AmericAuto
4.3 (48)
2814 SE 14th St, Des Moines, IA 50320
(515) 288-9600
americautosales.com
Claimed
From the business
- Identifies as women-owned
Service options
- In-store shopping
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brandon Chambers
3 weeks ago
Please please please listen people trust me look at my reviews I only leave them if they are important. I bought so many cars from this place way before they had this location. between my family and friends double digits is the amount of cars that we have bought or referred someone who did buy from them. they used to be so good trustworthy and truly helped me and my family. well I sent my wife there to get a vehicle and so much was wrong they were willing to make it right by taking it back and getting us into something different. now the Vehicle I have has so much wrong with it and has since we got it. They offered to pay our mechanic to fix it, however no longer take his calls- respond to getting this vehicle fixed. But they sure do want that payment right away. They re not reporting to credit like they re supposed to. I'm accepting the fact that I got ripped off by this place I'm trying to save all of you from doing the same Please please please do not consider buying a vehicle from this place. Claiming things are rebuilt when in reality they smack a bandaid on and call it good.
Daniel Hall
9 months ago
Lee is the the absolute best! We got a truck from them a couple years Ago never missed a payment t even when truck was down still made our payments they worked with us on what we could work in our budget bi weekly recently our truck was totaled out and we went back for something new was a lil more expensive down paymuwas more and monthly cost more but they worked with us and helped us through the whole process I don t trust dealerships! But Americauto is one I trust and so t go anywhere else need help go see lee at American Auto! Thanks again we love our new car!
LaDonna Kyle
8 months ago
"I've purchased several cars from this dealership over the years, and each time the experience has been top-notch. The sales representatives are always professional, friendly, and never pushy. The financing process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this dealership to anyone in the market for a new car."
David Huff
8 months ago
I have dealt with Lee and Kevin for many many years. I will NEVER go to another dealership. They ve always been phenomenal people and friends. Hands down the best ever.
Allyson Pearson
a year ago
Great people and a great place! Lee at the front desk is an absolute sweetheart and does everything in her power to help the customers! They make sure they are 100% transparent in the car buying process and have lots of options for everyone! We just bought our second car from them and will definitely be back if ever need be. Go to Americ Auto if you want to be treated like a member of the family!
Mike M
8 months ago
The staff at AmericAuto are very friendly nice wonderful experience I've ever had at any car dealership very professional. They work hard to get others approved and really are for the people. I highly recommend AmericaAuto!
Davonte Young
4 months ago
Thanks Kevin and Team and brother Miles you all are always so nice and your hospitality is !!! So glad we are family!!!
Julleen Helton
8 months ago
I would highly recommend not going here. Lee makes you feel like she has your back then out of thin air no communication of any kind she stops automatic payments. And doesn't tell you. Then won't except payments so you go default. This has been a very frustrating situation with them we will be taking her to court luckily we have recorded everything. She is a liar and a back stabbing person
william pressly
11 months ago
After looking all over. Finally came to Americauto. Boy am I glad! They have a nice selection, Good prices, and very nice to deal with.Merilee was very, very helpful. Her and Deb got me into just what I was looking for. I Will definitely be back again! I highly recommend Americauto!!
Peter Updegraff
a year ago
First off- what a professional kind environment. Detailed information on what is to be expected and received as a valued customer.Organized care for getting a service of a great vehicle that is reliable for a family. Last thing the community needs to know is how on point the company is on meeting expectations of acquiring safety and a healthy vehicle to shop with confidence .
Kathlien Steines
a year ago
Started out good for my daughter. Then went to hell. Lee was rude, defensive when didn't like what she heard. At one point hung up on us, very unprofessional. She did not try to work with my daughter about payments. Hardly answered her phone calls and then told my daughter she was a liar. Half the time, it seems, she did not document payments made. She even tried to tell me how to "handle" my daughter...... NOT OK! NOT HER BUSINESS!!!!!! I will NEVER suggest AmericAuto to anyone while she is there. Also suggest anyone with them now keep a record, including paper trail, of all payments/calls/receipts because Lee will accuse you of lying and will NOT show you any proof on your loan. She will tell you "No" with no explanation on why. VERY UNPROFESSIONAL!!!!!! So -10 stars.
