Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Balinda Selders
a month ago
This company has some of the rudest employees. They illegally towed my vehicle. There was NO sign up stating there was NO PARKING where I park. After 3 hours of being parked there a sign pops up that they put up because I seen the newly zip ties they put it up with and towed my vehicle. After me running knocking on their window to let them know that I was there they speed off. Them charged almost $300 to get my vehicle. I know there's want a sign there when I parked otherwise I WOULD NOT HAVE PARKED THERE!!!! They are rude and unprofessional.
lani cole
a week ago
if i could rate 0 stars i would. very unprofessional. additional fees that do not make any sense. you can only get your car at a certain time apparently even though it was just towed. they don t answer any of your questions or cannot properly explain why your car was towed.
Zeke G
5 days ago
Money hungry. Poor instructions on how to get your vehical. You Can t pay with card. I had to call the police to find my hevical was towed. Horrible customer service. I hope these aholes go out of business. Genuinely the worst experience I ve ever had with a business. I hope them the worst.
Alyssa Clements
4 months ago
My sisters car broke down & I spent hours looking for somewhere that actually answered & didn t have longer than an hour wait time. My brother referred R & R so I called. Answered quick, took down my information in less than 5 minutes & was there to pick up her car within 15 minutes. Driver was super nice & helpful. Will DEFINITELY be using in the future if need be!
Patricia Massey
7 months ago
Today after calling numerous towing companies, this is the only company willing to help us. We have a hardtop convertible that was stuck in the open position. Shannon, the tow company driver, came out and had no issues getting it on the truck and delivering it to the dealership. Everyone we talked to at this company was courteous and easy to work with. I highly recommend this company.Service: Car towing
Kc Chy
4 months ago
If i could i would give them -100.. This is the worst towing conpany ever.. The employee does not know how to speak with the customers.. Would not recommend this company.
Lillian Barnes
6 months ago
After calling numerous places this was the only company willing to tow from private property. They gave me call when they arrived and got the car out of the lot within minutes after arrival. 10/10 would call again!Service: Car towingService: Car towing
Bill Fitzgerald
8 months ago
Our vehicle broke down in Rayne, LA and we had to be in Texas the next morning. My insurance company's roadside assistance was slow to help solve our problem but once they put me in contact Vickie at R&R, she got things moving! She kept checking on us before and after the tow truck came. She even fought with insurance company over coverage since it was such a long tow! The tow driver, Tommy, was also very helpful. I hope I never need a tow again but if I did and was in this area I would DEFINITELY use and R&R!
Emily Milke
a year ago
My car was parked on the street in downtown Lafayette on a Saturday night in a no parking zone and this joke of a company towed it to Carencro and then charged me $300 in cash to get my car back. I was in the wrong. But still don t understand why I did not simply get a parking ticket? No ticket was issued at all. Only an expensive tow to somewhere 10 miles away. How do they have the authority to do so that when the police officers on Jefferson Street did not issue a ticket.I picked it up on Sunday and they only let me do so between 12-1 PM. When I arrived at 11:45 AM. Someone was there, so I called and they told me to wait until 12. The trailer used as an office only had stairs for entrance, no ramp. I am disabled and could not get into the office building without a ramp. So much for ADA laws. Which is also why I parked where I did downtown, because there is no handicapped street parking in downtown Lafayette.Overall, this is the biggest scam I ve ever experienced!!! If you re going to tow someone to the next town for parking violations, make sure your following rules for the rules of accessible access for business.Service: Car towing
Matt Keller
2 months ago
Illegally towed at Mardi Gras, terrible driver was amazingly rude.
Stephanie Duhon
11 months ago
Just the worst! They purposely towed my vehicle the night before Thanksgiving and of course they were closed until the Monday after. Just a bunch of "f@&k-you-in-the-@$$" fees. Completely unnecessary! And when they need the business to boost revenue, they send their "scouts" out to tow people with no parking permit.
Bethany LeJeune
a year ago
Towed our car at 12 am where 50+ people were parked. Left us stranded when they were conveniently available to tow our car but closed for us to pick up the car. Money hungry and inconsiderate. Also not a company approved by the better business bureau.
