Ray Hyde Paint & Body Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Renee Cain
a month ago
I was suppose to drop off my van. I requested that they call me once the glass needed for my sunroof comes in. Then I'll drop it off. The receptionist went ahead and took the pictures the insurance needed. Then got the from Progressive for me to keep my van until they were ready to work on it.Thank you to the receptionist. Sorry I forgot her name.

  Devin Hoyt
10 months ago
I have a new 22 F150 lariat on my way to work one morning I hit a big doe. After making a police report and talking to progressive insurance advisor they recommended Ray Hyde paint and body. Dropped my truck off on 05-22-23 was called two days later and was given an estimated completion date of 06-09-23 on 06-01-23 I was called and told my truck is ready. Aside from the missing license plate bracket looks brand new. When I picked the truck up I did asked about the license plate bracket and was told that because it was not on the truck when he received it, it was overlooked. He was very friendly and professional ordered a new one and will contact me when it arrives. Very satisfied and I will recommend them to anyone.

  kim hall
10 months ago
The worst body shop in Alexandria La. and Rapides Parish. I had Ray Hyde do repairs on my 2009 GMC Sierra. They repaired the front right door which they left the lower door weather stripping off,the wire harness boot wasn't install correctly, left several scratches on the door near the window. over spray and buffing compound in door jamb and scuffed up my window new defector. No help from staff.

  Kara Thevenote
2 months ago
I went to this shop with an insurance claim to repair the rear bumper. They kept my car for over a week to repair the WRONG bumper!! They then kept my car an additional week to fix the right part. I will NEVER use them again ever.

  Windy Adams
a year ago
Couldn't ask for a more caring or fully attentive body shop. They made sure I was taken care of to the fullest extent from day one. The main chick in charge, Lexi, she's the one that I spoke with on regular basis while they had my car. She kept me updated regularly. I could call or text her at any time day or night & she didn't mind helping me. She made sure my car was ready exactly when she quoted me from the beginning. When I picked up my car I noticed the windshield was cracked from the wreck & brought it to her attention (in which she had not known it wasn't previously there) so the following week Lexi sent 2 of her guys out to my work to pick my car up (I work 1 hour & 45 min from the body shop) they got the new windshield installed & Lexi personally delivered my car back to me without any hesitation plus replenished my gas & detailed it inside & out! I would definitely recommend this paint & body shop to anyone needing auto repairs. Thank y'all so much for everything you done for me!

  Kyle Johnston
a year ago
I was super impressed with this Body Shop. They did an amazing job on my 2012 Tundra. Very easy to work with, good communication, and overall great experience. I used their services after an auto accident and while I hope I don't have another accident anytime soon, I will definitely be using their services again if the need arises. Awesome Job!

  Ryan Marler
2 months ago
Had work done years ago. Worst service ever I never will use them again.

  Shaconda Fikes
2 years ago
I brought my car to Ray Hyde November 8,2021. Today is December 11,2021. I had to keep calling for updates when they should ve been calling me. I understand delays but I just wanted somebody to communicate with me what was going on. I was told different dates when my car would be ready and none of them were correct so because they have my car for over 30 days I m paying out of pocket for a rental because my insurance company has stopped paying. It s really affecting my other bills and my kids Christmas because of it. I don t doubt they do great work, I m just not pleased with the service. I would ve thought they would at least reimburse me for the rental because it s not my fault my car is still there.

  Crystal
6 years ago
The service I received was the absolute worst! They had my car for almost 2 months the first time around (The repair was supposed to take about 2 -3 weeks). I was told LIE AFTER LIE whenever I would call to check on the progress, (I caught them in these lies and the OWNER just shrugged it off and said oh well "I run a billion dollar business", what did that have to do with anything I don't know). I was given my vehicle back and the front bumper kept popping off. I took the vehicle back so they could fix it properly. At this time the owner said he would fix it and agreed to put me in a rental (because at this point my insurance company and I had spent close to $1400 on a rental due to them not returning the car on time. I called several times leading up to the day I was suppose to take them my vehicle to ensure they would be able to start on it and make sure the rental was reserved. They assured me everything was ready I just needed to bring them the vehicle. When I arrived at the shop, Susan did not have the rental ready, instead she gave me all kind of excuses about the rental company calling her that morning and stating that no vehicles were available. I called the rental company myself and low and behold they had rentals available, so once again another LIE. I then told them a reservation had been made by Ray Hyde body shop and I stated what Susan told me they called and told her. The rental company assured me they never called and told anyone at Ray Hyde anything like that. The rental company also told me no reservations had been made from that shop. So once again I called Ray Hyde to let them know I spoke with the rental company. Susan reserved the rental car only after she was caught in that LIE. Skip ahead a week, I went to pick up my vehicle only to find that the hood and bumper had gaps in it. Instead of them explaining to me why the gaps could not be fixed, the OWNER Ray Hyde came out very rudely telling me it's not going to be fixed and that I have a FORD, and its not like I have a Mercedes or a BMW, then he walked off, without letting me ask anymore questions or giving me a chance to respond. And this isn't even half of the things I went through dealing with this shop. I would not recommend them to anyone!! The customer service was horrible and in the end my car is still not completely fixed. The ladies at the front desk always say they will call back but they never do. Question whatever they tell you and ask to see the progress.

