Jiffy Lube

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paige A
8 months ago
Manager Shawn and the team at Jiffy Lube were great. I got an oil change and my filters replaced. They gave me great insight about another repair I ll be getting done soon. I did not feel pressured to get a lot of services done all at once and was given fair pricing. In and out within 45 minutes (between a quick inspection, test drive, and repairs), . Very good customer service and friendly staff.Services: Air & cabin filter replacement, Oil change

  forcesofnature27
6 months ago
The shop was very efficient and ran smoothly. They had several cars in line and yet did my oil change in 30 minutes or less. All bays were in use and all staff engaged. They were very attentive when I arrived and immediately acknowledged me and asked what I needed done. The general manager (Cee) was very welcoming and friendly. I had no issues using my coupon and communication was on point. Cee told me I would need an engine filter next time and did not try to up-sell me on other things. He told me they topped off fluids and the air in my tires. He even told me how much air they put in and that their policy is to top off any fluids or air for the next 3000 miles at any Jiffy Lube! I will be back and would absolutely recommend them.

  kailyn jones
3 months ago
Very rude came in on a rainy day shop empty and mechanic asked me why I didn t come tomorrow I said the sound my car made I need an oil change he begins mansplaning to me that an oil change isn t a cure all . I Left . the one on slade is the best!

  David Moon
5 months ago
Best Jiffy Lube I've been to so far, really great team working here. Fast and friendly. Would definitely go back here.

  Verne Lawrence
5 years ago
Great customer service at this Jiffy Lube, when you pull up they do a quick consult then help you get to the waiting area. It's a valet type service, they open your car door and the door to the building for you. I had my oil and air filter changed on my Lincoln Navigator L.

  Dennis Haley
10 months ago
Don t even use Jiffy lube they do oil changes and don t put any oil back into your engine . I never experienced anything like this before they had me riding around with no oil in my car for a month before I realized . My engine was running loud so I decided to check it and it s was bone dry like no oil had been in it at all. I never had any leaks or nothing they just didn t put any oil back in it.I wish I could put negative stars because I wouldService: Oil change

  Mel
5 months ago
The staff was accommodating and courteous, paid attention to details, professional and prompt. Worth every penny!!!

  Andre' Johnson
11 months ago
Manager is always there when I go with the best attitude and he's always knowledgeable about involving the services provided. The staff are pleasant and get you in and out in no time !!Services: Brakes, Oil changeServices: Brakes, Oil change

  majd jabbarin
5 years ago
Manager Shannon is really making a difference at this locationStaff members are very friendly and not too pushy regarding getting air filters done

  Admin Whaley-Insurance
2 years ago
The Service Members assisting me the day of my visit worked collectively to quickly service my vehicle. They were polite, courteous, helpful and even offered me an extra slushy drink they had! These guys truly understand the concept of Customer Service!! Such an asset to the Jiffy Lube Franchise!Service: Oil changeService: Oil change

  dave adeola
a year ago
I came in for oil change, my receipt shows that they vacuumed my car and cleaned the exterior windows, but they never did. They took my IPhone charger from my car, I didn t notice this until I have driven about 15miles away. I ve been patronizing this shop for over 4years, I definitely won t stop-by anymore.Service: Oil changeService: Oil change

  Dmackthelender
2 years ago
Jiffy Lubes mechanics and representatives were very professional and although I had a few extra repairs than normal they were very accommodating towards me and my time !! My check out guy gave me a test drive to make sure I was satisfied with his service on my vehicle, that never happened before and for that i am very grateful. Went above and beyond to make sure i was pleased with the service !! Very happy client Daniel Mack

  Benny Beausoleil
2 years ago
We were lucky enough to get the technician named Clarence. In all honesty, he gave us the best automotive care we've ever experienced. He was professional, kind, sincere, and thorough. He turned our day around! I wouldn't be surprised if he's CEO of Jiffy Lube the next time we come through. Thank you, Clarence!Services: Transmission, Air & cabin filter replacement, Tires, Brakes, Oil changeServices: Transmission, Air & cabin filter replacement, Tires, Brakes, Oil change

  Ma Ha
a year ago
Brian and Clarence are fantastic !!It was really busy when I arrived for an oil change, yet they got me back on the road in about 15 minutes , from my arrival to my departure ( LIKE A BOSS ) . That is some incredible customer excellence !! I will be back for sure and will tell my friends and neighbors about this location !!Service: Oil change

  Alisia Lewis
a year ago
I have been coming to this jiffy lube for years and always have a pleasant experience. I even tip the workers but today was a shock. The manager literally threw me out the store because I didnt drive in correctly. He was impatient and nasty. He needs to be fired. I will not be going back . Untill hes gone. I was shocked and disappointed

  Earl Weber
4 years ago
Service was fast, everyone was polite and professional. I was quoted higher price then I expected, but cost was less after I chose a standard oil. My floor was also vacuumed and I didn't expect that. I will frequent this place often as I travel for work and accumulate miles very quickly.

