Jim's Tire & Auto Service Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Behnke
2 years ago
Jim s services both of my automobiles, I bought tires, lawn mower, leaf blower, trimmer I keep going back so they must be very good. Give em a try you won t regret it.I m back for an oil change. Service is great as usual and I got to check out all the equipment in the sales area.

  Dianna Hofflinger
2 months ago
The technicians that repair my Honda mower every year have done exactly what they promise, and let me know if they find something that i'm unaware of before fixing it for authorization.

  Sasha
8 months ago
Our tire had a nail and we needed to drive out of the state so it had to get fixed immediately. They were helpful got us in asap & once we arrived they started working on the tire. Got it done under 20 minutes. I highly recommend coming here and getting such amazing service.

  Scott Pfeiffer
a week ago
Seem like a decent place. Good variety of equipment from echo, stihl, Toro, Honda

  Shehan Fernandez
6 years ago
Went in to get my tire pressure checked. They were fast and polite. The mechanic checked the tire, explained the situation to me and applied a fix within 10 minuets. Despite the severe cold weather, he still took his time to investigate and properly fix the issue.

  Michael Feldmann
5 months ago
Great shop period ! I think over the years I have purchased one of everything, sometimes 2 !!Great employees, great service ! Great products and service always !!

  Stacey Stults
9 months ago
Was in town for a baseball tournament and after the 1st game came out to a low tire. Call Jim s Tire and they worked us in and got us back to the fields in 30 minutes! Very friendly and great to work with.

  Ignacio De Cicco
a year ago
Walked in, asked a question and the guy inside answered very rudely. I was only inquiring and he didn t even finished listening. Second time I come, I was hoping someone else would be at the counter.It s not my fault you have to work Saturday morning dude. Costumer care it s not very hard.

  Jerome Greene
a year ago
Last Saturday 9/17/22 I was cutting up an oak tree with my son-in-law and my Stihl chainsaw lost its bearing. We walked in at 1:35 pm as they were closing. They were happy to get us the part we needed and advice as well on the repair. They noted that we also need a washer and retaining clip. We spent $16.00 for priceless service. Their service let us finish up our cutting day. Thank you!!

  Richard Fobes
a year ago
I contacted this place by phone on 09/22/22. I was looking for particular brand and model of tiller. The salesman told me they had a comparable one of another brand and that the price was $1099. I told him I would research it and get back to him as I had not had any luck finding the one I wanted. I did my due diligence and called back on the next day and spoke to a different salesperson. I ascertained that there were no discounts available and then told them I would take it. The new salesman told me there would be a $25 setup fee, which the first salesman had not disclosed. I told him that I was already driving over from Salina and paying full retail. I told him I would pay that plus sales tax and not one penny more. He indicated that the setup fee was non-negotiable. I thanked him for his help and wished him success and hung up the phone. I am giving this business two stars instead of one because their stubbornness regarding the setup fee allowed me to find the exact tiller MUCH closer to home without paying any sneaky hidden fees or driving to Wichita.

  Andrew Stansbury
a year ago
On a long road trip, my front passenger wheel started to leak. They were able to repair the tire within less than an hour for minimal cost. I was incredibly lucky to find them.

  Coleman Long
a year ago
They charged me 16 dollars just to literally take a flat off and put my spare on that I could have done in 15 minutes or less easily if my tire iron wasnt stolen. (their response to this complaint is laughable as many of that i could have avoided/ didnt need at all but decided to give them a second chance which i regret and will not be going back there ever again)

  Mike Thayer
a year ago
Out and about on a Mother's Day Sunday, the passenger rear tire on my truck picked up a large screw somewhere in those travels. Alerted by my tire pressure sensor and air pressure down to 14psi, I temporarily remedied the situation with Fix A Flat. On Monday morning, I took my truck in to Jim's Tire to have that tire patched. I arrived at 8am and was out by 8:20am. I'm a regular customer at Jim's Tire, using them as my trusted auto shop since 2015. The service is professional, friendly, top notch and the prices are reasonable. Simply put, I trust them with my vehicle.

