it removed so I can have insurance on all 4 tires and not just 3 but , like I ve said that s what the insurance I purchased purpose is to cover any tire damage. Overall , I am happy!

  Rich Bell
2 years ago
Came in Monday for two new tires. Tires weren t balanced properly. I brought it back again on Thursday to have it balanced. Balance is just as bad, if not worse, and my front end is also making a ticking sound now. I m supposed to come in for a third visit so they can take care of it . I ll take it in again on Monday, when I m available to waste more of my free time, and hope the third time is the charm.Cannot recommend this place to anyone currently. Which is a shame because they have done a good job in the past.Update: I went for the third time and the balance still wasn t good. I gave up. Now here we are, 8 months later, and the steel belt is showing on my left front tire. Waste of time, waste of money, and damaging to my vehicle. What will they do about this? Probably nothing. Lost my business. Going somewhere else in the future.

  Victor Robinette
5 years ago
My daughter had an oil change there the first time. The second time her car was running rough. She checked her oil at work and no oil on dip stick. She added oil. She took it back and they she had leaking drain plug. They replaced the drain plug and gave her a free oil change. This all happened within 3 weeks of oil change. Make the long story short. They don't document nothing as what they replace. No millage indicated. This has been total negligence on there part. Now her motor is shot. They finally took responsibility for there actions. It cost over 4,000 dollars for another motor and install. We only had this car for three months. I will never take my car there for oil changes. I would suggest this to you. Better off going to Mr. Tire. Believe me they tried to put the drain plug on me. This car was fine before they got there hands on it. They tried to cover it up but I'm smarter than that!

  Daniel
a year ago
While Walmart has cheap prices, don t get auto work done there. I went there for a simple tire and battery change. This department is extremely dysfunctional. It is evident that incompetence and laziness run rampant there and you are better off paying a little bit more elsewhere.

  Allie King
5 years ago
The man at the front desk isnt's welcoming or really friendly at all. Acts like he'd rather you not be there or ask a question. He also typed incorrect information in the computer about tires I was purchasing. Luckily, the mechanic caught it. It takes 2-3 hours for a simple oil change. The bad service along with long wait times make it worth it to me to take my vehicle somewhere more expensive.

  AH AH
a year ago
Don t waste your time buying tires from any Walmart. They will charge you for road hazards then won t fix your problem months down the road. Avoid avoid

  Xanifer
10 months ago
Eh I go because it cheap and and anyone can change a tire and oil but I've had one stripped nut and why the hell do I need an appointment if it's going to tske over an hour to even start my oil changeMonths laterHave appointment for oil change and tire rotation and I'm there for over 2 and a half hours

  charon shifflette
a month ago
This place was nice and clean and everyone was very professional

  Sreeviyda Keelapandal Sundaram
4 years ago
I went there for oil change. Just before oil change my cigarette lighter was working I charged the phone to show directions and the next day after the oil change when tried to charge the phone cigarette lighter doesn't work the fuse is intact. When I examined further I found they changed the cigarette lighter. I see the dash board panel is opened.

  Joe Firedog281
5 years ago
I will never use the Wal-Mart auto care again. They would not replace my battery. Was supposed to have five year warranty. Battery was almost 18 months old. Very rude guy behind the counter. I had to leave the battery for 4 hours so they can (deep charge it). Which to No surprise it was dead. Would not replace it. I would have been happy if they prorated it. Go to Advanced Auto same Shopping Center. They were very helpful even installed the battery for me.

  Sunita Khanal
2 years ago
I changed tires and headlight restore at this auto care. They have great customer service. They did everything within an hour and did awesome job.Highly recommended.

  Kimberly B
4 years ago
Debbie, the manager, at the Bowley's Quarters Auto Center, and her staff were very kind and professional. They installed my headlight bulb and had me on my way in no time. Thank you. Your kindness and work ethic are truly noticed.

  tiffany Riddle
5 years ago
Excellent customer service. I applied for a walmart credit card online about 2 weeks ago, I haven't received the card yet. The associate walked me through the process of using the card in the store; great job.

