Don Franklin Glasgow Chevrolet-Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kendie Gunn
2 weeks ago
We just got the Cadillac of my dreams, did everything over the phone via email and it was such a pleasure working with their team. Melinda has been such a huge help. They delivered the car right to our doorstep in Tennessee. I m so grateful and absolutely LOVE my new ride. Thank you so much!

  Jimmy Arnold
a week ago
Melinda was very easy to work with, kept me updated on process...helpful on post sell. Finance department was possibly the easiest closing experience I've ever had in purchasing a new vehicle. Definitely will be my first call when it's time to purchase my next Silverado.

  James King
a month ago
Great customer service. I needed a repair done to my truck and was expecting to be without a vehicle for a week or two because of a damaged hose. The service department called me and informed me that the hose was on back order and it would be that long before they could get it. The service department kept looking everywhere for the hose instead of just letting it be two weeks for a new hose to come in. Well, two days after that call, they called me to tell me my truck was ready and it would be covered under warranty. I really appreciate them not settling for the two-week answer, mainly because I am from South Mississippi and I am only working up there.

  Olivia Hawks
a month ago
Such nice people. Melinda listened to what I wanted and really made it happen. Most dealerships make you feel like prey, but I didn t feel this way here. Highly recommend. They also got me a great deal on my trade in.

  Jeremy Walbert
4 weeks ago
We bought a GMC terrain and traded in a Buick encore and the process was quick and wonderful the staff was helpful any questions we had or stipulations about what we would need in our new vehicle they were quick to make sure they got our needs met. They will be our referrals for all business and I'm looking forward to continued service through Don Franklin.

  Alli
a month ago
I have had my 2023 Blazer front end worked on. They worked with my insurance company and myself. They returned all of my calls and even picked up and dropped off my vehicle because my work hours didn't make it possible! Heather is always on it! She is knowledgeable and always professional! Would highly recommend them!

  Daniel Mann
a week ago
The employees consistently offer professional service, ensuring each visit is handled promptly with the highest quality work. I plan to continue entrusting my vehicle to Don Franklin for years to come.

  Noah Coats
a month ago
Oh it was pretty unadventful but thus time my steering didn't lock up the last time I knew someone left a tool under the hood that rattled. I believe it slipped down and locked the steering up but everything was okay thus visit. I had one of your coupons to get 10 dollars off my bill. The girl said let me see if I can. I thought it's got Don Franklin on it and I didn't make it myself. Where would the problem be. She didn't want to that's what it was. I'll continue to go there. It's not Don Franklin it's the employees. I still trust and overall it's cheaper for me. Thank you for your concerns.

  Matt Jones
a month ago
Took vehicle in for oil change and tire rotation. Specifically told them that the reason I wanted the tires rotated was due one the front having a broken belt. Was told they would do it. Went to pick it up and was told that they didn t rotate them because of the bad tire (it wasn t bad enough that they couldn t rotate it), but we priced you 4 new tires for $1200. Oil change only and cost half again as much as the place I normally go. This was the first and last time I will use Don Franklin.

  Anthony Anderson
3 months ago
Was a 5 star before, but now I'm a 1. I bought 2 brand new cars at once and it was great. When I went to buy a 3rd, they refused to give me the GM discount. I went out of town for work and called them to ask if I could get an oil change anywhere. They said yes, but a few months later I found out I was lied to. They said they would reinstate it and call me back, but it's been about 6 months and they haven't. I went in today to get an oil change and they wouldn't let me use the employee discount. I currently have 2 other high-end GM vehicles on order through another dealer that offers a better warranty than Don Franklin. It's a shame what they turned into.

  Amberly Bush
3 months ago
We ve purchased two vehicles from Don Franklin and will continue to do business with them for all future purchases. We also get our vehicles serviced there and they re always really efficient and thorough. The staff there are always so friendly, accommodating and go out of their way to provide top tier service.

  Richard McKinzie
3 weeks ago
Stopped in at 8:00 am and asked if they had time to do a quick oil change, no rotation and check the rear breaks since I hear a growling when I apply the break.I explained that I was working and on my way to Lowe's to pick up the supplies for my boss and was in a hurry but had to get an oil change since it was Friday.After waiting over an hour and counting... my boss texted me wanting to know if I was still working today.After an hour and a half my boss informed me that he sent someone else to Lowe's and didn't need me the rest of the day.I told my boss in advance that I was getting an oil change if it was quick on my way to Lowe's.An hour and forty-five minutes I'm able to write this review and still waiting.If they weren't able to complete my "speedy" request, they should have said something and I would have mage an appointment.