Keikei Hunter
10 months ago
Now granted I wasn t happy my car was towed I am very happy with the service I received mrs Vicki is the truth She has a very pleasant attitude and demeanor she is very considerate to all situations if she can help you a little further she definitely will come with a respectful attitude leave with the biggest smile thank you again mrs Vicki for making this experience smooth as possibleService: Car towing
Kevin Chretien
2 years ago
R&R stole my truck from a friends apartment parking spot as we were there to visit for a couple of hours. When asked why it was taken their dispatcher replied I don t know when I approached the residence and asked them, they told me We re closed and can t discuss business after business hours , trying to stir up a negative response then give clarity as if they didn t steal my truck after business hours. Mind you they go around at late night hours to target impoverished communities hoping that they can t afford to get their cars out. It s a wicked system that I hope God truly has mercy on them. They re rude & though I don t know much about them, they come off a bit prejudice as they cursed at me and called the police lying saying that I was being aggressive and felt that I was going to steal their cars and to please send help! I will definitely be speaking to the local news outlet and city council/ police jury meetings (which I attend) also seeing that their not even BBB accredited, to make sure they make some changes or be removed from practicing their business, because they lack the code of ethics and are very low class on how they deal with people.
Liz Morgan
a year ago
This is a horrible company they are very rude and disrespectful they towed my vehicle from downtown Lafayette my house keys where in the vehicle after calling the company and told where my vehicle was to get the keys went there to retrieve them I was locked in the gate by an employee and refuse to let me out 3 other tow trucks arrived in this process on driver got out and use some racial and valger language the other driver I was told later the owners son got down with a gun I called the police I was afraid for me life then the next day when I went to pick up my vehicle I bought the sheriff's with me afraid to go back because what I had experience that night. I was charged an extra 45 dollars for coming after hours after I was treated inhumane the lady was very rude that the very cops that came with me had to assist another customer the list goes on and on please beware of this company and there policies
Pajamas Nguyen
2 years ago
Very unprofessional "24/7" service. Told the rep over the phone that I was going to pick up my vehicle in the next hour only to get there and find out that the rep went home. I was willing to pay whatever price to get my car out in a timely manner due to family plans but again, no rep to manage the transactions. Eventually I had one of the drivers attempt to help me and after awhile, the guy gave up and another driver helped out. Roughly over an hr, I eventually got checked out. Another strange thing was that I was told to pay a specific fee over the phone and then told a slightly higher fee when I got there, but instead, paid an even higher fee due to towing and credit card fees... Very interesting business.. if it's that easy to get away with service like that, then I'd like to invest in one as well.
Jennifer D'Avy
2 years ago
I wish that I could give Kyle better than a five star rating. He gave excellent, friend, and courteous service when my car broke down in a parking lot in Sunset. I used them through AAA and wish all.of the towing companies they worked for were this terrific! I honestly couldn't ask for better service!Service: Local haulingService: Local hauling
Shane Segura
2 years ago
If I could leave a zero star review I would. If you want to pick up your car on the weekend goodluck. Called the office on Saturday saying i needed to puckup my car before work on Monday where I was told there would be someone at the office to let me get my car. Waited there for over 2 hours for someone to come after I was finally able to get in touch with whoever runs this place. Ever get towed by these people good luck
Tyler francis
2 years ago
Tried to use the company today as my car had 2 flat tires. The manager is rude and has absolutely no customer service skills. She talks over you and yells but guess what, I know how to do the same!!! They definitely need to find new management.Service: Local haulingService: Local hauling
Christopher Julien
3 years ago
This is by far the worst, most unprofessional and dishonest "company" for towing I've ever come across. I parked for 10 minutes in a residential spot with the consent of the resident to move some bags from my vehicle and they towed me when I went back outside. They did not notify law enforcement until well after they were supposed to. The owner or manager or whoever is completely unprofessional and swears with a completely uncourteous tone. They are extremely sketchy and I highly recommend that no one give them a dime of your money.Service: Car towing
Toretto Johnson
6 months ago
Great service. Professional driver and the lady very professional over the phone.