  Kristen Crane
a year ago
I called to inquire about warranty work through my warranty company and the gentleman that answered the phone was VERY VERY condescending. I haven't even had the pleasure of doing business with them. Don't think I want to. I said that my mower wouldn't start and the company was telling me to call for warranty. He snootily said, okkkkk. As if that was wrong. Then said you need receipt or bank statement and 3763 and will be refunded. I said wait, 3763? He said snootily back, $37.63. I said oh ok, that makes a difference. Then I said well I live in Rosehill so I have no truck, he said well you're out of our transport area. His whole tone was just rude. Hard to place in words. I said, okay well its just the battery is dead. Cant I just get a battery. Yea you can buy one. No sir, I mean from the warranty. I wont be doing business with them. EVER. Sorry you're having a bad day.

  914runner
2 years ago
Went in to Purchase Honda mower and got what I needed. The Staff was very friendly and knowlagable of there products. They registered my warranty so I wouldn't have to and went through the break in procedure of the new mower. I would have never got that kind of service at the big box Home improvement stores. My visit ended with picking my mower up at the back of the building from the mechanic/warehouse Employee who as well had great customer service skills. These guys hit a home run with me and looking forward to future visits for purchases of items for yearly maintenance of mower!

  Gavin Morton
2 years ago
Horrible service. Will not be back...I originally brought my weedeater in to have it fixed. It took them over a month and a half to finally mess with it (by that time I had already gone and bought another from Maximum). They called me and essentially said that it was out of oil (I had changed 2 weeks before sending it in) and that it wasn't worth fixing because the part wasn't covered by warranty and would take a long time to fix. They wouldn't fix it (even though it was a part that should have been covered by warranty). A very unethical business. Save your time and the $35 payment to have them throw away your unit and go to Maximum Outdoor Equipment.

  Dawn Kaiser
2 years ago
These guys are very helpful. I brought my car in to have a tire repaired, that wasn't holding air. They didn't just help with that one tire. They checked all of them. Come to find out my tires (that looked good on the outside) were cracked on the inside wall, where it couldn't be seen. So, I could have gotten stranded at any moment. I was very thankful to have gotten their help. I do a lot of "middle of nowhere" traveling. Thanks to them, I didn't have to call for assistance.

  Laura Bennett
2 years ago
For my daughter, I came in to your store convinced you had received the wrong tires from the manufacturer for my Snapper mower since they didn't look anything like the current ones. You quietly reviewed the order and assured me how the new type wheels would work. They did. Thank you for your patience.

  Shanna Combs
2 years ago
I dropped off my car overnight because I work nights, they told me to leave it . No key drop box. Was the first issue. Was supposed to get an alignment before my out of town trip. They did not call me to pick up my car until closing time. I was in a hurry about to go out of town I didn t notice that they had put on the sheet that the dash lights were on already. There was no dash lights on prior to me leaving it there. When I was leaving I noticed 3 dash lights on I went right back and asked them what was going on. They insisted they were on prior to service I told them this was NOT true. He argued with me said the garage was now closed. Told me to bring it back the next day I reminded him I would be going out of town didn t have time for that. Immediately after leaving I took to another shop, they told me the alignment wasn t done correctly that is why the lights were on. They adjusted the alignment for me , lights went off. Haven t been on since! I took the print out from the other shop back to this shop still didn t believe me, wants proof nothing else was done to the vehicle. I used to refer ppl here I will NEVER again! I won t be back!

  Will Been
5 years ago
I've been taking my Chevy pickup in for repairs and am very happy with my experience so far. Phil, the service manager, has been very helpful with only repairing the things that are pressing and helping us understand what can wait. So far they have proven trustworthy.Curiously, after one repair I was stranded on the side of the road, and I think most people would have blamed it on being in the shop the week before. I diagnosed the problem myself and discovered it was a bad fuel pump. Being a pickup I was able to tilt the bed and do the repair myself. It's was clear that the pump had never been messed with before so it wasn't because the shop did something wrong. I was reminded how hard it can be for the average person to tell why things go wrong when they do. It's important to know who you can trust.

  Jamie Krumsick
9 years ago
First off, I am purely a customer and not affiliated with this company in any way. The reason for my raving review has to do with some very simple concepts: They have knowledgeable, reasonable, and capable long term employee's so I am not dealing with someone new every time I go in. They respectfully do what they say they are going to do, including reliably answering the phone and calling me back. Their prices are always either lower than the competition (and I do check), or more than fair for the service or product I receive. Over the years with Jim's I have purchased everything from lawn equipment to tires and even grilling pellets, been through their equipment service department, and they now also service all of my vehicles. It is very nice to have a reliable local company like this to help me out when I am in need. I have recommended them to my friends and family and anticipate continuing to do so for many years to come.

