Thompson Automotive Group

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Crutch Field
a year ago
Michael was a great salesman, and presented me with a great deal I didn t know I qualified for. Process was surprisingly painless. Definitely recommend.

  M&S Rosenfeld
3 years ago
Bought a used car 3 months ago. We were promised three free oil changes. We go to redeem one of those oil changes and guess what? NO ONE at the service desk can find any record of the promised oil changes! Then, Corey, in service tells me about how that must have happened at the "other branch" of the dealership -which was sold. Imagine that! Getting f-cked over by a dealership s service department! We have a fleet of commercial vehicles and you can bet WE WILL NEVER buy another car from Thompson s.

  Moaz Bulbul
6 years ago
It seems that they have a solid line of cars but the management and HR may need to review the quality of salesmen they have. Tried to help a friend buy a car with translation due to his lack of English speaking ability, salesman put together a deal and customer wanted to know the break down of the price. Salesman said that we are making things too complicated because we are asking questions. Do salesmen expect customers not to ask questions about price break down? Maybe they have too many customers because it is tax season and they do not care about every customer that walk in. Either way, I believe Thompson Automotive Group is a great company but some of its employees may bring its reputation down. This is a customer service industry and if the salesman get to a level where he tells the customer " I don't want to sell you this car anymore" , then he is not qualified to be in that role. Every HR should ask its employees to treat customers with respect & dignity regardless of customer's type. you should not expect that every customer is coming there to put money on the table and walk out with a car. salesmen will be tested with tough customers sometimes. so this could be an individual mistake that the company needs to monitor.

  Crystal Weimer
6 years ago
Everyone is Great and helpful at Thompson MAZDA in dundalk on merrit Blvd. Each time I go to have a vehicle serviced, I am able to get in quick and my cars ( not just my mazda) get exactly what they need. Great prices for the things I have had done. I MOST DEFINITELY WILL RECOMMEND THOMPSON MAZDA FOR ALL OF MY SERVICE AND PURCHASING NEEDS.

  Darryl l Gibson. Sr
5 years ago
I Gave My Offer on a 2009 Ram with 61,000 miles a 9 year Old truck. that was going to take me 5 years to pay off. They let me walk out the door with a 20,000.......... Dollar check from my bank. I thought thompson automotive sell cars. the last counter Offer from thompson automotive still didn't seal the deal. I had the Money In Hand. I give them 5 stars because that. 9 year old truck is a good deal. Someone will be happy to find it

  Richard Burgee
5 years ago
Charles Cadden was a great salesman at the dundalk location. Very friendly and personable and got me the best deal on a truck I really love. Thanks Charles so much! I'll definately be seeing you in the near future!

  Jonah Martin
5 years ago
Did an AMAZING JOB on my vehicle!!!! Great service, great staff, that communicated with me properly and my car looked amazing when I picked it up!!! I'm definitely glad I opted to go with them! Thanks guys!

  Julius Simpkins
2 years ago
My daughter got the car that she wanted and I got the payment that I wanted. They worked with us and we are truly satisfied.

  marcus dyer
4 years ago
They sold me a lemon. Not a bad car but an actual lemon. When I told them I was allergic to lemons they started throwing them at me. I ve been hospitalized twice because of this incident. DO NOT SHOP HERE!!!

  norma hona
4 years ago
I have fantastic experienced with Charles Cadden , he was so helpful, accommodating and made it so easy for me , was so honest and no hazle with the transaction , just come and go ! Enjoy the ride !!!

  Jeanne Morris
5 years ago
My son bought a car from this dealership, and every time we called with questions, we were given abrupt answers as if we were taking up someone's precious time. That certainly wasn't the case when we were making the purchase. Very disappointed.

  Jennifer Kuchmas
2 years ago
Will not be taking my car there every again. My son got his oil changed and they are now charging their customers a fee to store your information. Check your service bills, they are charging $8.66

  Jake Garten
6 years ago
I bought my vehicle at Thompson Hyundai and returned for routine serving. The waiting area is comfortable and the staff fast, courteous and professional.

  Nora Borkman
6 years ago
Bought a new hyundai elantra 75ooo miles tires i have 2000 miles on car and tiers are shot been a customer 20 years they want me to pay 242 dollars for 2 tires they give me 2 i can get 4 for 240 makes no sense i dont recomend thompson or will i go there again after a month Mr Joe Lyons took care of my tires he reimbursed for all four tires so now I can say I'm glad he took care of the problem

  Retha Shaw
3 years ago
The associates are always so happy and very nice to their customers, they take the time to assist each customers as individuals, I would recommend them to anyone who wants some one who cares

  Paula McDonald
4 years ago
I have purchased 3 cars from them. Their customer service is great. They explained everything they do to your car.

  Faith Short
4 years ago
Charles is very nice and was VERY helpful! All of my family comes here and I was referred to him by my brother because he said he s the best!

  CW Farmski
6 years ago
Thompson Automotive is one of the top dealers in Baltimore. Period. Fantastic staff, honest and clear pricing, and great selection.

  miriam wangechi
6 years ago
Checked in for safety recall of my Hyundai sonata.friendly people.the service was fast.got free oil change. Awesome

  Will Yarbrough
3 years ago
Always have a positive experience at Thompson through sales and service. These guys always make you feel appreciated.

  Edward Pazdan
a month ago
No desire to sell

  Robert Jacobs
6 years ago
Just had some work done on my 2016 Tucson and all the work was done and had my vehicle back that evening, always take my vehicle to Thompson Hyundai.

  Lori Meehan
4 years ago
We love coming here and working with Kathy. Best experience over and over and over!

  Alicia gray
4 years ago
Just went to drop my boyfriend off to pick up his car. Very professional place.

  Jes Shuga
6 years ago
Very helpful service center. Great job

  John
6 years ago
Bought 2 Hyundai's went to Toyota won't be back.

  Romey Adams
4 years ago
Oil change and and out.great customer service

  Francis Smith
6 years ago
Just a regular dealership. Don't expect much

  gary bowman
6 years ago
Good Deal on New Vehicle

  Carol Cather Donatelli
6 years ago
Did work as requested for most part