Tracy Jagneaux
2 years ago
This is just horrible. Get to the business to pick up my car, only to find nobody at the business. When I called the worker, she told me that she had no calls, so she decided to leave work (HOURS early) and was 40 minutes out of town. She then told us that she will be back in 40 minutes. Over an hour of waiting, she ignored any phone calls by me. This place is a sorry excuse for a business and should not exist.
Breay Fee
4 years ago
The people there were very friendly and respectful. I work in downtown Lafayette and I park my car in the lot it was towed from every day. My car (along with others) was towed from from a section of a parking lot without any no parking signs or warnings- other cars were left alone where no parking signs were clearly posted. Those Vehicles were clearly in the way of traffic flow whereas mine was not. It was probably a little too difficult to tow away the three large flat bed trucks parked in the flow of traffic without damaging anything so they just picked up the smaller cars in the unmarked spaces to make sure they could turn a profit on a friday night. Make sure you bring cash cause they don't accept card. I was charged $237 (just so you know what to expect) They advertise 24 hours but you can only pick up your vehicle before noon (at least on the weekends) And you will be charged an additional storage fee of $24 for every day that you cant afford to pick up your car. One star rating because they're a company that capatalizes on the misfortunes of others. I will say that they don't charge state maximum for their services so at least they're trying not to be awful. I dont respect their business practices, but as I said, the people were super nice so
Rochella Solomon
a year ago
The most unprofessional business I have every seen in my life. They are soo hungry for money and the company doing sooo horrible they go around picking up people cars from there complex. I wish this place would be shut down for good they soo rude. I company that is hurting soooooooo bad for money will do any and everything to make a come up steal and lie is what they good at.........
Ms.Cee's Corner
a year ago
They have a great racket going towing peoples cars from their homes. Some people have no conscious! Evil and wicked. For the love of money!!! They will have to answer for taking from the poor.
Sydnei Prosper
4 years ago
They charge double the state average for towing. Also the clerk was annoyed that I checked our car for damages and our trunk for any missing Christmas presents before leaving. She snarled that they don t take things from people s cars but it is hard to trust a company whose entire business model is preying on poor people s misfortunes. I make no apologies for safeguarding my possessions.
Rissa Dawn
7 years ago
Love this company!!! I had gotten into a wreck a couple months ago and, went it the ambulance to go get checked. I forgot my purse in the car and I thought my mom grabbed it. I asked the dude where my purse went and he said we don't dig through the cars... So, he called Trevor to come to the yard. And, he showed me footage of when it was dropped off! And, nothing. (cop had my purse.) so, moral of the story is.... I didn't even know this towing company existed and, now I would recommend them to ANYONE. having a security camera and everything is great!! Never could go wrong with them!
donte boxie
4 years ago
This company towed my vehicle from my own apartment complex while I was parked in visitors parking. Called to make the company wayward of their mistake and they did nothing but repeat prices and say that there was nothing they were going to do to help us. They practice a very common method of predatory towing in which they grab vehicles late Friday night or early Saturday morning, knowing that the apartment complex office is closed on the weekend and try to ransom you paying for the vehicle they have in their possession.
Carol
3 years ago
Called to get my sons truck towed home. He was at a store less then a mile from the business and about a mile from our home, granted it was day after a hurricane, but the weather was beautiful out, they refused to tow, lady was not very nice. So I Called another tow company across town they were more then happy to help. I will never call R&R AGAIN.
brandon moten
4 years ago
I have a tracker on my car so I knew my car was there but it took over six hours for the lady on the phone to confirm that and give me a price. $276 by the way. I called at 3am, and was told to call in the morning. I called at 10 am and was told they close at 12 noon, which only gave me 2 hours to get there. The actual cost was $260 but they charge 6% for using a card, something the lady on the phone neglected to say. Initially my card didn't go through, I received an alert from my bank warning me of a potentially fraudulent charge. In summary; terrible customer service, overpriced, inconvenient location, and an outdated POS.