U-Haul Moving & Storage at Barksdale

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Morrison
a year ago
Great selection of units available and very friendly and helpful staff. This is my go to store for all my Uhaul needs.

  Billy Perdue
2 years ago
I rented a truck to help move my mother in-law and it used it across the street in shady grove. The lady working there, who was nice, told me just bring it back with half a tank. When I got in the truck I snapped a pic of the odometer and the fuel gauge because it barely had over a quarter of a tank. I drove a total of 7 miles. I put 8 gals of gas in it at the shell next door and returned it with more gas in it than it had in it when I got it. The guy working behind the counter still charged my card for a fuel fee and told me I didn t follow the text message directions they sent me which no one told me about. Screw these people don t rent from them. Must be tough in the moving business right to have to steal fuel fees.

  ryan edison
7 months ago
We use U-haul for personal and business. Many times a month and have for well over 2 decades. As I travel all over the country, I have come to realize that this is my favorite place of all. Within the company. Miss Wanda ran it beyond compare for many years. And it not only breaks my heart to see her retire yet. I know she will be happier and deserves the time off. I hope whoever replaces her knows what they're doing As it will take a strong leader to continue to expand this location into the future.

  Amy
8 months ago
Great experience with the service provided at this uhaul location. Mr.Ray was very kind and helpful as well Ms.Ashley at the desk that helped with my contract and reservation. Their team work was very nice to see. Thanks!

  Rick Shelton
3 years ago
Went over to rent a small open trailer. A $24.95 a day 4X7'. I get there and back up to the trailer I want to rent. A nice man walks up and ask if this is the one I want to rent. Yes, sir it is. he said I will have it hooked up to your car while you are in the office doing the paperwork. Great! I go inside filled out everything then the lady tells me she is unable to rent me this trailer due to the fact I'm towing it with my Ford Explorer. The lady tells me corp office will not allow this due to the Ford Explorer being involved in too many rollover accidents. No where on the web page is this information available. I spent time and money just to learn I have waisted my time and money. This is no way to run a business. I will never use this service again.

  Norma Dowing
4 years ago
This business is by far the worst run I have ever encountered. I rented a storage unit about two years ago. At the Barksdale location in Bossier City, Louisiana.In February, 2019, my credit card information was skimmed while on a business trip and I had to get a new one.I went to the store and gave them my new number, because they had me set up on autodraft. The employee who took my information assured me that my information was saved.Guess what? It wasn t.And again, my credit card information was skimmed (do not use the pay at the pump for gas), and I had a new card.And again I went in and gave them my information.Was it saved this time by the manager Wanda? No.Then, when again I was informed that my storage building was in jeopardy of auction, this time I emailed Wanda my credit card information. Twice. On 5/1/19. She said she would run it on 5/3/19 when she got around to it. Did she? No.I ve spoken to the corporate office Administrative Assistant Kristi twice. I finally asked her to just allow me to empty my things and we simply part ways.She said she would agree, if I paid $190 and was out in 2 days.I countered with $150, which was more than generous considering the treatment I had received, and my good faith efforts. And a move out on Friday (this is Monday) since I have a broken foot and all...She refused.Well, now my unit still has not been paid for, in spite of UHAUL having my information since 5/1/19. And I m probably going to have my unit auctioned.So, do not use this location. They are almost comically incompetent.The staff has changed every time I have been there.And I cannot convey the level of rudeness and poor customer service I have experienced. It s worse than anything I ve ever seen or heard about.

  Ben
8 months ago
I got my butane bottle refilled there I used to exchange it at Walmart but was I wrong it's cheaper at U-Haul. By about 4bucks.

  Brittany Taylor
4 years ago
Beware: we were incorrectly informed multiple times on payment policies. Not to mention- 2 days after we paid our balance in full, the staff had failed to remove the lock they had placed on our unit so when we attempted to get our (time sensitive) possessions out after 7pm, we were unable to get to until the following morning causing us to have to go to a hotel for the night. We were offered no remorse or compensation for their employees carelessness. We were also told that if we turned the locks in early that we would pay a prorated amount for the month. Not the case. A storage unit that should have cost us $125 a month ended up costing us about $200 bc they charge you late fees every couple of days. You would think a company operating around people and families who are in the middle of cross country moves/job relocations/divorces/etc. Would be a little more considerate and compassionate of the struggles all of those scenarios come with. I also expected more professionalism and consistency in such a well known company. We have used over $2,000 of uhaul services in the last 3 years and we will never use them again for our storage or transport needs.

  Mary
4 years ago
Usually the manager is there and she is a sweetheart but this evening I returned a day earlier. She wasn't here and the young man told my daughter to unhook the trailer yourself, this is Uhaul you should be able to work our equipment while he helped a caucasian women put her equipment on the backn and come back tomorrow to get a receipt. The WORSE SERVICE EVER !!! To busy flirting to to take care of business.... Now he refuses to give his name but he was working at 6pm on September 9, 2019.

  No nickname
2 months ago
Great services. Very satisfied

  banzai373
6 years ago
I rented a car dolly from this location and found that the manager and staff were friendly, helpful, and courteous. I can't speak more highly of the professionalism they displayed - much different from the help I tried to get from the U-Haul in the 3100 blk. of Barksdale Blvd.

  Misae Andrews
2 years ago
I had been having a hard time today but Mr. Richard made the transaction a memorable one. He is one funny guy!!! Keep up the good work sir!!!

  Cynthia Abla
5 years ago
Rude as all get out!!! Took a card to make a complaint and turns out it was their GENERAL MANAGER who was the one trepaying me like i was an inconvenience!!!!! Wanda Evans needs a attitude adjustment!! I wouldn't rent a unit here if they gave it to me!!!!!!

  Mohanad Alkhashtee
2 years ago
Great staff and very helpful people. they did their best to find me a trailer in same day. Thank you Ms. Wanda , and thank you everybody.

  Dwight Bailey
5 years ago
When moving from Shreveport to Chicago for temporary assignment U-Haul provided me with excellent service, advice and the right sized space to store my items. Great staff.

  James Clark
3 years ago
Rented a van I picked up with 1/4 tank of gas. Returned it with 3/4 of a tank but not a full tank. Tried to charge me for not bringing it back with a full tank of gas! They got an extra 1/2 tank of gas out of me, and still tried to charge me an extra $58!

  Ashley Stewart
5 years ago
Pricy, and didn't have my reservation that I made online. However, the woman at the desk was awesome to work her magic and it all worked out in the end.

  Blaze Blackman
a year ago
Luv this place #108 UhaulCustomer is #1 here never any complaints

  Michael Farris
3 years ago
I ve rented a variety of trucks and trailers several times from this location. Staff is friendly and knowledgeable. I appreciate dealing with professionals!

  Al Jenkins
4 years ago
I already submitted a review but it was easy to rent the truck and didnt have any major problems

  Katie Beeman
5 years ago
Great service. Go in person, don't reserve online - inventory doesn't match

  Eric B
8 years ago
Clean and the staff I have dealt with each time has been super helpful.

  Steffan Northcutt
7 years ago
Very nice staff clean facility air conditioning and heating.

  William Gipson
5 years ago
Was in and out in 5 minutes renting a trailer. Quick and easy

  Danny Welch
5 years ago
Totally secure indoor storage. Clean

  Tim Strozier
5 years ago
Uses them when moving back...the manager there rocks

  Reaper Foxx
6 years ago
Great staff, clean rooms

  frank thornton
5 years ago
Easy to pickup and return!

  Emma Cleary
5 years ago
Love Ms Wanda

  Andre Brantley
5 years ago
Great service