  Matthew Malick
5 years ago
Cheap and good service. I docked a star because they took my number (it was going to be 2 hours so I left). I came back after about an hour and a half and waited in the waiting room... after 30 more minutes my car wasnt in the garage. I checked outside and it was already done... they didnt call or get me when I was in the waiting room.. pretty upsetting.

  Wil Mil Man
5 years ago
Just like most auto centers, oil changes, tires, and a few other minor services.The staff, are ok. Prices are petty good on tires! So far haven't had any bad experience s yet! Worth checking out!

  kronon exima
7 years ago
Ordered tires online, had them shipped to the store. Arrived at the auto department and the guy at the register set me up with what I wanted in a quick, amicable and professional manner. Was given a timeframe for the maintenance that was reasonable in length, and the work WAS completed within said timeframe. Overall the entire experience fully met my needs, warranting a rating of 5/5. Also special shoutout to LAWRANCE who was a total boss!!!

  Gary Rebuck
5 years ago
Was extremely disappointed with the service that I received at Walmart Carroll island. There was only one tech in the service area . Seems that the other techs scheduled to report this day called out. Took almost 3 hours to get a simple oil change done.

  Kim Kepler
5 years ago
They take care of you here and I definitely recommend the tire protection. Got a piece of metal in my tire from roadwork. Tire was flat by the time I got home. Took it in the next day and was out of there in less than 20mins with no charge thanks to the tire protection. Worth it!

  David Harvey
6 years ago
I get here at 1pm to drop off my Jeep for a quick oil change. I spend 15 minutes with the sales clerk they have at the counter. She has no idea about cars and no idea how to ring on this machine. I am patient with her and figure she's new. They finally get me situated and take my key. They tell me 45 minutes. My wife and I go to shop a little. Its been about 1 hour and we are almost finished shopping. They call my name over the store speaker which is unusual. I go back and ask am I ready. They havent even started. The woman rings me up for the wrong thing all together. Then a mechanic comes from the back and asks what kind of oil I want??? I have already told everyone. They come and tell me that I have a nail in my tire and that was why my tpms light was on. I said awesome I'm glad you caught it thank you. He says no problem. Then they pull my oil and I say great. How long? And they tell me another hour. I'm boiling now from anger. I go off and just walk the store on a Sunday afternoon. How miserable. Finally go back to see if I am good. And they say yes and I ring up all my things. The sales clerk(the new girl from earlier) is there and screws up our groceries. It takes 20 mins to ring us up for our items. They added wipers to my car and I asked if they were on the autobill and she says no and asks me to retrieve on from the shelf so she can ring seperate. I go grab one and come back. She rings me up for them and finally we are finished. Then my wife looks at the reciept and we WERE charged for the $35 pair of wipers. I go back and tell the woman. She apologizes and sends us to customer service to get a refund. FINALLY we walk out of the store and go to my car. I put all my stuff away and get in to drive off. I notice my tpms light is still on and I dont have a new updated sticker for my oil change. I scream and go back in and ask why my light is on and where my sticker was. The woman sales clerk is gone(Thank God). The mechanic from earlier comes out. I ask why tpms light is on and he tells me that the light is on cause there is a small nail in my tire. And I said yeah but why would it still be on after that? He said. Oh. I never took it out. I throw my head down on the table. At this point I'm about to have a heart attack. I asked why in the world he wouldn't have taken it out. He tells me now he'll do for free and give him 25 minutes. I'm dead. All this........ literally. My wife and I spent all day here. It was my first day off in 2 months. Please please please get knowledgeable employees. Thank God we didn't have any cold food. Never going back there and I have supported that walmart for years. They have gone downhill lately.

  Alfred Baker
7 years ago
I had an Oil Change done at your location and the mechanic who did the Oil Change used a different oil not approved or recommended for my vehicle. I have contacted a local GM retailer and they said that the oil that was used for my vehicle could in fact void my warranty if an issue comes about. I talked to the mechanic and cashier in the Auto and Lube Department and all he said was "Oil is Oil". There is no reason whatsoever to put High Mileage Synthetic Blend oil in a car that does not need that oil. I asked the mechanic to put the right oil in the car and he refused to, only to cite that I would have to pay for it. You shouldn't have to pay for negligence committed in this instance. I will call my bank and fight this charge as I wasn't given what I supposedly was paying for