Norris Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  A_Logan
4 weeks ago
My husband and I went to Norris ford used dealership after seeing a car we loved online. Mr Wilson helped us and was amazing throughout the process! We had a great experience buying our new car & even better with Mr Wilson s assistance. We would definitely go to him again & recommend him to anyone!

  Aaron Keating
a week ago
Great dealership that provided an all around good experience for me so far as trading in my old car and picking up a new Mustang. I would certainly be willing to come back for my next Ford Vehicle. Andy Evans and Tyler Lisa thanks again.-Aaron

  Laura Mark
3 days ago
I just bought a used Buick Encore at Norris Ford and had the pleasure to have Carol Rush as my sales consultant. Not only was she welcoming and knowledgeable, she made the process effortless. She even changed her schedule to accommodate mine. The easiest and best experience purchasing a car ever. I highly recommend her and she has a career long customer in me. Thank you Carol!

  Elizabeth Feehly
a month ago
We have purchased 3 cars and a truck from Norris Ford. Stan Ma was the salesman we worked with. I must say he is awesome. Several times he has gone above and beyond to help us. As weird as it might sound I enjoy going there. We have always been treated with respect. The service department is great, Chris one of the service techs always explains exactly what the issue is with our cars and gives a solution.

  Maggie Lynne
a month ago
WILSON IS THE BEST!!! Today we had the most pleasant car buying experience with Wilson Gilbert. If you want a laugh and a stress free experience, he s your guy. He was so accommodating and appreciative of my situation. I wanted to look at multiple cars and he was more than happy to help me with my picky taste. With no pressure, he helped me find a car that best fits me. I have never laughed so much during a car buying process. He thinks he s funny AND HE IS!! I highly recommend him if you are looking for a vehicle (used or new) at Norris Automotive.Bonus: free candy at his desk :)

  Joseph Wojtowycz
2 months ago
We went to the dealership to buy a used car and while negotiating for it, they sold it to another couple without giving us the first "right of refusal." They did make us an offer and I countered (like you do when buying a car), and when the saleswoman came back she told us an offer was put in for full price by another couple and I had to make a decision. After about a minute of thinking, I said we would take it at full price. She left and came back and said the dealership sold it to the other couple. Two separate managers then came to talk to us and both had different stories about what transpired and made no effort to see what could be done to remedy the situation. It was very much a "you snooze you lose" situation and the differences in the stories gave me the feeling that I was being misled and lied too.This isn't our first vehicle purchase at Norris but there will never be another. If we got the same story from both managers, if an attempt was made work with us to locate a similar vehicle, or even a bit of honesty and humility, I may not be upset.To be transparent I did flip off the used car manager on my way out as he smirked at me - childish on my part, but it doesn't match the behavior they demonstrated. I tried to reach out to Warren Paugh (Norris, President, Retail Automotive Division) and when I didn't get a response I called back and spoke to Ryan ???. Ryan was the second manager I spoke to that same day and again deflected my questions, justified what they did, commented on me giving the finger to his manager (but didn't say anything when I pointed out him laughing at us over the situation and smirking as we walked out.) When I pointed out that him and the other manager gave me completely separate stories he denied it. Ryan brought up the first right of refusal and I pointed out that I accepted the offer at full price and I should have had it and he didn't comment.Take your business elsewhere - they don't deserve it.

  HVAC&POWER LLC
7 months ago
Thank you Norris! But most importantly thank you Elijah Schlesinger! As my first experience with purchasing a cargo van for my company I was glad I did it with you guys. Every question answered every time. The process was easy thanks to you. Very helpful and understandable, good customer support, and service. I will definitely be contacting you for my second truck purchase in the future.

  Hank Torrance
a month ago
This is my fourth vehicle purchase from Norris Ford. Each time I was treated with respect and courtesy. My needs and requests were listened to and accomodated to the fullest extent possible. My ford vehicles are also serviced by Norris and my service experience pre-dates my sales experience. They are honest and only perform the work needed to do the job. I would recommend Norris to anyone looking for a new dealer, or service department.

  Younce
3 weeks ago
The morning of 3/22 I went over to a different dealership in Parkville and had the worst experience. By the time I got to Norris I was, admittedly, in a pretty sour mood. Then came Nick. I asked about a car, he took me to the car. I asked to test drive the car, he brought me the key. He picked a great route to really test out the trans and brakes. No games, no scheming, no slimey salesman attitude. He was friendly, straight to the point, and honest. Nick really turned my day around, and is 100% the reason I chose to buy my car at Norris. 10/10 can't recommend enough.

