Antwerpen Nissan Security Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nick Curtis
6 months ago
Edit: They never reached out after I contacted them from their contact us page they posted below!The service department here takes total advantage of you. I'm originally from Ohio, they needed to make a road trip back as a student living out in Baltimore. Needed an oil change, was told my brake system was rusted out and needing a replacement. Received a high but understandable quote given the presumed damage. Was able to make it back to Cleveland, as when I asked the service advisor if I could drive it back they said it would be fine even with the brake issue. Upon taking it to my uncle's mechanic shop, I found out that my brakes for both the rotors and the pads have about 80% of their life left on them. Ended up having the entire brake system inspected for my vehicle, and nothing was rusted out. Tried to reach out to both the service team and the general manager of this location to talk about this. While someone in sales was very helpful because neither the manager or the service team was responding, and that sales person tried to get me in the correct contact, no one would return my calls and I ended up in a voicemail loop system multiple times with the general manager never taking my call. Sales team seems nice however, even though it wasn't their problem to fix. Do not go here, do not buy from here, do not trust this individual dealership. I don't know about any other Antwerpen locations, but the where the Security Nissan location!!! Total rip off and scam.Services: Tires, Tire rotations, Auto maintenance, Oil change

  Tamika
2 months ago
Great Time management and informing me of future services needed.Jenese was great and her laughter made my day.Thank you for a great customer service on my first visit!

  Robin Petty
5 months ago
The people are nice and professional. I got my car here from Scott he was just awesome. Security Nissan is the way to go.

  Larry Chase
7 months ago
You have to question, if the service was actually being done to your vehicle. Make sure to look at your bill, they tried to charge me, for oil change, they never performed. I personally would never, take my car, there again.

  Katora Boycebey
7 months ago
Always great and honest service. I really appreciate the service department taking good care of me and always keeping me on schedule with the recommended fixes.

  Debra Watson
10 months ago
Customer service was below average! Their maintenance/service team are THIEVES!!!! They plundered and hunted through my armrest compartment and my glove compartment until they found something to STEAL. I CALLED THE POLICE and they took 2 hours to arrive! And of course the policy is that Nissan is not liable/responsible for stolen property!!! PLEASE BEWARE!!! This Nissan dealership has lost my business!Services: Tire rotations, Auto maintenance, Oil change

  Arlene R
a year ago
I purchased my car here a few years ago. I take it back for service when needed. The staff is very efficient and courteous. You can schedual your appt. Mon-Sat per your convenience. The facility is very clean and complimentary coffee/tea is available. Services are explained in detailed. Join their rewards program. You receive points for purchases and services. The points = dollars which can be applied to a later service.

  Kayla Imani
2 years ago
Went in for a tire rotation and oil change at 7:40am and didn t leave until 11am. I was told the service would be about an hour and a half. I watched several customers be helped promptly and thoroughly while I heard from no one for 3 hours. When I asked questions about why my finished car was parked and ready to go out front but no one was coming to help me I was met with confusion from everyone. I had to call my dad and have him call the shop to find out why it took so long. 3 hours is unacceptable. Period. I will not be returning to this location.Service: Oil change

  Sakia Allen
a year ago
Fixed the issue but cut my chair and didn't inform me about it. Whomever did it called themselves cutting the cloth wrapped around my wheel which they tried to charge $200+ to remove for free. Had I known before I left I would have said something there.

  Ida Stevens Orji
a year ago
Disappointed that my car was not able to be repaired and returned to me the day it was in for service. My weekend duties had to be canceled since I did not have my car. They could not provide a loaner. They did drive me home. My car remained in the shop over the weekend. I'm on the fence about rating Nissan Antwerpen right now. Since I can't exit without a rating I'm (neutral) right now.

  Sharon Weems
2 years ago
Mr.James Valentine. Is definitely, a stand up guy in my book , my car still wasn't right, he told me to bring it back, and made sure everything was correct.The service team is A 1. Thank you for your dedication and hardwork. I truly appreciate it. Satisfied Customer

  Toya Tilghman
2 years ago
Service staff were very pleasant and quick. My first time and it was very good. I must say the checkout cashier seemed as though she should have had another job. She was very unpleasant sounding and seemingly annoyed.

  Kristen Gale
4 years ago
Staff is great. I didn't expect to walk out with what I actually wanted and a cheaper payment with my circumstances. No back and forth, straight and to the point. Thanks a million Scott, Michael, John, and Tywana. You have a loyal customer!!

  Bresha Dotson
5 years ago
Just got a 2019 Altima yesterday from here and I am beyond pleased. Ryan was beyond helpful. He was very attentive, concerned and patient although I may have been giving him a hard time. I definitely recommend the Security location. I live in Owings mills and I still prefer this one because the customer service is much better.

  Olga P
3 years ago
I've had the worst experience with the customer service. Scott Steinberg told me the work on my car would be finished some time in Dec 2020 but now its mid January and i still heard nothing from them even though i emailed them a few times. They don't care about customers. They care only about sales. There's also so much more to this story! SO I DO NOT RECOMMEND!!! STAW AWAY FROM THIS PLACE!

  C Corruthers
4 years ago
I will be taking my service elsewhere. Some of the service writers are rude. Their objective is to make money and not service. If you are under the manufacturer's warranty; the service writer wants to find a way to get the mechanics paid. Sometimes your warranty is conveniently over looked so that a customer unknowingly pays for service.

  Torell Fullwood
5 years ago
Victoria Hall [Salesperson] was phenomenal; 8/27/2018, I visited Antwerpen to inquiry about a second vehicle. It was because of Ms. Hall only I decide to return. I observed something within; something special in her, she was honest, direct and lastly provided a level of customer service I personally haven't seen in many years.

  Nicholas Jones
a year ago
Really worked hard to get my deal done and the service department had taken good care of my car afterwards. Even tried to save me money

  Darryl Brown
3 years ago
Great service. The Service techs here are awesome. They get you in and out. I always bring my car here for service and will continue to in the future. Always get me the lowest price for my service on my Altima.

  G�sli ��r �orsteinsson
2 years ago
Great place, I was able to walk in with 10k and walk out with a car that I still drive to this day :) they are willing to work *with* you to get what you want rather than trying to sell you on some bs up-priced deal. Highly recommend this place!

  Bernadette BERN Henderson
a year ago
They said they rotated my tires and they didn't. Now I wonder if they really changed my damn or did the other service they charged me for.

  Amit Rahman
2 years ago
Called the service department. I have warranty which covers everything. They wanted to charge $144.95 even though the warranty covers. The person, Gint, who answered the phone is rude and ignorant.

  Robert Everett
5 years ago
I love the service rendered and the wonderful staff that listen to my requests and concerns. They are professional and friendly. The waiting area is immaculate !

  Antoinette Ford
3 years ago
Pretty good Mr Valentine is excellent He guided me through everything if you need service ask for him

  S Schaffer
5 years ago
I've bought 2 cars from this dealership. Always able to fix whatever issue I had.

  Patricia Jacobs
3 years ago
Charged to much for a oil change in found alot wrong with my car that was not there 3months ago im very disappointed at this time

  Robyn Cutsail
2 years ago
Great place to purchase a car!The Service and Parts Departments are the best around!

  Shannon Tomlinson
3 years ago
I went there to get my plates today. Great service and fast!!!

  Vanessa
a year ago
I like Nissan I can't afford them too pricey.

  Angela
4 months ago
Great