Kentucky Auto Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Max K
4 years ago
After repeated frustrations with Safelite, I came to Kentucky auto glass. What a difference! Everybody I talked to, Justin, Mike, Joe and particularly Tara, was extremely responsive, friendly and professional. They were very accommodating and helped me by replacing my windshield adjusting to my rather tight schedule. Needless to say, they also did a stellar job replacing my windshield! All the seals looked like new, and they even mounted my dashcam back in place! Impressive customer service. I can only recommend them! Don't think twice, you'll be very pleased! Thank you guys, keep up the great work!

  Harper Oglesby
a year ago
I damaged my windshield a couple days before needing to make a long drive for a holiday weekend, and the guys at Kentucky Auto Glass worked me into their schedule just in time. They did a great job replacing my windshield - and they were quick! Super nice folks, too.Service: Auto windshield replacementService: Auto windshield replacement

  Hillary Kendrick
3 years ago
Hands down the BEST and most professional company I have had any experience with! Yesterday, my windshield randomly cracked completely across due to the extreme cold weather and nigh heat from my defroster. I called my insurance company immediately. They recommended safelite I scheduled an appointment with them but quickly turned right around and canceled that appointment and called Kentucky Auto Glass instead! And I am SO happy I did! I spoke with Sean (Shawn? - not sure on spelling) several times in length yesterday morning and he was SO professional, informative, considerate, kind and overall SO HELPFUL! He scheduled an appointment for me right away and was even going to have it replaced within hours on the same day, but we decided that today would work best due to icy/snowy/cold weather and timing. Overall, I could not be more pleased with the absolute first class professionalism of this locally owned company and their INCREDIBLY KIND & professional technician who drove far away from Lexington and all the way out to my house at 10 am in 20 degree weather. He called me, showed up on time, answered any and all questions I had; he was polite, professional and had my new windshield replaced within an hour! WOW! Just absolutely amazing! Donnie was my mobile technician and has 31 years experience. I highly recommend him for your glass work/repairs & replacements! I am so THANKFUL for this AMAZING & PROFESSIONAL company and of course, Donnie and Sean! Everything they do is timely, professional, experienced work and pure honesty along with showing up with a smiling face and complete helpfulness! Thank you, Donnie & Sean from Kentucky Auto Glass for everything you have done SO quickly to replace my windshield and have me back on the road driving safely again in an hour! 10/10 would HIGHLY RECOMMEND this company and I will definitely be a lifetime customer! 100% the BEST business ever! No one could even compare to their work! Thank you so much again! - Hillary KendrickService: Auto windshield replacement

  Lindsey Lay LL Photo
4 years ago
We had THE BEST experience with Kentucky Auto Glass! From the first few moments of the conversation to the final touches our technician, Daniel did before leaving - 10/10 would recommend! When I first spoke to Mike over the phone, he gave me a prompt, accurate, and affordable quote including all service fees and taxes! I stress this because I received five quotes prior to speaking to Kentucky auto glass and none of which gave me all inclusive pricing until I requested it. I chose them without a second thought because of this honesty! Not only did they get my husbands car window replaced, they did it with in the day! Daniel was polite, extremely professional, and I could tell took pride in his work. I truly appreciate you guys, I will absolutely recommend to anyone looking for auto glass repairs!

  Naliao
a year ago
Awesome and friendly team. Had my window ordered and ready to be installed the next day. Fast and efficient install, and when the manufacturer sent a bad window, they ordered a replacement and redid the window within 15 mins the day after. Will be using again if I ever bust another window!Service: Auto side window replacementService: Auto side window replacement