  Glenn Quigley
3 weeks ago
Purchased my special order Raptor through them for the second time! Could not have had a better experience. Everyone at the dealership demonstrated great customer service and kept me informed through the entire purchase. Would definitely recommend them and will absolutely be purchasing through them again!

  Alison Rohrbach
a month ago
Norris Ford is the best around for servicing your Ford. Their service manager Rob provides the best customer service in the business. I will continue to use Norris because of his top-notch care for his customers.

  Mike Hardesty
6 months ago
I bought a used 2020 F150 Lariat ecoboost (3.5) about a month ago in August. There was some minor issues with the truck being ready to deliver on time due to some specialty paint work that needed to be done, and only 1 specific guy could do this repair. The repair was a front fender area that had scratches and minor cosmetic paint damage, that needed to be done. I waited patiently as they fumbled through this process a couple extra days. Christian my sales guy was very attentive, and kept me up to date on the progress. A month or so after I bought the truck, I recently bought a tonneau cover. So to install the cover, I actually got in the back of the bed of the truck and stood up to install new tonneau. To my surprise there was a huge dent on the roof of the truck. I ve put very little miles on the vehicle, and am handicapped so it s very challenging for me to get into the back of the truck and stand up. My heart sank. I took a pic of the damaged roof, and called and emailed my salesman Christian. I sent him the pic of the damaged roof. Told him they missed this during inspection. I realize it s my word against theirs. A day later, today actually, Christian called me and informed me Norris will not fix the damaged roof. I explained I have pics of the day I took the truck home with temporary tags, and you can see the outline of the damage in the pics. They weren t interested in seeing those photos. I was really disappointed Norris would not stand behind their product. This review could have really been a glowing one, but they chose otherwise. But at least I gave them a chance to stand behind their customer. What a disappointment. Of course Christian offered to give me the name of a body and paint guy they use, but assured me I d have to pay for the repair. I ll never purchase another vehicle from these folks. And I ve learned a valuable lesson. Handicapped or not. Go over the ENTIRE vehicle for damage.Updated Review-Shortly after this review Norris Ford made this situation right. I was contacted by the salesman Christian, and he informed me the general manager approved the repair. I was offered a loaner car, and the repair was completed within 24 hours. I offered to show the General manager all my documented photos, but he informed me none of that was necessary and he just wanted to make me happy. I will also include a photo of the completed repair. There is still a golfball sized ding, but all the paint has been matched and I m satisfied with the repair. Most folks won t see the tip of the truck, but I knew the damage was there, and Norris did make the situation right, so I updated my 1 star previous review.

  Linda Sines
3 months ago
I want to acknowledge Vincent in the detailing dept. He went beyond my expectations detailing my car today. Not only did he do a great job he was very nice and helpful which was most appreciated. Thank you Vincent

  Renee Dudley
a year ago
We were checking out CRVs at the Norris Honda dealer next door when I saw a beautiful red Bronco Sport up the hill at Norris Ford. Kyle O'Connor answered all of our questions about the vehicle, showed us some neat options and ultimately worked out a great deal for us. They weren't too pushy, as some dealers can be, and on the day of purchase we were in and out in relatively short order.

  Yvonne Roberts
2 months ago
I always feel confident that my vehicle is safe whenever I go for service at Norris. Savannah and Aneshia were excellent and kept us informed through the whole process. Thanks again!

  Christine Barnette
2 months ago
I have purchased 5 vehicles over the years. The staff is always able to find the right vehicle for me within two choices. They listen to my needs and never oversell me.

  Nicolas Rios Jr
2 months ago
Service was done fairly quickly but service tech lied about services performed. I checked myself and had to let the service advisor know. Manager had the technician replace parts he said were in good condition.

  Mike Bielecki
9 months ago
My Bronco came in way earlier than expected. The Ford website and progress of vehicle feature was great. The dealership and people were awesome..Tyler..Will and Brett were awesome. I am a repeat customer!

  Silver Mc
a year ago
My salesman Elijah Schlesinger and the sales manager Brett Koopman at Norris Ford were awesome. They went above and beyond to make my shopping experience the best. I told them what I was looking for and they found it and I had my new Mustang Mach-E within just a few days! If you are in the area stop in and ask for EJ, you won't regret it!

  Russell Jacobs
8 months ago
Service was fast and easy. Even used my Ford Pass Points to pay the bill. Great Job Norris Ford!Thanks!

