Premier Automotive Service
4.8 (457)
6815 Hickman Rd, Urbandale, IA 50322
(515) 276-3838
premierautomotiveservice.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Premier Automotive Service is an auto repair shop located in Urbandale, IA, providing a range of services including oil changes, with a focus on accessibility, offering amenities like a restroom and employing mechanics. They recommend appointments, accept various payment methods, and operate on a schedule from Monday to Friday.
Services offered: Oil change, Auto repair, Brake service, Car maintenance, Vehicle inspection, Wheel alignment, and more.
Premier Automotive Service Reviews Summary
Pros
- Excellent communication throughout the service process
- Trustworthy and fair pricing, with practical advice
- Friendly and knowledgeable staff
- Efficient and timely repairs, offering loaner cars
Cons
- Occasional instances of work not meeting expectations, especially for complex repairs
- Perceived as slightly pricey compared to other repair shops
Suggestion
Enhance transparency in the repair process for major jobs and consider offering more competitive pricing for services.
Positive Words
Great, friendly, honest, excellent, trustworthy, efficient, knowledgeable, timely, fair, practical
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
John Pietila
3 weeks ago
A great shop, with a good reputation. With several vehicles of different mileage, the news is not always good, but the advice is practical and pricing is fair. Good communication from drop off, through the work, and after completion. They've earned my trust.
Abby Stauffer
a month ago
Premier Auto was awesome! The customer service was stellar and everyone was friendly. I went in to have someone look at my brakes, which had just been replaced elsewhere but I d noticed some scraping/grinding noises after the fact. A gentleman took a look at it and let me know the issue, which was a quick 10-minute fix. He even filled up my tires with air. No charge for anything. I am so grateful to them for their straightforwardness and generosity in not charging for their service.
Kennedy Brown
a week ago
My car was completely immobile and unresponsive so I was really appreciative of their great communication and quick work. I was pleased to find out I got a discount through AAA and that their work comes with a warranty. If anything else comes up, I ll be back here. Thanks Premier!
Robin Kline
2 months ago
I was looking for an independent auto shop, and Premier came recommended from 2 friends. What a great experience! Knowledgeable, caring service and a shop that I will depend on. Very clear communication re: any issues, good explanation of any work that is recommended. I'm so pleased to find a dependable group. Chad and his crew are top notch.
Jen Carolan
3 weeks ago
Hands down this crew is one of the best around. From fast service, to good communication, to the reports and quotes - they do it right. We will take all our vehicles and our kids vehicles here for our needs any day! Thanks Premiere! Chad and Tim we appreciate you!
Jeffrey Lyons
2 months ago
Good place by and large. Fairy pricey but all repair shops are now. Did take my car in for an oil change and they acted like it was a major repair, and would take all day. Other than that they have been fine. They do get the job done.
Jolene Minor
3 months ago
My new go-to mechanic! It's hard to find a mechanic service that doesn't make you feel taken advantage of these days, but not with Premier. They were super nice, didn't try to upsell me on anything and their prices were extremely reasonable especially being they back their work. Additionally, the availability of a loaner car was icing on the cake as I only own this one vehicle and I live 35 miles away (I work in the area). Thank you again for your top-notch service and you now have a customer for life!
Leslie Espinoza
3 weeks ago
They are super great. Very friendly, great rates and always have my cars ready in a timely manner. I take 3 of my vehicles to them. Thanks so much
Meghan McCoy
2 months ago
This was hands down the easiest most convenient car repair I ve ever had. Great service, very nice system for making an appointment and communication. Upfront on what needed to be repaired, fair price, and done in a very timely manner. This will be my auto repair shop from now on.
bill henss
3 months ago
After numerous negative interactions with dealerships I was looking for a smaller shop that took a more customer centered approach as well as quality work.Chad went above and beyond my expectations and I can t recommend premier automotive enough.I am grateful to have found a shop that treats people like they are important and not just a dollar sign.I wont be taking my vehicle s any where else for service or work from now on.Thank you premier automotiveBill Henss
Alan Parker
a month ago
Third different car I brought here and a little disappointed this time. The ambient temperature sensor wire was stripped and supposed to be completely fixed, it was cut and spliced together, engine light was not cleared and the mechanic okayed the cabin filter, it was filthy
Cat Rollins
2 months ago
Awesome and fast service!! I am so thankful for Premier and the team! Respectful and genuinely happy to answer my questions and inquiries. Thank you again!! I will never go anywhere else for my vehicles. Grateful customer!!
Cm Ites
4 months ago
Chad and his staff continue to do fantastic work on my late model vehicles, offering advice on maintenance I can do, as well as options for repair. One of the parts they used turned out to be faulty, and they replaced it free of charge. An ethically run business that respects me, my tim, and my money - would highly recommend to anyone.