  A W
2 years ago
Short Review - Avoid at all costs if you value your paint and trim. Read on for the lengthy review.I purchased a new truck and the back glass was damaged...didn't notice this until a few days later. So I contacted the dealer and they agreed to replace under warranty. They used KY Auto Glass for this service.I setup an appointment easily enough and arrived on time. I was hesitant because the truck was brand new (300 miles) but was assured everything would be fine. It was rather cool out (40 degrees) and I knew I'd probably have to wait longer for the glass adhesive to dry, but I didn't mind.They took the truck in their shop and I settled into the waiting area. Within 15 minutes they returned and said "You're done, good to go!" I was surprised because I knew there was no way the glass adhesive could already be dry. I asked multiple times if I should wait a bit before driving (had an hour drive back home). Once again they said "Nope, good to go." It's as if they were rushing me off...literally edging me out the door.When I got home to my garage I gave the glass a good once over. It was atrocious! It had chips, scrapes, and glue all over it. It looked 100 times worse than the glass they removed. I called them immediately. Their response..."Yeah, we probably should have caught that." Really? What a joke. But read on...it gets even worse.They agreed to order another glass and scheduled me for a week out. On the day of my appointment they called and said the glass wasn't in...I'd have to wait another week. I was already on my way to their shop when they called...it was about 30 minutes before my appointment. So I had to turn around and head back home.I finally made it to the last appointment and once again they were done in about 15 minutes and were rushing me along. Almost like they were racing to see how fast they could get it done. I tried to look the glass over before leaving but it was cloudy weather and hard to see.The next day was sunny so I pulled it outside to take a look. What a disaster. They had scratched big long lines into my paint all around the glass! Scuffed up the plastic trim around the truck bed, and left big long scratches/scuffs on the bumper! They caused thousands of dollars worth of damage to the truck. Plus the new back glass was all wavy...like a funhouse mirror.At this point no one will do anything to make it right. Definitely not going back to KY Auto Glass so they can finish destroying a new truck. Dealer is useless for any help. Only option is a body shop...and the thousands it will cost to fix...two quotes verified this.So this review will end like it started. Avoid this place at all costs if you value your vehicle's paint and trim.

  Windy Ware
4 years ago
We were so impressed with Kentucky Auto Glass reviews that we requested a quote for glass doors for our remodeled shower. They came out measured our shower we had our quote by the end of the day and within 7 days our beautiful custom glass doors were installed. Their installers did an amazing job! I highly recommend Kentucky Auto Glass.

  Will von B.
3 years ago
Unprofessional appearance, substandard performance. On January 27, 2021, I contacted Kentucky Auto Glass and made an appointment to replace my windshield on February 2, 2021. This was an insurance claim, so all paperwork was completed prior to my appointment. When I arrived in the morning, I apparently interrupted the manager's morning smoke break, because he approached me, lit cigarette in hand, and ushered me into the office. I wore a mask, he did not. Despite this unprofessional conduct and appearance, I proceeded in the hope the service would make up for the initial impression. I was wrong. The manager informed me that my glass windshield had not arrived, and wouldn't arrive till 2 PM that day despite the fact that I had made the appointment 5 days in advance. I agreed to wait till 2, because at this point I wanted the work finished by the end of the day. At 2PM The manager called to say the windshield had arrived, but was the wrong one. When I arrived at 4:15PM to pick up my vehicle, the same manager told me that maybe on Thursday they could have my windshield fixed. I promptly fired Kentucky Auto Glass, informed my insurance company that I would not be using Kentucky Auto Glass to replace my windshield, and took my business elsewhere.

  Hans Fischer (BudweiserHans)
4 years ago
They did a first rate job at the price they quoted over the phone, even though they had to come back the next day to install a special order part. I'd recommend them to anyone. Thanks for the great job Kentucky Auto Glass!

  Greg Schickel
3 years ago
I stopped in on a Monday, with my 2010 Toyota Tundra, and Gina walked me through everything with insurance on a 3 way call, and then set me up for a Wednesday windshield install.....She made it so simple......My installer, Chris, answered any questions I had, and installed the windshield beautifully, carefully, and quickly..... Great guy......Thanks so much for a headache-free, prompt, and professional windshield replacement.....!Good folks.....!Kudos to Kentucky Auto Glass.......!