  Belle Chatelain
5 years ago
Ray Hyde Automotive is wonderful. They not only replaced my hanging dinged up bumper, they buffed out my car and now I feel like I have a brand new car! They are reasonably and fairly priced and do outstanding work with wonderful communication between the owner and the business. Super happy with their work!

  Sequoia
a year ago
After a deer hit our car, we were able to get an appointment very quickly! Dropped off this morning and it should be ready by Thursday. All staff we encountered were very friendly and helpful

  Toast Toast S
4 years ago
Did a fantastic job on my car. Lexi kept me updated and very professional and courteous. Lexi went out of her way to have my car delivered to my house after it was finished. My car was hit by a 18 wheeler it looks and drives brand new. Highly recommended!

  Bianca Brown
5 years ago
Superb! The only car repair shop I trust to do repairs to my vehicles. Taken three different vehicles and always 100% satisfied

  Jana Reed
2 years ago
They have exceptionally nice employees who will treat you like you are the only customer at the time they spend with you. Ur car is safe a d well protected on his property and you get what you pay for meaning that if you pay a large amount you are getting top notch work done on ur vehicle.

  Lou Dechert
4 years ago
Work to repair small damage to our vehicle was done promptly and professionally. Ray personally took on small detail of minor repair of a golf ball that had hit my wife door of car unrelated to other repairs and then had our car detailed out! 5 star plus without a doubt!

  Gerard Thomas
4 years ago
They have a very slick system going on since they have a Geico office right in the shop. I thought they were kind of smug as if they were doing me a favor to repair my car. Remember you have the right to take your car anywhere you want and Geico can make an appointment to come to you rather than you having to travel all the way to their office and getting your car repaired where they want you to.

  clinton white
4 years ago
Great customer service from the tow truck all the way until we got the car back. They called and updated us every step of the way. Got our vehicle back sooner than expected and haven't had any issues!

  Jimmy C
8 years ago
These guys had 3 tries to get my truck right. Never did they get the fender paint rigt. It's thin and speckly. On the second try they finally removed a ding they put in the fender. 3rd try they still couldn't get bristles from something floating in the air out if the paint. They messed up my interior with some kind of as ray said vynl protectant the cleaners had no business putting in there. Then they said they cleaned it and left traces of the swirls in the crevices of the textured dash and trim and denied it being their fault at that time saying it was already like that. They also got overspray in my headlight and marker light. They got compound all over the engine compartment and never fully cleaned that up. They also got compound or paint all over the inside of my rear door and seat. They weren't even supposed to be there. I also found out halfway house guys cleaned it and they stole my wedding ring I accidentally left in there and my knife I left behind. These guys are horrible and should be ashamed of themselves. He is a liar and does not care about your vehicle.

  furnando green
3 years ago
Horrible experience they ordered the wrong part twice and the third time the part ironically got lost in the mail its been over 6 months now ive been trying to get my car fixed..Would not recommend anyone to these people.The only reason i give them one star they won't let me post my review without one

  Jessica Thompson
5 years ago
My husband hit a deer and they did great work fixing the issues he was having. The only problem we had after was his battery got run down somehow.

  Glennie Lavalais
a year ago
Took a friend for car repair, her car has been there atleast 1 month. Horrible

  Greg Gibbs
2 years ago
Entire staff completley dishonest from adjusters , manager , shop technician, I strongly recommend not to use Ray Hyde for any repairs no matter how small

  Brandon Burnette
4 years ago
Used to work for Mr. Ray,... Awesome place... Good qaulity work...

  John Thomas
2 years ago
Alway great doing business with them. They give you a fair price and excellent repair service.

  Y Randle
7 years ago
Took my car they for a scratch bumper charge me for changing out whole bumper my reverse sensor tail lamp etc wasn't none of that mess up and then someone stole my usb out my usb port

  Kory Ham
4 years ago
So I drop off my car they said they ll have it finished in 6 days we ll then on the 6th day they delay it two more days then on that day the delay it again because they said they weren t done painting and then the next day they delayed it again they need to get there butts up and do there jobs

  Laura Miller
a year ago
Fixed up our vehicle like it was brand new

  Jonathan Peyton
4 years ago
Great people supporting our community. Longtime business in the area doing good work.

  apm Wilson
3 years ago
Willing to do all they can too fix my car quite

  Phillip Firmin
2 years ago
Very helpful. They told my wrecked Truck.