Darrell's Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gabrielle Merchant Langley
4 months ago
I had a car with a failed engine because it threw a rod into the oil pan and poured all of my oil on the road. I had it towed and serviced at Darrell s, and I ended up trading it in with a failed engine to a dealership for a new car. This car ended up in a class action lawsuit shortly thereafter. The lawsuit for the vehicle wanted to see the report from my service for proof of the failed engine. Darrell s had been EXTREMELY vague and put on the report oil leak. Engine knock. Recommend new engine. And the lawsuit denied my claim because they said the report said the oil was leaking and they don t cover oil problems, and after I tried to explain that it was the engine that failed and caused the oil leak, they said they have to go by the report. I called Darrell s requesting to speak to the person who looked at my car to see if MAYBE they could remember it and adjust their report so it wasn t so vague and misleading. I spoke with a man who turned out to be the owner who tried to explain how All cars have wear and tear overtime. The oil sometimes leaks when they get older. If you don t check your oil level it can cause engine issues overtime. Etc. and I explained what happened and he kept dismissing my statements. I asked to speak to the man who ACTUALLY LOOKED AT my car and he refused to let me do so. And then I asked if there was any way the mechanic could at least reword his report and the owner said yeah I can t do that. So here I am fighting the lawsuit to prove that my car didn t have an oil leak beforehand because Darrell s couldn t have been the least bit helpful or caring and made their report more specific. Everyone but the owner was very nice and helpful. So as much as I would recommend this place, I can t get behind the owner who was really unhelpful doesn t care about any of his customers. I m glad I didn t order a new engine from them and pay for that labor to support his business.

  Walter Briggs
8 months ago
We were going to drop off on a Monday for a couple of sensors to be replaced. I spoke to a lady there that said yes, drop it off because they don't do appointments. Okay,I get it.Something came up and I called stating we'll be in Thursday. The same lady said sure,ok. Bring it in and be here Monday morning for the vehicle. Well, as we've ONE car,we had to rent a vehicle for a few days, returning it Monday morning after we retrieve ours. Surprised,we were, to learn the parts were NEVER ORDERED. I suppose the only person there authorized to order parts was the owner,who said he was in Florida. No one could have called me? Or is it they didn't want to bother with my vehicle? It was a huge inconvenience to us, setting us back a bit of cash for the rental. They could do better, especially after a high recommendation from a transmission shop.

  Linda Berlin
a year ago
I drive an old jeep with over 200k miles on it. I had a lot of trouble with it before I started bringing it to Darrell's. That was several years ago. The only problem I have now is my passenger window fell off the track. I'll take it to him next week. I have no doubt he will fix it better than it was. He always has fair prices and does excellent work. If you are looking for a good and reliable and honest mechanic, I recommend him highly.

  Digital Sparks
5 months ago
Darrell's Automotive is a top-notch service! Honest, skilled, and reliable. They go the extra mile to ensure your vehicle runs smoothly. A trusted choice for all your automotive needs.

  JoLee Hunt
a year ago
My visor broke while I was driving so I stopped into the nearest shop. I explained the issue to David and he quickly did the repair at no cost. I offered to pay but he refused. I had never visited the shop before but I will definitely be back and I ll refer others to Darrell s. Thank you, David for your professionalism and your kindness.Service: Auto maintenance

  Bill Bullock
5 years ago
First off, I have worked on cars and trucks for about 65 of my 80 years. We live about 50 miles from the Darrell s Automotive shop so it is not a short, local drive. But that is where I choose to take my vehicles for any major repairs. The first time I dealt with them was on a computer problem on my grandson s car. No one else would even seriously LOOK at the job much less tackle it. This shop was recommended by a family member who is in the towing business so I gave them a shot. First thing was that they seriously evaluated the problem and, when directly asked, gave plausible arguments for and against repairing the car or buying another later model unit. We chose to repair and that is what they did. It took quite some time to find and repair all the problems but not excessive for the work involved. They were candid about what they were doing and why plus being truthful when they hit a rough spot that delayed them. They repaired the vehicle and were not overpriced for the work and time invested. Our second experience with them was with the same vehicle but an unrelated problem. They got it in, repaired it in less time and at a lower price than expected and had the grandson back at work and EMT school in two days, once again at a reasonable price for the labor and parts involved. I greatly admire Darrell, Brother and their father who I met during our first experience.Bill Bullock

  Taylor S
6 years ago
Great customer service and trustworthy folks here. Good knowledge of vehicles and they take the time to explain what s going on. Truly care about customer service here which is a great quality in any business but especially in a mechanic. Would not hesitate to recommend them to anyone in need of car repair.

  Cherilyn Payne
5 years ago
Words cannot expressed how well I was treated at Darrell's shop. My radiator burst near their garage. Christy immediately went to the back and had a mechanic check the vehicle. Motor was extremely hot. Rusty called the next morning to let me know they needed to replace radiator and monitored the vehicle to see if I had any damage to the motor. Rusty called me back that afternoon to let me know my vehicle was ready to pickup. Darrell and Brother, thank you and your team for the VIP service. Cherilyn

  Arnold Azua
6 years ago
Took my vehicle in because it was leaking coolant, they did a pressure check and saw what the problem was. They repaired the problem and showed me what the problem was, they were very honest about what was fixed, best of all, the cost was very reasonable compared to other estimates I had gotten for the same thing....

  Djena Diallo
2 years ago
They are wonderful. I'm very grateful to them for the way they assisted my mom with her car. Thank you.

  Rebekah Guidry
4 years ago
Very knowledgeable of A/C units in my vehicle. Gave a quotethat was reasonable and $1500 less than dealership. Did excellent work.

  novisnick
4 years ago
I ve been relying on Darrell s Automotive for over 25 years, they are honest and reliable as well as knowledgeable in their chosen field. I highly recommend this family business.

  angela castille
9 months ago
Thank you all for the service you did n my car.

  Lillian Mcmahon
4 years ago
We had a wonderful experience with them no one else could fix my equinox 2013 and they did awesome

  Susan
5 years ago
Experienced, honest and friendly service. I have been using Darrell's for years. Great people!

  Troy King
2 years ago
They are very busy so it takes a while to get to your vehicle but great servuce

  Jimmy Savoy
6 months ago
Quick efficient, extremely affordableService: Auto battery replacementService: Auto battery replacement

  Eugene Noel
6 years ago
Excellent service, caring people, good price for their work. Have used them for over 30 years

  Tracy Lepine
5 years ago
Darrell and staff are asesome. Great work. Quick and fair pricing. So kind!

  Christine Turnage
7 months ago
Was very friendly and nice an helpful

  Ray Smetak
2 years ago
I've know this fella half my life one of the best mechanics there is quick professional and fair drop in and see Brother.

  Jack Daughtry
5 years ago
A place you can trust. Good vehicle service. Friendly staff.

  Robert Ackley
5 years ago
GREAT place to get repairs . I'm out of town for work and needed a new headlight to pass DOT inspection and these guys jumped right on it even tho they snowed under..and with a smile!

  Richard Franklin
4 years ago
My car repair was perfect. I recommend this shop to everyone

  Kristy Butler
8 months ago
Fast, friendly and trustworthy!

  Julie King
6 years ago
Over priced and you have to bring your vehicle back because they do not actually repair it.

  Linda Kitchen
3 years ago
Always great.Brother is a honest always kind and helpful.

  Penny Smith
4 years ago
Great work, always polite and friendly.

  Trey Drewett
2 years ago
Super nice people and great service

  Charles Griffin
6 years ago
Fixed my vehicle. Were really nice.