Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gordon Grimes
a month ago
They did what they claim to do. I still think oil changes are very expensive, so try and find a coupon or some discount. They made me aware of things but didn't try and over sell me, that's a plus.

  Danielle Canovan
3 weeks ago
Florence/Burlington valvoline employees specifically Manager Kaitlin and Elijah went above and beyond for me when I came in today!My last visit 3 days ago in Lexington while out of town. Yesterday I noticed a leak so I pulled into my valvoline in Burlington they proceeded to tell me none of my fluids were checked or toped off and my tire pressure was too high on all 4 tires and transmission was low. Elijah checked the leak while Kaitlin topped off all my fluids and fixed my tires.( Lexington s valvoline obviously didn t check anything )They were so nice & respectful. I will never go to another valvoline Thank you so much they should both get a raise because I don t even know what could ve happened to my car if they didn t do their jobs so well

  Hewad Wardak
3 years ago
Mainly dealt with Jason and the assistant manager, Nick. Great group of guys and awesome to talk to. Took care of the car really well. Appreciate the top notch service you guys gave me!

  Caleb Malje
6 months ago
Went for an oil change on 6/15/23. Normally change oil myself, but was in a time crunch with an upcoming trip. While there 2 previous customer came in with skid plates that had not been secured.Changing my oil today. I notice 4 zip ties attaching my skid plate which had not been there previously. Also the oil drain plug is stripped, and torqued to over 120 ftlbs. Way over the manufacture 30ft lbs.(picture below shows drain plug was clearly impacted back on)Extremely disappointed in the quality of service received and will not recommend to anyone.

  Lisa Cox
7 months ago
UPDATE: Since this whole SNAFU, I've had to go back - TWICE - because my car is now LEAKING OIL. Before Valvoline touched my car I had ZERO problems with oil leaks. THIS IS GETTING SERIOUSLY RIDICULOUS!! I now have to HOPE there's enough oil in my car to get me back over to them so they can repair the damage they admit to doing to my car!!!The problem I had was going in thinking I was getting an $84 oil change on my 2016 Mini Cooper and then being handed a $410 bill! My husband called 3-4 days in advance and told them that I had a 2016 Mini Cooper and they quoted him $84 for an oil change on it. I was charged $108 for the oil change alone. Then I was told I needed a new battery that would be $150 and then it turned out to be $240. And wiper blades that no one told me the price on. I wasn't given ANY prices during my 50+ minutes there. And when I asked how my $150 battery became $240, I was told it was the type of battery I needed. But rather than TELL me that I needed a different type of battery and that the price was going to change, they just told me it would be a different type of battery. There was little to no communication on pricing and when the "manager"?? (or whatever he was) went looking for my OBD port so that they could plug in their piece of equipment to keep my entire system from resetting while they unhooked the battery, (once the geniuses there FOUND the piece of equipment, since no one there seemed to know where it was) he gave the underside of the car's dash a cursory once over and gave up. Since he couldn't find it in just a minute, he gave up and assumed my car didn't have one. I Googled where it was in 2 seconds. When I managed to get his attention 5 minutes later, I told him that my car DOES have one and I found where it was located. His response? "Yeah, hahahaha!" Clearly, he either didn't hear me, or wasn't listening to me. So, now I have to reset all of the settings in my car.While we're sitting there (my niece and I) we watch not only the guys working on my car not know where equipment is, but we're also watching guys in the next bay not even know how to operate equipment properly! One guys hooks up a piece of equipment to "evacuate" the other car of SOMETHING and when it doesn't work right, he just starts moving the hose around like it's just not sucking things up correctly. It takes another worker to throw a lever and twist a knob before it starts to work and I didn't even see the other guy turn around to even look. So, for all he knows, it just started working out of nowhere.They finally get my battery reinstalled and the "manager" proceeds to say, "Let's get you all settled up!" I don't get a total, I don't get to see a bill, no breakdown of charges, nothing. He holds his hand out for a credit card. Well, silly me, figuring it was $84 + $150 + maybe $20 each for the wiper blades, hands over my card. He rings it up and hands me the invoice for $410! Well, I was settled up already so he did his best, after that, to avoid me and the open window of my car. I had to wait until I'm half pulled out of the bay to ask him - how the heck did my $150 battery become $240?! To which he just says, "You needed that AGM battery. Sorry." and shrugs. Oh sure! It's not YOUR money!I've written to Valvoline and not heard anything back yet. I've just now taken their survey. Let's see what happens there. In the meantime - avoid the Valvoline Instant Oil Change on Wildcat Blvd. in Burlington, KY if you don't want to double your price without your knowledge.Services: Battery, Oil change

  Nick Wilson
9 months ago
App says 0 to 10 minute wait, I sit waiting in line for 20+ mins, watch them pull a car that arrived after me into the bay that I wasn't waiting for, and then they come up and tell me that they're not going to be able to take care of me in the next 30 minutes.Have some respect for your customers time. I sacrificed my entire lunch break today to come get this done and you failed.