  Merrell Havens
3 months ago
I trust Don Franklin dealership over the local GM locations because they have the most experienced hybrid tech and the cost of repairs/service are much better than any other too. I would've liked to have been kept in the loop about the progress/eta of repairs since it took nearly 3 weeks to repair. But...I know it'll be fixed right when it's done.

  Tonya Wilkerson
a week ago
I have been to Don Franklins for Bodyshop work a few times and it is the best Bodyshop I have dealt with. They are very friendly and do a great job at repairing your car, and when they get done with it they always clean your car up, inside and out, which is something another Bodyshop in Glasgow Ky won t do. I would recommend Don Franklins Bodyshop Repair Service in Glasgow Ky. to anyone. They are a great team to work with and are great at what they do.

  BOBBIE ESTERS
4 months ago
I didn't have an appointment but had an issue with a tire. So, I got there when they opened and Bobby pulled me right on in, addressed my tire issue - had a large bolt. They immediately took it on back to the shop and removed the bolt and plugged it so I could be on my way to work (which is a 30 mile commute). I appreciate the kindness and assistance they were able to give to me so quickly!

  Terri
2 weeks ago
I don t recommend this place if business they judge if you are a woman I know my transmission is messed up they keep saying it s the tires the tires have been balanced and rotated as they should and the vibration would be all the time not just when it down shifts. I took my vehicle here tho king they wouldn t be like the other locals turns out apparently if you are a woman you are stupid and don t know what s wrong with your vehicle you drive daily OR THE techs are too lazy to do there job. It s covered under warranty and still can t get anything done!

  Andre Leavell
2 months ago
John of Don Franklin made my transaction for my '21 Dodge Challenger as simple as 123. I got there a little before closing time. Mr. Florence had me out the door w/keys in hand before they could turn out the lights, and lockup. I am satisfied with their service and I love my new car.

  James Ford
a week ago
Stacy Manning provides excellent customer service! Happy to buy from Don Franklin but happier to have Stacy to guide me through the process.

  Valerie Stokes
a week ago
Body shop was super fast ordering a part for my vehicle and fixed it while I waited. Thank you very much!

  brandon wilburn
4 weeks ago
By far the easiest process I ve been a part of. The staff worked diligently to get the deal done and made sure I was satisfied. Brandon Stockton, Byran Sorrell, Nik Sorrell, and Chris Franklin are all class guys and I give them my highest recommendation.

  Desert Aero Design
4 months ago
Owen was our sales rep, and he did an excellent job with the 2 vehicles we purchased there. The process was easier than other experiences I had with bigger dealerships. Thanks so much Owen

  Robert Nohel
2 months ago
I just had my vehicle in for warranty work that required them to have my car for 3 days. Everyone is so polite &friendly and also shuttled me home. That to me is very important with anybusiness today. Other than no loaner I was very satisfied. Thanks Bob

  William Prather
a month ago
I have my truck s regular service performed here oil change, tire rotation, etc. They have a very nice service department- personnel are courteous and service techs do good work. They demonstrate an appreciation for your business.

  Eric Wilcox
a year ago
Excellent service. Usually in and out of oil changes in under an hour. I bought a truck that developed a shimmy at around 130k miles. They replaced the transmission under their drivetrain warranty. All I had to pay was a $100 deductible. One of the most hassle free experiences I've had.

  MaKayla Norrod
a month ago
Very friendly and courteous service. They left it 1 quart low of oil which has happened once before. Wish they could get this correct

  Toni Grenco
a month ago
Don Franklin Chevrolet-Cadillac in Glasgow is a safe place to take your vehicle. They were so honest and it saved me a ton of money! I wouldn't take my car anywhere else. Thanks, Don Franklin!

  Jamie McPherson
3 months ago
Cannot believe they are begging me for a review, someone should have taken my number out of their database. Sold me a lemon then refused to help me with it. LITERALLY offered to google General Motors phone number and that was it. Would buy a horse before I ever bought anything from them again

  Charles Buford
2 months ago
Chris, Nick, and team made the trade in and purchase process easy. The entire team were sensitive to my Moms needs. Thank you!

  Ted Pierce
3 months ago
I have purchased multiple vehicles from Don Franklin and it is always an easy transaction. Their service department is always prompt and easy to work with. I highly recommend doing business with them .

  Stacy Garmon
2 months ago
This is definitely the best dealership I have ever dealt with they go out of their way to help you they are extremely customer friendly they work around your schedule to make whatever you need happen that is very rare to find I highly recommend any Don Franklin dealership I have dealt with three of them..