NAPA Auto Parts - BGI Olathe

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  keith smith
4 months ago
This is the best Napa I have had any experience with. I've been a mechanic for 16 years so I've dealt with my fair share of parts stores. Even asked about measuring ball joints or even matching thread diameters and was perfect every time. The customer service is outstanding as well always worked with me, always found best price and quality, was always excited or happy to help people out. Always had the right part every time. When they had to order the parts. They would actually call me to tell me my part has arrived!!! I've never in my life have had such wonderful service from a parts store. These guys are my #1 recommendation for a good and honest parts store. I can't thank you guys enough.

  J McNicoll
a year ago
Just got some brakes for my 2013 Yaris. Was helped by a young man that was super friendly and passionate about cars and fixing them. He gave me a cool tip about a drum kit to make my job easier :D This place is super welcoming!!! Thank YOUUUUUU !!!

  randy means
6 months ago
I needed an air filter and they were the only one near me that had one for a 63 Thunderbird. The counter personnel were very helpful.

  Londy Alvarez
a year ago
I went there after my husband informed me of a really good experience there. I bought a battery and got help from Ben installing it. He went above and beyond also helping with the hood latch that won't latch. When I asked Ben questions he answered them professionally without talking down to me because I'm female. Will definitely use their services again.

  Hudson Hyde
5 months ago
Great customer service finished at a nice time.

  Byron Grossnickle
4 years ago
My poorest experience at NAPA yet. Was clear across the city and decided to get some things I needed. They didn't have some of the items so they said they would have them shipped from another store. The attendant said he would have my order pulled and waiting for me. Fine, I'll drive clear across town before an appointment later in the day. I come back 1/2 hour before my appointment figuring I'd simply pick up my order which was supposed to be pulled and waiting and head to my appointment. 1 person was working and he was particularly slow. After waiting for 20 minutes while he helped 1 other customer, I get to the counter only to find my order has not been pulled and so he goes to look for things. Long story short, he could not find one of my items. I left late for my appointment without everything I needed. I'm very disappointed.

  Scott Hoover
2 years ago
TL; DR - Took thebfuy behind the counter 3 tried just to find the right taillight bulb.Ran by here on my lunch break from work to grab a tail light. Pretty simple right? Give the guy my make/model/year, he gets me two lights, I pay and leave. Get back to work, go to replace it. Wrong bulb.I figure, whatever, people make mistakes. Go back on my afternoon break, this time take the burnt out bulb in with me so he can match. Get new bulbs, pay and leave. Back at work, still the wrong bulbs.Finally have to go back yet again after I get off work to get the right bulbs. All the explanation I get from the guy behind the counter is "Still wrong? Wow, that's weird."Overall wasted over and hour of my time and cost me twice what it should have because I trusted the guy behind the counter. Double, triple check anything you get here. Or just avoid.

  Michael Swanson
3 years ago
Nice employees here. I tried to do an online order, turned out they didn't have what I needed. But the guy I talked to helped cancel my order and we found a different brand to go with that was still on sale. Was still able to get my oil change done that afternoon. Thanks!

  Kyle Burris
a year ago
Customer service was great. Quickly tested my dead battery and got me hooked up with a new one after showing me the results of the test.

  nathan brisendine
5 years ago
Thanks. I walked in with thier competition telling me it was not possible for my brakes to squeal from having the rotor ground down. Do to a sale this place was the cheapest and I end up walking out without paying a dime and getting the answer that fixed my issue. Seeing that that the competition and Napa are a couple bucks apart I think I have found a new to get my parts. It's amazing what competent people can do for your business. And my pocket.

  Dennis Brening
a year ago
Went in for wiper blades and the guy helped me find what fit my car and he even put them on for me, I really like this place

  Eric Hartman
5 years ago
I went in hoping they would have another belt since I bought the only one that O'Reillys had. I was in a huge hurry but because I was about 25 miles from home I wanted to make the trip worth my while. There was only 1 employee working the front counter and I was the third person in line. I waited about 20 minutes for the other 2 people to get their parts before it was finally my turn. Luckily they had the belt I went in for and it was cheaper than O'Reillys but they only had 1.

  Jeff Winters
3 years ago
Good stock and they can often get things the same day if they don't have it. I'd rate it 5 stars for that but the staff typically isn't very enthusiastic about helping / learning.

  Kat
11 months ago
Great employees who explain and show you how things are done. Reasonable prices too

  Dennis Shaffer
a year ago
The new employees are awesome they know about my old 1972 mustang in my 1965 Chevy I almost stopped going there because the old employees were completely ignorant but now I will go back every time

  Taryn Gottfried
3 years ago
I stopped in here on my way to work with a desperate need for wiper blades. I had no idea which kind I needed and the gentleman working there took care of it for me including putting them on for me. Very helpful!!

  Harry M
a year ago
Very helpful and knowledgeable staff, well stocked, although priced a little higher.

  Melody McIntosh
a year ago
I needed a new battery and they found the correct size along with changing it in my vehicle.

  Meghan Lloyd
5 years ago
Chuck and the other associates were helpful and kind and saved me a lot of money on my brakes... go on in and save I'm glad I called and got a great deal there bucket sale is 20 percent off parts included .... thanks guys you made my day

  Jacob Zaske
2 years ago
Needed a new car battery. The staff were really helpful and did a thorough job researching the best option and getting me on the road quickly.

  Matt
3 years ago
If your check engine light comes on they will still check it with the computer for you. Advance auto parts doesn't anymore due to covid-19. U will have to plug it in yourself.

  Michael Robinson
5 years ago
I like napa but their computer system sucks especially in store. It shouldn't take me 20 min to buy sale items because the employees have to do the math and manually inter prices cause it's not in the system.

  Nick Bundy
7 years ago
Store is clean. The crew is friendly.They have nearly everything you need. If they don't have it they can find it or help you find it. Great place.

  Jeff Zwego
a year ago
Clean, organized store with competent people. Skip Advanced O'Reilly's AutoZone and just go here.

  James Ballester
7 years ago
Excellent store. These guys went above and beyond any of my expectations! They were friendly and extremely knowledgable. Napa Know How!!! :-)

  Korey Parker
6 years ago
Sometimes busy, but they already seen to know what they are talking about and I've had great luck with them having the parts

  Lorissa Reeves
2 years ago
Ordered our products online and the guys there were awesome!

  Joshua Przybyszewski
6 years ago
I'm not a car person, but the staff here was patient with me as I explained what I needed. They really helped me out!

  David Sprecker
5 years ago
The staff is very knowledgeable and helpful and they have lots of extra tools that you can either buy or rent or borrow

  All Tuck
a year ago
Fantastic shelp. Kyle is the one to talk to if you need help