  Amanda Ashby
a year ago
Fast, friendly, PROFESSIONAL and accurate associates. Convenient location. Clean inside. Building exterior and parking lot clean and well maintained. I very much appreciate the technician resetting the oil change and tire rotation warnings on my vehicle. Well done Bradley and Brandon!!

  Michele Zeh
7 months ago
This is my go to spot. Seriously, this the best customer service on the planet. I ve never left unhappy; 15 years is a pretty long run

  Charles Chapman
5 months ago
Very convenient and quick. My only problem was with the price for the oil change even with a coupon.

  Natasha Milner
a year ago
Husband brought daughter car up there for a quick oil change. He was there 1 and 1/2 hours and as he pulled away oil was dripping from underneath the car. The service men there had him pull back in and they had to fix whatever it was just a mess. I normally go there but wont do it ever again

  Hope Cody
7 months ago
I went there and Kenny took very good care of me was very respectful and did the job quick and efficient!! 10/10 recommend !! The one on 42 in Florence sucks. !! Thanks kenny you rock !!

  Jack G
a year ago
Changed my brothers oil and didn t screw in the skid plate. So he s stuck on the side of the road in rain trying to fix it. Just terrible, do not risk your safety by wasting your money here.

  Sean Wolfe
9 months ago
The staff went out of there way to make sure my moderately lowered vehicle would clear the bay. Jordan, I believe to be the manager, even removed parts of the machinery in the bay to make sure my car would clear driving into the pit. Thanks again to this staff!!

  Cora Bolen
8 months ago
Valvoline always does the best job with my oil change and this past time they made sure to check my air filters and get new ones put in and I'm glad they did because they were really bad. You guys are great.

  Cory Shook
a year ago
Pulled up and they took me in right away. I've used these guys before and have always been pleased. Kevin Smith took care of me and was very curtious and professional. They tried to sell me stuff, but when I said no thanks they didn't hassle me, which is a big deal to me. They offer military discount and thank you for your service. I highly recommend.Service: Oil change

  Ryan Gosney
a year ago
I quite frankly have not had better service at any other oil service business in the area. The gentlemen were knowledgeable, informative, and had a great attitude. Don t let anything convince you that full mechanic shops provide anything more than a shop such as this one. Definitely returning in the future. A big thank you to all the guys that helped me out.Service: Oil change

  Michael Mahoney
a year ago
Fast affordable and your car is worth it.

  natalie hodges
8 months ago
Kenny and Jordan are the best! Great customer service and willing to go out of their way to help. Will be back! Thanks guys.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Emanuel Beltran
a year ago
Loved it! All the workers there are awesome! And helped me save money! Would highly recommend if you are trying to get an oil change! Very happy

  Paige Woodlee
a week ago
Quick, friendly, and efficient service!

  angelica shufelt
7 months ago
I am traveling from Wisconsin and was in need of a oil change. I picked this place not knowing and I'm happy I did ! Great service and super nice staff !!! 4

  Michael Neltner
4 months ago
Like the professional service they gave me

  Lala Mcdaniel
a year ago
Wow Brady is the best person, what a genuine, good, and nice person. Thank you for helping me today Brady. I will always come back to this valvoline!! You now have a lifelong customer. Thank you so much. Amazing service. Top of the line service here.

  Joshua Powers
a year ago
Bradey, Nicholas and Anthony had me in and out in 8 minutes. They were super professional and courteous. I will definitely use this service again.Service: Oil changeService: Oil change

  K D
4 years ago
This was my first oil change with Valvoline and I am thoroughly impressed! Service was quick, friendly, and I didn't feel like I was being belittled like a lot of other places. I will definitely be returning for future services. Price matched the level of service. I was out in just over 15minutes. I highly recommend going here for any oil change.

  M CC
5 years ago
Most car places seem to give you the runaround when it comes to what needs to be done now or later on your car (as well as being pretty pricey). I don't have that problem here. This place seems to be run by genuine people who care about you and your vehicle. They offer services, give you recommendations, but don't try to oversell you on something (which I really appreciate since most that I run into seem to be more about profit than quality). I've been going here for most of my services this past year and don't plan on changing that anytime soon!

  Jonathan Luke
5 days ago
Fast and friendly service!!

  LeeAnn Bentley
4 years ago
So convenient! Never have to leave your car. You can watch the work being done under the hood and under the car on a monitor set up right outside your window. Staff is amazing and polite, very efficient at what they do. I spend no more than 15 there when I go.

  Dawonne 1st of All Jackson
3 years ago
Experience is always a good one here. Technicians are well prepared and have excellent customer service! The team is always cohesively communicating with each other through out the process to ensure their work is satisfactorily completed.

  Dennis Wainscott
4 years ago
I took my wife's car there yesterday for an oil change. I've never been to a Valvoline but I had heard good things about this one so I decided to try them. Glad I did! Jerome, Ethan and Travis plus the guy doing the work underneath, didn't get his name, were all great guys! Got the oil, air filter and wiper blades in no time! Price point was fantastic, service was better than any other place I've been. I'll be bringing my car in very soon, they definitely got a returning customer. Highly recommend, thanks guys!!!!