AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  SunLight Seeker
5 months ago
Excellent and appreciated experience. Ray helped me to locate air filters needed for my vehicle and when extra things were required (info I was unsure of), Ray stepped up, knocked it out the box and went above and beyond checking throughout the store and to find exactly what I need to keep my car running and safe. Thank You, Ray for treating me kindly, for patience and knowing just what to do.

  Shelly Reed
3 months ago
Adson on 190 Covington was the worst experience. Every time I go there they never ever ever assist me. I didn t check engine light they won t even connect the machine to see what s wrong with it. I bought a battery there. I am nine months pregnant. I asked him if they could please switch the batteries out for me. They would not do that, I called to see if they have a part. They tell me they do I go all the way up there and then they tell me we made a mistake we don t have the part I asked for everything I need for an oil change and they wouldn t even assist me , they wanted me to go find the part myself for the oil filter which is ridiculous because I don t work there. How am I supposed to find a part which is the part number I give it a zero stars and what you guys need to do is get new people in there to do their job .

  B L
5 months ago
Usually have a good experiences at this location but today it was Horrible customer service by the employee that just had glaucoma surgery. If you can barely see and going to be a jerk about every question I ask you, you should have taken the day off.

  cissy Florida
3 weeks ago
Clean tidy and excellent service. We were able to find everything we needed. Thank you

  AC Liles III
3 months ago
Large inventory of parts and accessories for your vehicle. Store was clean and organized. Good service from employees.

  Robert Dees
4 months ago
I went into this AutoZone just to get my battery charged I asked him can he charge myHe told me no I asked him is it a reason why is your machine down not working? He said no I smiled and I said are you joking he said I don t feel like charging batteries today. Come back tomorrow.

  Ethel Flowers
a month ago
I picked up my oil change kit and quick service.

  Ande Thomas
8 months ago
Giving 5 stars for Gabe, he was awesome and helped changed my battery super fast.Terry was rude and if it weren t for Gabe, I probably would ve taken my business elsewhere.

  Donald Adams
7 months ago
I visited this store a few weeks ago after being ripped off by 2 mechanics, An employee named Wade Stewart gave me advice that the 2 mechanics failed to. That advice saved me hundreds of dollars. Wade could have sold me a new battery as I requested but he instead asked what my problem was and gave me the advice that saved me hundreds.Thanks Wade

  Carolyn Simpson
6 months ago
Thank you Curtis for your kindness and professionalism and for getting my battery changed quick and easy! It is so appreciated!

  Mary Sheppard
10 months ago
Landon and Zach at the AutoZone counter in Covington, LA, were lifesavers when my rear view mirror device fell off the windshield of my 9 year old Honda. First time. The heat melted the adhesive that held it there. I had my side mirrors but felt lost without the rear view.They sold me the correct product then installed it for me. There was a challenge or two, but they persevered until I had my mirror back up and held securely for hopefully another nine years.Many many thanks and much appreciation for AutoZone and these two good men.Sincerely,Mary SheppardMadisonville, LA

  rebecca thomas
a year ago
Gage was amazing! He was so knowledgeable about my mini Cooper. He was able to help me troubleshoot some codes and even helped my with my license plate. He recommended some fuel injector cleaner for my fuel economy and even helped me with ordering parts. He is a HUGE asset to the company.

  Melanie Rogers
6 months ago
Mr. Rex was a life saver!! Very professional and went out of his way to help me. Thank you!

  Vets North
9 months ago
I showed up at 9 PM and they guys changed my battery for me in the dark. They were super nice and helpful.

  Allen Joiner
7 months ago
Went in for engine light check and wasn t serviced. Three other people walked in after me and checked out before me,still sitting up front waiting to be serviced #blackmanwithdreads

  Tori U
5 months ago
This is AutoZone is located in the city of Covington. The staff was knowledgeable and helpful on finding a product for us that we needed for our vehicle.

