Briggs of Fort Scott Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeff Lacy
6 years ago
I took my truck here to have the transmission worked on. Big mistake. They had to order a part that would take 1-2 days. 3 days later, they had no idea when it would come in but said said it'll be "hopefully any day now." They said they would call with updates but didn't. 4 full days later, I took my truck elsewhere to have it serviced. I wish the dealer would be honest about how long it takes to get parts and follow through when they say they'll do something. I paid a lot of money to not have the dealer fix my truck. The only positive was that they gave me a loaner car. If you must go here for service, expect it to take 2-3 times longer than they say.

  Amanda Spicer
a year ago
The last time I was in to get an oil change, in January 2022, the cost was approximately $55. This time, with a 10% coupon, the cost was $95. When I asked why the prices had gone up, they said that everything was more expensive so they raised their prices. I get that inflation is going on but that doesn't justify doubling the price. Coincidentally, we recently had a Quiklube type place that recently was bought by another company that raised their prices to about $100, and there's not a lot of options to choose from here. Briggs also quoted me for tires and said that they would "hate to be the guys that said my car wasn't road worthy," i.e., trying to strongarm me into buying tires from them. They quoted over $700 for a set of Falkens that I was immediately able to go get at Walmart for $200 less. What's more, the folks at Walmart let me know they've accidentally received Briggs' invoices because they use the same tire supplier, and Briggs' tire markups are astronomical. I will never go to Briggs for anything again. Extremely unethical.

  pa1n1san1llus1on
3 years ago
Honestly they are very nice people, but that's where the fun ends. The prices are outlandish for mechanic services, and while I get they are a dealership, they tried to charge me $1,400 to replace struts. I'm pretty sure that is the definition of robbery. They also roped my mother into buying a car, damaged it trying to repair the stereo, then sold her a new CAR to "fix it" putting her upside down 6 grand. Then proceeded to fail to mention owing $2k in taxes, pitting her with a car payment and a tax bill separately. She's disabled.

  Gary Palmer
6 years ago
Briggs is in business for the customer! Briggs Fort Scott does rentals too. I had an outstanding experience renting a mini van for a family vacation. Customer service was stellar. The process to rent and return the van was easy and swift. It was so good in fact, upon our return we began to shop vehicles at Briggs and have found them to be very helpful and the best price. This place wants your business and I HIGHLY RECOMMEND them. They do not hassle you, but are there to help you find the right vehicle at a great price. FORT SCOTT should be proud to have this place in our community!

  Mary Phillips
5 years ago
Ordered our Toyota here & we get it serviced here. First new car that we have ever owned. We don't have to keep track of anything. They contact us whenever it's time for service. They contact us in plenty of time so that we can get our appointment at our convenience. They sell alot more then just Toyotas. Check them out. If you want a new vehicle, give them a chance.

  Maryah Poland
4 years ago
We purchased a Jeep Wrangler from Briggs Automotive in Fort Scott in August. There was a small hiccup and I expressed my unhappiness and the General Manager went ABOVE and BEYOND to make us satisfied customers. These are good honest people that put customer satisfaction first. Highly recommend this place!

  Michael Wells Jr
4 years ago
Very disappointed! Told them my history and what I was looking for and what I had to work with since it was quite a drive. I get there and they lost my application and acted like I was an inconvenience. Told me I was approved for only one vehicle with a HUGE downpayment. Kept trying to push me into buying this one car that they didn't even show me. I had no clue what it even looked like. The salesman said it wasn't my fault. The person told me incorrectly. I will NEVER go back.

  CS Beck
5 years ago
The Service department at Briggs Automotive Fort Scott Kansas did a great job getting me scheduled and servicing my car. Jennifer is very professional and explained all the details. In fact they were able to get my car done faster than expected. I would highly recommend Briggs Automotive for your vehicle service and/or repairs.

  Franklin Mungu�a
6 years ago
The service here is so slow and expensive. All the times I have come here to get an oil check it always takes 1 to 2 hours just to get an oil change. Even when I make an appointment to hopefully get out in time. I rather go somewhere else like Walmart or Penzoil where is cheaper and much faster.

  Eye Of Truth
6 years ago
Not fast service. Never let you know if your vehicle is ready. Got some service done that was supposed to be passed on to a 3rd party(brand new car thru them) and has never heard back from them 2 weeks and counting. Oh and won't return calls. So much for buying local!

  ana shomaker
5 years ago
I called to get my oil changed and I got tossed around with their service.The lady that i talked was trying to give me the bare minimum details on oil changes.I asked her to please find me in their system she huffed on the phone and acted like she didnt want to assist me.From car buying to getting your oil changed I dont reccomend this place.

  Kelley Tindel
a year ago
Very misleading the vehicle I was there to purchase had to passenger side caved in I offered $1,000 down and they wanted $3,000 down they didn't mention the cave in side of the truck it would have took $2,000 to fix the truck I felt misled

  Phyliss Lampe
2 years ago
Salesman Kent Winchell was great to work with. Very nice and treated us with respect. Old school type of salesman. The entire salespeople were nice to work with.

  Cheri Hall
3 years ago
Our salesman Steven Tyler was excellent and we enjoyed working with him. At this time we are just looking attempting to make up her mind oh, but he was very helpful.

  Leslie Neal
2 years ago
I wanted to say that John in the service department was a great help with my daughters car, I was stressed out thinking I would have to replace the whole car and he was a great help with getting it fixed. Thanks again John !

  Judge Giss
6 years ago
We received horrible service when looking for a used car here, the salesmen were creepy and the general sales manager was beyond pushy. This place is hands down the worst place to buy a car in my experience.

  K J
4 years ago
1) The phone number connected to your Google webpage isn t a working number.2) Directly scheduled an appointment a week prior all to show up and have them tell me there was no such appointment created.3) What I paid $350 to have fixed has now went out again three weeks later. Hoping we can find a remedy, get this fixed, and raise this rating,

  Linda Gragg
4 years ago
Very friendly. Had to purchase a new key for a jeep. Had to make 2 trips but overall it was a good turn out.

  C L
a year ago
Found a beautiful truck. Had it for 2 wks now. Adk for Candie. She is a wonderful one to work with.

  Lyn R
5 years ago
Took them a couple of times to repair our car but they did give us a brand new loaner. So all and all we were very satisfied.

  LaDonna Trotter
6 years ago
I was told on phone oil chg covered by warranty on the 2009 vw eos that i paid 17000 for 10 months ago. Took it all the way there then they say its not covered

  Tech Woods
a week ago
The best

  michael workman
4 years ago
Called to order a part on Monday. Parts guy said he would call on Tuesday to let me know when the part would be in. I had not heard anything from him by Friday so I went in and found out the part was never ordered!

  Dave Southwick
3 years ago
They diagnosed and repaired the problem quickly, and provided a nicer loaner vehicle at no charge while my vehicle was in the shop overnight.

  Kenny McQueen
2 years ago
Steven Tyler worked with me to get me in a car when I was in serious need. Got my payments below what I needed. I will get my next vehicle there.

  Ruby Dempsey
5 years ago
Good place to shop for cars. Service is usually good, if you don't own a diesel. It's fixed now anyways

  Robert Herrera (achilles299)
4 years ago
Very neighborly. And very professional.

  Maggie McDonald
4 years ago
They do have friendly staff but after spending an hour discussing what I wanted they still tried selling me a vehicle I was not remotely interested in. I did not return.

  greasychoppers
4 years ago
Guys are great there. Did a fantastic job on our ac in the chevy service department.

  Daddy's girl_05 Lindsey
a year ago
Got auto service, good deal and not a long wait