Bud Brown Volkswagen Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sarah Bruce
a week ago
I will not be returning to this dealership again. I purchased my car here a couple of years ago and went in to get the car serviced. I made an appointment online, and when I went in they told me it would be a 4 hour wait. They did not inform us of this when we booked the appointment. Steve seemed very bothered by our presence and was overall very rude. He could not even acknowledge us when we walked in. He did not like the fact we made an appointment online, so I guess don't do that in the future if you choose to come here. I will be driving farther to a different dealership in the future so I do not have to experience this poor customer service again. I would highly recommend not coming to this particular dealership of VW.

  Joel LeBlanc
3 weeks ago
The level of customer service has gone downhill over the last several years. While VW is still a solid car maker, this particular dealership leaves quite a bit to be desired. I was one of the their first customers when they opened up after losing their Chrysler dealership. However, the cars are overpriced and therefore I buy my VW s elsewhere despite BB being closer to my home. This is why I would prefer to have my cars serviced here. Not any more, they openly discourage servicing cars that weren t purchased at BB. I d love nothing more than BB to lose the right to sell VW just like they did Chrysler. I will drive to Molle or Lee Summit before giving BB any more of my money.

  Griffin Fennesy
2 weeks ago
Steve and Norm are always smiling and patient with my service questions. They make the process easy and enjoyable.

  Ruslan Khasanov
a month ago
Great service! I like this place. They are honest and always consult to a customer before applying any recommendations.

  OLEGANATOR 1
a week ago
Rude people work here. I would recommend to stay away from this dealer

  Maria Shinder
6 months ago
Their service team is amazing. I have my Tiguan since 2019, and I only service it there. They always explain what are they doing to your car and why, I always feel taken care of there.

  Charlie Lotte Guyer
9 months ago
Service team is very condescending, at least to young women. Their website does not include info about the shuttle service they allege to provide (does not list range, nor does it mention that not all services apply). They ve lost my business. Will not be returning to this dealer for service for my bug.Service: Oil changeService: Oil change

  Charmaine Marie Williams
6 months ago
Slow service took almost 5 hours to complete my oil change and just to rotate the tires please hire more employees to help

  Harry Reed
6 months ago
Great Service. Open, honest, good communication.

  ACE
10 months ago
Steve is great! Best dealership service center I ve ever been to!

  Cameron Rogers
2 years ago
DO NOT ALLOW THEM TO WASH YOUR CAR AFTER SERVICING. I left the shop with swirl marks all over the paint. Had to have used a dirty shammy while drying. Manager kept pointing fingers back at me. Now I've gotta find a place to get this buffed out.

  Jeremiah ORourke
8 months ago
Great place to get your VW Vehicle fixed.

  Mark Ibenthal
8 months ago
Thanks guys. Quick and reasonable!

  David Zuchowski
2 years ago
Would be better if more coupons were mailed, for oil changes. Service was okay.

  Mary Zuchowski
a year ago
Very friendly, fast and coupons!@

  Casey Creason
6 months ago
Great people.

  Linux Rox
a year ago
Excellent service.

  Mike Oliver
2 years ago
Idk i didnt even go???