Pogue Chevrolet Parts & Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Colton Bogart
2 years ago
I will preface this review by stating that I had already received multiple warnings from close friends and other members of the community telling me not to take my vehicle to Pogue for anything. They were right.On 8/20/21 I took my vehicle to the Chevrolet service department. I had requested to have the coolant replaced and the transmission filter replaced. Simple service. After leaving, I received a call stating that I had two glow plugs going bad and they offered to replace them. I agreed to have all 8 glow plugs replaced. This was the last I heard.Around 3:30pm I called them to check the status of my vehicle and see if it was ready to be picked up. At this time they informed me that they had broke two glow plugs during their replacement. This left me with minimal time to arrange a rental vehicle and retrieve my belongings from my vehicle for work the next few days. I was told that it would be 5 days to have my vehicle returned to me.The following week when I contacted Pogue s service department to pick up my vehicle, I was told they were still awaiting parts to be shipped to them and it would be another couple days. For the next few weeks, I was consistently told about issues with employees not coming to work or doing the jobs they were supposed to. I was told me truck wouldn t be ready for pickup on 9/13/21, which was 25 days after I took it in for a same day service. When I arrived this date to pick it up, my truck was still not ready. In fact, the cab of the vehicle was completely removed and the engine was still tore apart. I was told there was about 10 hours of labor remaining. I had to go out of town the following date and would not be back until 9/18/21. I called on 9/17/21 to check the status of my vehicle, and was told that it was still not finished, but should be done the next day.On 9/18/21, I finally received a call in the morning stating that my vehicle was almost ready to be picked up, and that afternoon I could come get it. Throughout this entire progress, I was told that the dealership would be covering the entire expense of my rental vehicle($80/day x 30 days = $2,400).When I returned the vehicle to D&P Auto Sales, they stated that I would only be covered for 7 days of rental, and I would be responsible for the remaining balance($1,840). At this time, they did not make me pay the balance, however they would not return the $508 that I had already paid towards the rental. The exchange between D&P and Pogue services did not result in any progress, and I was told I have have to wait until Jerry Pogue could be contacted to resolve this issueTLDR; Do not take your vehicle to Pogue for anything. They botched what wasn t even the original service and left me without my vehicle for 30 days, and now are leaving me with the expense of a rental that was needed due to their fault.

  joshua knight
4 years ago
Horrible place to buy a vehicle. Purchased what they called a new truck. Was told that no one had ever owned the truck. And it was used for a rental for a couple thousand miles. At the dealership. Which was okay with me because I felt like I was getting a good deal. A couple months after buying the truck it had to be towed back to the shop because of trans problems. This is when I learned the service department was very unhelpful. And the sales department liked to lie to their customers. In the process of getting my truck fixed I found out. That the truck had transportation damage. I was not told about this before buying the truck. So everyone please be aware. And do your research before purchasing a vehicle at Pouge Automotive. I have heard of the same thing happening to other people at Pouge. I had got in contact with some of the sales department. I guess they don t want to talk about it. Because they will not return my calls. That s fine though I will take my business elsewhere for my automotive needs.

  Katherine Tedrick
7 months ago
Always great and professional servicealways top notch service Erin Franklin is GREAT!

  Rickie Butler
2 years ago
Took van down to pogues it has taken three weeks to work on it but they were very nice

  Anthony Gunterman
4 years ago
Took my truck in for a recall and the mechanic Anthony got me fixed up and fast too

  Patsy Boards
a year ago
The service was excellent and everyone is so nice

  Peggy Ritter
a year ago
These guys were great!

  David Wuertz
2 years ago
Great customer service as always.

  Mark Weathers
3 years ago
Normally cheaper then anywhere else

  KELLY HILL
5 years ago
Bought a car here.

  Betty Lingenfelter
a year ago
Great Dealership

  James Floyd
3 years ago
Great service