U-Haul Moving & Storage of Arrow Hart

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  paige loefflef
2 days ago
All uhauls are apparently have problems with people siphoning gas. We spent so much money on gas to find out there was a hole in the gas tank that was leaking our entire cross country trip. We finally got a replacement, which was a hassle in itself, just to finally get all of our stuff loaded in the new truck and go fill the tank, wich poured all the gas out of the bottom because the hose was cut. And to make it even better they know its a problem and there is no reimbursement for ANY gas because e don t have every single paper receipt:)

  Zoe Tardy
4 weeks ago
Dealing with this U-Haul is always such a hassle. They might have more appointment openings and equipment than nearby u-hauls, but the employees are rude and dealing with anyone at the customer service counter takes ages. Constantly disappointed by this place.

  keith gagnon
6 months ago
The absolute worst customer service experience I have ever had in my life. I tried to order a hitch to be installed on my SUV. In summer 2022 I had found the only local U Haul at the 47 Western Ave, Augusta, ME 04330 had my all the parts and made an appointment online with the call center. When I got to the location and handed my keys over I was told it would take all day. The 3 hour waiting time if you stay with your car is apparently not a reality. I did not drop my car off, I was waiting the 3 hours for it, and could not wait 8 plus hours for them to complete the work so I left. The young lady working there offered no apology or care in the world. To be honest didn't even say good bye or anything for that matter.Given that it was months later August of 2023 I figure lets try again, give U Haul a second chance as I understand things happen. Around August 11th 2023 I went to the 1 Cressey Rd, Brunswick location to order a hitch and parts for my SUV. I dealt with the manager of the location, older gentleman. On August 15th I receive an email form U Haul stating my appointment is for August 25th at 9am. When I arrived on the 25th I was told that they did not have the wiring parts and that the email I was sent was just a corporate generated email that automatically goes out and does not indicate if the location can actually do the work or has the parts.September 1st I call Cressey RD U Haul and am told by the manger (older gentleman name escapes me) that he would look for my wiring and call me right back. He did not and I gave them yet more time. September 8th I call back again and get the same manager and this time I am told ( with a little urgency in his voice) I will check my mail and call you back in and I quote "5 minutes". After waiting 1.5 hours I drove to Cressey Rd U Haul and find he is sitting in a chair alone with no customer. I asked about my wiring and at this point tells me he has nothing and the wiring had been back ordered, meaning not coming in. Apparently when parts are back ordered no one from corporate tells the stores and you wait till they arrive or you keep asking about it for them to figure it out.Once the manager realized this he explained he ordered parts to be delivered from TX overnight, this was early Friday September 8th afternoon TX time. So Monday or Tuesday September 11th or 12th they would arrive and he would get me in immediately for install. He also showed me his backroom full or hitches and parts that are being sent all over, to show me how busy he was I assume.As of today September 15th 2023 at 9:30am I have not received a call or email from anyone from U Haul. I did however call numerous times yesterday Sept 14th to inquire as to what is going on with my wiring that should have been there for days. My first call went to the national call center, I was told yeah the parts are not in. I then called Cressey Rd until I got an answer. First time a person picked up and put me on hold, 10 minutes later I hung up. The next time they answered at 1 Cressey Rd the person that answered said may I put you on hold to which I said, no last time you did the call was never picked up. To late they already put me on hold, 10 minutes and I hung up again. I know that to U Haul and Cressey Rd U Haul my time is worth nothing but to me it is.As to the employees I dealt with. The manager was not unpleasant but more robotic. You are a number and that is all. The person who answered the phone that left me on hold twice, shows there true colors and lack of customer service. They are either both a product of the U Haul environment or just lack any service skills in there general life as a whole.In summary, I tried twice to give U Haul my money. Twice they dropped the ball in such a horrendous way that it shows the customer service and true customer value to this company is dead and long forgotten. I will use a local company that will actually get the work done in a timely manner and appreciate me as a customer and actually have some customer service. Would had given 0 stars if I could.

  Ralph Gaglione
6 months ago
I rented a 6' x 12' Utility Trailer with a Ramp from the U-Haul in Brunswick on Cressy Road. Daniel couldn't have made it a more pleasant experience. His knowledge and expertise swiftly hooked up my truck with the trailer and I was on my way.The trailer was in excellent condition and was an asset to get the job done.Highly recommended U-Haul location. Say "hi" to Daniel for me.

  Bruce Bernier
3 weeks ago
The transaction was handled professionally and quickly. Good questions asked and options suggested!.

  Po
2 months ago
Easy to order online then pick up. The sales rep was very helpful.

  Jay Yerxa
7 months ago
Terrible experience. I wish we had another choice but had to get a job done so we prayed to God, bit our tongue, and put up with the most incompetent, inconsiderate, and unprofessional experience in any business setting in my life. An employee named Dante I had to walk away from, step outside, and compose myself before returning to the front desk. If you can go somewhere else.

  Nora Jens
11 months ago
East, helpful communication. I was having a super stressful day (moving!) and Dawn at the desk made me laugh and feel so much better about my situation. Would happily return for any moving services needed! Clean, excellent facilities.

  Eli Kirby207 Witt
a year ago
Staff was super friendly, got me in and out with my pickup in less than 10 minutes. I've got 2 storage units with different u-haul locations and have rented trucks from 3-4 different u-hauls In the greater Portland area, staff here was the most pleasant I've had at any store so far. (Not to say any others are bad, but the people I dealt with here were just a higher caliber than average) I was 30 minutes late returning my truck due to heavy traffic (which put me after hours) and I called about 10 minutes before closing, they waived the late fee for me too, really nice guys. No guff about towing my own camper with it either, unlike a certain orange big box store that padlocks the receiver unless you rent a trailer from them too.If you need a u-haul, go here.Edits: Apparently, spelling is really hard.