  Paula Nicole
2 years ago
Brian and his team did a great job. They were professional and courtesy as well as transparent. I normally go to the dealer but couldn't get in last minute, I'll definitely be back.

  Lee Branden
2 years ago
Overall service was good, however its getting frustratingly consistent that when i get a oul change, the techs never reset the dash board sensor. I even asked the the rep did they reset the oil dashboard sensor , and they said yes !! It wasn't. The sensor alert us still coming on. I understand we all forget and make mistakes , but why so frequently????

  Kelli Oliver
3 years ago
I got an oil change, brakes and my wiper blades replaced. I did not have to use my wiper blades until a storm came through over a week later. The entire blade came off. I called just before closing time to inform them of the situation. The person I spoke to told me they were getting ready to close. I was able to make it there at closing time for them to fix something that should have been done previously. My point is he should have owned the mistake and said can you get here by a specific time and not tell me about closing time. When you performed services it was during business hours and but not for your mistake I wouldn't have needed to call you back. This was not professional or little customer service skills and now I'm nervous about my brake job being done properly.

  Richard Shaeer
4 years ago
I went there out of convenience, which has been the case at times in the past. Very friendly personel, which is why I had them replace a recommended part rather than go to my own mechanic. However, they stole the change from my console, and now I've found out that there have been other's who have fallen victim to having their change stolen at this location. I did call the manager and shared this information with him within the hour of the service. Poor vacuuming. I won't go there again because of the theft and I've been sharing this information with other's.

  Zelline Gray
3 years ago
I was not happy after I left I had an oil change that required me to put 2 more quarts of oil in when I got to my destination I had a brake flush which left my brakes sqeaking and seem to contain air in them and on my paperwork it said I declined to have my vehicle vacuumed which I did not decline. And upon leaving a representative suggested I have a top off when I got to my destination which made me feel uncomfortable if my oil was full... I am not happy with the service I was provided nor the cost and sadly will not be returning!

  Jessica Ciarapica
3 years ago
I ve been here previously and they ve always been very quick and helpful!! Went in today for an oil change and discussed other issues I was having and they were able to fix those for me right away! Very friendly and fast!

  Thomas Alston
3 years ago
Tom AlstonConvenient location. Convenient operating hours. Friendly and knowledgeable crew. Proficient work results. I'm a long term patron of this particular location and have built a trusted business relation with this service team. I recommend this specific location at 8114 Liberty road based on my personal experiences over the past 15+ years.

  Esther Dailey
2 years ago
My experience was awful, it was not like any other Jiffy Lube experienced. Had I not called back to complain I would not have received any satisfaction after speaking to Brian Jackson who initially was part of my dissatisfaction. We were able to discuss some things which ultimately made some difference. However my experience would have been different ifthrsr things were explained at the onset of my visit. My oil change was $833.97 when typically it's $60 had I had told about synthetic oil v regular oili would not have used it the young lady service person never mentioned the difference. Brian Jackson said I told her I used synthetic which was not the truthShe didn't explain or ask she just put it in and gave me the bill. I was so angryI can't tell how to determine what the range of starsvalue is

  Nina Satchell
4 years ago
It's been awhile since I been there because every time I took my Honda accord to them they didn't know how to get the maintenance reminder out of my dashboard. So today when I went I was impressed they knew how to remove it. I will return again in the future.

  Emund Sampson
a year ago
They turned down my service for a oil change because they couldn t get the drain bolt off Talking bout it was to tight..I thinking to myself like this a whole shop tho.took my car to precision tune on liberty rd and it was done like nothing won t be doing business with the rookies again Service: Oil changeService: Oil change

  Renee D. Chavis -DJS-
a year ago
I asked the gentle man to put wiper fluid in my car and he didn't do that. Other than that the oil was changed and I didn't have to wait a long time.

  Trevor Kakungu
4 years ago
I will have to give you a 1 because the car floor was not vacuumed. I called the manager and he insisted he vacuumed. I checked my car again to confirm and took pictures and it looked exactly how it was before I got there. So he basically lied. Am now concerned if they actually did everything on the receipt like Change oil filter. I would not recommend this particular Jiffy lube. I will definitely take my business elsewhere next time.

  Keith Corbin
a year ago
It was not do correctly they used the wrong oil weight, they didn t put enough oil in they did tighten the oil pan oil pan screw. Are a result I now have an oil leek and the oil pressure light is back onService: Oil changeService: Oil change

  Shea Bennett
4 years ago
Great location and fast service. They pull the car in for you so you don't make any mistake getting on the platform. They have WiFi and they explain everything without being overly pushy. This was a great experience. Unexpected for a Jiffy Lube!