Premier Hyundai of Harvey Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Patricia Self
a month ago
Our experience with the sales person, Tory was probably the most professional and relaxing time ever with a sales person. He and my husband spoke numerous times concerning what I was looking for and he would start looking. Tory is excellent!With that being said, my first service on my vehicle not as good. When they rotated my tires the did not "fix the alert" for low tire. It told me my right front was low when in actuality it was one of the rear. That was mentioned to them on the 2nd service. So hopefully it was fixed.

  Julie Ruiz
a month ago
Car was acting up and I tried to fix it myself. Changed the spark plugs, got new ignition coils, everything I could think of..but anything more I left to the professionals. Ray Brandt did a great job and completed it in one day. Car works great now!

  Sam H
2 months ago
One of the most incompetent and unprofessional teams I have ever worked with. They intentionally ignore your calls to avoid dealing with you, then they lose track of your items. Worst of all they lied to my face and didn t even look at the part of the car I explicitly asked them to before saying my service was complete. Finally there s the attempted $200 up charge for a part you can buy on Amazon for $15. If you like wasting your time, money and energy then this is the place to go. I will never go back there.

  Linda Laurent
3 months ago
I will recommend Ray Brandt Hyundai in Harvey Louisiana. The staff, still remembers who you are, even if it's been a long time seeing you again. They're very welcoming. I love seeing people who sale you something that's important to you, can still remember you, and greet's you with a big smile and welcoming arms, this a place worth buying from.

  LaToya Meeks
2 months ago
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. Maya AngelouThis is how I feel about the service my family and I have received at Ray Brandt Hyundai. Torry, Bernard, and Chris made my family feel like we were important and we mattered. Because of this, we have recommended them to ALL of our family and friends. Thank you so much for everything!

  Logan Perkins
5 months ago
I apologize for giving a one star, because I received excellent customer service from the guy who handled my service. He was very professional and kept me informed about everything going on. My car was towed to Ray Brant and I was not able to take items out as I would like- upon expecting some very expensive sunglasses as well two very expensive pairs of shoes were taken. I probably will never take my car here even again. Truly disappointed and frustrated.I know customers are responsible for items in their car but I m sure they don t expect their sunglasses which are often kept in the car to be stolen upon picking up their vehicle. You guys may need to check in with service departmentService: Oil change

  Melissa Mueller
a month ago
This place is HORRIBLE 10/10 DO NOT RECOMMEND.. brought my car in for regular maintenance, a tire warranty claim, and a HIGHLY DOCUMENTED issue with the year make model of this car .. first a salesman posed as a service associate and tried to tell me that I had to pay around $4000-$5000 for all of this work excuse me WHAT ?!? then a mechanic says that s what happens when salesman come to work in service .. he corrected him and says that is incorrect and then they did everything they could to prevent warranty from being claimed.

  Lorraine Girgenti
5 months ago
Got me in the same day. Enjoyed the coffee and water while in the waiting room. Only bad thing I can say is I had to wait 2 and 1/2 hours for an oil change. People there were really nice.

  Ronald Williams
3 months ago
Outstanding service,Mr Casey gives Ray Brandt a lot of credibility, the man is a true professional, the prod that he should, stand out front and center, he makes that stop that no one wants, like a stop in with a friend. Ray Brandt is very fortunate to have him.

  Don Philastre
a month ago
Quality work completed on time and reasonable prices. Staff is friendly and knowledgeable. Oil change.

  Arthur Joseph
4 months ago
Had a 10:30 a.m. appt. for an oil change for my 2019 Genesis, had to constantly ask how long before I was serviced. It wasn't until nearly 12:30 p.m. that my car was brought in to be serviced. Was disappointed with the service. Hopefully I don't have to find another entity to service my Genesis.

  Linda Butler
a month ago
They worked hard to provide services in a timely manner! I appreciate their help.

  Sharon Benjamin
5 months ago
They check my car for service when I bring it in if I'm having problems. And address it in a professional matter I have no complaints. I would recommend this dealership.

  Kelly McNab
6 months ago
It took months to get an appointment for my recall issues but when I finally got in I didn t have to wait long at all. The staff was friendly too.Service: General repairs & maintenanceService: General repairs & maintenance

  Kim Orgeron
6 months ago
Service advisor was polite and professional. Scheduled service could not be completed entirely due to equipment out of service. My biggest disappointment was it took 4 months to get the service scheduled, then could not all be completed in the visit.