  Jerry Fry
a year ago
Worried about having glass installed in your classic or hot rod don t be! Kentucky auto glass will put you at ease and take care of that ride. I m extremely happy with the care and knowledge these guys have with the old stuff.Service: Auto windshield replacementService: Auto windshield replacement

  Dan Baer
6 years ago
When we had a cracked windshield and an issue with an automatic side widow, the folks at Kentucky Auto Glass provided excellent service promptly and professionally. Their technicians were friendly and personal, while being very attentive to our needs and providing a quality result. We will always be loyal and satisfied customers!

  David Rogers
6 years ago
Great service!! Called and actually spoke with a real person, great customer service over the phone, had a quote in minutes and a time when my glass could be installed. I had called Safelite first and got an automated response that I had to give information to and decided to hang up after a few of the questions. Daniel and Shad arrived within the time fame given over the phone. They made the job look easy and quick.I will use them again if needed and will tell my friends about the great service.

  Haley Mancuso
4 years ago
I have nothing but amazing things to say about this company. I had been dealing with a water leak in my vehicle for about a month and was getting the run around from Satellite about fixing it. That is when I came across Kentucky Auto Glass. From requesting an appointment to getting my vehicle serviced was a breeze! All of the staff is very friendly and very knowledgeable. It has been a few days since my windshield has been fixed and no leak yet! I would recommend them to anyone!

  ted lawdogg stone
3 years ago
They were great, on time great service was in and out in under a half hour, their prices are competitive. It has been about a week I see no leaks and all is good. You can't go wrong by taking your vehicle to Kentucky auto glass.

  Kerry G
4 years ago
Top-notch company! Everyone I dealt with was friendly, knowledgeable, and extremely helpful. We were visiting from another state, and they were able to work with our insurance to get the work done promptly, totally covered by insurance. Brett was a great technician, super friendly and obviously very experienced. Highly recommended!

  Kellie Banta
6 years ago
I was really pleased with the service I had with Kentucky auto glass, and the technician, Daniel! They were the cheapest quote around, came to my place of employment to replace my windshield, and it was taken care of in under an hour. Nice people and good service! Daniel even took the time to take my oil change sticker off my old windshield and put it on the new one- little things go a long way

  Rachel McQuillin
10 months ago
They were able to replace our window the same day we called them. Great communication and service.Service: Auto side window replacementService: Auto side window replacement

  annie twyman
4 years ago
Where do I begin... First, I had recently got my windows tinted and I believe when the guy did it, he somehow messed my seal up around my rear window on my car. Well I had called around SEVERAL places and everyone told me the same thing, that I would have to replace my window (which was perfectly fine just the seal broken) but not Kentucky Auto Glass. When I called I was greeted with a friendly guy who was very knowledgeable and attentive, he even gave me a cheap quote that was down to the cent. They order my part which came in the next day and Nic (very friendly and informative) the technician came and resealed my window in no time. I am now a lifetime customer and would recommended everyone to try them out. You ll be a fool if you don t! Oh, last but not least they have a LIFETIME WARRANTY!!

  Nathan & Ashley Arvin
3 years ago
Thank you Ky Auto Glass for coming out and taken care of a few back glasses in our farm trucks - we had been putting this off for a while and contacted Shawn and he came out personally and took care of us right away ,we are in Winchester Kentucky so we are very happy to get someone to come out and Service are glass needs - very professional and took his time . Looking forward to working with you in the futureServices: Installation, Auto rear window replacement

  Col. Jordan Palmer (Jordan Bowling Palmer)
4 years ago
This is a locally owned and operated business and the general manager that I spoke to was absolutely wonderful. They coordinated everything with my insurance company and I didn t have to do anything. Not at all like safe flight, so do yourself a favor and call Kentucky Auto Glass; you all also be supporting a locally owned and operated business which is what makes the Commonwealth s economy thrive.

