Robinson Brothers Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stacie Scott
5 months ago
The experience with service has been exceptional. From me calling to get an appointment to bringing my car in. Nick Borne was my advisor, he was attentive and gave me the information I needed, he listened to my concerns and made me feel comfortable about leaving my car for repairs. I had been to 3 other dealerships in baton rouge and I wasn t given proper service so I saw that there was a Robinson Brothers Ford and decided to bring it here, I m so happy I decided to come here, the service dept here is excellent . I will always come back to Robinson brothers Baton Rouge for my 2020 Ford Mustang. I wish I could give 10 s

  David Boudreaux
5 months ago
Yes I did look over their internet pages to see what the big places have in stock. They started calling me the next day and texting me several times, so what, I was just looking at their inventory. How in the hell did they get my info so fast. If I had a question, I would have called them. I am from a small town and I do business with the places that help sponsor my kids baseball team. Oh, they donated for years, for our schools sponsor for the sports banquet at the end of the school year. So I bought my wife s SUV s there and my big pick up trucks at my local dealership for over 40 years. Thanks and thanks for the little stores who take the risk of being small but carry a big ink pen!!

  Tracy W.
8 months ago
I brought a fleet vehicle to them for some repairs. I realize it takes time for approvals from leasing companies but it has been a month in the shop. My advisor has been nice, but the past couple of days he hasn't been answering my calls or responding to my voicemails. I just want to be kept informed about the repairs. I am in the market for a personal vehicle, but this experience has got not wanting to buy domestic. If service is backed up this much, Ford isn't a car I want to own.

  Troy A. Cooper
8 months ago
This business is going backwards in their service department. I went in for some preventative maintenance on my Ford F150, and I now have a bigger issue with my transmission, which is believed to have been caused by their technician. In discussing the matter with their employee, their attitude seems to be very unconcerned and down right dismissive. I was always very satisfied with the quality of work I'd received before this visit, but I will never bring any vehicle I own to this place of business ever again. Thanks but NO THANKS!!!

  Rene Rivera
9 months ago
they just stole my money, charged for a problem and didn't fix it, the truck was back in the tayer for 3 more days and they didn't check it, I had to take it to a real tayer

  Sylvester Talbert
a year ago
Vehicle in shop for a recall issue. Had a 9:00 am scheduled drop off. Service adviser signed me in about 9:15 and advised car would be ready for pick up in 48 hours. The dealership provided no loaner vehicle or rental offered while my vehicle was in for a recall issue. Actually i give rating of 3.5 and not 4.0.

  Ricardo Williams
a year ago
Kelbo was great. We let him know were pressed for time. He had all of our documents ready to be signed and a full tank of gas.

  Telisha Nevills
2 years ago
Great job to the Ford service team especially Adrian. One of the best experiences I have had with the dealership. He communicated the entire time.Services: General repairs & maintenance, Wheel alignment, Oil changeServices: General repairs & maintenance, Wheel alignment, Oil change

  Dee W
a year ago
I was unable to really get any prices of what they actually have on hand versus what the website shows.

  Staci Tanner
2 years ago
Service was great. Too al ong time but otherwise great.