  Jacqueline Johnson
6 months ago
Salesman Waddy was very professional. He was very knowledgeable about the car I was interested in purchasing. He helped me make my decision about buying a Genesis G70. It was a great experience dealing with Ray Brandt. What they promised they would do, they carried through.

  Shawn Ancar
5 months ago
I was unsure of the model of Hyundai I wanted so the salesman Torry and manager Jason let me look at all the cars I wanted. I was there for several hours and they worked tirelessly to make sure I was satisfied.

  Michael Edwards
9 months ago
The staff in the Service Department was very friendly and helpful! I took it in for a security update recall and also had some questions about warning lights that kept showing on the dashboard and a mechanic even came up and talked to me about it and what they meant and what to do to get better gas mileage and do my own tune up! They also went in and cleared the old codes that were causing they lights to show as warning lights on the dashboard!!! Will definitely recommend them to others for their car repair needs!Services: Auto engine diagnostic, Vehicle Inspection, Vehicle safety inspection

  Nicholas Mayeur
a month ago
They went above and beyond my expectations to work with me for a resolution. I will only be going to Ray Brandt Hyundai for all of my car purchases/repair needs.

  Kumar Subramanian
5 months ago
They were very helpful. The only downside is that it took a long time as my car was a hybrid & they had only a couple of technicians that could work on hybrids

  Riley Joyner
2 months ago
Very good experience only complaint is that my appointment took wayyyyy longer than expected.

  Sennetta Paige
5 months ago
Casey was very professional and the mechanic did a great job getting my car back to me in a timely fashion

  Mattie Barnwell
5 months ago
Was little aggravated at first cause I couldn't reach anyone on the phone running later for my appointment after I arrived the service was sooo great was able to keep my appointment thanks

  Chassidy Reese
9 months ago
My visit was the worse visit I have had at this location!! I really miss the old staff. I had to call and schedule an appointment for my vehicle after waiting for weeks for someone to call me to schedule. Kyler was awesome and got me in. The advisor Joe was a total different story. His customer service needs work. Was not really knowledgeable about the powertrain warranty. I was not about to pay for a service my warranty should cover when I m the original owner. My initial complaint was my car has been leaking oil. After 2 appointments, I still have the same problem and now my belt makes a squeaky noise which it has never done before. Ray Brandt Hyundai of Harvey LA, you all have to do better!!Service: Engine repair

  Brian Whitaker (Bwhit)
6 months ago
It would have been 5 stars However because I don't keep over three hundred dollars cash on me! (Who Does?) IT costed an extra 12$ because I used my credit card!!!

  virgilio torio
5 months ago
Kudos to Mr. Joseph Miller for his assistance and customer service. Didn t take long to get the job done right.

  ALLISON WALL
6 months ago
It was worth the drive from the Covington location to get the service that was provided here. The entire staff was super helpful and accommodating.

  Corliss Baptiste
2 months ago
Would have gotten 5 stars if they had added washer fluid like I asked them to check

  Archie Massana
a year ago
I had to use the dealership to repair my rear window and dashboard after my car was stolen. Went two weeks without hearing anything and no one would answer the phone so I went in person. They didn't have anything showing that my car was on the property and tried to convince me it wasn't there. After insisting they look for my car, it was found on the property. Fast forward another two weeks with no communication. My insurance is claiming that I gave them false information because no one will answer their calls or call them back, so I explain how they don't know how to operate a phone. I finally get a hold of someone and they said my window should be fixed the next day by 1pm; he told me that he would personally call me at 1pm. I ask about the dashboard and they had no idea my dashboard was damaged. No phone call at 1pm, so I go the next morning. My car is ready, but is now 700 over the estimate I received longer than two weeks prior. I don't complain, I just pay my bill. Get my new keys only to find out they lost the key to my steering wheel club. Guy blames it on the towing company until I remind him that I physically drove my car to the dealership and handed him my keys. I want to apply to work there, so I can do nothing behind a desk all day and get paid, too. Shout out to the people that actually do work there: the techs fixed my window and left an "anti theft" sticker on my window to deter anyone from taking my car, again.Services: Auto body & trim repair, Auto glass repair

  Bryant Bell
7 months ago
I would like to take the time to thank you for everything that you did for me your service was great. This guy went out his way to pay for my oil change something he didn't have to do what he did five stars isn't enough he deserve 10 thank you once again.