  Josh Gilbert
3 years ago
I made 2 appointments and they canceled both times, once without even telling me as I was waiting. The first time was understandable because of icy roads, but they had no reason the second time. They tried to reschedule me a week later after already waiting a week. I called Carlito's and got my replacement the next day and saved $60. Thanks Kentucky Auto Glass.

  Kimberly White
2 years ago
UPDATE: I was contacted by the Manager and a technician was sent out from the Dent Jerk (fantastic job and employee) The damage was fixed to my satisfaction. Thank you for responding.If I could give negative stars, I would. They dented my hood during installation and would not return calls and have not offered to do anything. They said it was 'impossible' that the technician did it. Dents are 3 inches in front of my windshield and the technician dropped two tools. I have proof of it. DO NOT use this business unless you are ok with your car being damaged.Service: Auto windshield replacement

  Wintersun
4 years ago
Amazing job by KY Auto Glass. My technician's name was Daniel, and he was amazing. My driver's side window of my Volvo came off the track and was smashed to bits, and he had a heck of a time with it. Things were glued in and jerry rigged and nothing was cooperating with him. He was incredibly patient and spent two hours working at it. He also put up with me lurking around the whole time. Thanks to his patience and persistence, I didn't have to buy a new regulator and my window works even better than when I got the car to begin with! Anyone else would have slapped it in the easy way and I would have had to replace the regulator later on. But thanks to him it works perfectly, and costed me hundreds less than Safelite would have. Hopefully nothing else will break, but if it does I will definitely call KY Auto Glass again!

  Monique L
a year ago
Called , requested they meet me at Paul Miller , while my car was being worked on . I called in advance .The man , was extremely kind , arrived and did all the work , before the dealership got finished . Would highly recommend !

  P M
2 years ago
Called for price on glass table top.They called me back in about 5 minutes with quote, very fast and professional folks to deal with I appreciated that. The price was very expensive. I was told it was because of the thickness of glass, 1/2 inch. Anyway I went with another company.I gave 5 stars because of how they treated me as a potential consumer and the prompt response as a phone inquiry.

  Kacie Mora
5 years ago
LOOK NO FURTHER !!! These are the people to fix your glass!!To begin, I first spoke to Amberlee. She was so professional and cheerful for the entirety of the conversation. She was such an advocate for me with the insurance company. It was a 3 way call between the three of us. When they repetitively gave me an attitude she spoke up for me every time ! She assured me that she would contact me as soon as she heard back from the insurance company. That is exactly what she did. Hours later I go a text informing me that it was a go for the date and time that we decided on to replace my glass. Thank you Amberlee!!Mason gave me a phone call prior to arriving. He arrived at the exact time that it was promised to me. From beginning to end Mason was polite, proficient and did an excellent job. I could not have asked for a better technician to repair my windshield. Thank you Mason! !Look no further if you are in need of glass repair !

  Stephen Carter
5 years ago
Better service than Safelight, great communication, and most competitive pricing for rear windshield glass repair. Very pleased with my experience and the quality of the work from Mike's team.

  Alexis T
4 years ago
Great customer service. I was in tears because of another auto glass company stood me up and never showed. This company had a friendly receptionist and the technician showed when he was supposed to. He even left my oil change sticker in the corner with the new windshield.

  ABC
4 years ago
Got my windshield replaced today by Kentucky Auto Glass. It was on my 2004 Dodge Durango and my stock windshield looked like a dark tint, and had dark edges/border all around, they was the cheapest place I could find, had a long crack that nobody wanted to fix. Anyway, since they were cheap, I wasn t expecting much or expected for my new shield to look like stock, I figured an ALL GLASS look. WOW, my replacement looks exactly like stock !!!! And the whole staff was VERY friendly, ZERO problems. Yup, I d go back if I had to. Thank You Kentucky Auto Glass.