  Clifford Lake
10 months ago
It's always awesome to be able to get the help you need with a knowledgeable individual who wants to earn your business by providing you with your best options to make an educated decision. In short the Commercial Parts Manager Troy at this Autozone is the reason I chose to do business here over other Autozones and Parts houses in the area. Additionally Autozone offers a military discount on your purchases (Are you paying Attention Walmart) Thanks for your help.

  Antonio Lopez
7 months ago
Employees were quick to help with my request upon arriving at this location

  Something Or Another
2 years ago
The manager was very fair and provided care and concern for us as his customer. He saved me money by being persistent and thorough with me when recommending products for my repair needs. His associate was sweet and kind and reminded me to enjoy the holidays.I even returned to the store a 2nd time that day for further assistance.Glad to have chosen Autozone today

  Rosa Townsend
5 years ago
My visit was going great, until the manager stepped in on my sale. I went in for a battery and his nice guy (Raymond) helped me out. Than the manager stepped in on my order and forcing me to buy more thing. I told him I didn't need it ,thank you. The manager even said he would give me 10% off the product. Once again I said, No ,thank you , I don't need it. Than he started to talk about he couldn't change my battery if it has corrosion on my battery. I told him I understand but my battery doesn't have corrosion on it. Plus that had nothing to do with my order and I was just trying to purchase a battery and get it changed. Then he mumbled something to his associate Raymond talking about not to change my battery. Raymond didn't pay attention to him and did what he was supposed to do as a Auto Zone associate and change my battery. Thank you Raymond for your help. This all happened to me on August 26, 2018 early in the morning around 9:30 - 10:30 . I have my receipt for the exact time.

  ivon Pineda
a year ago
Hands down the worst location. The manager is arrogant, rude, has a terrible attitude, and clearly doesn t have any knowledge on auto parts. He was asked a simple question about an auto part and he rudely responded with, I m not a mechanic First of all, no one said he was but he does work at AutoZone where gee I don t know, they sell auto parts?.. I guess he shouldn t be working at AutoZone then if he doesn t know anything about auto parts As a customer, questions will be asked, if he isn t prepared nor willing to give information and help the customers then maybe he should find a different job. Do better! 0/10.

  Nature Jockk
a year ago
Good team of people there I went and asked for something and it showed me exactly where it was and they help me pick out the floor mats for the. Car perfect match thank you very much

  Shannon Shaw
7 months ago
Everyone there is polite, helping, and does the best they can.

  Adam Martin
2 months ago
Great customer service.

  Katherine Hickle
5 years ago
They had what I needed but it seemed like a less than cheerful environment for the staff.I just have to recommend that no Matter how many worries we face as individuals, having a positive outlook and attitude in the work place helps reduce personal stress and is very beneficial to ones health.I'm not saying anyone was ride or negative, just that it wasn't as I described, cheerful.And thank y'all for your help looking up what I needed for my vehicle Smile.It's not over yet. But nothing lasts forever enjoy the good and take the bad with a grain of salt.

  CRAIG JUSBCUS
2 years ago
The customer service at this location is unsat. I visited this location once again this time in the evening time. As I entered the front door, I wasnt greeted at all. The younger staff member that wore a red shirt, just looked at me without acknowledging me but helped out an older person that just walked up without standing in line as I did. The staff at this location needs to be more customer friendly and to greet all customers that walks through those doors.

  Randy Melerine
9 months ago
They're always friendly and get me exactly what I need.

  Michelle Pace
3 years ago
Landon and Stephanie were very helpful and friendly! I felt out of my element because I know very little about cars, but I left very satisfied. I m glad I didn t go to O reilly s. I will be back for all my future car needs! :)

  Marty Bird
a year ago
No one would actually help me, rude and lazy customer service. I left, went to O Reilly and received great customer service at a reasonable price. Never go back to auto zone

  Kendall
11 months ago
Terry was very unhelpful and had a poor attitude towards helping me.