Amanda Sherod
5 years ago
I have had this car since 9/2016, never ever let a due date pass that I wasn't in communication with them as to when would be paid, if was a few days late. My mother paid off 2 cars prior to the one I purchased, and never had an issue until a woman named Lee started working the office, I was 10 days late on payment as thought payment had posted and Lee did not update my phone # I gave her, so she sends a repo man to my house, I call her and she berates me on the phone after paying off 8,000 of this car, I owe approximately 2k remaining, and still treats me like a criminal because she didn't update records. I've never felt more like a criminal than a valued customer, especially since Lee started, I will NEVER recommend them to anyone. No matter how much you pay, how many cars you buy, how much you communicate with them, its never enough, and your business is simply not appreciated. Warning to any considering dealing with this lot.
William Pearson
a year ago
I have purchased a few vehicles from americ very happy and would recommend anyone looking to purchase a quality used car at a reasonable price buy here Kevin and Lee are the best
Chris King
5 years ago
Absolutely love these guys!!! They always treat me like I m family and have nothing but my best interest in mind! All of their vehicles are priced accordingly or even lower than book value! Great selection of newer used vehicles and custom motorcycles! Awesome place to get a vehicle from.
Dustin Nichols
4 years ago
They were very patient with me when I was going through hard times.Lee was amazing to work with.Hopefully they reach out to me if they get a newer Toyota Avalon! Thank you Kevin and Lee for everything!
Holly Ross
11 months ago
The best group of people I have ever met... Anytime Ive needed them they have always helped... I have been with them for 16 years... I will always come back...
John Munoz
5 years ago
Kevin and Lee are extremely friendly and very professional. Very happy to have found our family van there, I truly recommend giving them a shot at your next purchase.
Lynette Sanders
8 years ago
I have purchased 2 vehicles from Americauto and my 3rd one will come from here as well, Kevin and Peggy are always a pleasure to work with, very friendly and nice and concerned professionals. I highly recommend Americauto
Ann Firkins
4 years ago
Friendly Staff. Great selection of cars. Worked with me to get the best car and exactly what I was looking for. This small business gives personal attention to the customers.Thanks for the superior service.
Brandon King
11 months ago
Purchased my 3rd car here. Love the service and quality.Great Service. Purchased a car 2 months ago. Runs perfect!
Shawn Lehan
6 years ago
Met with the owner and was amazed at his knowledge and guidance. He not only helped me with buying a car, but gave me some great tips with my other vehicles too.
Krista Jackson
9 years ago
Purchased our BMW through Americauto and couldnt be happier. They financed me where other dealerships would'nt without skyrocket rates. They where Honest and Professional. Will purchase through them again ... Thank you guys !!!!
Cheryl Carpenter
5 years ago
I have bought several cars and I just love the company and staffThey are the only place I will buy my autos.Can't say enough good things about them.
Donald Davis
3 years ago
Great car lot they work very hard to help you get the vehicle you want, I've been a customer for 20 years
RUSSELL HALAMAR
6 years ago
Took my 2008 Harley Davidson crossbones with several issues and it has never rode better, great Service and even better prices.Thanks for everything.
Wilonda Hughes
2 years ago
this business is traaaaaaaash, so unprofessional. A lady named elieen called my phone, talking over me and then hung up. do not go here.
Makala Carnes
5 years ago
Kevin was great to work with and had the perfect car for our family!
Lori Bennett
5 years ago
Kevin was awesome & love my new vehicle Thank you so much!
james sater
6 years ago
Great vehicle, very satified , No problems . Easy to deal with !!
Trenton Burk
5 years ago
Great place to buy your vehicles from... Friendly atmosphere!