  Daniel Thompson
a year ago
I ordered a Mustang Mach E from Norris and they were excellent throughout the entire process. Ford corporate has a fairly "ok" tracker to keep tabs on your order but it isn't perfect. Every time I got a little too inpatient I would reach out the crew at Norris was helpful. They would look into things, get detailed updates and tolerate my insistent and incessant bothering.When the car arrived, it was hassle free. They installed my hitch, shined up the car good and did everything they possibly could to get me my car JUST in time for a little weekend getaway I had planned with my wife and friends. All this, and a fair price considering how cut throat the car market is at the moment. If I paid any extra I feel like the service I received was well worth it.Shout out to Stan Ma my Sales Guy who delivered the car and made sure I knew everything. Bigger shout out to Jimmy Lowry who is the General Manager and took time to speak with me when I called about updates.All in all a fantastic crew of guys and gals.

  chris shindle
a week ago
Bought a car from Tony in used cars . Great dealership honest and up front about everything . Highly recommended!

  Malinda Heim
4 months ago
My first time buying a car was absolutely amazing because of Elijah Schlesinger! He made the entire process exciting and easy while also keeping me informed and explaining things to me!! Thank you so much!

  Malik Jordan
a year ago
Gary was relatable, knowledgeable, and just a all around great salesman! The environment in the dealership was fun and welcoming. I appreciate everyone who made this process smooth. Norris Ford is awesome place to get your next vehicle! Make sure you stop by and check them out

  Francesca Torrance
a month ago
I appreciate the time, patience and effort by Norris Ford to ensure I got the vehicle I wanted at the price I wanted. Thanks, Norris Ford and Elijah S. for making the buying process enjoyable!

  Frank Memmo
a year ago
Gary made this the best buying experience I ve ever had! He gave me 100% from our first conversation to actually delivering the truck to my house! A true professional that takes pride in his work. Thank you, Gary!

  Agnes Roache
6 months ago
I bought a Used Ford Edge Titanium from Norris Ford 11 days ago and Paid in Full with cash. The next day I noticed that my panaramic roof has a large crack in it, they must have missed it during inspection. My 80 year old Mother was in the hospital so I did not have time to call them until today. I spoke with my Sales Man Charles who told me that I would have to bring it in and have a Manager look at it to approve it, he has been a gem from the minute I dealt with him. I give him 5 stars but the Dealership only one.When I arrived Charles met me outside and looked at the damage. He called his Manager Ryan and went inside to speak with him on the phone. Charles came out two minutes later and said that the Manager will not come out to speak with me. He said to call my insurance company to get the repair done. I said I just purchased a $23,000 car in cash and he can't respect me enough to meet with me. When I purchased the car I was told that I had a 30 day warranty that covered everything. When the Manager Ryan would not come out, my Fiance went inside and spoke with William who was also some type of Manager there. William told my Fiance that this is not a safety issue and they can exchange the car over fixing the glass. I am so disappointed in Norris Ford. My fiance purchased many cars with them and recommended them. I guess when you pay in full you are no longer a customer in their eyes. Buyer Beware. Go over everything with a fine tooth comb. In addition to the cracks in the glass on the roof, my headlight was out and there is glue left over from tint being removed on the windows. I was not sure if this would be resolved but for a manger from a reputable company not to come speak with me is unexcusable nor would anyone give me his number. And any broken glass is a safety issue. My roof is glass, my 2 year old son sits under it. I was was going to purchase another vehicle next month from them but I will tell all my friends and family to run from them. They are not reputable in my eyes. Run from Norris Ford!

  Mallory Combs
5 years ago
Friendly and courteous staff. Went for an oil change which includes tire rotation and mutli-point inspection. Also to resolve a factory recall. Clean, comfortable waiting area. This took 2 hours.

  Brian Craig
4 months ago
Family member recently bought a vehicle there, he drove it for 300 miles and the vehicle started shaking violently, the dealership refuses to fix the problem and the warranty company won t honor the warranty because they said that the vehicle should have never been sold in that condition. He took it to another inspection station and that station basically failed it and gave him a long list of issues that need to be fixed.

  Carla Adams
a year ago
Wow we can't say enough about the kind and courtesy service we received at Norris Ford! Sales mangers Stan Ma, Brett Koopman & Business manager Frank Balsamo made our purchase of my dream car (Mustang Mach-E GT) effortless! They were knowledgeable, informative and supportive not pushy! I definitely would recommend them to purchase your next vehicle!