Norris Honda - Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Monica Jones
2 weeks ago
They charged me over $100 just for a diagnostic, and wanted to charge me $2,200.00 to replace a water pump. I had my vehicle towed to my usual shop for $10, they did a free diagnostic, and the repair was completed for under $1,000.00. It was just a reminder of why I stopped going there, or to any dealership once the warranty is over.

  Simeon Sanders
a year ago
I had my son go in to get an oil change, nothing else. I ve never paid more that $55 for an oil change - and that s without a service special. And yes, that s with full synthetic oil. I understand prices go up, but an addition $20. I didn't realize oil changes skyrocketed within the past couple of months.I am concerned as I did not receive a call about an oil leak. Instead, my 17 year old son was asked "if he wanted to do the oil change." Norris Honda has ALWAYS called me when they found something. Even when I have physically waited on the premises, I received a call to which I replied "I'm here." Today, no one called me and instead tried to pin the decision on a minor. I'm glad he had the wherewithal to say no and decline the service.UpdateL 4/11 - I spoke to the one of the service managers and appreciate that she reached out to me personally to discuss. She apologized for the confusion as one of their service leads is still in training. I'm hopeful Honda will consider disclosing some of their base pricing packages such as oil change. Prior to this iteration, the pricing was visible (e.g., see Heritage Honda's service booking engine). Also, you used to be able to book just an oil change and not be pinned to additional services. It should be up to the consumer at the time of booking to choose which services he/she would like. In times like these, consumers should not be "locked" into A123, B124, etc. when booking the service they'd like to have done. I understand the rationale for not placing the price, but when your service experience is exceptional, then pricing to the consumer may be less of a concern.

  Terri Barton
2 years ago
for six years I have had my oil changed at this location and it usually takes less than an hour plus a car wash. I went for my oil change on 8/5/2021,made an appointment online for 10:30 am. Arrived at 10:20. Three HOURS later I was able to get my car and leave. No one bothered to tell me what was happening or why so long. Every hour I asked my tech what's happening to my car. Explained there was 70 appts. that day. Not my problem. The third hour I requested my car back whether service was done or not. Oil change was done but car remained sitting in the back without notification to tech that it was done.Three Hours!! Never got a car wash, no paperwork. Discussion on the status of my brakes as requested not done. Condition of tires not discussed. Yes I wasn't charged for the oil change but that's a minor point. Will not return again for sure. Poor service.

  Chris Todd
7 months ago
Re-rateI'm sure this place is great for an ICE vehicle. However, the last time I got my PHEV serviced there, the technician missed the fact that the 12v auxiliary battery was shot. This ultimately caused me to get stranded out of town when the undervoltage triggered a cylinder misfire error. I had to use roadside assistance to get my car towed. Then my insurance company raised my rates because the towing was counted as a "claim".I just can't use this dealer location anymore.I'm sure this place is fine if your car isn't a hybrid, PHEV, or electric.Previous reviewThe staff is friendly, honest, efficient, and timely. If you have an ICE vehicle, you will almost certainly experience 5-star service.My only reservation is that Norris Honda apparently has only one mechanic that can diagnose error codes PHEV.

  Tracee Robinson
4 months ago
High priced for servicing their own brand of cars for NO reason!

  Jason Verney
a year ago
Service was good. The only reason I give it 4 stars out of 5 is because the car wash wasn't working, again. I see their car wash like the McDonald's Ice Cream Maker, always out of order now a days.

  Barbara Ready
6 months ago
Had an appointment; however, my awaited time was three hours. Very unacceptable

  Joshua Wacker
2 years ago
Fast, simple and to the point. Had to take a vehicle in for some maintenence. Online process was easy and comprehensive. The tech was easy to talk to and checked me in under a few minutes. Estimated time was an hour and they got it done in under 45 minutes. Definitely coming back for more work on the car.

  Patrick Flanagan
a year ago
Just another positive experience with the service department at Norris Honda. They perform the work quickly and professionally and we maintain both our Honda's at Norris. Thanks to Greg for loaner car arrangements.

  Evan Kirschenhofer
3 years ago
Had a warranty covered radio issue with my Honda Passport. I scheduled an appointment online with ease. Dropped the car off and had it fixed by the next afternoon. They had a continuous open line of communication with me the whole time and let me know exactly what was wrong and how it was fixed. Will continue to take our Honda to Norris.

  Danielle Smith
2 years ago
Absolutely the worse experience ever!My van is four years old and it failed the emission test. Take it to get serviced. My appt was 8:30a, no one called or anything to give me updates. So I called the NEXT day and they said absolutely nothing wrong and it will be $130 because they ran a test. Fred Hassell was manger and was extremely rude when questioned, ever started cursing at me when I never cursed. I will NEVER buy a Honda vehicle again!!

  Leilani Andolana
a year ago
I did an oil change with tire rotation at the Norris Honda. I know I have gone in many places since I have driven car. It's only Norris Honda that don't run my car into a car wash and didn't fill up my windshield washer fluid. I was told they will run it through car wash. I am disappointed. Also, my steering wheel is having shakes now after the oil change and tire rotation.

  Zuogwi Earl Reeves
2 years ago
Price Gouging, Ronnie Swords who was supposed to assist the customer helped the mechanic. Ronnie Swords Is By far the worst Service advisor. He refused to contact my Warranty and Told me i could file a claim on my own. I am now shorted 430 dollars because of the Gouging. I will never return.

  T D Pearson
2 years ago
Extremely slow serviceVery nice staff, thoughHad to ask extra questions to get the full picture of the findingsSet your expectations realistically, then lower them even more.

  Andrew Pfarr
2 years ago
Always professional friendly and informative, car care always done right the first time

  Traffic Officer
2 years ago
I only had a phone conversation and I can tell they lazy or lack knowledge of the vehicles they service

  RAHIM U_7RH
a year ago
To be honest this is the worst place to go to Bad customer service

  Charity Pennock
4 years ago
Diagnosed and out the door in 1.5 hours! Saved our family vacation

  David Sliwinski
2 years ago
Well informed, listened to everything, fast and efficient service

  Gloria Takos
2 years ago
Awesome people in the whole store, very friendly and courteous

  Amani White
2 years ago
Cool place to get your car ready!

  Roger Longenbach
2 years ago
Friendly, knowlegeable, and prompt.

  Michael Smith
4 years ago
Very nice place very clean

  Thomas Dickson
a year ago
Great service.

  Andrew Franklin
2 years ago
Excellent service department

  floria marshall
4 years ago
Always ready to help

  alfred brown
2 years ago
I was with my daughter.

  Susan Alafriz
2 years ago
Good service

  Ingram Suggs
2 years ago
Great service

  Jacqueline Gilliam
2 years ago
Great service