Service options
- In-store shopping
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Rosetta Cook
4 weeks ago
Tess is absolutely incredible! She is just the greatest! I absolutely loved the way she made you feel so welcome and she was very straight forward about everything. She made sure that I was able to leave in a car! I highly recommend anyone to see her at the Ashland Byryder location she will work hard for you to get you in a car! Thank you Tess! I love my new ride!
Faith Simpson
4 months ago
Absolutely amazing people! Miracle workers who make you feel comfortable and knowledgeable through the whole process! Would recommend to anyone who needs a reliable and dependable not to mention very very nice car!!! Tess is the most sincere and kind person I ve ever spoken with when it comes to cars, she believed in getting me a new car even when I didn t!!!
Nikki Bohon
a month ago
Tess is absolutely the best to work with! I m so happy with my purchase and will absolutely be referring people! Wonderful place to get a vehicle!
Kara Smith
a month ago
We recently bought a car here from Tess and she's absolutely amazing!!! We left with the car we wanted, she jumped through the hoops to get us what we wanted, and she made it so easy and stress-free. Plus she's great company!!! Go see Tess absolutely recommend and will seek her out for any future purchases we may need!!
Amanda Castle
6 months ago
Tess had very good customer service today with help us find the car we needed. She was very respectful. We would like to say thank you so much for your help. We love the new car.
Martez Phillips
a month ago
Tess was excellent. She was quick and efficient in helping me get a vehicle. She broke down all and any answers to any questions I had. Broke down my payments and everything else. Highly recommend checking out Byrider in Ashland.
Stephanie Salmons
2 months ago
When no one else would even look at me because of my credit, Byrider helped finance me with a payment in my budget and in a vehicle I never thought I'd ever have!! Tim and Tess were so kind and the buying process was easy. The carfax report and detailed information they were able to give me about the vehicle I was purchasing is better than anywhere I've ever shopped before. Their warranty is better than some large dealers for their used cars. I am so happy with my vehicle and my experience here!!!!
Eric Bramblett
a month ago
Tess gunpowder rigs was absolutely amazing. She got me into the exact car that I wanted and didn't try to sell me a car that I didn't want. She has outstanding customer service and she's very honest and straightforward. This is my second vehicle through JB byrider they always treat me great and I will always go back. Now that I am a repeat customer I even got a better interest rate in lower payments on the even newer car than the one that I traded inI really appreciate the hard work that Tess did for me to get me into my vehicle on payments that I could afford. She deserves a huge raise. She is a great asset to the JB Rider company I hope she still works there when I come in for my next vehicle.
Heidi Meadows
2 months ago
I give them 3 stars because I didn't like how they try to get you to take a car they want you to take and not one you pick out. They were good to me and very nice. I am very happy that they helped me. They didn't explain to me that they put 2000 down and broke it up in 4 payments they also told me that the insurance was covered with payments that I could carry liability but when I went to make a payment on the 2000 they wanted another 52$ for full coverage. I am very pleased that's they did help me thou! Also the engine light came on and stayed on after the 1st week of driving my Jeep. I reached out to byrider to ask them what should I do but of course no answer back!!
Jason Alli Marshall
a year ago
Just purchased a 2013 Dodge Avenger from Byrider, Ashland, KY. I can not say enough good things about Tess and how efficiently she explained every detail, not only about the vehicle, but also about the contract and service agreement. She made this a very good experience and got us in a new (used) car that is not only dependable, but is also clean, with a very detailed car fax report. Tess was absolutely wonderful to work with and we WILL be back! Great experience! Would absolutely recommend 5/5.
Hailey Justice
2 months ago
I am a first time car buyer and honestly wouldn't have wanted anyone to be by my side helping me do this but Tess! She was great at helping me find something I loved but also afforable but also treated me like a human being she was all around an awesome person to do business with. Oh and if you go to her which you should remember one thing tess says yes!