Sam Drake
3 months ago
My second visit to Premier Auto Repair was as great as the first. I knew of some issues needing repaired to keep my Tahoe on the road. I'm extremely glad to have found this shop and will recommend them to anyone!!!First visit:I Had to change car repair shops. Something I rarely do unless I have to, as-in this case...I asked two specific people who they'd recommend. Without hesitation, Both said Premier Auto Repair.Premier caught a couple of issues, sent pictures to my phone with cost estimates & let me decide how to proceed. It needed to be done & I'm confident it's 100% quality work.This is my new home for my '05 Tahoe. I Highly Recommend!!!Services: Auto water leak repair, General repairs & maintenance, Vehicle Inspection, Air conditioning, Oil change
Amy Halter
5 months ago
The staff was able to work us in to the schedule for a really bad break situation. They are definitely the best in town at letting you know your options and the price associated with the choices. Top of the line service and staff. I will never take my cars to another shop.Service: Brake service & repairService: Brake service & repair
Adrian AJ Schuldt
3 months ago
These guys were back to work the day after Christmas friendly and ready to help! their work was timely, efficient, cost effective and above all else it was good! I would give 10 stars if I could. Thanks!
Mike Young
6 months ago
I ve used premiere for years, also turned my entire family on to premiere. Always a pleasant and extremely helpful experience. The service is above all. Highly recommend premier to everyone. This place has helped tremendously for not only myself, family, but also my business.Services: Electrical repair, Tires, Auto battery replacement, Steering & suspension repair, Steering & suspension replacement, Electrical, Auto engine tuning, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Brake service & repair, Auto maintenance, Battery, Oil changeServices: Electrical repair, Tires, Auto battery replacement, Steering & suspension repair, Steering & suspension replacement, Electrical, Auto engine tuning, Tire rotations, Engine repair, Vehicle Inspection, Wheel alignment, Brakes, Auto tire replacement, Vehicle safety inspection, Wiper blade installation, Brake service & repair, Auto maintenance, Battery, Oil change
sk1nny334
3 months ago
They stayed in good communication with what was going on with my car and completed the repairs in a very timely manner. Would highly recommend to anyone who is looking for a great shop to get repairs done
Abraham Lincoln
2 months ago
I was forced to go here because the shop across the street sopers was very incompetent and a terrible overall experience. Premier was amazing and very professional. I'm so glad I ended up here!
tone murillo
2 weeks ago
straight forward, repairs done in a timely manner. will continue taking my vehicles to Premier
Javier Tuel
2 months ago
Very friendly and honest. Take good care of my older truck. Will continue to take all my vehicles there.
Amanda Wessel
4 months ago
I had a big job that needed to be done, they gave me a great quote, explained in detail what needed to be done. Very professional, great work at a decent price.
Becky Lange
3 months ago
I really trust the staff at Premier. They diagnosed the issue and repaired the vehicle within a day. Good people.
Kym Cresta
2 months ago
As usual, they fit me in, got the job done and gave me a loaner. Best customer and automotive service around!
Mark Clark
a month ago
This is a great place to send your car for help. Great service and very timely!
Zachary Hoover
9 months ago
This is my new go to for any car repairs they cover. Very fair and upfront pricing, excellent customer service, didn t try to up sell or perform unnecessary work. Love that the work is covered for 36 months. Very confident in using their services as well recommending to others.Services: Air & cabin filter replacement, General repairs & maintenance, Engine repair, Auto maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Engine repair, Auto maintenance, Oil change
Mary Kenney
3 months ago
I like how they have loaner cars. I was told that my car was unfixable unless I got a new engine for 10,000 I took it to another shop who solved the actual problem for 250$.
Jim Keiter
3 months ago
Got my car in fast. Diagnosed the problem. And got it back on the road within a few days.Very happy
Leonard Twaroski
7 months ago
We have a 2005 Chevy Suburban that we use for two grandsons that travel for hockey and, generally speaking, for any family related travel or local use that needs a big vehicle. Of course, we bought it used thinking it still had a lot of life. We heard an odd noise coming from under the hood. Unfortunately, it was a major engine issue. The cam shaft and valve lifter had to be replaced. We had already put some money into the Suburban so we could keep it long term. We decided to repair the vehicle by doing a partial engine overhaul instead of a full engine replacement. Premiere has a great crew and they got this big job done as quickly as they could. Thanks for getting us back on the road. We appreciate your knowledge, experience and honesty.Services: General repairs & maintenance, Engine repair
Sarah Ann
a year ago
The mechanics at Premier Automotive were fantastic. I was able to get an appointment in a timely manner. They were thorough and explained everything to me. I didn t feel like I was being taken advantage of which sometimes happens unfortunately. I appreciated their honest and trustworthy advice and knowledge.Service: Auto side window replacementService: Auto side window replacement