  Kipp Vermeulen
8 months ago
Best UHaul rental experience I've ever had. Friendly staff, quick pickup and dropoff, and equipment was clean and in good condition.

  Austin Pratt
a year ago
Very unprofessional place. I ve never rented anything from u haul before and my first experience was terrible. Not only did I only rent a 6 by 12 trailer for 2 days I got charged for 4 days $180 for a maybe a $100 rental. When I showed up to return the trailer on Sunday one of the employees threatened me was beating on a u haul truck and called me retarded I will be trying to get a refund today 11/08/22 if I am unsuccessful I will be contacting my lawyer for fraud. P.s. I have dashcam footage of said employee and he should be terminated

  Sarah Dinsmore
7 months ago
Great service! Went in for a tow hitch adapter and equipment. Knowledgeable, helpful service. Thank you.

  Andre Madore
2 years ago
When I went to this location to reserve a moving truck, I was immediately greeted by an employee who was munching on an apple. As I approached and inquired about renting a truck, he continued to eat his snack while talking to me with food in his mouth, which I thought was highly unprofessional.The reservation process was easy, despite the perceived rudeness of the same employee. He was just very short with me and not at all going out of his way to help. He first told me he had no trucks, then I asked him to check all lengths and types, and he finally found one for me. I had to pry information from him. He even asked for my credit card without telling me the total and refused to give a military discount.When I picked up the truck, they told me I had the wrong reservation time, even though my paperwork that the apple guy gave me said differently. So I had to wait about 40 minutes before getting the truck. When I pressed the OWNER about their "Reservation Guarantee" - look it up, it's pretty cut and dry - he refused to honor the guarentee and told me they "fixed the problem" so wouldn't give me a credit, per the guarentee.When I returned the truck, the man who checked me in was very pleasant, friendly, and helpful (not apple guy). All in all, would not recommend this location.

  Kanah Kull
9 months ago
I have gone here several times. Every time I go into the store I wait 20 minutes with no sign of anyone. The GM who seems to be the only employee working there is downright miserable every time. I m not sure how he is the GM with his none existent customer service

  Josh Ryan
a year ago
Super helpful and understanding.They were able to get me a last minute rental, and they were great when I had to extend it out a couple of days.

  Kathryn Agnes Huether
9 months ago
Shout out to the woman who helped this morning she was pulling extra weight and stepping in for some who couldn t show and I just wanted to say you re great and we appreciate you

  Theodore McKinley
a month ago
The pickup truck got great mileage.

  Julianna Siagel
4 years ago
Worst experience ever. Beware of Danie . He inappropriately contacted myself and then my elderly father with threats and very nasty comments regarding my late payment. He would accept partial payments and then denied his behavior . I had to find a manager above him and then call corporate to handle thia. Many people I know are creeped out by this man. He also added unnecessary fees to my account and when corporate took the fake fees off and I went to settle my account. He refused and denied it and I had to sit at the location. While speaking to corporate because hes a psychopath. Hes not a safe person and I would never want to bw left alone with him. On the plus side they have a wonderful store associate named Justin who should replace Daniel. And their manager who I had to track down because she was impossible to get ahold of had to be contacted by corporate because she wasnt being a manager like she was supposed t . Watch out for their unnecessary fees and lack of communication. I would store my stuff at their other locatio .

  Veronica Sinclair
5 years ago
Was supposed to charge me 58.55. Instead charged me that twice, and 76$ as well. Basically robbed me. I thought it was sketchy when he asked me to swipe my card over and over because it wasn t going through. Then we called and they said we weren t in the system. So someone who rented your truck FOUR days ago magically disappeared? Sounds even fishier. She magically finds it a few mins later than tells me it will take ten days to go on. So my account is now -45 dollars and you can take my money in one day but it takes ten days to return it? WILL NEVER GO THROUGH ANOTHER UHAUL AGAIN.

  Liv
3 years ago
BEWARE. We were told by a man with an owner name tag that we could access the storage unit on Gurnet rd up until 10pm so we trusted it. We showed up to drop off storage on the only day we had available to do so at 7:30pm and the gate would not open. After waiting on hold for THIRTY MINUTES, we were told by the call center that we would need to talk with roadside assistance. After a ten minute wait on hold again, we were told by roadside assistance that the call center agents were the only ones that could help us. NOT IMPRESSED AT ALL. DO NOT TRUST OR RENT FROM THESE PEOPLE.

  William Floyd
3 years ago
VERY Positive Experience. Dan, who helped me with a trailer, noticed my trailer hitch pin was not good and replaced it at no charge. WOW...great service. THANK YOU DAN!!

  Anton Syrbu
5 months ago
an hour of waiting in line, one person in a huge storage .

  susan marcotte
a year ago
There was a man working there last Saturday and he was straight up rude. Was swearing and slamming his hands on the desk never again will I go there.

  Dylan M Smith
2 years ago
Very good service, but they could work on cleaning the vehicles a little bit more, but rather than that very good service

  SV G
5 years ago
Good service, good vehicles! Dealt with them online and over phone from out-of-state, fast convenient, no issues!

  Andrew Woodring
7 years ago
Very helpful staff. Easy pickup process. Vehicles I order are always ready to go when I arrive.

  Tom Fairweather
6 years ago
They had my truck ready when I arrived. Easy to check in and check out. Friendly, professional staff.

  Dale H.
5 years ago
Rented a pickup truck from there, everyone was courteous, and prompt with service. Places to easily park, equipment was clean.

  Normand Nault
4 years ago
Great service. Good price and job done on time.

  VALERIE ROBERTSON
2 years ago
Very pleasant employees. And clean storage units