Sarah Morin
3 weeks ago
Most amazing car buying experience you could have ! Tess worked with me step by step and made sure I understood the entire process. Never felt so heard and seen while buying a vehicle
bella webster
3 months ago
Tess s Byrider was the most wonderful experience. She was patient with us and very upfront about everything. She went above and beyond for my wife and i to feel supported and welcomed. we are head over heels for our car and a thousand percent recommend!!!!!
Joe Hackworth
3 months ago
Words cannot express how grateful I am for Tess, she has went above and beyond for me and my family. When everyone else said no Tess said give me a chance and though I was hesitant I let her.. if anyone has been told no or you need huge amounts of money give this place a try they (Tess and her team) will do everything in their power to help make your dreams a reality... in all my years of buying a vehicle I have never left this satisfied. Thank you JD Byrider and Thank you Tess.
Ashley Stallman
3 months ago
Best experience ever buying a car. Tess was amazing and completely understood the situation and done everything to help get me in a car! I highly recommend going to Tess! Thank you!!
Morgan Harris
7 months ago
Tess was amazing !! She made the most nerve wracking thing I ve ever done in my life so easy! Her communication is perfect!! Definitely would recommend her
Jessica Miller
4 months ago
I took my son and daughter in law here on Saturday and I was really impressed with Tessa and Tim. They are both nice ,caring people who made this experience for my son an absolute joy. They treated them with respect and made sure they understood what was going on.Thank you Tessa and Tim.
Stella Tingler
2 weeks ago
Tess was absolutely awesome to work with on getting me a vehicle! I highly recommend her to anyone looking for a ride.
Trent Roman
a month ago
Great place highly recommend if you a first time car owner or if you have bad credit show them some love and come try Tess was so easy to work with very friendly Great experience
Whitney Massie
9 months ago
Tess was absolutely wonderful to work with and was super patient and helpful in getting us on the road again. The entire team pitched in to get us approved for the best deal.
Wade Watts
a year ago
If you want a nice new car you can depend on and the best customer service in the game go here. Tes and Courtney went above and beyond to get us in the car we wanted. Not only did they stay late at the office 2 HOURS. But helped with my 2 year old daughter the hole time. They are amazing we just got are second car from them and already looking forward to a 3rd. I am so grateful for the help they gave us and the company they finance with has some amazing people to aka Paula she's the best.
Dawn Cook
5 months ago
Tess was awesome! She worked quickly to get the best deal that worked for me . And I drove away with the vehicle I wanted. Couldn't be happier with the service at JD Byrider in Ashland, Ky.
Don Sargent
5 months ago
The staff at the Ashland KY Byrider car lit was extremely helpful and very friendly. They made me feel like my opinion matter and was very receptive of me and my wife's needs and wants. Strongly encourage everyone to go to them for their new car needs.
Stephanie Adams
3 months ago
Tess done awesome with getting me in a new ride especially when my old one kicked the bucket!!! I really cannot express how appreciative I am of her!!
Cory Stamper
3 months ago
Had a great experience for the second purchase of a vehicle here with Tess in Ashland Kentucky she will definitely get it done for you y'all go see here she's top notch
Ashlie Monteith
6 months ago
Had an amazing experience! Tess & Tim both went above and beyond to help me! HIGHLY recommend anyone looking for a vehicle to come here!
YNM
5 months ago
They were super great got me into a really nice car it drove nice it was very smooth they were both really nice Tess and Tim helped me in anyway I needed there help they made me feel really good about my decision they showed me the whole car fax and they let me read everything it was just an amazing experience and they were soo great thank you Tim and Tess soo much for my new car
James Evenson
a month ago
Absolutely amazing service Tess is personable and worth coming in to get a vehicle!! Absolutely going to refer people here
Julie Rucker
a year ago
Had a wonderful experience working with Tess. She went above and beyond helping to get me in a car! Thanks so much for all your work and making buying my car such a great experience. Thanks to everyone at JdByrider
Kathy Fultz
4 months ago
Tess was amazing and helpedme get the car I wanted. She went above and beyond I highly recommend byrider of Ashland