  Blake Molz
a year ago
Had my car taken in because it had a shake to it. They didn t even bother to look at what It was. But charged me $100 for a diagnostic test only to say my seat belt wasn t latching properly. And I needed to take it to some other transmission shop. Waste of time and money. NEVER TAKE YOUR CAR HERE!

  Haley Whitney
4 years ago
I was visiting from Denver In January for my young daughter s skating event when my tires started to go bad because I had been lied to from the Ford dealership in Denver about aligning my wheels. Jim s tires not only safely changed my tires but fit me in for an alignment. My husband was upset thinking that I had gotten scammed but after doing some research he too realized how unsafe Ford dealership had treated me. I am very thankful to find this gem of a family auto service. I was traveling with two infants as well, I was treated kindly and given a great price on the tires and the service work. These gentlemen were very honest unlike the Ford dealership.

  Susan Fairchild
2 years ago
I've had my Toro mower serviced twice. Both times the bill came slightly less than the estimate. When I need simple DIY parts I take a picture of model/serial number tag on my mower, show the parts guy and they have the part in stock. Knowledgeable, friendly, professional.

  Bil Curry
5 years ago
Traveling from Chicago to Dallas and had rear bake problems (rotors & pads). They got me in (around 9AM) and out in about two hours. The price was very good too. Great people here and I highly recommend this store.

  Samantha Marque
5 years ago
ONE STAR BECAUSE 0 STARS IS NOT AN OPTION!!! I bought a mower from this company in May of last year. I used it twice before having to take it in and have it serviced. I got a new phone and number on June 5th of last year, called them the same day to update my phone number so they could call me when my mower was fixed as they said it would be around 6 weeks before they could get to my mower. They didn't properly put in my phone number and it was one digit off so when they "tried" to call me they were never calling the right number. I have called them multiple times over the last several months asking about my mower as it is almost that time again, but have been told multiple times that they would research and see what was going on with my mower. Finally last week Jim was able to give me an answer. They sold my mower in September because it had been there so long even though I had been calling trying to figure out what happened with it and nobody knew a thing. Funny how I can get an answer AFTER they sell it and make double the money. I asked what they could do to make this right and was told that they wouldn't be doing anything at all. I am so disappointed in this company and hope that nobody else is taken advantage of as I was. Photo included is of the voicemail they left. It has s few incorrect words due to voice to text configurations.

  Dale Christian
5 years ago
I don t enjoy writing this review as I have been a loyal customer for over 20 years. About a month ago I had a tire go flat while driving on Kellogg so I had my car towed to Jims. Since I am very particular about this car I stayed close to the tow truck driver during the loading and unloading process. I decided that since the drivers front was likely ruined and I was about due for tire anyway I would go ahead and have all 4 changed while I was there. The tires had to be ordered so my car set there overnight. The tires came in the next day and were installed but when I went to pick up my car there were 4 large scratches down the drivers side extending from the door to the rear quarter. I had a friend at the body try to buff but they were too deep and will require a repaint ($1400). I was told that they reviewed tapes from in the shop and couldn t see where it had happened inside the shop so they were not responsible for the damage.

  Kent Winkenwader
a year ago
Jim's is my go to for all of my walk behind equipment, chainsaws , and parts. The guys behind the counter always have the answers for me and the patience I have found lacking in other local equipment dealers!

  Dennis Herl
3 years ago
Have had previous experience with this business in the past which was ok. Needed a part for mower that I was repairing and could order online or see if Jim's tire might have it. Since there was no part number per manual gave a detailed description of what I needed. It would be two days wait which sounded better than a week or more. I paid for the item and two days later it arrived as stated. The problem was it was the wrong part. The person behind the counter insisted it was the description I gave him which I insisted it wasn't what I told him. He stated that the part was now mine and it couldn't be returned period. I now have a part that I don't need which could be returned if I had ordered online. Needless to say this business has lost a repeat customer over a $10 part.

  Bryce Seiler
6 years ago
Be careful before you buy. I return good parts back to Jims and was told that they charge a 15% restocking fee for the small items I purchased! They said it is stated at the bottom of my invoice after I made the purchase. How is that disclosure before purchase? The manager was unreasonable and rude by making the comment "keep shopping on line".